120+ moreCategory  | Average Score |
|---|---|
| Overall experience rating | 3.7 |
| Customer service | 2.7 |
| Value | 3.0 |
| Claims handling | 3.3 |
| Coverage options | 3.4 |
| Discounts | 3.1 |
| Policy transparency | 3.3 |
| Policy flexibility | 3.2 |
National General overall user rating: 3.7 out of 5
Insurify Quality (IQ) Score for National General: 7.0 out of 10
NAIC complaint index: 2.73 (higher than expected)
Average monthly premium from National General: $169
Insurify gives National General a quality score of 7.0/10. National General has negative ratings in several categories, including policy transparency and discounts.
Insurify’s customers with National General policies have mixed reviews for some categories, such as customer service, where National General has a rating of 2.7 out of 5. National General also has somewhat mixed reviews for its claims handling, with customers giving it a rating of 3.3 out of 5.
National General has a customer service rating of 2.7 out of 5. Many reviews describe its customer service as frustrating, with several customers expressing difficulty contacting representatives and slow follow-ups. Positive reviews mention helpful, courteous representatives who provide support.
The reviews below show the opinions of real National General customers.
National General’s customer service isn’t one of its strengths, earning a rating of only 2.7 out of 5 and ranking below Liberty Mutual and The Hartford.
Liberty Mutual has a customer service rating of 3.4 out of 5, with some customers highlighting responsive support during the onboarding experience and friendly representatives.
Reviews for The Hartford also skew more positive than National General, with customers consistently describing steady, professional customer support. The Hartford has a rating of 3.3 out of 5.
The chart below provides additional information about how customer service ratings for the three auto insurers compare.
Company | Average Score |
|---|---|
| National General | 2.7 |
| Liberty Mutual | 3.4 |
| The Hartford | 3.3 |
National General scores a 3.1 out of 5 for its discounts, based on ratings from Insurify customers with coverage from the insurer. Many customers feel they aren’t getting particularly good savings with National General, with some characterizing the discounts as limited or unclear.
Positive reviews that mention discounts tend to reference eligibility-based savings, such as senior discounts.
Look at the reviews below to see more specific examples of what real National General customers think of the insurer’s discount offerings.
Liberty Mutual and National General have similar discount availability scores, with ratings of 3.3 and 3.1 out of 5, respectively. Liberty Mutual customers say that they hoped for greater savings through discounts, while National General customers say that discounts aren’t enough to make up for the overall premium prices.
Reviews for The Hartford’s discounts are slightly more positive, with customers reporting reasonable savings. The insurer has a discount score of 3.4 out of 5. The chart below shows more information about how customers view each company’s discounts.
Company | Average Score |
|---|---|
| National General | 3.1 |
| Liberty Mutual | 3.3 |
| The Hartford | 3.4 |
Many customers choose not to rate National General’s claims handling, indicating that they never had to file a claim. Customers who do leave reviews have mixed sentiments. Satisfied customers describe a simple, smooth claims process. But negative reviews say that the experience is difficult and full of delays.
Customers give National General an overall score of 3.3 out of 5 for its claims handling.
Here’s what some customers have to say about National General’s claims handling.
The Hartford’s claims handling rating is higher than those of Liberty Mutual and National General. Liberty Mutual has a customer rating of 3.6 out of 5, and National General has a rating of 3.3 out of 5.
The chart below shows general customer sentiment around claims handling.
Company | Average Score |
|---|---|
| National General | 3.8 |
| Liberty Mutual | 4.1 |
| The Hartford | 3.3 |
Customer reviews about National General’s value skew negative, but the company has a value-for-money rating of 3.0 out of 5. A common negative sentiment is that although prices often start at a reasonable cost, they steadily increase until they’re no longer worth it.
Positive reviews usually come from customers who feel that the price is acceptable when compared to other insurers.
Here’s what some real customers think about National General’s value for money.
The Hartford ranks higher than National General and Liberty Mutual in terms of value, earning a score of 3.3 out of 5. Liberty Mutual has a similar rating to National General, with a value-for-money score of 3.0 out of 5. Both Liberty Mutual and National General face criticism for having reasonable initial prices but raising their costs over time.
The chart below shows how real Insurify customers feel about each company’s value.
Company | Average Score |
|---|---|
| National General | 3.0 |
| Liberty Mutual | 3.0 |
| The Hartford | 3.3 |
National General has a transparency score of 3.3 out of 5. Negative reviews mention confusion about what their policies cover and why prices change. Customers leave positive reviews when agents or support representatives clearly explain their policy details.
The reviews below are from real Insurify customers who have used National General.
National General has a policy transparency rating of 3.3 out of 5, ranking below The Hartford but slightly above Liberty Mutual. Customers view The Hartford as more transparent than National General and Liberty Mutual, earning a transparency score of 3.7 out of 5. Liberty Mutual has the lowest rating of the three from Insurify customers, at 3.3 out of 5.
The chart below gives more information about how customers rate transparency for these three insurance companies.
Company | Average Score |
|---|---|
| National General | 3.3 |
| Liberty Mutual | 3.3 |
| The Hartford | 3.7 |
See how ratings from Insurify customers compare for National General, Liberty Mutual, The Hartford, and other insurers below.
Insurify collects reviews from users on its platform who have successfully compared quotes, as well as users who have purchased a policy through Insurify. These users complete an optional survey asking them to review their experience with their current insurance company and to rate the company on factors like customer service, claims handling, coverage availability, discounts, policy flexibility, policy transparency, and value for money. These ratings and reviews are then compiled and cleaned by our data team to bring you company-level insights from over 85,000 Insurify users.
The following reviews are from real Insurify customers who have recently been insured by National General.
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Average price $129/mo* | Average price $179/mo* | Average price $195/mo* | Average price $143/mo* | Average price $140/mo* | Average price $118/mo* |
Overall rating | Overall rating | Overall rating | Overall rating | Overall rating | Overall rating |
Value for money | Value for money | Value for money | Value for money | Value for money | Value for money |
Customer service | Customer service | Customer service | Customer service | Customer service | Customer service |
Claims handling | Claims handling | Claims handling | Claims handling | Claims handling | Claims handling |
Special highlight SR-22 insuranceAI-generated from 384 user reviews | Special highlight Numerous discountsAI-generated from 1894 user reviews | Special highlight Senior driversAI-generated from 889 user reviews | Special highlight Numerous discountsAI-generated from 570 user reviews | Special highlight Usage-based savingsAI-generated from 513 user reviews | Special highlight Outstanding customer serviceAI-generated from 263 user reviews |