Is GAINSCO a Good Insurance Company? Reviews From Over 188 Customers

GAINSCO scores an overall rating of 3.6 out of 5, according to reviews for the company on Insurify. GAINSCO customers are satisfied with their policies and give it a 3.3 out of 5 rating for policy transparency.

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GAINSCO Insurance: Rated 3.7 out of 5 by customers

Category
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Average Score
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Overall experience rating3.7
Customer service2.6
Value3.1
Claims handling3.2
Coverage options3.2
Discounts3.0
Policy transparency3.3
Policy flexibility3.3
Quick Facts
  • GAINSCO overall user rating: 3.7 out of 5

  • Insurify Quality (IQ) Score for GAINSCO: 7.9 out of 10

  • NAIC complaint index: 1.99 (higher than average)

  • Average monthly full-coverage premium from GAINSCO: $214

Our take on GAINSCO insurance

GAINSCO is a non-standard insurer that operates in 19 U.S. states. Insurify customers give GAINSCO a quality score of 7.9/10.

Although GAINSCO can be a great insurer for some, customers give it fairly low ratings across the board, and it scores lower than its competitor GEICO. For its overall value, customers rate it a 3.1 out of 5.

GAINSCO customer service reviews: Rated 2.6 out of 5

GAINSCO customers rate its customer service a 2.6 out of 5. Reviews skew negative, with many customers expressing frustration over responsiveness and feeling dismissed by GAINSCO. Positive reviews note that agents can be helpful if the problems are simple.

Here’s how GAINSCO customers feel about the company’s customer service.

  • Sara
    Verified Purchase
    Got into an auto accident and they covered everything without any issues
    They have taken great care of me.
    Rebecca
    Verified Purchase
    Very Happy Customer
    It was just simple and easy and took the weight off my shoulders.
    Jessica
    Verified Review
    All Around Great and Reliable
    I'm still with Gainsco. I love my insurance company and have yet to find any other company with lower rates.
    Tracy
    Verified Review
    Great Service, But Too Pricey
    They are just too pricey.
    Ibrahim
    Verified Review
    Good Rate
    The service is good.
    Warner
    Verified Purchase
    Gian, my experience with you all has been good and very responsive.
    I have yet to have a bad experience.
    Sheila
    Verified Review
    Overall nice people, great service
    I had some registration issues and they helped me out with all of that. I would recommend them to anyone.
    Lisa
    Verified Review
    So-so
    They're good, I just wish their app was better. I can't see anything on it, like my policy, none of my information, etc.
    Keith
    Verified Purchase
    Average
    Rates are good.
    Debra
    Verified Review
    Happy
    Everything is good about them.
    Richard
    Verified Review
    Average
    They are helpful when your other insurance is too much.
    Doreatha
    Verified Review
    Better Prices
    The prices are too high just for basic coverage.
    Josetta
    Verified Review
    No Roadside Assistance
    There is no roadside assistance available for customers.
    Paul
    Verified Review
    Lower Rate Policy is My Goal
    When I started the policy last year, it was low. However, it has since increased and Gainsco will not tell me why, nor can they lower it. I'm tired of this and am now shopping for something cheaper.
    Vanessa
    Verified Review
    Do Not Recommend
    Overpriced.
    Nichole
    Verified Review
    Not Bad
    Cheap insurance doesn't cover much.

GAINSCO customer service ratings vs. GEICO

When it comes to customer service, GAINSCO’s 2.6 out of 5 score falls behind GEICO. GAINSCO customers report frustrating interactions with agents, while GEICO customers mention smooth and easy customer service.

The table below shows how customers rate GAINSCO’s customer service compared to GEICO.

Company
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Average Score
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GAINSCO2.6
GEICO4.1

GAINSCO discounts reviews: Rated 3.0 out of 5

GAINSCO customers rate its discount availability a 3.0 out of 5. Positive reviews say discounts offer helpful initial savings. But negative reviews say GAINSCO’s discounts don’t deliver meaningful savings after renewal.

Below are reviews from Insurify customers about GAINSCO’s discount availability.

