Is Mercury A Good Insurance Company? Reviews From Over 677 Customers

Increased rates every half year.

They have been very good.

I have had no problems.

Mercury is great. I've been with them for 25 years.

Overall, I am pleased with Mercury. We encountered an issue early on over a no-fault accident that we tried to explain through an email. However, that email was either inadequate or got lost, which required a letter from our former insurer. We were very close to being cancelled while waiting for the letter. That's why we didn't give a 5-star rating. Currently, I am just shopping around to see if we can save some money.

It's been okay.

They aren't local. Their prices are a bit high.

Very good.

I have had no issues with them. Good service.

They are very good if needed, but even without any tickets or accidents, their prices continue to climb higher.

I have not had any problems with the service, but one employee, in particular, goes beyond her responsibility with me.

Best price I have seen.

Great coverage, great customer service.

Mercury has been excellent throughout all the years I have been covered by their policies. I see no reason to switch as other rates, which are advertised as savings, are outrageously high for someone with my driving and claims record.

I'm satisfied, but I want a new insurance policy that only covers one vehicle. I barely drive it, as it will be a parked vehicle driving less than 4,000 miles per year.

I am happy with them, just looking for something cheaper.

It's just fine.

Great Customer Service

Good experience; just comparing rates.

The price is the lowest, but it's still very high. The service is poor.

The insurance is expensive.

I have had no issues or claims. I have not yet seen my October renewal. However, I thought the price was a little high last year.

Great policy, good service, just too darn expensive.

It's as expensive as all other insurance providers.

I loved Mercury Insurance, but they raised my rates too high even though I have been with them for over 10 years without any accidents. As a senior citizen, I can't afford the increase!

The agent was wonderful, but they were not flexible on discounting. The price was way too high for minimum standard auto coverage.

They are very responsive.

Excellent

It was great. They were there when I needed them, but they are too expensive.

After browsing for rates, Mercury continues to be the best option for me.

I've been with them for 20 years. They cancelled my home policy and keep raising my auto premium, even though I've had no tickets or accidents in over 20 years.

I don't agree with increases being done without notifying me prior to the increase.

I would stick with it if it weren't for the cost of car insurance.

Great so far.

Indifference

Too expensive

It's been good, but I think they could have done better.

Expensive.

Good customer service, especially through a licensed local agent.

They offer the best price on the market.

It's very easy to work with their experienced customer service.

Always good.

I had a good experience for 11 years, but suddenly it became unaffordable. The cost became three times more than my car payment, forcing me to look elsewhere.

I've been very happy with Mercury. I have been shopping around because of rumors about major price increases, and my policy renews on August 1st.

I wish it was more affordable.

All good experiences.

The online tools are easy to navigate, but if you need to speak with someone, that is easy too.

I would recommend it to a friend.

I had a good experience.

Average.

The customer service was good at making changes to a policy, but not at explaining why rates increased or decreased.

Good

Mercury Insurance's rates are by far the least expensive compared to all the other quotes I have received. I would say everything they have offered me is comparable to any other good insurance company.

The increases are not regulated.

It's a great company. I've been with them for years.

The service is very good, but I'm sad because they don't want to give me more service.

Excellent.

Mercury GO is not ideal because it requires you to use an app on your phone instead of your personal vehicle. This is particularly inconvenient when the vehicle you've insured with Mercury stays parked at home while you're driving a company vehicle 90% of the time.

Great, helpful agent.

Mercury has been my auto insurer for over 20 years. They recently changed their underwriting rules, and not for the better. Their claims process is less supportive now, mainly being online.

Too expensive.

I've never had to file a claim, however, the price kept increasing.

Too expensive.

It's way overpriced. I'm shopping now.

It's difficult when all communication has to be done online.

It's very, very expensive.

It's horrible, overpriced, and not open to options.

There was a massive second premium increase in August following a very large increase in February. The underwriting attitude seems to be that they do not want any more business in Nevada. I will start moving my entire book as renewals occur during the next year, or earlier if good savings can be achieved.

The cost is too high! It's just pitiful that we Americans have to pay such a high price for car insurance now. I have been searching for months to find a lower rate, but what really frustrates me is that all the websites I have visited direct me to Progressive. They definitely are not reasonable. I am a retiree.

They raise rates frequently.

They didn't assist me when they cancelled my homeowner's insurance.

Just understand that your bill will consistently rise each time the renewal period comes up.

I was with Mercury for six months, and my policy unexpectedly jumped from $225.85 to $284.90 upon renewal for unknown reasons. Poor service.

They were terrible to work with and communicate with, and they kept hiking my rates. I have zero accidents, zero tickets, and live only 2 miles away from my work. Why should I pay so much in insurance?

It was very disappointing and difficult to reach them. The staff was extremely rude.

Continuous rate hikes with no claims, tickets, accidents, DUIs, nothing. The concept of a valued customer is non-existent. If there is price gouging, the insurance industry as a whole is guilty. Forced coverage by DMVs in all states for registration is exactly what insurance company lobbyists created.

