120+ more)
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5+ years of editing experience
4+ years of experience in print and digital media
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3+ years in insurance content
Host of Insurify‘s podcast “No Dumb Questions“
Updated
Category | Average Score |
|---|---|
| Overall experience rating | 4.2 |
| Customer service | 3.5 |
| Value | 3.4 |
| Claims handling | 3.8 |
| Coverage options | 3.8 |
| Discounts | 3.3 |
| Policy transparency | 3.7 |
| Policy flexibility | 3.7 |
Farm Bureau overall user rating: 4.2 out of 5
Insurify Quality (IQ) Score for Farm Bureau: Not rated
NAIC complaint index: 0.32 (lower than expected)
Average monthly full-coverage premium from Farm Bureau: $191
Customers give Farm Bureau an overall rating of 3.8 and 3.5 out of 5, respectively. Although Farm Bureau has some weaker areas, like discount availability, customers generally have a positive attitude toward the company.
Customers rate Farm Bureau’s customer service 3.5 out of 5. Positive reviews tend to mention specific representatives and quick follow-ups. Negative reviews mostly focus on unreachable offices, unreturned calls, and slow communication. Overall, customers rate Farm Bureau’s customer service positively.
For specific examples of what customers think, look at the reviews below.
Farm Bureau customers often mention a positive, personable customer service experience and give the company a 3.5 out of 5 rating. In comparison to Farm Bureau, State Farm and AAA both have slightly higher customer service ratings.
Here’s how Insurify customers rate these three companies on their customer service.
Category | Price |
|---|---|
| Farm Bureau | 3.5 |
| State Farm | 4.4 |
| AAA | 4.4 |
Customers give Farm Bureau a 3.3 out of 5 for discounts. Positive reviews tend to come from customers who’ve had good experiences with specific discount options. Customers who leave negative reviews are more likely to mention a general lack of savings or an increase in prices over time that discounts don’t help with.
Customers give Farm Bureau a rating of 3.3 out of 5 for discount availability. Farm Bureau lags behind State Farm and AAA, but all three companies receive comments about discounts not making a big difference in rates.
The table below shows how customers rate Farm Bureau’s discount availability compared to State Farm and AAA.
Category | Price |
|---|---|
| Farm Bureau | 3.3 |
| State Farm | 3.9 |
| AAA | 4.3 |
Customers rate Farm Bureau’s claims handling a 3.8 out of 5. Positive reviews emphasize speed and satisfactory claim resolutions. Negative customer reviews mention claim delays and difficulty with communication.
When it comes to claims, Farm Bureau customers often feel “taken care of,” and the company has a rating of 3.8 out of 5.
But customers give State Farm and AAA higher claims handling ratings.
Below, you can see how Farm Bureau stacks up to State Farm and AAA for claims handling.
Category | Price |
|---|---|
| Farm Bureau | 3.8 |
| State Farm | 4.1 |
| AAA | 4.3 |
Value is one of Farm Bureau’s weaker categories, earning a customer rating of 3.4 out of 5. Negative reviews often mention frustration that the coverage worth the price. Customers also note that prices often rise at renewal.
Customers tend to report good value when they receive strong support in stressful situations, which helps them feel like they’re receiving value for their premium.
For specific customer feedback, take a look at the reviews below.
Customers give Farm Bureau a rating of 3.4 out of 5 for the value for the money. Farm Bureau’s rating does lag behind State Farm and AAA. But many reviews mention that Farm Bureau’s customer service makes it worth the money.
The table below shows how customers rate Farm Bureau, State Farm, and AAA on the value for the money.
Category | Price |
|---|---|
| Farm Bureau | 3.4 |
| State Farm | 3.7 |
| AAA | 4.3 |
Farm Bureau’s transparency is rated 3.7 out of 5 by customers. Positive reviews for Farm Bureau’s transparency are often tied to clear explanations given by agents. When customers have clear expectations from the start, they’re less likely to feel surprised later on.
Negative reviews say that coverage and pricing details can be confusing and that customers feel caught off guard by price changes.
Farm Bureau customers give it a rating of 3.7 out of 5 for policy transparency. State Farm and AAA both have higher scores for policy transparency. But policy transparency reviews for all three companies mention confusion over unexpected rate changes.
Here’s how customers rate Farm Bureau’s, State Farm’s, and AAA’s policy transparency.
Category | Price |
|---|---|
| Farm Bureau | 3.7 |
| State Farm | 3.9 |
| AAA | 4.2 |
Seeing what previous customers have to say about an insurer is one of the best ways to make sure that it will be a good match for you. We’ve gathered recent reviews from over 452 Insurify customers to give you a better idea of how people view Farm Bureau.
To make sure you’re getting the best deal, it’s always a good idea to compare multiple insurers. To see how Farm Bureau stacks up against some of its competitors, take a look at the table below.
 |  |  |  |
|---|---|---|---|
Average price N/A | Average price $78/mo* | Average price $194/mo* | Average price $174/mo* |
Overall rating | Overall rating | Overall rating | Overall rating |
Value for money | Value for money | Value for money | Value for money |
Customer service | Customer service | Customer service | Customer service |
Claims handling | Claims handling | Claims handling | Claims handling |
Special highlight Customer satisfactionAI-generated from 499 user reviews | Special highlight Customer serviceAI-generated from 20990 user reviews | Special highlight AAA membersAI-generated from 2366 user reviews | Special highlight Hard-to-insure driversAI-generated from 413 user reviews |
Insurify collects reviews from users on its platform who have successfully compared quotes, as well as users who have purchased a policy through Insurify.
These users complete an optional survey that asks them to review their experience with their current insurance company and rate the company on factors like customer service, claims handling, coverage availability, discounts, policy flexibility, policy transparency, and value for money. These ratings and reviews are then compiled and cleaned by our data team to bring you company-level insights from over 85,000 Insurify users.
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5+ years of editing experience
4+ years of experience in print and digital media
3+ years in insurance content
Host of Insurify‘s podcast “No Dumb Questions“
At Insurify, our goal is to help customers compare insurance products and find the best policy for them. We strive to provide open, honest, and unbiased information about the insurance products and services we review. Our hard-working team of data analysts, insurance experts, insurance agents, editors and writers, has put in thousands of hours of research to create the content found on our site.
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