Is Mercury A Good Insurance Company? Reviews From Over 677 Customers

I'm always very happy with their prompt response and how they look after their clients. Unfortunately, I had an accident, but I hope to one day return to Mercury. It's the best company I've ever had. Thanks so much for everything!

Rates plus coverage

The check was disbursed quickly after the claim.

Prompt service and a very good website.

There's a surcharge for omitting someone who will never drive my vehicles. It seems like a marketing ploy!

The website does not provide access to documents, only the bill. There is no option for printing cards or reviewing the coverage.

I purchased insurance from you online, but you charged me $72.00. I don't mind the charge, but your agent treated me poorly. Your agent doesn't know how to handle customers. They seemed overly focused on money.

Great customer service but the price was just too high

Why is my premium so high?

The agents are terrible. The rate goes up every six months for no reason, even though I've never had an accident in my life. They also send you a quote for the new year, but then they redo the quote after you've paid them. That's what they did for my house, which is totally unacceptable.

The agent doesn't seem to care at all. Every six months, my premium increases for no apparent reason, despite never having an accident in my life. To maintain the same price, I have to reduce my mileage to 4500 miles a year. Soon, I'll have to pay without even driving. As for my house, Mercury sent me a bill. By the time I paid it, they sent me another bill that was 10% higher. They said they 'had to raise me' after sending me my new quote, even though I've never made a claim.