Pekin Car Insurance - Quotes, Reviews (January 2022)

Brand	Ratings	User reviews
Insurify	2.3	26

Brand

Ratings

User reviews

Insurify

2.3

Discounts

The largest discounts from Pekin are: Multiple Policy, Multiple Vehicle, Good Student

Carrier Discounts

Discount %

Discount Group

Discount Type	Discount %
Multiple Policy	Varies
Multiple Vehicle	Varies
Good Student	Varies
Low Mileage	Varies
Accident Free	Varies
Mature driver	Varies
Student Away at School	Varies
EV/Hybrid	Varies
Anti-Theft Device	Varies
Defensive Driver	Varies
Paid in full	Varies

Optional Coverage

Roadside Assistance

Rental Reimbursement

Accidental Death, Dismemberment, Disability

Glass Coverage

New Car Replacement Coverage

Gap Insurance

Emergency Lockout Coverage

Personal Auto Plus

Emergency Assistance Coverage

Electronic Key & Lock Replacement

Personal/Upgraded Item Coverage

Pet Coverage

Young Adult Protection Plus Coverage

Airbag Replacement Coverage

FAQs - Pekin Car Insurance

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Company History

Founded in 1921, Pekin Insurance has provided coverage for nearly 100 years. Pekin provides personal and commercial insurance across the United States, including auto insurance, home insurance, life insurance, health insurance, and business insurance packages. Today, it serves over 900,000 policyholders through its system of independent insurance agencies. Pekin oversees more than 800 employees, 1,500 agencies, and 8,500 independent insurance agents across the nation.

Pekin offers a variety of insurance products in Alabama, Arizona, Arkansas, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Ohio, Pennsylvania, Tennessee, Texas, Virginia, and Wisconsin.

Contact Information

Headquarters address: 2505 Court St, Pekin, Illinois 61558

Toll-free phone number: 1 (800) 322-0160
Property/Casualty claims phone number: 888-735-4611
Life/Health claims phone number: 800-371-9622

Pekin Reviews

2.3

26 Reviews

5 Stars

31 %

4 Stars

4 %

1 Star

65 %

Most Positive Review

By Donna

December 26, 2017

Pekin took care of my claims quickly, smoothly, and with no problems

Most Critical Review

By Charles

October 24, 2017

Price gouging on their policies. Five years with them and they finally over-priced themselves. Ran me right to one of their competitors!!!

All Reviews

Showing 1 - 10 out of 26 Reviews

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Carla h

June 21, 2019

Their client hit me and it was like pulling teeth to get them to pay . Hire a lawyer if they have Pekin insurance . I’m reporting them to bbb and with the state !! Just a terrible insurance company!!

B. David

June 9, 2019

Have had this insurance or about 4-5 years, living in Az we have had some hail here and there, in the summer of 2018 we had a really high wind storm that was considered to be over 70Mph winds, i started to notice water damage on my garage, then begining of 2019 we had couple of days where it hailed and even snowed in parts of Scottsdale, at this point the water in my garage was rather flowing than being a leak, i had someone fix it and contacted insurance, Pekin Insurance, WHICH BY THE WAY CONTINUES TO RAISE THEIR PREMIUM YEARLY TO MAKE UP FOR WHEN IT SEEMED TO BE AFFORDABLE, the representative took about a month to come to my location, and a month to tell me THAT MY ROOF NEEDED MAINTENANCE, AND THAT MY CLAIM WAS DENIED. I AM CERTAINLY NOT RECOMMENDING THIS INSURANCE TO ANYONE. F- F- F- F- F- F- F-

Q.C.Contractors

April 21, 2019

Very poor customer service. No consistent billing or communication regarding billing. Was a total waste of my time and money

Sue

March 25, 2019

I've been with Pekin on and off for over 40 years.

