Is GEICO A Good Insurance Company? Reviews From Over 16,832 Customers

Great!

Competitive pricing, always answers the phone and addresses my concerns.

Easy, fast, and affordable. On a scale from one to ten, I give an eight.

I have had an excellent experience with Geico Insurance.

My experience with insurance providers during the past few years has been mediocre. They have all been reluctant to offer discounts for low-mileage drivers, and their customer service is often handled by artificial intelligence or offshore representatives who are not fluent in English.

I like GEICO's service overall. I totally recommend GEICO insurance.

Friendly, knowledgeable service.

It's been great when I needed roadside assistance and good when I needed to pay on a different date, but it went up $60 in a year. I feel like paying $160 a month for the coverage I get is a lot. To add more insurance, it goes up way too high. Other than that, I haven't had any problems.

No problems, nice people to speak to.

Outstanding and best pricing of any carrier I have searched.

Great customer service.

After being with State Farm for almost 25 years, it was a pleasure switching to Geico. I haven't had any claims yet, but their pricing has been good. State Farm raised my insurance from around $1,000 per year to $3,600 within one year, and I have never had any accidents.

Geico has been great, but the cost per month has not gone down regardless of the kids no longer being on our account. We know the cost of living has gone up, but not enough for us to feel it's being fair.

Geico pays claims quickly, but their insurance rates are high for the coverage you get. Progressive seems a lot better in terms of pricing.

Too expensive.

Expensive.

Best value for coverage.

Reasonable rates with no claims.

No events, great tips, and cost-effective.

I haven’t been with them long enough to comment. So far, everything has been fine. I just wish I could pay less.

I've been with this insurance company for over 20 years, and everything has been good.

I have been with them since 2011, and they have raised my rates every six months. This is without any accidents.

They are way too expensive. I love their app and how easy it is to use. All car insurance is way too high in this economy.

Very good experience, helpful, and knowledgeable about the product.

Every year, despite my excellent driving record, the policy goes up and up. I’m a good driver but don’t get the credit for it. I feel like I’m supporting bad drivers.

To me, Geico has been more than helpful, reasonable, and fair. They have stood by me during three accidents, one serious, caused by another driver who ran a stop sign, totaled my vehicle, and sent me to the hospital. Another when a very large van slammed into the right side of my new 2025 Toyota and then fled the scene.

Good price!

It’s been good for the most part except for the cost. Insurance keeps increasing with each renewal, even with no tickets and the fact that I drive less than average annually in miles.

I’m a senior citizen and I’m not getting any help from you, but anyway I’m telling people that GEICO insurance is the best option for them.

Geico is efficient and effective. I would recommend Geico without reservation.

Other than the continual price increases, it’s been fine.

Very reliable and there when you need them. They support you when claims are made, and if not correctly fixed, they go out of their way to ensure they are fixed properly.

The repair shop was on time and their work was worth it.

The price was good for the coverage agreed to.

Great price.

I have not had any issues with my coverage or policy.

Make sure you have Liability & Collision Insurance before paying.

They even followed me back to when I was 17 years old. My policy went up 50%. I flipped out, of course, and checked out other options the same day. I called Geico right back.

Good customer service 👍.

I hate having to handle so much online. I prefer having the assistance of an agent. With Geico, you go from one person to the next step in line. It's difficult during stressful times; however, they did handle my claims very well in the long run.

Got coverage but haven't made any claims so far. The premium seems suspect.

Try them!

Easy signup.

I'm frustrated that I can't find anything cheaper. I would like something more affordable to manage my expenses, but this is where I have to stay, so I'm satisfied, I guess.

Too expensive. Never had a claim and rates are high.

I haven’t needed to file a claim in a long time, but my past experience has been excellent. No hassles.

I am happy and it was easy to set up.

Great coverage

Understand the terms and conditions.

They are getting too expensive.

I've been with them for years and I'm happy with them.

All good... never had to use the insurance. The only issue is the price of coverage is crazy out of control.

By far the lowest quote received.

I feel protected by my policy with Geico.

GEICO is a good, solid company. I’ve been with them for a long time. Recently, I’ve been thinking about switching because I could get a slightly better rate, but I'm not sure I’ll get the same quality.

I like everything about Geico, especially when comparing their rates with other companies.

Good - I would like to see lower rates for older responsible drivers with no accidents due to their fault or speeding tickets.

It's insurance, no big special deals.

Everything is fine, but they are not even giving a discount after being a loyal customer for more than 5 years with the same car.

Very user-friendly app, 5-star customer service.

