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Licensed auto and home insurance agent
4+ years experience in insurance and personal finance editing
NPN: 20564519
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Licensed property and casualty insurance agent
10+ years editing experience
NPN: 20461358
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Updated
Category | Average Score |
|---|---|
| Overall experience rating | 3.9 |
| Customer service | 3.0 |
| Value | 3.0 |
| Claims handling | 3.4 |
| Coverage options | 3.4 |
| Discounts | 2.9 |
| Policy transparency | 3.4 |
| Policy flexibility | 3.4 |
Plymouth Rock overall user rating: 3.9 out of 5
NAIC complaint index: 0.87 (Below average)
Average monthly full-coverage premium from Plymouth Rock: $182
Insurify customers with Plymouth Rock policies give the insurer an overall rating of 3.9 out of 5. Plymouth Rock has mixed reviews from Insurify customers with coverage from the company, with better rankings for coverage options and policy transparency, but lower ratings for customer service, value for money, and discounts.
Positive reviews mention helpful customer service interactions, clear policy explanations, and solid coverage offerings. But negative reviews highlight dissatisfaction with overall value for coverage, disappointing discounts, and a complicated claims process.
Overall, Plymouth Rock has a customer service rating of 3.0 out of 5.
Insurify customers with Plymouth Rock auto policies give the insurer a rating of 3.0 out of 5 for customer service. Satisfied customers describe day-to-day and long-term help from friendly, professional representatives and insurance agents. But unhappy policyholders complain of feeling dismissed or given contradictory information by customer representatives.
Here are real reviews about Plymouth Rock’s customer service from Insurify’s customers with policies from the insurer.
Although some Plymouth Rock customers leave reviews that praise specific agents, the company receives many complaints about its customer service. Many customers report poor communication and a lack of responsiveness, resulting in a rating of 3.0 out of 5.
GEICO customers tend to be more positive, citing quick responses from the company and a straightforward support process. GEICO has a customer service rating of 4.1.
Customers also view Liberty Mutual more favorably than Plymouth Rock, earning a rating of 3.5 out of 5.
Company | Average Score |
|---|---|
| Plymouth Rock | 3.0 |
| GEICO | 4.1 |
| Liberty Mutual | 3.5 |
Overall, Plymouth Rock earns a discount availability rating of 2.9 out of 5 from Insurify customers with car insurance from the insurer. A portion of reviews for Plymouth Rock say discounts can have an effect in keeping overall pricing competitive. That said, many negative reviews characterize discounts as underwhelming and hard to qualify for.
Discounts are a weakness for all three companies, but especially for Plymouth Rock and Liberty Mutual, which customers rate 2.9 and 3.3 out of 5, respectively.
Plymouth Rock customers tend to feel that the insurer’s savings don’t do enough to offset its high prices. Liberty Mutual, which customers rate higher than Plymouth Rock, faces complaints about its discounts not keeping up with its rate increases.
GEICO customers generally express satisfaction with the discounts they can get, but also express some concerns, resulting in a rating of 3.9 out of 5.
Company | Average Score |
|---|---|
| Plymouth Rock | 2.9 |
| GEICO | 3.9 |
| Liberty Mutual | 3.3 |
Insurify customers with Plymouth Rock car insurance give the insurer a claims handling rating of 3.4 out of 5. Positive reviews mention frictionless claims handling and strong agent relationships. But dissatisfied customers complain of poor responsiveness and complicated extra steps during claims handling.
Reviews for Plymouth Rock’s claims handling are uneven. Many customers report positive experiences with supportive agents. But others say that they experienced delays and frustration during stressful moments. Customers view GEICO more favorably, with less polarized reviews and a claims handling rating of 4.1 out of 5.
Customers view Liberty Mutual slightly more positively than Plymouth Rock. Customers appreciate that Liberty Mutual provides support throughout the claims process. Policyholders rate its claims handling 3.6 out of 5.
