Is GAINSCO a Good Insurance Company? Reviews From Over 238 Customers

GAINSCO scores an overall rating of 3.6 out of 5, according to reviews for the company on Insurify. GAINSCO customers are satisfied with their policies and give it a 3.3 out of 5 rating for policy transparency.

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4.7 / 517K reviews
Sara Getman
Writer: Sara GetmanAssociate Editor

Qualifications:
  • 3+ years in insurance content

  • Host of Insurify‘s podcast “No Dumb Questions“


Sara has been an associate editor at Insurify since 2022. She co-launched Insurify‘s podcast “No Dumb Questions“ in 2025.

MacKenzie Korris
Editor: MacKenzie KorrisLicensed P&C Agent, Insurance Copy Editor

Qualifications:
  • Licensed property and casualty insurance agent

  • 10+ years editing experience

  • NPN: 21630969


MacKenzie Korris is an insurance copy editor with a producer’s license for property and casualty insurance in Missouri.

Updated

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GAINSCO Insurance: Rated 3.7 out of 5 by customers

Category
Average Score
Overall experience rating3.7
Customer service2.6
Value3.1
Claims handling3.2
Coverage options3.2
Discounts2.9
Policy transparency3.3
Policy flexibility3.3
Quick Facts
  • GAINSCO overall user rating: 3.7 out of 5

  • Insurify Quality (IQ) Score for GAINSCO: 7.9 out of 10

  • NAIC complaint index: 1.99 (higher than average)

  • Average monthly full-coverage premium from GAINSCO: $209

Our take on GAINSCO insurance

GAINSCO is a non-standard insurer that operates in 19 U.S. states. Insurify customers give GAINSCO a quality score of 7.9/10.

Although GAINSCO can be a great insurer for some, customers give it fairly low ratings across the board, and it scores lower than its competitor GEICO. For its overall value, customers rate it a 3.1 out of 5.

GAINSCO customer service reviews: Rated 2.6 out of 5

GAINSCO customers rate its customer service a 2.6 out of 5. Reviews skew negative, with many customers expressing frustration over responsiveness and feeling dismissed by GAINSCO. Positive reviews note that agents can be helpful if the problems are simple.

Here’s how GAINSCO customers feel about the company’s customer service.

View GAINSCO customer service reviewsexpand/collapse
Irene
Verified Review
I was nervous at first because other insurance companies tell you one thing about the price and then
They care about their customers. If there's anything that you don't understand, they take the time to explain it very politely and make you feel cared about. Gainsco is the greatest ever.
Warner
Verified Purchase
Gian, my experience with you all has been good and very responsive.
I have yet to have a bad experience.
Sheila
Verified Review
Overall nice people, great service
I had some registration issues and they helped me out with all of that. I would recommend them to anyone.
Jessica
Verified Purchase
It would be nice to be able to get a person on the phone. It took me 6 days to get an insurance quote on a new car I wanted to buy, and I already had a policy with them. It was ridiculous.
It would be nice to be able to get a person on the phone. It took me 6 days to get an insurance quote on a new car I wanted to buy, and I already had a policy with them. It was ridiculous.
Heidi
Verified Review
Gainsco, the company to RUN, not walk, away from!!
There has been nothing positive about this company. They kept harassing me to sign some kind of electronic document. Then when I finally got the time to do so, I couldn’t get an agent via phone or text. I tried multiple times, up until the day they dropped my insurance, today, 7/14/2025. They raised my rates once they received my payment, claiming it was because of my driving record, which I was 100% honest about, plus my credit score. None of this was put in their original application and final insurance process. They took my payment for one month of insurance, yet only gave me two weeks before dropping me because of their lack of correspondence.

GAINSCO customer service reviews vs. Allstate and GEICO

When it comes to customer service, GAINSCO’s rating of 2.6 out of 5 falls behind Allstate and GEICO. GAINSCO customers report frustrating interactions with agents. GEICO and Allstate customers mention smooth and easy customer service.

The table below shows how customers rate GAINSCO’s customer service compared to GEICO and Allstate.

Company
Average Score
GAINSCO2.6
Allstate3.9
GEICO4.1

GAINSCO discounts reviews: Rated 2.9 out of 5

GAINSCO customers rate its discount availability a 2.9 out of 5. Positive reviews say discounts offer helpful initial savings. But negative reviews say GAINSCO’s discounts don’t deliver meaningful savings after renewal.

GAINSCO discounts reviews vs. Allstate and GEICO

Insurify customers rate GAINSCO’s discount offerings worse than Allstate and GEICO. But customer reviews about discounts are lackluster for all three companies — especially after rate hikes.

