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Figo Pet Insurance Reviews: How It Stacks Up (2026)

Figo offers create-your-own pet insurance plans but suffers from many negative reviews and ratings, especially when filing a claim.

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Lindsay VanSomeren
Lindsay VanSomerenInsurance and Personal Finance Writer
  • 8 years in insurance and personal finance writing

  • Former data scientist for U.S. Geological Survey

Lindsay is a freelance personal finance writer currently pursuing her Series 65 license. She enjoys helping readers learn money management skills that improve their lives.

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Sara Getman
Edited bySara Getman
Sara Getman
Sara GetmanAssociate Editor

Sara Getman is an Associate Editor at Insurify and has been with the company since 2022. Prior to joining Insurify, Sara completed her undergraduate degree in English Literature at Simmons University in Boston. At Simmons, she was the Editor-in-Chief for Sidelines Magazine (a literary and art publication), and wrote creative non-fiction.

Outside of work, Sara is an avid reader, and loves rock climbing, yoga, and crocheting.

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Figo is a popular pet insurance company and recently claimed the top spot for the largest independent pet insurer in the U.S. The founder launched the company in 2015, and today, it’s based out of Chicago. It offers a wide range of customizable policies and coverage options to people living in all 50 states, Washington, D.C., and Puerto Rico.[1]

Quick Facts
  • Figo plan prices are about average among pet insurance companies.

  • Figo has no upper age limit for coverage, but prices will adjust yearly as your pet ages and vet care costs increase.

  • Figo offers “Powerups” for wellness care, emergency exam fees, and an “extra care” pack.[2]

Figo: Our verdict

Figo logoFigo

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Figo is a pet insurer worth considering for most pet owners, especially if you’re looking for more customized coverage options or if you have older pets. Unlike many pet insurance companies, Figo doesn’t have an upper limit on your pet’s age, allowing virtually any furry friend to get coverage if they’re at least 8 weeks or older.[3]

Figo prices its policies similarly to competitors, according to a recent Insurify review of the best pet insurance companies. The company does have a less-than-stellar reputation among readers and customers. However, due to a high rate of claim denials, you can avoid a costly blow if you take a few quick steps immediately after purchasing your policy.[4]

Pros
  • No upper age limit for covered pets

  • Money-back guarantee if you don’t file any claims and cancel your Figo pet insurance policy within the first 30 days of the policy period

  • Figo Pet Cloud app helps you file claims, access 24/7 video chat with a live vet, and even find pet-friendly restaurants and service providers

Cons
  • Frequent customer complaints about claims denials[5]

  • Pre-existing conditions generally aren’t determined until you file a claim

  • Six-month orthopedic waiting period; 14 days for illnesses, and one day for accidents[6]

How much does Figo pet insurance cost?

On average, Figo pet insurance costs $56 per month for dogs and $25 per month for cats.

The cost of pet insurance can vary widely, as insurers consider your location, your pet’s breed and age, your desired coverage limits, deductibles, reimbursement rate, and whether you want any add-ons.

Take a look at the tables below to see how different factors may affect your rate.

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Cost of Figo pet insurance by breed

Your pet’s breed plays a big role in how much you’ll pay for insurance. Purebred pets are the most expensive since they have a higher likelihood of developing hereditary problems as they age. Mixed breeds are typically the cheapest to insure because they have a lower likelihood of developing genetic health problems.

The table below highlights the average cost of Figo insurance for the top dog and cat breeds.

The below national rates are estimated rates current as of: Tuesday, February 10 at 11:00 AM PST. 
Dog Breed
sort ascsort desc
Average Monthly Cost
sort ascsort desc
Chihuahua$35
Maltese$37
Dachshund$38
Yorkshire Terrier$39
Shih Tzu$42
Pomeranian$46
Goldendoodle$47
Poodle$55
Golden Retriever$60
Husky$63
German Shepherd$67
Cane Corso$68
Labrador Retriever$70
American Pit Bull Terrier$74
American Staffordshire Terrier$78
Boxer$82
French Bulldog$89
Beagle$89
Rottweiler$111
Great Dane$121
The below national rates are estimated rates current as of: Tuesday, February 10 at 11:00 AM PST. 
Cat Breed
sort ascsort desc
Average Monthly Cost
sort ascsort desc
Ragdoll$17
Bombay$25
Abyssinian$27
Maine Coon$30
American Shorthair$37
Siamese$38
Persian$38

Cost of Figo pet insurance by age

As your pet ages, it’ll likely develop more health problems and need more trips to the vet. Insurers anticipate the increase in payouts by increasing your rates.

The table below shows how Figo’s rates fluctuate based on the age of your pet.

Pet Age
sort ascsort desc
Average Monthly Cost: Dog
sort ascsort desc
Average Monthly Cost: Cat
sort ascsort desc
Less than 1 year old$52$20
1–7 years old$57$27
7+ years old$130$59

Figo pet insurance plans and coverages

Most pet insurance companies offer several plans to choose from, but Figo goes above and beyond with a wider range of choices. No matter which Figo pet insurance policy you choose, it’ll cover the same items but at different rates.

