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Licensed auto and home insurance agent
4+ years experience in insurance and personal finance editing
NPN: 20564519
Katie uses her knowledge and expertise as a licensed property and casualty agent in Massachusetts to help readers understand the complexities of insurance shopping.
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Licensed property and casualty insurance agent
10+ years editing experience
NPN: 21630969
MacKenzie Korris is an insurance copy editor with a producer’s license for property and casualty insurance in Missouri.
Updated
Category | Average Score |
|---|---|
| Overall experience rating | 4.5 |
| Customer service | 4.0 |
| Value | 3.6 |
| Claims handling | 4.2 |
| Coverage options | 4.2 |
| Discounts | 3.6 |
| Policy transparency | 4.2 |
| Policy flexibility | 4.2 |
Amica overall user rating: 4.5 out of 5
Insurify Quality (IQ) Score for Amica: 8.6 out of 10
NAIC complaint index: 0.35 (Below average)
Average monthly full-coverage premium from Amica: $403
Insurify gives Amica a quality score of 8.6/10. Though the insurer earns positive ratings, Amica’s customer reviews vary based on service experiences.
Satisfied customers view Amica as a reliable insurer with helpful support and straightforward claims handling. But others complain about underwhelming discounts and premiums that increase with time.
Amica customers rate the insurer 4.0 out of 5 for customer service.
Overall, Amica has a customer service rating of 4.0 out of 5. Positive reviews characterize the insurer as easy to work with and reliable, with courteous and helpful service interactions. That said, some customers cited experiencing gaps in communication and slow follow-ups.
Below, you can read customer service reviews from real Amica customers.
With a customer service rating of 4.0 out of 5, Amica ranks lower than State Farm and GEICO. For comparison, Insurify customers give ratings of 4.4 and 4.1 for State Farm and GEICO, respectively.
State Farm scores higher than GEICO and Amica for customer service, with many customers valuing the quality service provided by local agents. GEICO’s customer service rating is higher than Amica’s but lower than State Farm’s. Some GEICO customers like the insurer’s digital-first service, while others express frustration with how it handles complex policy issues.
Company | Average Score |
|---|---|
| Amica | 4.0 |
| State Farm | 4.4 |
| GEICO | 4.1 |
Insurify customers with Amica policies give the insurer an overall discount availability rating of 3.6 out of 5. People with favorable reviews report earning some auto savings through bundling discounts. But many view discounts as minor and ineffective at keeping insurance premiums down.
Amica has a rating of 3.6 out of 5 for discount availability, falling lower than State Farm and GEICO. State Farm and GEICO rank similarly, with discount ratings of 3.9 and 3.9, respectively.
GEICO and State Farm both score higher than Amica for discount availability, and both companies have positive reviews that specifically highlight savings through bundling coverage. GEICO customers appreciate initial savings from discounts, and long-term State Farm customers feel they benefit from loyalty discounts, according to reviews from Insurify customers.
Company | Average Score |
|---|---|
| Amica | 3.6 |
| State Farm | 3.9 |
| GEICO | 3.9 |
Amica earns an impressive claims handling rating of 4.2 out of 5 from Insurify customers with coverage from the insurer. Positive reviews describe the claims process as professionally managed and straightforward, with responsive customer support. But some negative reviews cite frustration with Amica’s lack of flexibility during unexpectedly complicated claims.
All three insurers rank well for claims handling, but Amica scores higher than State Farm and GEICO. Insurify customers give claims handling ratings of 4.2 out of 5 for Amica, 4.1 for State Farm, and 4.1 for GEICO.
GEICO has a lower rating than Amica for claims handling, with some customers complaining of a clunky process with too many steps and delays. State Farm also falls lower than Amica, and some negative reviews highlight delays and disappointing outcomes.
Company | Average Score |
|---|---|
| Amica | 3.6 |
| State Farm | 3.9 |
| GEICO | 3.9 |
Amica has a value-for-money rating of 3.6 out of 5 from Insurify customers. Customers happy with the insurer’s overall value say the premium feels worth it given the quality of service and coverage. But others complain of expensive costs, especially around renewal periods.
