120+ moreCategory  | Average Score |
|---|---|
| Overall experience rating | 3.9 |
| Customer service | 2.8 |
| Value | 2.9 |
| Claims handling | 3.4 |
| Coverage options | 3.4 |
| Discounts | 3.0 |
| Policy transparency | 3.4 |
| Policy flexibility | 3.3 |
Plymouth Rock overall user rating: 3.9 out of 5
NAIC complaint index: 0.87 (Below average)
Average monthly full-coverage premium from Plymouth Rock: $211
Insurify customers with Plymouth Rock policies give the insurer an overall rating of 3.9 out of 5. Plymouth Rock has mixed reviews from Insurify customers with coverage from the company, with better rankings for coverage options and policy transparency, but lower ratings for customer service, value for money, and discounts.
Positive reviews mention helpful customer service interactions, clear policy explanations, and solid coverage offerings. But negative reviews highlight dissatisfaction with overall value for coverage, disappointing discounts, and a complicated claims process.
Overall, Plymouth Rock has a customer service rating of 2.8 out of 5.
Insurify customers with Plymouth Rock auto policies give the insurer a rating of 2.8 out of 5 for customer service. Satisfied customers describe day-to-day and long-term help from friendly, professional representatives and insurance agents. But unhappy policyholders complain of feeling dismissed or given contradictory information by customer representatives.
Here are real reviews about Plymouth Rock’s customer service from Insurify’s customers with policies from the insurer.
Plymouth Rock has a customer service score of 2.8 out of 5, ranking below GEICO. Insurify customers give customer service ratings of 4.1 out of 5 for GEICO.
GEICO ranks higher than Plymouth Rock, and many customers report solid baseline support for routine services. 2
Below, you can compare customer service ratings for Plymouth Rock and GEICO.
Company | Average Score |
|---|---|
| Plymouth Rock | 2.8 |
| GEICO | 4.1 |
Overall, Plymouth Rock earns a discount availability rating of 3.0 out of 5 from Insurify customers with car insurance from the insurer. A portion of reviews for Plymouth Rock say discounts can have an effect in keeping overall pricing competitive. That said, many negative reviews characterize discounts as underwhelming and hard to qualify for.
See how real Plymouth Rock policyholders feel about the company’s discount availability below.
Plymouth Rock ranks lower than GEICO for discounts, with a rating of 3.0 out of 5.
GEICO outpaces Plymouth Rock for discount availability, with customers highlighting how discounts help decrease costs, particularly early on and through bundling.
Below, you can see how Insurify customers rate the two car insurance companies for discount availability.
Company | Average Score |
|---|---|
| Plymouth Rock | 3.0 |
| GEICO | 3.9 |
Insurify customers with Plymouth Rock car insurance give the insurer a claims handling rating of 3.4 out of 5. Positive reviews mention frictionless claims handling and strong agent relationships. But dissatisfied customers complain of poor responsiveness and complicated extra steps during claims handling.
Here are real reviews from Insurify customers with auto policies from Plymouth Rock.
Plymouth Rock customers give the insurer a claims handling rating of 3.4 out of 5, which is lower than GEICO.
GEICO ranks higher than Plymouth Rock for claims handling, with customers highlighting acceptable timelines and reasonable outcomes.
See how the auto insurers compare for claims handling below.
Company | Average Score |
|---|---|
| Plymouth Rock | 3.4 |
| GEICO | 4.1 |
Plymouth Rock has a value-for-money rating of 2.9 out of 5 from Insurify customers. Satisfied policyholders report competitive pricing, especially when first purchasing coverage. But negative reviews point to rate increases and coverage no longer being worth the price.
Below, you can read real reviews from Plymouth Rock customers about the insurer’s value for money.
Insurify customers with Plymouth Rock coverage give the insurer a lower value-for-money rating than GEICO, at 2.9 out of 5.
GEICO’s rating is above Plymouth Rock, and many customers feel rates are competitive and the coverage is worthwhile.
Compare value-for-money ratings from Plymouth Rock and GEICO below.
Company | Average Score |
|---|---|
| Plymouth Rock | 2.9 |
| GEICO | 3.8 |
Plymouth Rock customers give the insurer a rating of 3.4 out of 5 for policy transparency. Positive reviews describe receiving clear, up-front explanations of policy information and straightforward communication from agents and representatives. But others explain facing unclear or unexplained price changes and feeling like communication is one-sided.
Read real reviews about policy transparency from Plymouth Rock customers below.
With a policy transparency rating of 3.4 out of 5, Plymouth Rock falls below GEICO.
Many GEICO customers report having clear expectations for routine policy details and billing, and the company ranks above Plymouth Rock.
Below, you can compare policy transparency ratings for Plymouth Rock and GEICO.
Company | Average Score |
|---|---|
| Plymouth Rock | 3.4 |
| GEICO | 3.9 |
Overall, Plymouth Rock receives mixed customer reviews. It ranks highest from Insurify customers in the categories of coverage options and policy transparency, but lower than the industry average for customer service. Plymouth Rock trails behind GEICO in all categories.
See how Plymouth ranks against these and other top insurers below.
Insurify collects reviews from users on its platform who have successfully compared quotes, as well as users who have purchased a policy through Insurify. These users complete an optional survey asking them to review their experience with their current insurance company and to rate the company on factors like customer service, claims handling, coverage availability, discounts, policy flexibility, policy transparency, and value for money. These ratings and reviews are then compiled and cleaned by our data team to bring you company-level insights from over 85,000 Insurify users.
Learn all about how policyholders feel about Plymouth Rock by reading these real reviews from Insurify’s customers with coverage from the insurer during the last 12 months.
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Licensed auto and home insurance agent
4+ years experience in insurance and personal finance editing
NPN: 20564519
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Licensed property and casualty insurance agent
10+ years editing experience
NPN: 20461358
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Average price $176/mo* | Average price $114/mo* | Average price $81/mo* | Average price $110/mo* | Average price $143/mo* |
Overall rating | Overall rating | Overall rating | Overall rating | Overall rating |
Value for money | Value for money | Value for money | Value for money | Value for money |
Customer service | Customer service | Customer service | Customer service | Customer service |
Claims handling | Claims handling | Claims handling | Claims handling | Claims handling |
Special highlight Unique loyalty rewardsAI-generated from 136 user reviews | Special highlight Teen driversAI-generated from 7513 user reviews | Special highlight Customer serviceAI-generated from 7288 user reviews | Special highlight Accident forgivenessAI-generated from 4330 user reviews | Special highlight Numerous discountsAI-generated from 573 user reviews |
Licensed property and casualty insurance agent
10+ years editing experience
NPN: 20461358
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