Figo pet insurance plans typically cover the following items as long as they’re not a pre-existing condition, which the company generally determines at the time you submit a claim:

  • Cancer treatment

  • Prescription medications

  • Diagnostic imaging and tests

  • Non-routine dental procedures

  • Chronic conditions like arthritis

  • Alternative and holistic treatments

  • Accidents, illnesses, and surgeries

  • Euthanasia

  • Rehabilitation and mobility equipment

  • Congenital conditions like heart defects

  • Orthopedic conditions like hip dysplasia

Figo’s most popular plan offers middle-of-the-road vet bill coverage for most pet owners. Below are the coverage amounts for the most popular plan.

  • Deductible: $250

  • Reimbursement rate: 80%

  • Annual coverage: $10,000

Higher Coverage

If money is no object and you want to ensure you can handle any future issue, even if your pet needs an extra-expensive procedure like cancer treatment, consider the Higher Coverage plan. It features more generous coverage.

  • Deductible: $500

  • Reimbursement rate: 90%

  • Annual coverage: Unlimited

Value Plus

If you want to ensure your pet is covered but still want to save some money on premiums, the Value Plus plan is a good option.

  • Deductible: $500

  • Reimbursement rate: 70%

  • Annual coverage: $10,000

Custom plan

If none of the above pique your interest, you can create a customized plan during the quote process with the following features.

  • Annual coverage: $5,000, $10,000, or unlimited

  • Deductible: $100, $250, $500, or $750

  • Reimbursement: 70%, 80%, 90%, or 100% (not available with every pet)

Power-ups

If you’re willing to pay an additional cost, you can also get extra features and wellness coverage for your pet’s needs.

  • Vet exam fees: This reimburses you for exam fees, which most vets charge but aren’t covered under Figo’s accident and illness plans outlined above.

  • Wellness: This reimburses you a set dollar amount to help cover your pet’s healthcare costs for wellness exams and preventative care. For example, Figo will reimburse you up to $75 toward a spay or neuter surgery.

What Figo doesn’t cover

Pet insurance companies don’t typically cover pre-existing conditions, and Figo is no exception.[7] Figo also doesn’t cover any exam fees charged by a licensed vet, nor the cost of routine care unless you purchase “power-ups,” Figo’s version of an endorsement or policy rider.

Figo also won’t cover costs related to these items:

  • Cloning

  • Parasites

  • Pregnancy/birth

  • Prescription food

  • Cosmetic surgery

  • Experimental procedures

Figo pet insurance vs. competitors

Figo is a big player in the pet insurance industry. Take a look at the table below to see how Figo compares to some of its competitors.

Figo logo
ASPCA logo
Embrace logo
Fetch logo
Spot logo
Reimbursement %
The percentage of costs your provider will pay for a covered event, after you’ve paid your deductible.
70%–100%
Reimbursement %
The percentage of costs your provider will pay for a covered event, after you’ve paid your deductible.
70%–90%
Reimbursement %
The percentage of costs your provider will pay for a covered event, after you’ve paid your deductible.
70%–90%
Reimbursement %
The percentage of costs your provider will pay for a covered event, after you’ve paid your deductible.
70%–90%
Reimbursement %
The percentage of costs your provider will pay for a covered event, after you’ve paid your deductible.
70%–90%
Payout limits
The maximum amount your provider will pay for covered events.
$5,000–Unlimited
Payout limits
The maximum amount your provider will pay for covered events.
$2,500–Unlimited
Payout limits
The maximum amount your provider will pay for covered events.
$5,000–$30,000
Payout limits
The maximum amount your provider will pay for covered events.
$5,000–$15,000
Payout limits
The maximum amount your provider will pay for covered events.
$2,500–Unlimited
Deductibles
The amount you must pay towards a covered event before your coverage kicks in.
$100–$750
Deductibles
The amount you must pay towards a covered event before your coverage kicks in.
$100–$500
Deductibles
The amount you must pay towards a covered event before your coverage kicks in.
$100–$1,000
Deductibles
The amount you must pay towards a covered event before your coverage kicks in.
$300–$700
Deductibles
The amount you must pay towards a covered event before your coverage kicks in.
$100–$1,000
Curable pre-existing conditions
Pre-existing conditions refer to conditions your pet has shown documented symptoms of before your policy’s waiting period is over. Some companies still cover these conditions if they’re deemed “curable” and haven’t shown symptoms for a specified period of time that varies by insurer.
Covered
Curable pre-existing conditions
Pre-existing conditions refer to conditions your pet has shown documented symptoms of before your policy’s waiting period is over. Some companies still cover these conditions if they’re deemed “curable” and haven’t shown symptoms for a specified period of time that varies by insurer.
Covered
Curable pre-existing conditions
Pre-existing conditions refer to conditions your pet has shown documented symptoms of before your policy’s waiting period is over. Some companies still cover these conditions if they’re deemed “curable” and haven’t shown symptoms for a specified period of time that varies by insurer.
Covered
Curable pre-existing conditions
Pre-existing conditions refer to conditions your pet has shown documented symptoms of before your policy’s waiting period is over. Some companies still cover these conditions if they’re deemed “curable” and haven’t shown symptoms for a specified period of time that varies by insurer.
Covered
Curable pre-existing conditions
Pre-existing conditions refer to conditions your pet has shown documented symptoms of before your policy’s waiting period is over. Some companies still cover these conditions if they’re deemed “curable” and haven’t shown symptoms for a specified period of time that varies by insurer.
Covered
Data in this table has been sourced from Insurify users who received a pet insurance quote from our partner Fletch.