I find the rates to be overpriced. I have 5 cars to insure, and between the 5 cars and three drivers, we don't drive more than 5,000 miles in total. I can't afford to be paying $3,500 a year.

I'm a 44-year-old female with a 2015 Charger RT. I've hit a few deer in the past. My insurance is over $250 a month. No tickets either.

Poor customer service, with automated responses and no option to speak to a person. They made changes to my policy without discussing it with me. I switched insurance companies to save money, but they raised my rates without discussion, bringing me back to my old higher rate.

They raised my rates too high. A woman helped me bring it down, and the next payment was high again. It's crazy.

Prices are going up fast, with over a 100% increase in 4 years.

Price and quote cost switching is deceitful and dishonest. Geico consistently quotes lower prices, and after paying the premium, then increases the cost by 20% or more and charges again without approval! This has happened several different times.

Policy cost increased by about 40% over the last 2 months. Not pleased.

Prices just keep going up.

Always raising prices month to month.

Geico is way too expensive for seniors who are on a fixed income. They need to have special insurance just for people in this low-income bracket.

In my opinion, it's overpriced in certain areas. I have no tickets, DUIs, or anything for many, many years, and I still pay a high premium. My other vehicle is a truck that I drive maybe once a month, and I'm paying a high premium for that too. I think it's a bit ridiculous. I believe someone in their 60s, almost 70, should get a lower premium for a good driving record, but that doesn't happen.

They cancel your policy if you miss a payment.

My experience was not so positive. They charged me double payments during the last 3 months of my being with them. I tried my best to understand why they were doing that but failed to receive an explanation. I didn't want to walk away from GEICO, but I just couldn't afford to stay with them. Plus, my new insurance helped me tremendously with a great rate. I'm sorry for the departure.

Customer service is okay, but the value is terrible. I’m 70 years old and have been driving since I was 16 years old. I've never had an accident, yet because a friend took my car without my permission and had an accident, and another friend was waiting in a Walmart parking lot when a gust of wind took the door and it hit the car next to me, my surcharge is very high.

The problem with Geico is the cost of insurance. I have been with them for over 60 years.

I am 92 years old and only drive 2 blocks to Walmart and 3 blocks to the doctor. I have had no claims since 2012, but I am paying $100.50 per month for nothing except because I have to have insurance. It seems I am being charged more than my car is worth. I drive less than 50 miles a day but don't get that privilege.

I think all insurance these days is outrageous. I believe it's this state, California. I have been a loyal customer to Geico and every time I turn around they are raising my rates. When I ask why, they say it's because of accidents that other customers are having. I don't see why I should have to pay more because of other people. I would love to leave them, but no one can beat them on pricing. So I'm stuck.

I've been with them for many years, and I have no tickets or accidents, yet the rate keeps increasing. Very poor service. Good and road-compliant customers should be rewarded instead of being punished with constant rate hikes.

They don’t pay out claims easily. They keep raising rates even though I have a clean driving record and barely drive.

They didn’t honor the deal I signed up with. They never recognized the other driver on my policy, so my payments went up despite trying to rectify the issue several times. I will not be renewing at the end of my policy.

They are entirely too expensive for having 2 vehicles and a motorcycle insured with them.

Their prices keep rising for no good reason, and I found out I qualify for a much lower rate with a different company.

GEICO started out fair but doubled my insurance rate in a relatively short amount of time. I never had a claim with them.

Rates increased when I moved.

The premium increases every six months, even though I have no tickets or DUIs.

I have been with them for almost 5 years. I have never had a DUI or a ticket, and I've been licensed since I was 21 years old! I'm paying $104.00 and $105.00. I only travel once a month and maybe go 30 miles!

The Safe Driving App does not accurately track driving, and I lost the discount because of it.

They are not a good carrier. My rates went up to $2000.00 a year because I moved 6 miles.

When you become a senior citizen, they don’t lower your rates; they increase them significantly.

Overpriced, lacks transparency, and has inflexible payment options.

It's very expensive car insurance for a 63-year-old with a good driving record, no accidents, no tickets, and a safe driving experience. It's just too expensive.

The cost of insurance is way too high. I moved to Florida with 2 drivers and 1 car, and I'm paying $2,000 a year. In Pennsylvania, I had 4 drivers and 2 cars for $1,100 a year.

Even though I just have liability, the cost for my vehicle is way too high. Customer service needs more education.

Any other insurance is way cheaper, and I really dislike how they randomly increase their rates without warning.

