Is Allstate A Good Insurance Company? Reviews From Over 9,936 Customers

I have filed no claims on my older, low mileage car, yet the premium remains the same. This might be average practice for auto insurance. I'm just shopping around.

My agent is excellent; I never have any problems with her. She gets things done fast and on point. The only problem I have is with roadside service. I have to pay out-of-pocket and then get reimbursed, which is not good for me because I usually don’t have the money in my pocket to do it. That’s why I carry insurance.

I have been with the same agent (who owns the agency) for over 30 years, and the service and recommendations are excellent.

I was searching for a new policy, and they were the best that I found that day. They have been great.

Great company.

It's great. However, the discounts should be higher for good drivers who are 65 years old.

First, check the pricing strategy.

My only complaints with ALLSTATE are that they are too expensive and back in the 70's, I had a problem when they would not cover a business claim I had after a tornado in PA.

Allstate is a great company with dedicated agents to assist clients.

The agents are fine, but the prices are too high.

I have nothing bad to report except that the insurance rates could be lower. Thank you.

Straight to the point, no problems, great agents.

In South Carolina, rates should be cheaper for those with no DWI, no tickets, and no accidents, especially for seniors. Why don't we have cheaper rates?

The price continues to increase.

The service is great, but the auto premium is high if you bundle services.

The price is good.

It's expensive. I recommend shopping around.

Great customer service provided by Catrina.

They provide excellent customer service and go the extra mile to find discounts. When I called my agent's office, I got a very nice, very knowledgeable young lady who helped me find a premium that fit my budget.

They claimed I was at fault in a fender bender. However, I was sitting still and the other car hit my front.

Great!

Great, I need proof of how long I have been with Allstate. This is very important. Please provide it as soon as possible. Thank you.

Good service, flexible prices.

It's hard to get an agent to answer questions.

They are trustworthy.

It's too expensive, which is why I am looking for another provider.

Check and recheck policy features.

Great follow-up.

Very kind person and very reliable in helping me with some issues.

They drastically raised my rate after just one minor accident.

Great service and staff.

Very good.

The service is good, but it's expensive.

Allstate was the first insurance company that provided me with car insurance after I had an accident. They have reasonable pricing. I also have my house insured with them.

The policy is too high.

Shop around before enrolling.

No one can match their prices.

Great customer support and flexible rates.

They have been great in the past, but prices keep rising.

The rates increase every month.

Your agent is very knowledgeable and eager to be of service.

It's better than Insuify or whatever you call yourselves. You quoted me a price that's $200 more than what I currently pay.

Pretty good.

Good, but home insurance and auto insurance are too high for seniors, even with discounts.

I have had a great experience with Allstate.

Everything is good, just comparing prices.

The service is good, but I feel like I'm paying too much.

I feel safe with Allstate. They offer great discounts quarterly. It's the best insurance I've ever had.

My only complaint is the price of the premium. I must look for lower prices.

The premiums are high and they're constantly being raised. The customer service can also be quite rude at times.

Allstate's response is really good.

Overall, I had an excellent experience with Allstate. The only problem I had was the exceptionally high policy costs.

It was very good.

My experience has been good overall, but I can't afford their 6-month insurance bill for my truck.

The segregation department lacks knowledge and the proper procedure for handling accident cases. They mailed important documents to the wrong postal department, not to mention unregistered. My car was damaged at my place of residence while parked in the parking lot since January 27, and until now, I can't get back the $1000.00 I paid to get it out of the repair shop. I also requested the depreciation value for my car. This negligence was done by a government postal service. Why can't I get my money back? I pay a lot for insurance. Your claim department staff is very inefficient and lacks the skills needed to serve customers. Please get me my money back before I seek further help in doing so. This is the government, it's not a regular insurance company. There should not be any issues paying out the deductible. Why hasn't your insurance lawyer sent a demand yet?

I'm paying by the mile, and it costs me $196.00 for 1 month to 6 weeks. This is with no accidents, tickets, etc. So, I would advise my friends to shop around.

No one answers the phone or calls back quickly. Poor customer service.

Very good.

The rates keep going up.

The service is good, but as a senior citizen living on Social Security, I've noticed that my monthly payments keep increasing every time my policies come up for renewal.

It's hard to reach a person. When you finally get through to customer service, they tell you that you need to speak to an independent individual that you have never even engaged with before.

It's way too expensive. They raised my rates without any notification.

Allstate should not allow a no-fault accident to be on record. It's their responsibility to ensure the fault of the accident is properly registered!

At first, they offer low prices but with high deductibles.

They are hard to contact and expensive.

I started a new policy with them and within three months, I was dropped. They claimed my information was incorrect and provided no other explanation except that they were dropping me. I subsequently switched to Geico.

An okay rate, but adjustment is needed.

The auto insurance rates are extremely high despite having no tickets or accidents. It seems like there are arbitrary increases just to boost their profits. Go figure?

It's too expensive, which is why I'm switching.

The prices just keep increasing.

They bait you in with a low price, only to raise it without any accidents.

It was okay, just got expensive.

They slowly increased my rate every month.

The rates keep increasing without any benefits for loyalty, other than mere lip service.

They were great at first, but then they transferred me from a group policy to an individual one without informing me. This is bad business practice.

The initial rates were reasonable. However, when I notified them of my spouse's passing, my auto rate jumped by $210. Many other vendors allow a 'widower' status. Alstate effectively told me they couldn't help.

Too expensive.

I have never had an accident, yet Allstate keeps raising my rates.

I just don't like the price.

