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Licensed property and casualty insurance agent
10+ years editing experience
NPN: 20461358
John is Insurify’s Chief Copy Editor, helping ensure the accuracy and readability of Insurify’s content. He’s a licensed agent specializing in home and car insurance topics.
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Licensed auto and home insurance agent
4+ years experience in insurance and personal finance editing
NPN: 20564519
Katie uses her knowledge and expertise as a licensed property and casualty agent in Massachusetts to help readers understand the complexities of insurance shopping.
Updated
Category | Average Score |
|---|---|
| Overall rating | 4.4 |
| Customer service | 3.8 |
| Discounts | 3.7 |
| Claims handling | 4.0 |
| Value | 3.7 |
| Policy transparency | 4.0 |
Erie overall user rating: 4.4 out of 5
Insurify Quality (IQ) Score for Erie: 8.4 out of 10
NAIC complaint index: 0.55 (lower than expected)
Average monthly full-coverage premium from Erie: $118
Insurify gives Erie a quality score of 8.4 out of 10, and the company earns solid ratings from customers. Overall, Erie customers give the company a rating of 4.4 out of 5. Positive reviews for Erie tend to mention good customer service and good value for the money. Negative reviews for Erie discuss customers feeling that claims handling could be better.
Erie customers give the company a rating of 3.8 out of 5 for customer service. Positive reviews on Insurify for Erie’s customer service mention that agents are friendly, easy to work with, and responsive. Negative reviews talk about having difficulty reaching the right person and Erie’s customer service having communication breakdowns.
Below, you can see reviews from real customers who’ve used Erie.
With a customer service rating of 3.8 out of 5, Erie ranks lower than State Farm and AAA. Insurify customers give State Farm and AAA similar ratings of 4.4 and 4.4 out of 5, respectively.
Though some reviewers highlight customer service as one of Erie’s strengths, others describe disappointing service that falls short of expectations. Satisfied customers with AAA coverage, which ranks higher than Erie and State Farm, say that working with the company feels comfortable and familiar. State Farm scores slightly lower than AAA and outpaces Erie, and many customers report strong relationships with friendly local agents.
Here’s how the three auto insurers rank side by side for customer service.
Company | Average Score |
|---|---|
| Erie | 3.8 |
| State Farm | 4.4 |
| AAA | 4.4 |
Insurify customers with Erie give the company a rating of 3.7 out of 5 for discounts. Positive reviews for Erie’s discounts focus on savings via bundling and rewards programs. Negative reviews mention a feeling that Erie’s discounts are limited or can disappear after filing a claim.
Here are reviews from real customers who have a variety of experiences with Erie’s discounts.
Erie has a discount rating of 3.7 out of 5 from Insurify customers, scoring lower than AAA and State Farm.
AAA ranks the highest for discounts, with a score of 4.3 out of 5. AAA customers especially appreciate the insurer’s savings for bundling multiple coverages. State Farm has a lower score than AAA but ranks marginally higher than Erie, at 3.9 out of 5. While some State Farm customers report having help accessing discounts from their agent, others say premium increases offset the discounts they earn.
Below, you can see how Insurify customers rate Erie, State Farm, and AAA for discount availability.
Company | Average Score |
|---|---|
| Erie | 3.7 |
| State Farm | 3.9 |
| AAA | 4.3 |
Erie receives a rating of 4.0 out of 5 for its claims handling. Positive Erie customer reviews highlight feeling supported and guided through the steps of making a claim. Negative reviews about Erie’s claims handling come from customers who feel that their resolutions are delayed and that they must do the heavy lifting of keeping a claim moving along.
Below, you’ll find real reviews from Erie customers about claims handling.
Insurify customers give Erie a claims handling rating of 4.0 out of 5. Though Erie scores lower than State Farm and AAA for claims handling, all three insurers have ratings that fall in a similar range. AAA earns the highest rating, at 4.3 out of 5, and positive reviews describe a smooth claims process made manageable by responsible service representatives. State Farm scores a bit higher than Erie, but lower than AAA, with a claims handling score of 4.1 out of 5. Some Insurify customers with State Farm coverage say local agents help guide them through claims, but others experience frustrating delays.
You can compare claims handling ratings from the three auto insurers in the chart below.
Company | Average Score |
|---|---|
| Erie | 4.0 |
| State Farm | 4.1 |
| AAA | 4.3 |
Positive reviews for Erie’s value say that customers feel well protected and that the coverage justifies the cost. Insurify customers with Erie give the company a rating of 3.7 out of 5 for its value for the money.