I had a bad experience with GEICO. In 17 years of being insured, I never filed a claim, never had an accident, and never received a ticket. Both my wife and I are excellent drivers. Two months ago, my credit card was cloned, so it was canceled and reissued. In the meantime, that month's payment didn't go through, and while waiting for my new card, GEICO canceled my policy. Once I received my new credit card, I contacted the company, but they told me my 17-year-old account was closed and that I needed a new policy. They issued the same policy but charged me an additional $250 to reissue it, or $500 more per year. I contacted them, and the answer was, "Sorry, it's a new policy, and that is our policy; there's nothing we can do," and the supervisor gave the same response. After 17 years without any accidents and never missing a payment, I was penalized without any consideration.

I've been insured with them for years, but my rate continues to increase despite having no tickets or at-fault accidents. I can't find anything cheaper either. I used to sell insurance and received cheaper rates when I was younger and had more chances of accidents or tickets than now.

The insurance is too expensive, and I have to jump through too many hoops for roadside assistance.

I'm unhappy that my rate went from $1,138 to $1,800 in just 6 months.

My price is way too high.

It is next to impossible to contact an agent by phone. I recently wanted to compare policies. I have an auto and a renter's policy through them but received much lower quotes from other companies. I wanted to give Geico an opportunity to meet or beat these quotes. The first number I called was a number on my policy. I was taken through a loop trying to sell me monitoring for a device they were giving away. The recording I received from the next number I called, taken from a Google search, informed me that I had a very long wait. I was given the option to wait 30+ minutes or receive a call back. I chose the latter. I did not receive a call that day or any day thereafter. My policy with them renewed automatically. I'm still trying to contact them.

I have never had to file a claim, so I can't comment on that aspect. However, I'm not happy that the cost increases with every new six-month term.

Always compare rates every 4 years. Verify discounts.

I feel they are overpriced.

Great, until you actually have to file a claim, then your premiums are increased regularly. I have been with Geico for 10 years, and after replacing my windshield once, followed by an accident that wasn't my fault, my insurance rate effectively doubled. What started out at $84/month for full coverage has become $167+. Ridiculous, especially since I have an excellent driving record. Then their partner, Travelers, dropped my renter's policy, despite me having a storage unit that needed coverage, after I became homeless due to not being able to find affordable and safe housing (I have MCS). I'm changing providers, effective tomorrow, and have saved $489+ on a 6-month policy. So much for saving 15% or more with Geico... they actually charge more than 50% more than my new provider with the exact same coverage.

My husband and I shared a policy. He got into multiple accidents, and I got into none. When I tried to switch insurance companies, the accidents he was involved in showed up under my name. Geico refused to correct it, and now I am paying higher insurance because of it.

Fast responsive call center for claims, but the claim associate took forever to get claim amounts back in full. She was always driving when you called to chat about your policy and issues. It took 1.5 years to complete and get a great body shop to repair my vehicle. The shop still left the hood ground unhooked and hurried the claim to get my money. Paint and body work are not satisfactory after a closer look. Geico is disappointing.

Stay away from Geico. They do not lower rates for good drivers, drivers using dashcams, accident-free, ticket-free. They constantly raise rates, claiming that the state raised the insurance rates, which is misleading. They seem more interested in giving their shareholders bigger dividends and are not there for the consumer.

They raise rates without notification, and when you call them, it's just, "Well, that's the way it is."

Expensive and monthly rates fluctuate.

They raised my rates by $400 a year for no reason.

They quoted me one price, but when I called them back, they gave me another, higher price.

I find my policy to be expensive, and when I need help, I have to call multiple times to get my issue resolved. Overall, I'm unsatisfied with the service.

Rates are high. They should be going down, but they are going up. I have a good record.

Geico is the worst insurance company ever. They increased my rate over 100 percent with no tickets or claims.

I called and was put on hold for 70 minutes while I had to listen to a recording of "With GEICO there is no waiting" played over and over. When I finally spoke to an agent, she told me she was raising my rate when no change was being made. She was confused. Before I had a chance to correct her, she ended our phone meeting. So I've been overpaying by a lot for months. I was in the hospital in late April and came home with a chronic fatigue infection, which has forced me to sleep instead of taking care of business.

Too much money for a person with no accidents.

Their customer service reps are friendly but not particularly helpful. My registration got suspended because they had my VIN wrong, even though when I called they assured me they had it corrected in their system. I didn't find out until I got pulled over by a cop for not having valid registration.

Beware of the constant price hikes despite having no accidents or tickets for 40 years.

They are good but offer no rate deductions.

The rates keep going up even though there have been no incidents.