Here’s how GAINSCO’s rating of 2.9 out of 5 for discount availability compares to Allstate and GEICO.

Company
Average Score
GAINSCO2.9
Allstate3.8
GEICO3.9

GAINSCO claims handling reviews: Rated 3.2 out of 5

GAINSCO customers give the company an OK rating of 3.2 out of 5 for claims handling. Positive reviews focus on a smooth claims experience when the claims are simple. Negative reviews about GAINSCO’s claims handling mention frustration with claim denials and low payouts.

GAINSCO claims handling reviews vs. Allstate and GEICO

Customers give GAINSCO a 3.2 out of 5 for claims handling. This is lower than Allstate’s 3.8 out of 5 and GEICO’s score of 4.1 out of 5.

Here’s how these three companies compare for claims handling.

Company
Average Score
GAINSCO3.2
Allstate3.8
GEICO4.1

GAINSCO value for money reviews: Rated 3.1 out of 5

GAINSCO struggles to provide valuable coverage for an acceptable price, according to customer reviews left on Insurify. Customers give GAINSO a 3.1 out of 5 for its value for money. Customers with a negative experience feel they’re paying too much for what they get. Positive experiences with GAINSCO’s value feel that the minimum-level coverage is worth it.

GAINSCO value for money reviews vs. Allstate and GEICO

GAINSCO’s score of 3.1 out of 5 for value for money falls behind Allstate and GEICO. But reviews across all three companies show that customers’ perceived value for money decreases after rates increase.

Here’s how customers rate GAINSCO, Allstate, and GEICO for their monetary value.

Company
Average Score
GAINSCO3.1
Allstate3.3
GEICO3.9

GAINSCO policy transparency reviews: Rated 3.3 out of 5

GAINSCO customers rate it a 3.3 out of 5 for policy transparency. Customers who have a positive experience with GAINSCO’s transparency mention that basic policies are simple and easy to understand. Negative reviews about GAINSCO’s transparency focus on fees and confusion over what’s covered.

Here are some real reviews about GAINSCO’s policy transparency.

View GAINSCO customer reviews for policy transparencyexpand/collapse
Rachel
Verified Purchase
Do better at communicating with your customers
My policy was raised and I wasn't even notified.
Catherine
Verified Purchase
An elder woman living on a fixed income
I have just joined this insurance company. As I said, it's fair. I am not paying what I was quoted when I first applied, and I have to pay extra just to pay online. I would tell my friends and love to shop around.
Brian
Verified Purchase
Liars
They told me one price, and then when I got the bill, it was $70 over what they guaranteed me.
Shannan
Verified Review
Keep a Close Eye on Your Policy
I had excluded my son, who lives on his own, from my policy. After a year, they added him to my policy and charged me more. I don’t like to be taken advantage of.

GAINSCO policy transparency reviews vs. Allstate and GEICO

With a score of 3.3 out of 5, GAINSCO’s customers rate the company’s policy transparency lower than both Allstate and GEICO. Customers with GAINSCO and Allstate both mention issues with policy changes.

The table below shows how these three companies compare for policy transparency.

Company
Average Score
GAINSCO3.3
Allstate3.7
GEICO4.0

GAINSCO customer reviews: Read what over 238 Insurify customers have to say about GAINSCO

Reading customer reviews can give you an accurate view of how an insurer operates. Below are reviews from the last 12 months from over 238 GAINSCO customers.