  • Thomas
    Verified Review
    Okay
    The customer service needs to improve.
    Pamela
    Verified Purchase
    Good
    Great customer service.
    Trudy
    Verified Review
    Discount
    Ask for discounts if they are not presented.
    Curtis
    Verified Review
    Gainsco Review
    I had a good experience.
    William
    Verified Purchase
    Upset
    I was offered a payment option which I selected. The payment was not made and my policy was canceled. I now do not have vehicle insurance.
    Romaine
    Verified Review
    Good
    The insurance is good, but the price went up.
    Donyell
    Verified Review
    Insurance
    It's okay. The price should be better.
    Garry
    Verified Review
    They are there if you need them
    With today's insurance rates, it's best to shop around!
    Sharonlynn
    Verified Review
    High Cost of Insurance
    It's too expensive and the deductible is extremely high.
    Brian
    Verified Purchase
    Liars
    They told me one price, and then when I got the bill, it was $70 over what they guaranteed me.
    Shannan
    Verified Review
    Keep a Close Eye on Your Policy
    I had excluded my son, who lives on his own, from my policy. After a year, they added him to my policy and charged me more. I don’t like to be taken advantage of.
    Heidi
    Verified Review
    Gainsco, the company to RUN, not walk, away from!!
    There has been nothing positive about this company. They kept harassing me to sign some kind of electronic document. Then when I finally got the time to do so, I couldn’t get an agent via phone or text. I tried multiple times, up until the day they dropped my insurance, today, 7/14/2025. They raised my rates once they received my payment, claiming it was because of my driving record, which I was 100% honest about, plus my credit score. None of this was put in their original application and final insurance process. They took my payment for one month of insurance, yet only gave me two weeks before dropping me because of their lack of correspondence.

GAINSCO discounts ratings vs. GEICO

Insurify customers rate GAINSCO’s discount offerings worse than GEICO. But customer reviews about discounts are lackluster for both companies — especially after rate hikes.

Here’s how GAINSCO’s 3.0 out of 5 rating for discount availability compares to GEICO.

Company
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Average Score
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GAINSCO3.0
GEICO3.9

GAINSCO claims handling reviews: Rated 3.2 out of 5

GAINSCO customers give the company an OK rating of 3.2 out of 5 for claims handling. Positive reviews focus on a smooth claims experience when the claims are simple. Negative reviews about GAINSCO’s claims handling mention frustration with claim denials and low payouts.

Here are some more detailed reviews about GAINSCO’s claims handling from its customers.

  • Nichole
    Verified Review
    Alright
    They offer cheap insurance that meets the minimum state requirements.
    Mary
    Verified Review
    Terrible Customer Service
    The customer service is terrible.
    John
    Verified Review
    Satisfactory
    Gansco is a good option for starters, but shopping around definitely becomes an option after a while.
    Reginald
    Verified Review
    Not Happy
    The rates are too high.
    Harold
    Verified Review
    High Monthly Payments
    There are no discounts! The payments are too much money per month for the premium. It's around $164.00 per month, which is really high. I have a 2017 Kia Optima, not a sports car!
    Tina
    Verified Review
    I don't care
    Way too expensive and way too long of a wait time to talk to a representative.
    Harold
    Verified Review
    Poor
    Too much money each month along with poor service.
    Francine
    Verified Review
    High Insurance Cost
    The cost of the insurance is too high.
    Heather
    Verified Review
    Terrible
    It's terrible. There's no communication, and when you call about something, they tell you to call your agent who never answers.

GAINSCO claims handling ratings vs. GEICO

Compared to competitors, customers give GAINSCO a 3.2 out of 5 rating for claims handling, and GEICO has the highest score of 3.3 out of 5.

Here’s how these companies compare for claims handling.

Company
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Average Score
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GAINSCO3.2
GEICO4.1

GAINSCO value for money reviews: Rated 3.1 out of 5

GAINSCO struggles to provide valuable coverage for an acceptable price, according to customer reviews left on Insurify. Customers give GAINSO a 3.1 out of 5 for its value for money. Customers with a negative experience feel they’re paying too much for what they get. Positive experiences with GAINSCO’s value feel that the minimum-level coverage is worth it.

Below are real reviews from GAINSCO customers about its value. 

  • Christie
    Verified Review
    Available when you need coverage fast
    It was there when I needed coverage, but I think I can get better rates elsewhere.
    Dale
    Verified Review
    Poor
    Way too expensive.
    Trudy-Ann
    Verified Review
    Unsatisfied Customer
    I paid $325 for insurance. How would you feel in my situation?
    Diana
    Verified Review
    Not worth the cost
    The coverage and service provided are too pricey.
    Senaida
    Verified Review
    Very Unpredictable
    Gainsco provided me with a quote, but the actual offer was higher than what I was initially quoted.
    Jennifer
    Verified Review
    Outrageous Hikes in Payments
    The service is not very good. The price keeps going up and I'm not sure why.

