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Licensed auto and home insurance agent
4+ years experience in insurance and personal finance editing
NPN: 20564519
Katie uses her knowledge and expertise as a licensed property and casualty agent in Massachusetts to help readers understand the complexities of insurance shopping.
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Licensed property and casualty insurance agent
10+ years editing experience
NPN: 21630969
MacKenzie Korris is an insurance copy editor with a producer’s license for property and casualty insurance in Missouri.
Updated
Category | Average Score |
|---|---|
| Overall experience rating | 4.0 |
| Customer service | 3.2 |
| Value | 3.3 |
| Claims handling | 3.5 |
| Coverage options | 3.7 |
| Discounts | 3.2 |
| Policy transparency | 3.6 |
| Policy flexibility | 3.5 |
Mercury overall user rating: 4.0 out of 5
Insurify Quality (IQ) Score for Mercury: 7.5 out of 10
NAIC complaint index: 0.42 (Below average)
Average monthly full-coverage premium from Mercury: $171
Insurify gives Mercury a quality score of 7.5/10. Overall, Mercury has mixed reviews from Insurify customers, with a slight positive skew.
Positive reviews from happy customers cite smooth experiences with customer support and claims handling. But negative reviews mention frustration with rate changes and dissatisfaction with some customer service interactions.
Overall, Insurify customers with Mercury auto policies rate the insurer 3.2 out of 5 for customer service.
Mercury customers give the company a customer service rating of 3.2 out of 5. Satisfied Mercury policyholders describe feeling supported in interactions with customer service representatives or local agents. But some others report dismissive or frustrating service experiences.
Below, you can read real reviews from Insurify customers with coverage from Mercury.
Mercury earns a lower average customer service score from Insurify customers than both AAA and GEICO, with a rating of 3.2 out of 5. Insurify customers give ratings of 4.1 out of 5 for GEICO and 4.4 for AAA.
GEICO ranks higher than Mercury but lower than AAA for customer service, with positive reviews characterizing service as efficient and negative reviews calling it transactional and scripted. AAA rates higher than both Mercury and GEICO, with customers describing service as friendly and solution-oriented.
Learn more about how the three insurers compare for customer service below.
Company | Average Score |
|---|---|
| Mercury | 3.2 |
| AAA | 4.4 |
| GEICO | 4.1 |
Mercury customers give it an overall discount availability rating of 3.2 out of 5, making the category a weak spot for the insurer. Dissatisfied customers say the discounts are insufficient and don’t have much of an effect on overall prices. That said, some customers with positive reviews report initial savings or still benefit from discounts.
Here are real reviews from Insurify’s customers with coverage from Mercury.
Mercury ranks lower than AAA and GEICO for discount availability, with a rating of 3.2 out of 5. Many Mercury customers cite discounts that are ineffective or unclear.
GEICO has a higher discount score than Mercury but a lower score than AAA, with a rating of 3.9 out of 5. Some of Insurify’s customers with GEICO policies report strong savings, while others complain that discounts don’t offset price increases.
AAA scores higher than both Mercury and GEICO, with a score of 4.3 out of 5. Many of Insurify’s customers with AAA highlight meaningful bundling and membership savings.
See how Insurify customers compare the three car insurance companies in terms of discount availability below.
Company | Average Score |
|---|---|
| Mercury | 3.2 |
| AAA | 4.3 |
| GEICO | 3.9 |
Overall, Mercury earns a mixed claims handling rating of 3.5 out of 5. Positive reviews often center around straightforward claims handling with minimal hassle. But other customers write of negative experiences with delays, poor communication, or multiple handoffs between service representatives.
Below, you can read reviews about Mercury’s claims handling from real Insurify customers.
With a claims handling rating of 3.5 out of 5, Mercury ranks lower than both AAA and GEICO. Insurify customers give AAA a rating of 4.3 out of 5, while GEICO earns a rating of 4.1.
AAA ranks higher than Mercury and GEICO, with many customers reporting a steady, well-coordinated claims process. GEICO falls below AAA but above Mercury, with some reviews describing the claims process as easy and others seeing it as frustrating.
Compare claims handling ratings from Insurify customers below.
Company | Average Score |
|---|---|
| Mercury | 3.5 |
| AAA | 4.3 |
| GEICO | 4.1 |
Insurify customers with coverage from Mercury give the insurer an overall value-for-money rating of 3.3 out of 5. Positive reviews say Mercury offers competitive premiums initially, compared to some other insurance companies. Negative reviews report a deterioration in value as rates increase over time.
