120+ more)
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Licensed property and casualty insurance agent
10+ years editing experience
NPN: 21630969
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Licensed auto and home insurance agent
4+ years experience in insurance and personal finance editing
NPN: 20564519
Featured in
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Updated
Category | Average Score |
|---|---|
| Overall experience rating | 4.6 |
| Customer service | 4.4 |
| Value | 4.3 |
| Claims handling | 4.3 |
| Coverage options | 4.3 |
| Discounts | 4.3 |
| Policy transparency | 4.2 |
| Policy flexibility | 4.3 |
AAA overall user rating: 4.6 out of 5
Insurify Quality (IQ) Score for AAA: 8.5 out of 10
NAIC complaint index: 0.84 (Below average)
Average monthly full-coverage premium from AAA: $234
Insurify gives AAA a quality score of 8.5 out of 10.
Overall, Insurify customers with AAA policies rate the insurer’s customer service 4.4 out of 5. Customers who have had positive experiences with AAA mention solid discounts and overall value. Negative reviews focus on delays in the claims process and customer service that can be hard to reach at times.
Insurify customers with policies through AAA give the insurer a rating of 4.4 out of 5 for customer service. Positive reviews mention helpful and friendly agents who can quickly answer questions and resolve issues. That said, other reviews cite inconsistent service, with long wait times and some difficulty reaching agents.
Below, you can view real reviews from satisfied and unsatisfied AAA customers.
AAA has a customer service rating of 4.4 out of 5, which outpaces both GEICO and State Farm. Insurify customers with GEICO policies give the insurer a rating of 4.1 out of 5 for customer service, and customers with State Farm policies give the insurer a rating of 4.4 out of 5.
GEICO and State Farm rate similarly in terms of customer service, with reviews mentioning how it can be hard at times to get in contact with an agent. AAA comes out on top, with customers highlighting responsive agents who are willing to help.
Below, you can view how real Insurify customers rate all three companies for customer service.
Company | Average Score |
|---|---|
| AAA | 4.4 |
| GEICO | 4.1 |
| State Farm | 4.4 |
Insurify customers with AAA policies give the insurer a discount rating of 4.3 out of 5. Satisfied AAA customers see the insurer’s available discounts as a great way to save money. But other customers question whether the discounts make a worthwhile difference in costs.
Below are reviews from real AAA customers about discounts. Read about both positive and negative experiences.
Insurify customers with coverage from AAA give the insurer a discount availability rating of 4.3 out of 5, ranking higher than both GEICO and State Farm. GEICO earns a discount availability rating of 3.9 out of 5, and State Farm comes in at 3.9 out of 5.
GEICO and State Farm score similarly in terms of discount availability, with positive reviews finding worthwhile savings from both insurers. AAA customers also mention frequent savings via discounts — especially when they bundle policies.
See how Insurify customers rate AAA, GEICO, and State Farm on discounts below.
Company | Average Score |
|---|---|
| AAA | 4.3 |
| GEICO | 3.9 |
| State Farm | 3.9 |
AAA has an overall claims handling rating of 4.3 out of 5, according to Insurify reviews. On the whole, customers leave mixed reviews, but ratings skew positive. Positive reviews cite a smoother-than-expected claims handling process. But negative reviews focus on delayed communication from agents and the need for multiple calls to resolve issues.
Below, you can view real claims handling reviews from Insurify customers with AAA policies.
AAA customers give the insurer a rating of 4.3 out of 5 for claims handling, ranking ahead of both GEICO and State Farm. GEICO customers give the insurer a rating of 4.1 out of 5 for claims handling, and State Farm customers give the insurer a rating of 4.1.
GEICO scores similarly to State Farm but ultimately rates a bit lower, with its customers commonly feeling frustration during the claims process. State Farm customers rarely mention similar concerns.
Company | Average Score |
|---|---|
| AAA | 4.3 |
| GEICO | 4.1 |
| State Farm | 4.1 |
Insurify customers with AAA policies give the insurer a value-for-money rating of 4.3 out of 5. Positive reviews find the coverage acceptable for the price point. But customers leaving negative reviews report feeling overcharged for coverage.
Below are real reviews from Insurify customers with AAA coverage about the insurer’s value for money.
AAA has a value-for-money rating of 4.3 out of 5, which ranks higher than GEICO and State Farm. Insurify’s customers give ratings of 3.9 out of 5 for GEICO and 3.7 out of 5 for State Farm.
State Farm scores in the middle of the three insurers, with customers highlighting how value can vary depending on your driver profile and location. GEICO scores lower than both AAA and State Farm, with customers noting that lower price points can come with trade-offs in the overall customer experience. Reviews for AAA often mention reasonable pricing for the coverage, — especially when bundled.
Company | Average Score |
|---|---|
| AAA | 4.3 |
| GEICO | 3.9 |
| State Farm | 3.7 |
AAA holds a rating of 4.2 out of 5 from Insurify customers for policy transparency. Customers leaving positive reviews for the insurer note how AAA provides consistent documentation and clear communication. Customers leaving negative reviews mention unexpected coverage changes at renewal and being unclear on what’s eligible for coverage.
Below, you can view real reviews about policy transparency from Insurify customers with AAA auto insurance.
AAA holds a policy transparency rating of 4.2 out of 5, outranking both GEICO and State Farm. GEICO holds a rating of 4.0 out of 5, and State Farm comes in at a 3.9 out of 5.
State Farm ranks in the middle of the three, with customers mentioning that communication can sometimes be unclear. Both score lower than AAA, with AAA customers consistently citing clearly communicated policy details.
Company | Average Score |
|---|---|
| AAA | 4.2 |
| GEICO | 4.0 |
| State Farm | 3.9 |
Below, you can view more than 2,366 AAA reviews from real Insurify customers from the last 12 months.
Overall, AAA boasts solid ratings in discount availability, value, and policy transparency. The insurer leads competitors such as State Farm and GEICO in most areas.
You can see how AAA compares to other top insurers below.
 |  |  |  |
|---|---|---|---|
Average price $194/mo* | Average price $112/mo* | Average price $78/mo* | Average price $144/mo* |
Overall rating | Overall rating | Overall rating | Overall rating |
Value for money | Value for money | Value for money | Value for money |
Customer service | Customer service | Customer service | Customer service |
Claims handling | Claims handling | Claims handling | Claims handling |
Special highlight AAA membersAI-generated from 2366 user reviews | Special highlight Teen driversAI-generated from 20525 user reviews | Special highlight Customer serviceAI-generated from 20921 user reviews | Special highlight Numerous discountsAI-generated from 1803 user reviews |
Insurify collects reviews from users on its platform who have successfully compared quotes, as well as users who have purchased a policy through Insurify. These users complete an optional survey asking them to review their experience with their current insurance company and to rate the company on factors like customer service, claims handling, coverage availability, discounts, policy flexibility, policy transparency, and value for money. These ratings and reviews are then compiled and cleaned by our data team to bring you company-level insights from over 85,000 Insurify users.
)
Licensed property and casualty insurance agent
10+ years editing experience
NPN: 21630969
Licensed auto and home insurance agent
4+ years experience in insurance and personal finance editing
NPN: 20564519
Featured in
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