Are Vivint customers satisfied with the Vivint home security system? Here’s what some customer reviews tell us about this smart home option.
On Safewise, a home security website that tests and reviews different products, Vivint Home Security has 4.6 stars out of 5, with reviewers remarking on the system’s state-of-the-art technology and flexible contracts.
On the App Store, users have a high opinion of the Vivint mobile app, with 4.6 stars after over 20,000 reviews. This recent review praises Vivint for great customer service and affordability:
This recent three-star review is a bit more mixed, with the user wishing that Vivint’s cameras offered higher resolution and that the app activated alarms more quickly:
The app’s reviews in the Google Play store are similarly positive, with 4.5 stars across nearly 70,000 reviews. This review cites some misgivings with customer service and says the technology doesn’t work perfectly—but overall the user is grateful for the peace of mind Vivint provides:
Vivant is not accredited with the Better Business Bureau, a firm that grades companies based on their level of consumer trust. Vivant has a C+ from the BBB, which means that Vivant has received some complaints from consumers about less-than-perfect business practices. Many reviews cite the difficulty that comes with canceling Vivint Home Security. Others complain that customer service can be unclear or not as responsive as they’d like.
How do I pay for Vivint?
Vivint wants to customize its security to your home. That’s why, during the buying process, Vivint asks you to reach out to one of its customer service experts, who will speak to you about your home then give you a quote based on your personal needs and your home’s unique layout. Vivint’s website says that prices start at $29.99 per month.
To pay your bill, you’ll need to go to the Vivint.com website, then go to My Account. If you have automatic payments enabled, you’ll see your next payment amount and the date your account will be billed. If these automatic payments aren’t enabled, you’ll see your outstanding bill and the option to make a payment.
How can I cancel my Vivint account?
Along the way, you might find Vivint isn’t for you. Or maybe you’re moving and don’t need Vivint at your new property. If that’s the case, canceling your account is simple. To cancel, simply call 1 (800) 216-5232 x5020, and a customer service professional will begin to walk you through the cancellation process. The Vivint website asserts that its cancellation policy is “sensitive to unfortunate circumstances.”