Company | Average Score |
|---|---|
| Plymouth Rock | 3.4 |
| GEICO | 4.1 |
| Liberty Mutual | 3.6 |
Plymouth Rock has a value-for-money rating of 3.0 out of 5 from Insurify customers. Satisfied policyholders report competitive pricing, especially when first purchasing coverage. But negative reviews point to rate increases and coverage no longer being worth the price.
Value is a weak point for Plymouth Rock, with many reviews saying that its coverage isn’t worth its cost. Even positive views often mention high prices as an issue. Customers rate Plymouth Rock’s value 3.0 out of 5.
This is worse than Liberty Mutual, which has a rating of 3.0 out of 5, and not quite as good as GEICO, which has a rating of 3.9 out of 5. GEICO customers also have issues with the company’s value but are more willing to forgive its price.
Company | Average Score |
|---|---|
| Plymouth Rock | 3.0 |
| GEICO | 3.9 |
| Liberty Mutual | 3.0 |
Plymouth Rock customers give the insurer a rating of 3.4 out of 5 for policy transparency. Positive reviews describe receiving clear, up-front explanations of policy information and straightforward communication from agents and representatives. But others explain facing unclear or unexplained price changes and feeling like communication is one-sided.
Plymouth Rock’s transparency has mixed reviews, earning a 3.4 out of 5 rating. While some customers don’t have particular complaints about it, others say they were surprised by rate changes and that the company’s requirements are unclear.
Customers view GEICO slightly more favorably, with fewer complaints about clarity and price changes. Plymouth Rock beats out Liberty Mutual, which Insurify customers only rate 3.4 out of 5. Liberty Mutual customers often feel the company overpromises and fails to deliver.
Company | Average Score |
|---|---|
| Plymouth Rock | 3.4 |
| GEICO | 4.0 |
| Liberty Mutual | 3.4 |
Learn all about how policyholders feel about Plymouth Rock by reading these real reviews from Insurify’s customers with coverage from the insurer during the last 12 months.
Overall, Plymouth Rock receives mixed customer reviews. It ranks highest from Insurify customers in the categories of coverage options and policy transparency, but lower than the industry average for customer service. Plymouth Rock trails behind GEICO in all categories.
See how Plymouth ranks against GEICO, Liberty Mutual, and other top insurers below.
 |  |  |  |  |  |
|---|---|---|---|---|---|
Average price $150/mo* | Average price $112/mo* | Average price $167/mo* | Average price $78/mo* | Average price $125/mo* | Average price $144/mo* |
Overall rating | Overall rating | Overall rating | Overall rating | Overall rating | Overall rating |
Value for money | Value for money | Value for money | Value for money | Value for money | Value for money |
Customer service | Customer service | Customer service | Customer service | Customer service | Customer service |
Claims handling | Claims handling | Claims handling | Claims handling | Claims handling | Claims handling |
Special highlight Unique loyalty rewardsAI-generated from 319 user reviews | Special highlight Teen driversAI-generated from 20608 user reviews | Special highlight Numerous discountsAI-generated from 4392 user reviews | Special highlight Customer serviceAI-generated from 21002 user reviews | Special highlight Accident forgivenessAI-generated from 12211 user reviews | Special highlight Numerous discountsAI-generated from 1813 user reviews |
Insurify collects reviews from users on its platform who have successfully compared quotes, as well as users who have purchased a policy through Insurify. These users complete an optional survey asking them to review their experience with their current insurance company and to rate the company on factors like customer service, claims handling, coverage availability, discounts, policy flexibility, policy transparency, and value for money. These ratings and reviews are then compiled and cleaned by our data team to bring you company-level insights from over 85,000 Insurify users.
)
Licensed auto and home insurance agent
4+ years experience in insurance and personal finance editing
NPN: 20564519
Featured in
Licensed property and casualty insurance agent
10+ years editing experience
NPN: 20461358
Featured in
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