Sue

March 25, 2019

Jose L

March 17, 2019

gave them one star but actually would give them 0 stars, we used them for home insurance. I put in a claim in for roof damage caused by wind earlier in the year but since I live in AZ and it doesn't rain often there, Didn't put the claim until months later and it was leaking bad. They denied the claim stating the roof was in bad condition due too maintenance and installed incorrectly. The roof was installed by a professional roofer about 9 years ago and has never leaked so they are full of it, any way stay away from this company there are the worst company I've have ever used, they just take your money but when it's time for them to help they find a way to not give you a dime.

Thomas S

March 9, 2019

It's amazing how companies today have no sense of customer loyalty or value. Instead, they place greater value on their internal accounting practices, payroll costs, external service fees, or inaptness before customers. In other words, they develop an attitude that it is always the customers fault when an error occurs and, therefore, the customer should be penalized. This attitude is very common in banking and insurance companies. Pekin is one of these companies. I had three policies with Pekin; auto, home, and umbrella. Pekin cancelled my policies because I was 15 days late. I pay on line with my bank and evidently forgot to push the button. Pekin does not accept elecrtonic fund transfers so my premium had to be mailed by the bank. They notified my agent who in turn called me. I immediately had the bank overnight the check at a cost to me of $25. I also sent another check to prepay my monthly payment and then another check to pay the next monthly premium. I called my agent and told them what I did and they assured me everything was okay. When we returned from our 5 week stay in Florida, Pekin returned my three payments and cancelled my policy while I was out of town. No phone call, no email and no notice to my agent. I drove over 3000 miles uninsured and my house unprotected. Thank God nothing happened. In my opinion, Pekin fails every test for being customer friendly and borders on being one of the most despicable and untrustworthy companies I ever did business with. My agent found another company the same day I opened the notices with the checks. And, I saved $150. So, good bye Pekin

Ann

February 13, 2019

jim m

December 26, 2018

We switched to Pekin because initially they offered a much lower rate overall for home and two autos combined... until we hit a deer (no fault in WI) and magically our rates went up... it also took nearly three months to get our 2017 pathfinder returned to us (hit deer oct.26, vehicle returned around January 10th). Multiple mistakes were made by their agent, they sent the estimate to the wrong repair shop... and NO one noticed. Unreal. Further- my contact and conversations with the agent attached to our claim were entirely unhelpful. Wouldn’t return calls until I contacted his supervisor. Since then we have been dealing with all sorts of odd pickiness- an old wood burner we have never used and don’t have hooked up to anything, and they still require us to pay for it, if you are late in a payment they will threaten termination and make you a pay a 10$ fee for even just a few days, only to send another statement. Truly awful customer service.

Kevin P.

September 18, 2018

STAY AWAY FROM PEKING - My wife was hit (at fault by a Pekin Insured as noted in the accident report) and its been over a month... Pekin will not pay for the repairs to our vehicle. They are denying liability of their insured. We have to use our own insurance, pay our deductible (which we can not afford to do) and fight Pekin to get them to pay for their insured. This is a GARBAGE company and unless you want them to move slower than the government I would steer clear... The only think I can do is get another job (dont have time) so I can pay for our deductible and file report after report with the BBB and the I******* D*** of I******** (which does nothing) There needs to be oversight so companies like this cant get away with what essentially is theft.

Methodology

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Insurify’s analysis also incorporates the Insurify Composite Score (ICS) assigned to each insurance provider. The ICS is a proprietary rating that weighs multiple factors reflecting the quality, reliability, and health of an insurance company. Ratings used to calculate the ICS include Financial Strength Ratings from A.M. Best, Standard & Poor’s, Moody’s, and Fitch; J.D. Power ratings; Consumer Reports customer satisfaction surveys and customer complaints; mobile app reviews; and user-generated company reviews.

With the above insights and ranking methods, Insurify is able to offer car insurance shoppers insight into how various insurance providers compare to one another in terms of both cost and quality. Note, actual quotes will vary based on unique attributes including the policyholder’s driver history and their garaging address.

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