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Licensed auto and home insurance agent
4+ years experience in insurance and personal finance editing
NPN: 20564519
Featured in
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Updated
Category | Price |
|---|---|
| Discounts | 3.3 |
| Value for money | 3.4 |
| Customer service | 3.5 |
| Policy transparency | 3.7 |
| Policy flexibility | 3.7 |
| Claims handling | 3.8 |
| Coverage options | 3.8 |
| Overall experience rating | 4.2 |
Farm Bureau overall user rating: 4.2 out of 5
Insurify Quality (IQ) Score for Farm Bureau: Not rated
NAIC complaint index: 0.32 (lower than expected)
Average monthly full-coverage premium from Farm Bureau: $191
Customers give Farm Bureau an overall rating of 3.8 and 3.5 out of 5, respectively. Although Farm Bureau has some weaker areas, like discount availability, customers generally have a positive attitude toward the company.
Customers rate Farm Bureau’s customer service 3.5 out of 5. Positive reviews tend to mention specific representatives and quick follow-ups. Negative reviews mostly focus on unreachable offices, unreturned calls, and slow communication. Overall, customers rate Farm Bureau’s customer service positively.
For specific examples of what customers think, look at the reviews below.
Farm Bureau has strong customer service, earning a rating of 3.5 out of 5. Its competitor, State Farm, has a higher rating of 4.2 out of 5, and Progressive has a lower rating of 3.4 out of 5 for customer service.
For more information on how these insurers compare, take a look at the table below.
Category | Price |
|---|---|
| Farm Bureau | 3.5 |
| Progressive | 3.4 |
| State Farm | 4.2 |
Customers give Farm Bureau a 3.3 out of 5 for discounts. Positive reviews tend to come from customers who’ve had good experiences with specific discount options. Customers who leave negative reviews are more likely to mention a general lack of savings or an increase in prices over time that discounts don’t help with.
The reviews below come from Farm Bureau customers.
Customers rate Farm Bureau’s discounts 3.3 out of 5. Discounts are one of Farm Bureau’s weaker categories, but there are still some positive reviews that mention specific discount opportunities. State Farm is rated 3.9 out of 5 for discounts, and Progressive is rated 3.4 out of 5 for discounts.
The chart below gives a more complete picture of how customers view these insurers’ discounts.
Category | Price |
|---|---|
| Farm Bureau | 3.3 |
| Progressive | 3.4 |
| State Farm | 3.9 |
Customers rate Farm Bureau’s claims handling a 3.8 out of 5. Positive reviews emphasize speed and satisfactory claim resolutions. Negative customer reviews mention claim delays and difficulty with communication.
For more specific feedback, take a look at the reviews below.
Customers rate Farm Bureau’s claims handling relatively well, giving it an average score of 3.8 out of 5. Customers of State Farm 4.1 give the insurer a rating of out of 5, and Progressive customers score the insurer a 3.3 out of 5 for claims handling.
For more information on how each insurer is rated, take a look at the chart below.
Category | Price |
|---|---|
| Farm Bureau | 3.8 |
| Progressive | 3.3 |
| State Farm | 4.1 |
Value is one of Farm Bureau’s weaker categories, earning a customer rating of 3.4 out of 5. Negative reviews often mention frustration that the coverage worth the price. Customers also note that prices often rise at renewal.
Customers tend to report good value when they receive strong support in stressful situations, which helps them feel like they’re receiving value for their premium.
For specific customer feedback, take a look at the reviews below.
Farm Bureau’s value is rated a 3.4 out of 5 by customers. State Farm is rated 3.7 out of 5, and Progressive is rated 3.0 out of 5. Rate increases are a hot point for customers of all three insurers.
The chart below provides additional information on how each company is rated.
Category | Price |
|---|---|
| Farm Bureau | 3.4 |
| Progressive | 3.0 |
| State Farm | 3.7 |
Farm Bureau’s transparency is rated 3.7 out of 5 by customers. Positive reviews for Farm Bureau’s transparency are often tied to clear explanations given by agents. When customers have clear expectations from the start, they’re less likely to feel surprised later on.
Negative reviews say that coverage and pricing details can be confusing and that customers feel caught off guard by price changes.
To see what real customers think of Farm Bureau’s transparency, take a look at the reviews below.
Customers rate Farm Bureau’s transparency 3.7 out of 5. State Farm is rated 3.8 out of 5, and Progressive is rated 3.7 out of 5.
To see more information about how these insurers’ ratings compare, take a look at the chart below.
Category | Price |
|---|---|
| Farm Bureau | 3.7 |
| Progressive | 3.1 |
| State Farm | 3.8 |
To make sure you’re getting the best deal, it’s always a good idea to compare multiple insurers. To see how Farm Bureau stacks up against some of its competitors, take a look at the table below.
Insurify collects reviews from users on its platform who have successfully compared quotes, as well as users who have purchased a policy through Insurify.
These users complete an optional survey that asks them to review their experience with their current insurance company and rate the company on factors like customer service, claims handling, coverage availability, discounts, policy flexibility, policy transparency, and value for money. These ratings and reviews are then compiled and cleaned by our data team to bring you company-level insights from over 85,000 Insurify users.
Seeing what previous customers have to say about an insurer is one of the best ways to make sure that it will be a good match for you. We’ve gathered recent reviews from over 452 Insurify customers to give you a better idea of how people view Farm Bureau.
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Licensed auto and home insurance agent
4+ years experience in insurance and personal finance editing
NPN: 20564519
Featured in
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Average price Prices based on average across state-minimum and full coverage car insurance $81/mo* | Average price Prices based on average across state-minimum and full coverage car insurance $124/mo* | Average price Prices based on average across state-minimum and full coverage car insurance $110/mo* | |
Overall rating 4.0 | Overall rating 3.1 | Overall rating | |
Value for money | Value for money | Value for money | |
Customer service | Customer service | Customer service | |
Claims handling | Claims handling | Claims handling | |
Special highlight Customer serviceAI-generated from 7303 user reviews | Special highlight Competitive ratesAI-generated from 8269 user reviews | Special highlight Accident forgivenessAI-generated from 4345 user reviews |
