Is Erie Insurance A Good Insurance Company? Reviews From Over 557 Customers

Erie Insurance is a great company. I am extremely happy with their service and recommend them frequently. Like everyone else, I always look for ways to save money while getting the best possible service. Auto and home insurance costs keep rising even without a claim. I am currently working with my agency, Summit Agency, here in Tennessee to see if rates can be improved. I really do like this group.

Erie Insurance has been great to me. It even covers me when I'm driving someone else's car, and it costs less (at least $10 less per month).

I am disappointed as I have been with Erie Insurance for many years without any claims. Last August, we were the victims of a hit and run (not our fault) and 'keying' of the car. Erie stated they had to file two claims even though the damage occurred simultaneously. They did repair my car. However, as a result, they increased my insurance payment by more than $100.00 per month because I had a claim! I believe this is unfair treatment. My monthly payment is now too high for my income/budget. Consequently, I am comparing auto insurance fees. I am still in search of more reasonable insurance fees/rates with reliable service.

They provide good coverage, but it's costly and they won't work with you on payments.

Very good.

The experience wasn't bad, but the prices were higher.

Your insurance is only as good as the agent providing it. I’ve been lucky to have an excellent agent for 40 years.

Erie was great when I first purchased my policy a few years ago. Since then, my rates have increased significantly. I had full coverage 100/300 liability with 100k in property damage, $500 deductible, $0 full glass coverage rental, and roadside for just over $800. This was great at the time compared to every other company I quoted. Then, Erie increased my rate to $1256 even though I’ve had no losses, no tickets, improved credit, and an excellent payment history, paying in full. When I compared rates with other companies, I found a reputable company who offered me 300/500k liability with 100k property, $500 deductible, $0 full glass, just like Erie, etc. I went from paying Erie $1256 per year to this new company $656 per year. That's almost a 50% savings while increasing my liability coverage at the same time. If Erie offers you a good rate, I highly recommend them. They’re a great company with a proven track record, but make sure you get quotes from others as well.

I have a good relationship with them!

Erie excels in all aspects of their service and coverage.

Everything is pretty good with this insurance.

Great!

They provide good coverage service.

Great customer service, but I wish I could've gotten a more affordable premium.

The price increases are too high, considering I've had no claims in 20 years!

They offer better rates.

Good.

I have had no claims, but I am looking for an agency where we can pay for auto coverage every six months.

I have been with Erie Insurance for 20 years. I bundle my renter's insurance and auto insurance to save money. I check prices every year, but no other Insurance Company can match Erie's overall rates. I meet with my agent every year to get a plan that I can afford!

This is a stable company that is very good at handling claims and problems. They reduce deductibility with age.

Good service and competitive prices.

Generally, Erie is pretty respectable, but premiums rose by 25 to 32 percent in 2024. I'm shopping around, but offers for alternative policies are lacking.

My biggest and only complaint is that the rate increases are becoming more than I can handle.

I feel we have always been treated very fairly by the agents.

I've never had a claim, but they have been responsive to my questions.

10/10

The policy is difficult to understand. The rates are too high.

They handled my claim quickly.

The coverage is excellent, but I am looking for a cheaper rate.

I have to pay what I consider a lot if not paid in full.

Too expensive.

We have been with Erie Insurance for a decade or more. Our agent has always been available and helpful. They have paid out claims promptly.

Erie provides excellent claims service if you ever need it, but their rates are fairly expensive. I've been with them for 55 years.

Awesome! They have great customer service.

Erie in Washington is wonderful.

It's easy to buy what you need at a good price.

It's OK. I haven't made any claims. The rates were low at first, but not so much now.

Be prepared for them to deduct your money early if you're on an automatic deduction plan.

Great pricing and super handling when needed.

Overall, it's okay.

Shop for cheaper insurance.

I believe the prices are extremely high for no apparent reason. Insurance companies are promoting all these safety features on cars and then complaining about how costly it is to repair these cars.

I didn't have any struggle when I had a claim and they worked quickly to solve it.

Don't opt for an agent because if they leave Erie, the company will drop you quickly.

Very good.

They are supportive and fast when handling claims.

I have no problems, just trying to save some money.

They had excellent response times when our car was stolen and totaled.

This insurance company is great to work with. They have been very helpful throughout my overall experience.

I love them a lot and love the staff.

Everyone I've ever talked to has been very helpful and kind. They're always available. I appreciate each and everyone at Erie Insurance.

I have had no problems with them.

I had a rate lock, but my rate increased with a new car purchase.

This is the best company with always great people working for them.

This company is okay, but my rates are increasing this month and they never provided me with the new price for my rates.

Erie is adequate but not super flexible. The rates really jumped for my usage, which is pleasure only.

The staff is always helpful and you can set your own due date.

Great service.

Overpriced.

Everything is as expected.