Angela
Verified Purchase
Simple as Can Be!
Easy to start my policy with just a few clicks!
Thomas
Verified Review
GAINSCO Prices Are Workable
Fair pricing, no hassle.
Phaderia
Verified Purchase
Awesome
Perfectly convenient.
Ceslia
Verified Purchase
A Good Company
Great service and products.
Sara
Verified Purchase
Got into an auto accident and they covered everything without any issues
They have taken great care of me.
Keith
Verified Purchase
Excellent
Rates are good.
Rebecca
Verified Purchase
Very Happy Customer
It was just simple and easy and took the weight off my shoulders.
Thomas
Verified Review
Okay
The customer service needs to improve.
Debra
Verified Review
Happy
Everything is good about them.
Jessica
Verified Review
All Around Great and Reliable
I'm still with Gainsco. I love my insurance company and have yet to find any other company with lower rates.
Garry
Verified Review
They are there if you need them
With today's insurance rates, it's best to shop around!
Shelia
Verified Review
The price has consistently gone up. It started out at around $50 per month and now it's $78 a month. I haven't even driven since November 23.
The price has consistently gone up. It started out at around $50 per month and now it's $78 a month. I haven't even driven since November 23.
Pamela
Verified Purchase
Excellent
Great customer service.
Ibrahim
Verified Review
Good Rate
The service is good.
Trudy
Verified Review
Discount
Ask for discounts if they are not presented.
Curtis
Verified Review
Gainsco Review
I had a good experience.
Bruce
Verified Review
Really Good
I would recommend your insurance to everyone.
Beverly
Verified Review
Excellent
Very good.
Nichole
Verified Review
Not Bad
Cheap insurance doesn't cover much.
Romaine
Verified Review
Good
The insurance is good, but the price went up.
Anthony
Verified Review
Excellent
The service is very good.
Ann
Verified Review
Excellent
I've had no complaints and haven't had a claim.
Tina
Verified Review
Good
They were very helpful and did what I asked, but then my payment went up.
Betty
Verified Review
Excellent
Cheaper than anyone else.
Timothy
Verified Review
They offer fast and efficient service, and the prices are okay. I just wish they could have been a little lower.
They offer fast and efficient service, and the prices are okay. I just wish they could have been a little lower.
Josephine
Verified Review
Excellent
My insurance is within my price range.
Robyn
Verified Review
Good
Price and availability
Shelby
Verified Review
Excellent
They are affordable and helpful, managing to add SR22 without raising the price.
William
Verified Review
Excellent
Quick service when needed
Judy
Verified Review
Excellent
They are very nice people, but it's more than I can afford on a fixed income.
Khleba
Verified Review
Excellent
I've never had an issue with the insurance company.
Taquana
Verified Review
Too High
Don't go with this company; it's too expensive.
William
Verified Purchase
Upset
I was offered a payment option which I selected. The payment was not made and my policy was canceled. I now do not have vehicle insurance.
Gretchen
Verified Purchase
Surprised by Different Monthly Amounts
I would talk to an agent before you agree to insurance because my insurance was $68 the first month. I got the bill for the second month, and it jumped to $109. When I paid the second month, it was $115, and I paid on time, so it did not save me any money at all by switching.
Eugenia Ginger
Verified Review
4
Rates go up, coverage does not.
Donyell
Verified Review
Insurance
It's okay. The price should be better.
Tina
Verified Review
I don't care
Way too expensive and way too long of a wait time to talk to a representative.
Christie
Verified Review
Available when you need coverage fast
It was there when I needed coverage, but I think I can get better rates elsewhere.
John
Verified Review
Satisfactory
Gansco is a good option for starters, but shopping around definitely becomes an option after a while.
Richard
Verified Review
Average
They are helpful when your other insurance is too much.
Lisa
Verified Review
So-so
They're good, I just wish their app was better. I can't see anything on it, like my policy, none of my information, etc.
Reginald
Verified Review
Not Happy
The rates are too high.
Doreatha
Verified Review
Better Prices
The prices are too high just for basic coverage.
Harold
Verified Review
Poor
Too much money each month along with poor service.
Josetta
Verified Review
No Roadside Assistance
There is no roadside assistance available for customers.
Francine
Verified Review
High Insurance Cost
The cost of the insurance is too high.
Harold
Verified Review
High Monthly Payments
There are no discounts! The payments are too much money per month for the premium. It's around $164.00 per month, which is really high. I have a 2017 Kia Optima, not a sports car!
Paul
Verified Review
Lower Rate Policy is My Goal
When I started the policy last year, it was low. However, it has since increased and Gainsco will not tell me why, nor can they lower it. I'm tired of this and am now shopping for something cheaper.
Tracy
Verified Review
Great Service, But Too Pricey
They are just too pricey.
Heather
Verified Review
Terrible
It's terrible. There's no communication, and when you call about something, they tell you to call your agent who never answers.
Sharonlynn
Verified Review
High Cost of Insurance
It's too expensive and the deductible is extremely high.
Nichole
Verified Review
Alright
They offer cheap insurance that meets the minimum state requirements.
Dale
Verified Review
Poor
Way too expensive.
Trudy-Ann
Verified Review
Unsatisfied Customer
I paid $325 for insurance. How would you feel in my situation?
Diana
Verified Review
Not worth the cost
The coverage and service provided are too pricey.
Senaida
Verified Review
Very Unpredictable
Gainsco provided me with a quote, but the actual offer was higher than what I was initially quoted.
Vanessa
Verified Review
Do Not Recommend
Overpriced.
Jennifer
Verified Review
Outrageous Hikes in Payments
The service is not very good. The price keeps going up and I'm not sure why.
Mary
Verified Review
Terrible Customer Service
The customer service is terrible.
Leigh
Verified Review
Average
The prices are too high.
Joseph
Verified Review
Poor
High prices.
Alex
Verified Review
Poor
The customer service is horrible.
Donyell
Verified Review
Poor
Their rates are too high and customer service is horrible.
Kristi
Verified Review
Poor
They keep increasing my rate for no apparent reason.
Catherine
Verified Review
The price starts off great, then all of a sudden they start increasing the price without any incident. They even begin giving me a different price each month with a different excuse every time.
The price starts off great, then all of a sudden they start increasing the price without any incident. They even begin giving me a different price each month with a different excuse every time.
Virginia
Verified Review
Poor
No benefits and too high
Matthew
Verified Review
I've had a disappointing experience. After diligently using autopay for four months, they somehow failed to take the fifth payment and tried to attribute the mistake to me. This led to them charging me $50 more per month, in addition to having to pay the county a fine for a lapse in coverage. The insurance company provided no evidence or correspondence proving how it was my fault. I even received confirmation from my bank that they never attempted to charge my account. I found their actions misleading and unfair.
I've had a disappointing experience. After diligently using autopay for four months, they somehow failed to take the fifth payment and tried to attribute the mistake to me. This led to them charging me $50 more per month, in addition to having to pay the county a fine for a lapse in coverage. The insurance company provided no evidence or correspondence proving how it was my fault. I even received confirmation from my bank that they never attempted to charge my account. I found their actions misleading and unfair.
Chad
Verified Review
The bill is difficult to pay and navigate within their system. Overall, I had insurance with them for 2 years and Gainsco was there for me during this time.
The bill is difficult to pay and navigate within their system. Overall, I had insurance with them for 2 years and Gainsco was there for me during this time.
Jennifer
Verified Review
Average
I wish they offered roadside service.
Tamra
Verified Review
The customer service department was less than helpful when I needed to add a new car and driver to my policy.
The customer service department was less than helpful when I needed to add a new car and driver to my policy.
Donyell
Verified Review
I needed to change my due date to the 3rd of every month, but they wouldn't accommodate this. They didn't offer me any kind of good deal and I really don't care for them.
I needed to change my due date to the 3rd of every month, but they wouldn't accommodate this. They didn't offer me any kind of good deal and I really don't care for them.