Here are value-for-money reviews from real Insurify customers with coverage from Mercury.
Mercury has a value-for-money rating of 3.3 out of 5, ranking below AAA and GEICO. Insurify customers give higher ratings of 3.9 out of 5 for GEICO and 4.2 for AAA.
AAA scores higher than Mercury and GEICO, and many of the insurer’s customers say AAA’s stability and customer support make the price of coverage worth it. GEICO also ranks higher than Mercury, with customers in some positive reviews noting that they feel comfortable with their insurance premiums.
Below, you can see how value-for-money ratings stack up between the three insurers.
Company | Average Score |
|---|---|
| Mercury | 3.3 |
| AAA | 4.2 |
| GEICO | 3.9 |
Mercury has a rating of 3.6 out of 5 for policy transparency. Satisfied customers say they have clear information about coverage, including any policy changes. But unhappy customers highlight surprise cancellations, non-renewals, or pricing changes with limited information.
See what real customers have to say about Mercury’s policy transparency below.
Insurify customers with Mercury auto policies give the insurer a policy transparency rating of 3.6 out of 5, which falls below both AAA and GEICO. For comparison, AAA has a rating of 4.2 out of 5, and GEICO has a rating of 3.6.
AAA ranks above Mercury and GEICO for policy transparency, with many satisfied customers describing clear, guided communication about policy details from local insurance agents. GEICO also scores higher than Mercury, and some positive reviews focus on accessible self-service functionality for basic policy management.
You can compare policy transparency ratings for Mercury, AAA, and GEICO below.
Company | Average Score |
|---|---|
| Mercury | 3.6 |
| AAA | 4.2 |
| GEICO | 4.0 |
Below, you can read more than 692 reviews from the last 12 months from real Insurify customers with Mercury auto policies.
Overall, Insurify customers with Mercury coverage give the company mixed ratings. Mercury scores highest for customer service, policy transparency, and discounts, but it still ranks below competitors like AAA and GEICO in these categories and more.
See how Mercury compares to other top auto insurers below.
 |  |  |  |  |  |
|---|---|---|---|---|---|
Average price $133/mo* | Average price $194/mo* | Average price $112/mo* | Average price $125/mo* | Average price N/A | Average price $144/mo* |
Overall rating | Overall rating | Overall rating | Overall rating | Overall rating | Overall rating |
Value for money | Value for money | Value for money | Value for money | Value for money | Value for money |
Customer service | Customer service | Customer service | Customer service | Customer service | Customer service |
Claims handling | Claims handling | Claims handling | Claims handling | Claims handling | Claims handling |
Special highlight Competitive ratesAI-generated from 692 user reviews | Special highlight AAA membersAI-generated from 2369 user reviews | Special highlight Teen driversAI-generated from 20735 user reviews | Special highlight Accident forgivenessAI-generated from 12279 user reviews | Special highlight Hard-to-insure driversAI-generated from 364 user reviews | Special highlight Numerous discountsAI-generated from 1826 user reviews |
Insurify collects reviews from users on its platform who have successfully compared quotes, as well as users who have purchased a policy through Insurify. These users complete an optional survey asking them to review their experience with their current insurance company and to rate the company on factors like customer service, claims handling, coverage availability, discounts, policy flexibility, policy transparency, and value for money. These ratings and reviews are then compiled and cleaned by our data team to bring you company-level insights from over 85,000 Insurify users.
Licensed auto and home insurance agent
4+ years experience in insurance and personal finance editing
NPN: 20564519
Katie uses her knowledge and expertise as a licensed property and casualty agent in Massachusetts to help readers understand the complexities of insurance shopping.
Licensed property and casualty insurance agent
10+ years editing experience
NPN: 21630969
MacKenzie Korris is an insurance copy editor with a producer’s license for property and casualty insurance in Missouri.
At Insurify, our goal is to help customers compare insurance products and find the best policy for them. We strive to provide open, honest, and unbiased information about the insurance products and services we review. Our hard-working team of data analysts, insurance experts, insurance agents, editors and writers, has put in thousands of hours of research to create the content found on our site.
We do receive compensation when a sale or referral occurs from many of the insurance providers and marketing partners on our site. That may impact which products we display and where they appear on our site. But it does not influence our meticulously researched editorial content, what we write about, or any reviews or recommendations we may make. We do not guarantee favorable reviews or any coverage at all in exchange for compensation.