For a pipe freeze claim, I was surcharged a 40% increase in premium for 5 years. At the end of the 5 years, I received no reduction as I was told their premiums for the same coverages had increased by 40%.

In my opinion, Erie is overly expensive as far as coverage goes. However, they did fully cover me when I had an accident. The deductible was deducted from the check I received to replace my totaled vehicle, leaving me with hardly anything to buy my next car. I found this unfair on Erie's part. Their justification was that I had to pay a new deductible with each incident. I don't agree with this. I believe you should only have to pay one deductible a year. Erie seems to bend their rules, which I don't appreciate.

They knew that they were discontinuing auto insurance policies in all of Kentucky, but they insured me anyway just to secure my farm policy.

To be very honest, when I first switched to Erie Insurance Company, it was pretty good. However, after being with Erie for the past few years, I've noticed they're just like all the other insurance companies. They entice you to switch, and then every year your car insurance goes up by $100. These car insurance companies seem like big rip-offs. I didn't pay these kinds of insurance rates when I was a teenager. Now, in my mid 60s, I'm paying a higher rate. What a rip-off!

The premiums are really high. There are no benefits for senior citizens with low yearly mileage.

Last year, Erie was competitive. However, they are raising my homeowners premium by 53% in this year's renewal offer. I'm moving on.

Check what your payment will be.

My rates continue to increase even though my vehicle values are decreasing and I have no claims.

They completely ignore written instructions from higher-ups. Also, agents at the local establishment seem to be dishonest to cover their mistakes.

Erie Your Turn is a good program that rewards you for good driving, offering $5 per week in gift cards. I had fairly good experiences with their roadside service. The premiums were good for 3 years, but then they increased by 90%.

They increased the price without any warning.

The adjuster, Gess, who handled the claim was very unprofessional. This is the reason I will cancel my insurance with Eri. He also was not available to answer the phone on Fridays.

I love you all, but I don't understand why my insurance went up.

I had them for years with no complaints. Then, all of a sudden, with no warning, my rate goes up by $50 a month. Nobody has an explanation, nor was I notified. I haven't had tickets in over a decade and I have a new car with all the safety bells and whistles. So, why is it so much?

I was with them for over a decade and they decided not to renew my policy because I used my roadside assistance twice a year.

The increase in price is not compatible.

They claimed I didn't pay for two months, but I did.

My agent was always there for me.

Your rates are not satisfactory. My insurance got canceled through no fault of my own. I didn't realize this until I was looking for my new cards. After 30 years with Erie, they removed my policy and my rate went up. Now, I am considered a new customer.

I have been with Erie since 1987 and the premiums that Chester Pendergrass Jr. and I have received over the years are ridiculous. We have had no accidents, yet we are considering other insurance options. We are never late with our payments and pay once a year, the same with my homeowner's insurance. After Myra left, the person who took her place could not explain the significant increase in our premiums. We have been loyal customers for a long time.

I've been with them for over 30 years and they just raised my rate by $120.00 a year! I'm currently looking for another insurer.

Their cost was just way too high for a retired person.

They will not cover the damage to my truck that was caused by my wife backing into it.

They raised my rate.

I had a bad experience with the discounts when I went from insuring 2 cars to just 1. I will be looking for another insurer.

I never received a notification that my policy was about to be canceled. I had paid 90% of my quarterly insurance bill and needed an extra week to pay the rest, which was less than $200. Unfortunately, life happened and I forgot to send in the payment. They never sent any notification, no letter, email, or phone call to let me know that my policy was about to be canceled. When I realized that I had forgotten to pay, it was a Saturday and no one would be in the office until the following Monday. I went on the website and paid what I owed immediately, but my policy was still canceled and I had no insurance for an unknown period of time. I admit that I made a mistake by not remembering to pay on time, but I had paid the majority of my bill. The least they could have done was call or email and try to get ahold of me so I could give them what I owed.

They dropped my insurance after a few minor claims, despite me having a policy with them for 13 years.

It's just a numbers thing. I'm looking for a better price, and they won't provide one. I have a very good driving record, and I should be paying less than what I am currently.

They gave me a quote and had me cancel my insurance with another agency. I signed papers for insurance, only to receive a call back two weeks later. They informed me that their underwriter did not approve me with Erie and that I needed to find insurance within 24 hours because this policy would be cancelled. This call came late in the afternoon. The next day, I spoke with a representative named Candy who told me that I couldn't speak to the underwriter. However, she claimed she had spoken to them and found out that I had a cellphone violation from 2015, which was a significant issue and the reason for my denial. Now, I have a lapse in insurance because I can't find an affordable insurance agency at the moment. I'm still looking. I would not recommend doing business with these people.

I've never had to use the service except to pay my bill, as I am accident-free. However, the monthly payment is somewhat high.

They canceled my insurance policy without any reason.