Negative reviews mention that the price continues to rise and that when it happens without warning, customers are likely to shop around for new coverage.
You can read below to see what customers like and dislike about Erie’s value.
With a value-for-money rating of 3.7 out of 5, Erie has a lower score than AAA but ranks similarly to State Farm. Insurify customers give AAA and State Farm value-for-money ratings of 4.2 and 3.7 out of 5, respectively.
AAA has the best value-for-money rating of the three insurers, and happy customers report the most satisfaction when they use multiple AAA services and bundle coverage. State Farm and Erie customers feel similarly. For both insurers, positive reviews highlight strong customer support, and negative reviews question whether that support is worth the expensive premium.
Here’s how value-for-money reviews for Erie, State Farm, and AAA compare.
Company | Average Score |
|---|---|
| Erie | 3.7 |
| State Farm | 3.7 |
| AAA | 4.2 |
Insurify customers with Erie give the company an average rating of 4.0 out of 5. Positive reviews for Erie mention straightforward policies and clear guidance about coverage. Negative reviews for Erie’s policy transparency focus on confusion about deductibles and surcharges as well as surprise changes.
Read below for reviews from real Erie customers about its policy transparency.
With a policy transparency score of 4.0 out of 5, Erie has a higher rating than State Farm but a lower rating than AAA. Insurify customers give AAA and State Farm respective ratings of 4.2 and 3.9 out of 5.
AAA has the highest score, and customers say they clearly understand their policy details. Erie falls between AAA and State Farm, with positive reviews describing clear coverage understanding, and negative reviews citing frustration with unexpected premium increases.
For State Farm, policy transparency is a recurring low point, as customers feel the company doesn’t provide clear explanations of rate changes and policy details.
Compare policy transparency ratings for the three auto insurers in the chart below.
Company | Average Score |
|---|---|
| Erie | 4.0 |
| State Farm | 3.9 |
| AAA | 4.2 |
The reviews below show what more than 557 Insurify customers have said about Erie in the past 12 months.
Comparing multiple companies is the easiest way to find the best company for you. Here’s how Erie stacks up against its top competitors, like State Farm and AAA.
 |  |  |  |  |
|---|---|---|---|---|
Average price $93/mo* | Average price $78/mo* | Average price $194/mo* | Average price $112/mo* | Average price $121/mo* |
Overall rating | Overall rating | Overall rating | Overall rating | Overall rating |
Value for money | Value for money | Value for money | Value for money | Value for money |
Customer service | Customer service | Customer service | Customer service | Customer service |
Claims handling | Claims handling | Claims handling | Claims handling | Claims handling |
Special highlight High customer satisfactionAI-generated from 557 user reviews | Special highlight Customer serviceAI-generated from 21158 user reviews | Special highlight AAA membersAI-generated from 2369 user reviews | Special highlight Teen driversAI-generated from 20735 user reviews | Special highlight Outstanding customer serviceAI-generated from 665 user reviews |
Insurify collects reviews from users on its platform who have successfully compared quotes, as well as users who have purchased a policy through Insurify. These users complete an optional survey asking them to review their experience with their current insurance company and to rate the company on factors like customer service, claims handling, coverage availability, discounts, policy flexibility, policy transparency, and value for money. These ratings and reviews are then compiled and cleaned by our data team to bring you company-level insights from over 85,000 Insurify users.
Licensed property and casualty insurance agent
10+ years editing experience
NPN: 20461358
John is Insurify’s Chief Copy Editor, helping ensure the accuracy and readability of Insurify’s content. He’s a licensed agent specializing in home and car insurance topics.
Licensed auto and home insurance agent
4+ years experience in insurance and personal finance editing
NPN: 20564519
Katie uses her knowledge and expertise as a licensed property and casualty agent in Massachusetts to help readers understand the complexities of insurance shopping.
At Insurify, our goal is to help customers compare insurance products and find the best policy for them. We strive to provide open, honest, and unbiased information about the insurance products and services we review. Our hard-working team of data analysts, insurance experts, insurance agents, editors and writers, has put in thousands of hours of research to create the content found on our site.
We do receive compensation when a sale or referral occurs from many of the insurance providers and marketing partners on our site. That may impact which products we display and where they appear on our site. But it does not influence our meticulously researched editorial content, what we write about, or any reviews or recommendations we may make. We do not guarantee favorable reviews or any coverage at all in exchange for compensation.