GAINSCO value for money ratings vs. GEICO

GAINSCO’s 3.1 out of 5 score for value for money falls behind GEICO. But reviews across both companies show that customers’ perceived value for money decreases after rate increases.

Here’s how customers rate GAINSCO and GEICO for their monetary value.

Company
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Average Score
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GAINSCO3.1
GEICO3.8

GAINSCO policy transparency reviews: Rated 3.3 out of 5

GAINSCO customers rate it a 3.3 out of 5 for policy transparency. Customers who have a positive experience with GAINSCO’s transparency mention that basic policies are simple and easy to understand. Negative reviews about GAINSCO’s transparency focus on fees and confusion over what’s covered.

Here are some real reviews about GAINSCO’s policy transparency.

GAINSCO policy transparency ratings vs. GEICO

GAINSCO customers rate the company’s policy transparency lower than GEICO's customers. Customers with GAINSCO mention issues with policy changes.

The table below shows how both companies compare for policy transparency.

Company
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Average Score
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GAINSCO3.3
GEICO3.9

GAINSCO vs. GEICO and Erie

Comparing multiple companies is the easiest way to choose the best insurer for you. Here’s how GAINSCO compares to its top competitors.

Data in this table has been sourced from Insurify’s users who have indicated they are insured with the listed providers
  • Insurify collects reviews from users on its platform who have successfully compared quotes, as well as users who have purchased a policy through Insurify.

    These users complete an optional survey that asks them to review their experience with their current insurance company and rate the company on factors like customer service, claims handling, coverage availability, discounts, policy flexibility, policy transparency, and value for money. These ratings and reviews are then compiled and cleaned by our data team to bring you company-level insights from over 85,000 Insurify users.

GAINSCO customer reviews: Read what over 188 Insurify customers have to say about GAINSCO

Reading customer reviews can give you an accurate view of how an insurer operates. Below are reviews from the last 12 months from over 188 GAINSCO customers.

Shelia
Verified Review
The price has consistently gone up. It started out at around $50 per month and now it's $78 a month. I haven't even driven since November 23.
The price has consistently gone up. It started out at around $50 per month and now it's $78 a month. I haven't even driven since November 23.
Bruce
Verified Review
Really Good
I would recommend your insurance to everyone.
Beverly
Verified Review
Excellent
Very good.
Anthony
Verified Review
Excellent
The service is very good.
Ann
Verified Review
Excellent
I've had no complaints and haven't had a claim.
Tina
Verified Review
Good
They were very helpful and did what I asked, but then my payment went up.
Betty
Verified Review
Excellent
Cheaper than anyone else.
Timothy
Verified Review
They offer fast and efficient service, and the prices are okay. I just wish they could have been a little lower.
They offer fast and efficient service, and the prices are okay. I just wish they could have been a little lower.
Gretchen
Verified Purchase
Surprised by Different Monthly Amounts
I would talk to an agent before you agree to insurance because my insurance was $68 the first month. I got the bill for the second month, and it jumped to $109. When I paid the second month, it was $115, and I paid on time, so it did not save me any money at all by switching.
Eugenia Ginger
Verified Review
4
Rates go up, coverage does not.
Leigh
Verified Review
Average
The prices are too high.
Joseph
Verified Review
Poor
High prices.
Alex
Verified Review
Poor
The customer service is horrible.
Donyell
Verified Review
Poor
Their rates are too high and customer service is horrible.
Kristi
Verified Review
Poor
They keep increasing my rate for no apparent reason.
Catherine
Verified Review
The price starts off great, then all of a sudden they start increasing the price without any incident. They even begin giving me a different price each month with a different excuse every time.
The price starts off great, then all of a sudden they start increasing the price without any incident. They even begin giving me a different price each month with a different excuse every time.

Sara Getman
Written bySara GetmanAssociate Editor
Sara Getman
Sara GetmanAssociate Editor

Sara Getman is an Associate Editor at Insurify and has been with the company since 2022. Prior to joining Insurify, Sara completed her undergraduate degree in English Literature at Simmons University in Boston. At Simmons, she was the Editor-in-Chief for Sidelines Magazine (a literary and art publication), and wrote creative non-fiction.

Outside of work, Sara is an avid reader, and loves yoga and knitting.