120+ moreCategory  | Average Score |
|---|---|
| Overall rating | 4.4 |
| Customer service | 3.6 |
| Discounts | 3.8 |
| Claims handling | 4.0 |
| Value | 3.7 |
| Policy transparency | 4.0 |
Erie overall user rating: 4.4 out of 5
Insurify Quality (IQ) Score for Erie: 8.4 out of 10
NAIC complaint index: 0.55 (lower than expected)
Average monthly full-coverage premium from Erie: $122
Insurify gives Erie a quality score of 8.4 out of 10, and the company earns solid ratings from customers. Overall, Erie customers give the company a rating of 4.4 out of 5. Positive reviews for Erie tend to mention good customer service and good value for the money. Negative reviews for Erie discuss customers feeling that claims handling could be better.
Erie customers give the company a rating of 3.6 out of 5 for customer service. Positive reviews on Insurify for Erie’s customer service mention that agents are friendly, easy to work with, and responsive. Negative reviews talk about having difficulty reaching the right person and Erie’s customer service having communication breakdowns.
Below, you can see reviews from real customers who’ve used Erie.
Erie’s rating for customer service falls below State Farm. State Farm scores the highest, with a rating of 4.2 out of 5. Reviews for Erie’s customer service describe helpful, reassuring interactions.
Here’s how these two companies compare for customer service.
Company | Average Score |
|---|---|
| Erie | 3.6 |
| State Farm | 4.2 |
Insurify customers with Erie give the company a rating of 3.8 out of 5 for discounts. Positive reviews for Erie’s discounts focus on savings via bundling and rewards programs. Negative reviews mention a feeling that Erie’s discounts are limited or can disappear after filing a claim.
Here are reviews from real customers who have a variety of experiences with Erie’s discounts.
The average rating for Erie’s discounts falls below State Farm. State Farm has the highest score, with 3.9 out of 5.
The table below shows how Erie ranks for discounts compared to State Farm.
Company | Average Score |
|---|---|
| Erie | 3.8 |
| State Farm | 3.9 |
Erie receives a rating of 4.0 out of 5 for its claims handling. Positive Erie customer reviews highlight feeling supported and guided through the steps of making a claim. Negative reviews about Erie’s claims handling come from customers who feel that their resolutions are delayed and that they must do the heavy lifting of keeping a claim moving along.
Below, you’ll find real reviews from Erie customers about claims handling.
Erie’s claims handling score sits below State Farm. State Farm receives a 4.1, with mixed reviews. Some State Farm customers report slow processes and disputes over coverage, despite a higher average rating.
Here’s how Erie and State Farm compare for claims handling.
Company | Average Score |
|---|---|
| Erie | 4.0 |
| State Farm | 4.1 |
Positive reviews for Erie’s value say that customers feel well protected and that the coverage justifies the cost. Insurify customers with Erie give the company a rating of 3.7 out of 5 for its value for the money.
Negative reviews mention that the price continues to rise and that when it happens without warning, customers are likely to shop around for new coverage.
You can read below to see what customers like and dislike about Erie’s value.
As in other categories, Erie lands below State Farm when it comes to value for money. State Farm scores a 3.7 out of 5.
Here’s how these companies compare for value for money.
Company | Average Score |
|---|---|
| Erie | 3.7 |
| State Farm | 3.7 |
Insurify customers with Erie give the company an average rating of 4.0 out of 5. Positive reviews for Erie mention straightforward policies and clear guidance about coverage. Negative reviews for Erie’s policy transparency focus on confusion about deductibles and surcharges as well as surprise changes.
Read below for reviews from real Erie customers about its policy transparency.
Erie’s reviews for policy transparency once again falls below State Farm. State Farm receives a rating of 3.8 out of 5 from Insurify customers.
Here’s how Erie and State Farm compare for policy transparency.
Company | Average Score |
|---|---|
| USAA | 4.9 |
| State Farm | 3.8 |
Comparing multiple companies is the easiest way to find the best company for you. Here’s how Erie stacks up against its top competitors, like State Farm and GEICO.
Insurify collects reviews from users on its platform who have successfully compared quotes, as well as users who have purchased a policy through Insurify. These users complete an optional survey asking them to review their experience with their current insurance company and to rate the company on factors like customer service, claims handling, coverage availability, discounts, policy flexibility, policy transparency, and value for money. These ratings and reviews are then compiled and cleaned by our data team to bring you company-level insights from over 85,000 Insurify users.
The reviews below show what more than 495 Insurify customers have said about Erie in the past 12 months.
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Licensed property and casualty insurance agent
10+ years editing experience
NPN: 20461358
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Licensed property and casualty insurance agent
10+ years editing experience
NPN: 20461358
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Licensed property and casualty insurance agent
10+ years editing experience
NPN: 21630969
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|---|---|---|---|
Average price $98/mo* | Average price $81/mo* | Average price $114/mo* | Average price $118/mo* |
Overall rating | Overall rating | Overall rating | Overall rating |
Value for money | Value for money | Value for money | Value for money |
Customer service | Customer service | Customer service | Customer service |
Claims handling | Claims handling | Claims handling | Claims handling |
Special highlight High customer satisfactionAI-generated from 228 user reviews | Special highlight Customer serviceAI-generated from 7257 user reviews | Special highlight Teen driversAI-generated from 7488 user reviews | Special highlight Outstanding customer serviceAI-generated from 263 user reviews |
Licensed property and casualty insurance agent
10+ years editing experience
NPN: 21630969