GAINSCO vs. Allstate, GEICO, and Erie

Comparing multiple companies is the easiest way to choose the best insurer for you. Here’s how GAINSCO compares to its top competitors, like Allstate, GEICO, and Erie.

GAINSCO logo
Allstate logo
GEICO logo
Erie Insurance logo
Bristol West logo
The General logo
Average price
$153/mo*
Average price
$125/mo*
Average price
$112/mo*
Average price
$93/mo*
Average price
$157/mo*
Average price
$150/mo*
Overall rating
Overall rating
Overall rating
Overall rating
Overall rating
Overall rating
Value for money
Value for money
Value for money
Value for money
Value for money
Value for money
Customer service
Customer service
Customer service
Customer service
Customer service
Customer service
Claims handling
Claims handling
Claims handling
Claims handling
Claims handling
Claims handling
Special highlight
AI-generated from 238 user reviews
High-risk drivers
Special highlight
AI-generated from 12279 user reviews
Accident forgiveness
Special highlight
AI-generated from 20735 user reviews
Teen drivers
Special highlight
AI-generated from 557 user reviews
High customer satisfaction
Special highlight
AI-generated from 732 user reviews
High-risk drivers
Special highlight
AI-generated from 1539 user reviews
High-risk drivers
Data in this table has been sourced from Insurify’s users who have indicated they are insured with the listed providers
User review collection and methodologyexpand/collapse

Insurify collects reviews from users on its platform who have successfully compared quotes, as well as users who have purchased a policy through Insurify.

These users complete an optional survey that asks them to review their experience with their current insurance company and rate the company on factors like customer service, claims handling, coverage availability, discounts, policy flexibility, policy transparency, and value for money. These ratings and reviews are then compiled and cleaned by our data team to bring you company-level insights from over 85,000 Insurify users.

Sara Getman
Writer: Sara GetmanAssociate Editor

Qualifications:
  • 3+ years in insurance content

  • Host of Insurify‘s podcast “No Dumb Questions“


Sara has been an associate editor at Insurify since 2022. She co-launched Insurify‘s podcast “No Dumb Questions“ in 2025.

MacKenzie Korris
Editor: MacKenzie KorrisLicensed P&C Agent, Insurance Copy Editor

Qualifications:
  • Licensed property and casualty insurance agent

  • 10+ years editing experience

  • NPN: 21630969


MacKenzie Korris is an insurance copy editor with a producer’s license for property and casualty insurance in Missouri.