They are sticking to their original inspector's guess (from when I bought the house 3 years ago) that this house still has the original roof (28 years old). Google Earth Historical Imagery clearly shows that the roof was replaced 8 years ago. This means they will only cover my roof at 25% of the replacement cost, as opposed to the 76% that they should be covering it. They insist on seeing an invoice to prove that the work was done, which I have been unable to obtain from the previous owner. Why would I renew with a company that is proving they will not fully cover me, especially on the most likely part of the policy that I will need in the future?

Prices kept going up every year without any reasonable explanation.

It's too expensive.

I would never recommend Allstate to anyone I know. When I started, I had a great experience with the office. However, the staff changed and it has been very difficult dealing with them. I can't wait to switch to a new provider.

There is no contact, and when I've tried to speak to my agent, he never returns the call nor does he try to reduce my fees.

Check all pricing.

I have three old cars and my rate increased to $9,000 per year.

They offer lower rates, especially for seniors with clean driving habits.

It was good until they raised my rate by $40 and never informed me.

Every six months, the premiums went up. There were no claims or tickets; just high prices for no apparent reason.

Very bad! There was a payment that didn't go through and, through no fault of my own, the head of the agency took away my discount. Also, one person hit me from behind and another person hit and ran. My policy went from $182 to $199 a month!

Their service is terrible, both in auto and home insurance. I would recommend using a different company!

I've noticed that they are constantly seeking approval to raise their insurance rates, and New Jersey seems to grant them this approval. Five years ago, when I bundled my auto and homeowners insurance, the total payments amounted to $1500. This year, my bundled yearly rate has soared to over $2200. In just five short years, my insurance has jumped by $700, despite having no claims, accidents, or driving tickets.

Too high.

I was with Allstate for 8 years, but they kept raising my rate! It used to be below $153, then it increased to $153, then $163, and finally $190. I can't afford that. I have no accidents on my record, except for a hit and run incident where the person caused no damage to my car, only leaving a white powder that I dusted off. I informed my agent at Allstate, Jane, about this. Despite having no tickets and no damages, I couldn't afford their insurance prices. This month, I switched to Progressive. However, they required my daughter's signature on some documents, which I found unlawful as I'm the only policyholder. They also increased my insurance to $232. It feels like everyone is trying to take my money. Neither Allstate nor anyone else would fix my windshield, which would cost $1,000 because a homeless person damaged it. I'm struggling to find suitable insurance, especially since my car is financed. On top of that, I'm homeless because no one will rent an apartment to me due to my $1,300 in bills, despite earning $4,000 a month. It's frustrating that there seems to be a bias against people based on their credit scores.

Check out other insurance companies for discounts.

Watch what they charge.

The policy is not great; it increases often.

The claims experience is less than stellar.

It's too pricey. Every year, the cost goes up. They also try to discourage you from making a home claim.

My husband and I have been with Allstate for 44 years. The policy price has been steadily increasing. Currently, we pay $296 every month.

They did not investigate my accident claim and declared me at fault. I suspect it was a strategy to increase my insurance. The other car cut in front of me in freezing rain and fishtailed.

They're okay when you first sign up. However, after one year, the rates increase by 40%.

They're terrible. I used their service for six months at a certain rate. Then, they persuaded me to use the Driveway Wise feature to get a discount. However, they used it against me and increased my rates by $600 for the next six months. I wouldn't recommend them to anyone.

Too expensive.

Despite having no claims, I've experienced continuous rate increases.

I'm not happy with the cost of my policy! One minute, my policy is between $250, and now it's $556 a month. This is unacceptable! It's just too much money for multiple cars, a 2015 Honda Accord and a 1997 Ford Ranger that is paid for. I really don't understand why this insurance is so expensive!

The payments are too high.

Okay, they push a lot of rewards and digital data watching your drive. I just want to pay a fair price for good service. No call centers, no silly rewards, just a fair price for my driving record.

They claim they can save you a lot, but their rates are higher than what I'm currently paying.

It's just impossible to talk to a human being. The new policy is mailed with no explanation. I'm still waiting on my policy for this past year. The handling of claims was non-existent. The adjuster contacted me once and then ignored me. When I could speak to her, she had to go talk to someone down the hall. It took from March to the end of September to finish the claim.

I had an unfortunate experience with Allstate. The only time I had a claim was due to a minor accident in a parking lot. However, the agent accused me of being under the influence of drugs, which was not true. I work for the government and any drug use would result in immediate dismissal. Last year, I made an electronic payment from my bank, which I can prove with my bank statement. Yet, the agent accused me of non-payment and having bounced checks in the past, which never happened. He didn't make any effort to investigate and cut off my insurance, resulting in a $493 penalty. The agent who handles my home insurance helped me sort things out. Despite transferring all my paperwork to her twice, I found out this year that the original agent was still in charge of my account. I had to switch again. They still deducted a $1300+ payment (for 6 months) from my checking account, and I'm unsure how long it will take to get that back.

The customer service is poor.

It's too expensive compared to other insurance.

The people who took over from Powell Insurance are not as efficient.

I would not recommend them to anyone.

Every time I asked a question about a leak in the ceiling during a rainstorm, the response was that it's a maintenance problem. That was the response to any question I asked. I've asked three questions. I received notice that my home insurance increased by $350 without any advanced warning.

The worst. They are dishonest and provide misinformation. They denied a covered comprehensive claim.

It's expensive, but they handle claims well.

I would never recommend Allstate to a friend. They seem to be more interested in making a huge profit than helping their customers. They are, in my opinion, the absolute worst.

They removed my discount for direct withdrawal due to an unpaid payment, which wasn't my fault. Then, they increased my payments because of two accidents that weren't my fault. They refuse to return my phone calls or text messages.