Is Figo pet insurance worth it?

Buying pet insurance can ensure you can help your furry family members when they need it. Figo is one of the best options to dial in your coverage beyond what most insurers offer.

However, you should request a transparency report when you sign up for coverage, which requires submitting your pet’s records from the past year (if available). Figo will review these records and let you know ahead of time what it considers a pre-existing condition, the most frequent customer complaint.

If you’re unhappy with the report, you can request a full refund within 30 days if you haven’t already filed a claim. Unfortunately, this may not help existing customers, but these two simple steps will help new customers ensure their pets get the best care possible.

Figo pet insurance FAQs

Below are answers to some of the most common questions pet parents ask about Figo pet insurance.

  • Generally, yes. Figo adjusts prices based on market conditions and your pet’s age, which change yearly. You’ll get a notice 30 days before your policy renews each year with any updates about price changes.

  • You’ll need to email Figo customer support to cancel your policy in writing. Figo doesn’t accept cancellation requests over the phone.  

  • Figo’s customer service team is available Monday through Friday from 7 a.m. to 7 p.m. Central time and Saturday from 8 a.m. to 6 p.m. Central time. You can reach out via live chat on Figo’s contact page, via phone at 1 (844) 738-3446, via fax at 1 (773) 966-0769, via text message at 1 (844) 262-8133, or by email at [email protected].

  • Figo pays most claims out within three working days, according to the company’s website.

  • Figo’s base plan covers non-routine dental treatments for dental injuries and illnesses. Figo doesn’t cover routine dental care unless you purchase the optional wellness add-on.

  • Figo doesn’t cover exam fees unless you purchase the optional Vet Exam Fees Powerup. But this Powerup covers only emergency exam fees. Figo never covers annual wellness exams or preventative care exams.

  • For accidents and injuries, Figo has a one-day waiting period. Illnesses have a 14-day waiting period, and orthopedic conditions have a six-month waiting period.

Methodology

Insurify data scientists analyzed more than 250,000 pet insurance quotes from our proprietary database — sourced by Fletch Insurance Services LLC (“Fletch”) — to determine the premium prices displayed on this page. These quotes come directly from Insurify’s 10+ partner insurance companies across all 50 states and Washington, D.C., reflecting monthly pet insurance costs for both dogs and cats.

Unless otherwise specified, premium prices represent one-year rolling medians to account for market volatility driven by factors such as rising veterinary care costs and increased pet ownership.

Breed-level prices incorporate both mixed and purebred pets. To ensure reliability, a minimum of eight quotes is required for dogs and four quotes for cats. Breeds with significant price deviations from the average are noted explicitly; other breeds are estimated based on average costs for all purebred pets.

Pets are grouped into three age brackets:

  • Young: under 12 months
  • Adult: 12 months to 7 years
  • Senior: over 7 years

Coverage Limits

Dog premium averages reflect policies with annual coverage limits of $2,500, $5,000, $10,000, or unlimited.

Cat premium averages reflect policies with annual coverage limits of $2,500, $5,000, $7,000, $10,000, or unlimited.

For both dogs and cats, monthly premiums are segmented by:

  • Deductible options: $250, $500, $1,000
  • Reimbursement options: 70%, 80%, 90%

Sources

  1. Figo. "About Us."
  2. Figo. "Ask Figo: All About Powerups."
  3. Figo. "FAQs."
  4. Better Business Bureau. "Figo Pet Insurance."
  5. Google Reviews. "Figo Pet Insurance."
  6. Figo. "Pet Insurance Coverage."
  7. NAPHIA. "NAPHIA’s Pet Insurance Buying Guide."
Lindsay VanSomeren
Lindsay VanSomerenInsurance and Personal Finance Writer

Lindsay VanSomeren is a freelance personal finance writer living in Suquamish, WA. Her work has appeared with FICO, Credit Karma, The Balance, and more. She enjoys helping people learn how to manage their money better so they can live the life they want.

Since becoming an Insurify contributor in October 2022, Lindsay has written hundreds of articles to help Insurify readers better understand the complex world of insurance.

Sara Getman
Edited bySara GetmanAssociate Editor
Sara Getman
Sara GetmanAssociate Editor

Sara Getman is an Associate Editor at Insurify and has been with the company since 2022. Prior to joining Insurify, Sara completed her undergraduate degree in English Literature at Simmons University in Boston. At Simmons, she was the Editor-in-Chief for Sidelines Magazine (a literary and art publication), and wrote creative non-fiction.

Outside of work, Sara is an avid reader, and loves rock climbing, yoga, and crocheting.

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