Learn more about customer sentiment in the reviews from Amica policyholders below.
With a value-for-money rating of 3.6 out of 5, Amica ranks lower than State Farm and GEICO. Insurify customers give State Farm and GEICO ratings of 3.7 and 3.9 out of 5, respectively.
GEICO scores the highest, above both State Farm and Amica, with some reviews expressing appreciation of competitive pricing and convenience. State Farm is a bit lower than GEICO, and some dissatisfied customers say other insurers offer lower premiums for the same amount of coverage. That said, State Farm does rank higher than Amica, and some positive reviews say the insurer’s stability and trustworthiness ultimately make the price of coverage worth it.
Company | Average Score |
|---|---|
| Amica | 3.6 |
| State Farm | 3.7 |
| GEICO | 3.9 |
Insurify customers with Amica coverage rate the insurer 4.2 out of 5 stars for overall policy transparency. Amica ranks well in this category, and many policyholders mention understandable coverage details, clear communication, and no big surprises from the insurer. But other reviews describe the opposite: experiencing surprise policy changes and receiving unclear explanations for why premiums increased.
Amica outranks State Farm and GEICO for policy transparency, with a strong rating of 4.2 out of 5. For comparison, GEICO earns 4.0 out of 5 stars, and State Farm has a score of 3.9.
GEICO has a slightly higher rating than State Farm but falls lower than Amica for policy transparency. While some customers appreciate basic policy management and digitally accessible documents, others complain of poorly explained or abrupt rate changes. State Farm has the lowest rating of the three companies. Like GEICO, some State Farm customers cite transparency issues around rate increases or other policy changes.
Company | Average Score |
|---|---|
| Amica | 4.2 |
| State Farm | 3.9 |
| GEICO | 4.0 |
The reviews below show what more than 203 Insurify customers have said about Amica in the past 12 months.
Overall, Amica has high ratings from Insurify customers with policies from the company. The insurer has higher overall, claims handling, and policy transparency ratings than State Farm and GEICO but falls lower than them in the customer service, discounts, and value-for-money categories.
Comparing multiple companies is the best way to find the right company for you. Here’s how Amica compares against its competitors, like State Farm, GEICO, Kemper, and other top insurers.
 |  |  |  |  |
|---|---|---|---|---|
Average price $317/mo* | Average price $78/mo* | Average price $112/mo* | Average price N/A | Average price $125/mo* |
Overall rating | Overall rating | Overall rating | Overall rating | Overall rating |
Value for money | Value for money | Value for money | Value for money | Value for money |
Customer service | Customer service | Customer service | Customer service | Customer service |
Claims handling | Claims handling | Claims handling | Claims handling | Claims handling |
Special highlight 24/7 claims serviceAI-generated from 203 user reviews | Special highlight Customer serviceAI-generated from 21182 user reviews | Special highlight Teen driversAI-generated from 20756 user reviews | Special highlight Hard-to-insure driversAI-generated from 364 user reviews | Special highlight Accident forgivenessAI-generated from 12293 user reviews |
Insurify collects reviews from users on its platform who have successfully compared quotes, as well as users who have purchased a policy through Insurify. These users complete an optional survey asking them to review their experience with their current insurance company and to rate the company on factors like customer service, claims handling, coverage availability, discounts, policy flexibility, policy transparency, and value for money. These ratings and reviews are then compiled and cleaned by our data team to bring you company-level insights from over 85,000 Insurify users.
Licensed auto and home insurance agent
4+ years experience in insurance and personal finance editing
NPN: 20564519
Katie uses her knowledge and expertise as a licensed property and casualty agent in Massachusetts to help readers understand the complexities of insurance shopping.
Licensed property and casualty insurance agent
10+ years editing experience
NPN: 21630969
MacKenzie Korris is an insurance copy editor with a producer’s license for property and casualty insurance in Missouri.
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