I didn't like that my insurance kept increasing by $20.00.

They are expensive without any apparent reason and raised rates without cause.

Very poor service.

Too expensive

I had them for years and they dropped my homeowners insurance, even though I never had a claim in 20 years. The prices for my auto insurance keep going up.

I wouldn't recommend them. Because of my age, I had to reduce my car insurance to the bare minimum. I am 77 years old, have been driving for 56 years, have had no accidents, no DUIs, and drive less than 30 miles a day, etc.

Too expensive. They wanted to discontinue my insurance without a clear explanation.

Very expensive.

After 20 years of complete coverage, they discontinued my homeowner's insurance due to a re-evaluated fire risk.

Never file a homeowner's claim.

My agent is good. However, when I had an accident a while ago, I was not happy with them. I decided I needed to get a lawyer to ensure proper care and compensation.

They don't shop for the best cost.

It's very expensive.

We have been with Mercury for at least 20 years and never had a claim. However, they are challenging to work with when it comes to policy coverage. They continually raise the vehicle mileages every year, even though we do not drive anywhere close to those mileages on most of the vehicles. They never ask for mileage verification before raising the rates each year. Then, they make it very difficult to adjust the mileages once the policy is renewed. They are too policy-driven and not customer-driven. We are actively looking for another company that is more customer-friendly and cost-effective. However, I am finding that such a company may not exist. Very frustrating.

They were good until I had one accident in 55 years of driving, then they just canceled my policy. No explanation was given. I had a perfect driving record until the accident. I'm not happy about the lack of response from the claims department.

There was a 25% rate increase in 6 months.

Alex is always good, but he needs to provide more explanations of the policy for older adults. Additionally, better discounts for them would be appreciated.

I haven't had any tickets or accidents for at least 9 years, yet my rate keeps increasing.

Your past history, even if it's up to 30 years, counts little to nothing for them.

They raised my rates by $500 even though my truck is 7 years old. Very poor service.

I was disappointed. They promised a rate of $104 per month - except the first month was to be slightly higher due to admin costs for policy set-up. The actual rate was $114 per month. But after 3 months, it was raised to $117 per month, then $127 and kept going up. At the annual renewal, it was up to $179 per month. I contacted the agent about the constant rate increases only to be told she had no control over rates. I can't comment on the claim service because I never filed a claim.

The customer service at Mercury is poor.

After one accident, they doubled my rate.

You can do better, especially with the rates going up!

The only problem is the price.

They pushed a business policy and said it's all they offer. They raised the cost in one month. There was no email communication. I'm done.

Despite having no claims, accidents, tickets, or DUIs, my rates went up at renewal. It seems all insurers have collectively raised their premiums. It feels like a monopoly.

They doubled my home insurance without any notice.

I would advise not to use Mercury. Even with no claims and no accidents, your rate goes up every year.

Their rates keep increasing, while their customer service remains subpar.

We filed a roof claim and had two different roofing contractors check and take pictures showing hail damage. We waited for over a month for the original adjuster to approve or reject the claim, and he felt it should be rejected. They sent a third-party inspector and then we discovered our adjuster had left the company. We got another adjuster and after another three weeks, she flatly rejected our claim.

Every time I have contacted customer service for any reason, from resetting my online password to adding a vehicle to the policy, they have been very rude. I'm paying them $400 a month, which is 100% profit for the company since I've never filed a claim in the 3 years I've been a customer. Yet, I get treated like I'm bothering them any time I've needed their assistance with something.

I had full coverage, but then there was a $400 hike per year. I switched to State Law which was $200 lower. I sent a check for $146.00 for renewal, but they claimed it arrived 2 days late. Was it due to snail mail? I think they're lying. The new policy is $600 more per year. Now, I have no insurance. I've had this poor service since I was 16. I might just go without insurance because I no longer care.

They keep increasing the policy.

I am waiting for a return call on quotes. Tom Brown is never available.

The app is not helpful. Anytime you want to find something or need help, you have to call. The website and app offer the bare minimum with limited features. They do not offer GAP insurance. I found way better coverage for the same price at Progressive.

I'm very upset with Mercury. I was a consistent customer, making payments on time every six months for years. However, when I was one day late on a payment, I received no grace period. Mercury cancelled my policy and I will never return to them.

I feel they are overpriced.

I'm very upset with their charges and changes.

I do not recommend this insurance as it is not good.

It was okay until they raised my rate by over 30% after the first six months.

The customer service is fast and the coverage is great! However, the rates start off well but increase with every renewal. It has reached a point where it will soon be more than my car payment, which is ridiculous!

They raised their rates.

This is one of the few auto insurance companies that offers annual policies and has maintained the same rates for 2 1/2 years. However, I haven't received a satisfactory explanation for why the collision premium doubled on my 2024 renewal. I prefer dealing directly with the company rather than through Jerry, my agent. All the other companies I've used in the last 12 years seem to increase their rates by 20 - 30% every 6 months. Since I retired and moved back to Carroll County, VA, I've noticed an almost 40% increase since last January, which I find unacceptable.