Is Plymouth Rock A Good Insurance Company? Reviews From Over 317 Customers

I have an outstanding driving record with no accidents, no points, and no tickets. Yet, my 6-month policy continues to increase. Are they trying to lose customers?

Plymouth Rock is okay for me. I liked them, it's just too expensive for my budget. I can't afford them anymore, it's been a struggle for me.

Mostly excellent

It's way too expensive, but I had no choice.

Everything was good until they raised my rate, so I switched to another company.

The price is very high. I am looking for a lower premium.

Great

Request roadside assistance on policy.

Great service, good rates!

Good rate.

Price and offerings

The people were very courteous, punctual, and right to the point.

They are fine. I'm just looking for something less expensive.

Good Co needs to be cheaper.

They are fine. I am on a fixed budget and need to pay less.

Customer service and rates

They're always there to help.

Diane Conway was nothing short of amazing! She was quick, enabling me to purchase a new car. She made sure I understood everything and made me feel so comfortable to reach out at any time. The customer service was more than I could have asked for!

They were cheaper for a year than 6 months.

No problems, very good service.

I need to lower my insurance; it's too high.

The rates and customer service are great.

Great prices

Good prices and service

Good company, good prices.

Fair rates, customer service is what you would expect from a decent insurance company. They are always available when you need them.

I would have given you a 5. But at my age, I'm sure I should get a discount because of my age and because in the last 3 years, I have not gotten a ticket.

Easy to deal with. Competitive rates. Very helpful.

Friendly & efficient service.

Good but expensive

This company is not good. It raises my policy every six months without a reason. I drive less than 30 miles per day and my license is clean. So, it's not good!

Consider looking for a less expensive auto insurance coverage.

Ridiculous rates and bad customer service

They just raised my rates from $160 to $200 a month. I wonder why?

They are expensive.

I'm on a fixed income and insurance keeps going up.

It's too hard to get a hold of someone to talk to, and the prices seem to be much higher.

They refused to reinsure me because I was paralyzed and needed my niece, Kelli Aflague, to use my Toyota for an urgent errand. She absolutely does not live with me, so why would I add her for just one day? This is utterly ridiculous. She was avoiding an animal and hit a tree or pile. She went to court and was found not guilty. So why am I being held liable? This makes no sense.

Every time I have a question, I'm left with more questions than answers.

They raised the price for no apparent reason.

They were great until they added my daughter-in-law to my policy without asking me if she lives with me or not. Now, my insurance premium is way too high.

I haven't really used them. I'm just paying my monthly premium and it's too high, so I need to switch.

I've emailed my son's insurance card because he has his own, and I'm still paying for him on my insurance.

They charged me twice in 3 days.

It started out okay, but the price always goes a little higher for no apparent reason.

High premium rates and poor service.

I haven't had to interact with them for the entire couple of years that I've been insured with them. A 3 is a middle-of-the-road rating from me, not good but not bad.

My rates have not decreased and it's too difficult to reach them in a jam.

They don't communicate with the client before raising the price.

The policy was not explained thoroughly or informatively. Despite paying for six months in full, not monthly, and having no car accidents or traffic violations, my policy increased by $110.

The price is too high.

It's pretty good and cheap.

The customer service is horrible. I've been unable to speak to my account manager for 7 months and the customer service doesn't seem to want to help. Additionally, the policy amount increases every 6 months.

It's too expensive. It's not worth it. I wasn't wild about the agent either.

They are not very responsive.

You increased my policy without any clear reasons. This is particularly difficult during a time like this, with COVID-19 affecting everyone financially and emotionally. It's disappointing to see such a focus on money.

They received my check but have not sent the insurance card showing coverage.

They keep increasing my rates and I can no longer afford them.