Is Travelers A Good Insurance Company? Reviews From Over 1,309 Customers

Because of how Mr. Louise Troy was able to resolve the problems we had with our policy and billing

Great customer service

My rates almost doubled.

They are good, but their rate is too high.

Excellent coverage in all areas including road hazard and rentals. Very competitive pricing, excellent service from a quality agent.

Polite and prompt

I have had no problems with Travelers since I have been with them. I haven’t had any claims on any of my policies. They have been very helpful and professional when dealing with them.

They paid my only claim. You can pay monthly and it's less expensive.

They did a good job setting up my insurance.

I have been very happy with Travelers' service.

So far, no issues.

The only issue I have is with the rate.

The only issue is the price.

Great agent and services

Lowest price and excellent service.

They are a great insurance company. However, they dropped my house insurance after I made claims. I am looking to bundle house and auto for the best deals. I had never made a claim before, but life happens. The first claim was for the water heater, followed by a leak in the foundation. When another leak was found, instead of it being considered as one claim, it was assigned a separate claim status.

They were always there for me. Just a little too expensive.

Prices and customer relations

Good coverage at a great price.

The cost of the policy coverage.

The service is great, but my rate doubled this year despite having no accidents or tickets for over 3 years.

They were courteous and everything went smoothly. I just can't afford them anymore.

This rating is for the cost of insurance only because I have never had a claim. Therefore, I cannot rate their claims service.

Other than the cost of my insurance policy with Travelers, I have no complaints. They are much more expensive for the same exact coverage than other companies I have researched.

They have always been prompt in paying claims. I have been with Travelers for over 40 years, but financial problems have prompted me to look for cheaper insurance. However, I have found no company that I have ever heard of that is any cheaper, and most are more expensive. Thank you for your help.

I've had no interaction upon which to rate your services other than those associated with your ability to collect premiums. I believe these premiums are unrealistically high for the risk they are covering. We have no accidents, no speeding tickets, nothing to blemish our record for the past forty or so years. The rating of four stars may be unjustified.

The price increased by $220 a year.

Great service when needed. Polite, professional people.

I would have given them a 5, but they are significantly raising the rate for the second year, even though there were no accidents or tickets in the first year. This is causing us to shop around.

The service has been good while I have been with them.

Good rate.

They have been fine to work with, but they just raised my rate by 100%.

My agent has been great in answering all my questions over the years. I'm just trying to lower my costs now that I have retired.

Great service and quality of premiums. We have never had an issue with a claim.

I am not switching because Travelers Insurance offers the best rate. Thank you!

The call centers are very responsive.

I've never had any problems - the rates are comparable.

I'm tired of the rising cost of insurance, and they won't cover me if I choose to be a Lyft driver.

I've never had any issues. However, it's expensive. I need a better price.

They answered every question immediately.

I've been with them for a few years and have been happy, but recently experienced a significant price increase without any explanation. However, it's now sorted out.

They handle business efficiently, but their prices are quite high.

When I had a minor fender bender, they jumped right in and guided me through an auto repair process that was, at the least, daunting. They even looked at the photos I submitted of the accident and determined that I was telling the truth regarding the collision. They confirmed that the man who backed into my car was indeed at fault, even though he claimed otherwise. I was parked behind him.

I want to get a better rate. My deductible is pretty high. I have no tickets and I'm the only driver. I also have my renters and jewelry policies with you.

They treated me properly and answered my questions correctly.

No communications, no problems. I may remain with them depending on how much the premium increases.

I have received excellent service and I am not planning to switch insurance. I have not yet received a bill from the company, which is due on 3/14/18.

I have received excellent service and I am not planning to switch insurance. I have not yet received a bill from the company, which is due on 3/14/18.

Excellent claims processing

Quick and polite.

We have had no problems with Travelers. We were comparing prices and Travelers gave us the best price.

The price is right and my wife was treated fairly after her mishap.

Excellent service, but they raised this year's cost by more than 20 percent, and both of us have unblemished records!

No problems, good service.

Great rates, but not happy with the agent at Travelers.

This is a great company, but I find the car insurance I use for 30 days a year to be very expensive.

They have always acted promptly on any request.

The price is increasing too much.

Excellent service.

Too expensive.

Premiums skyrocketed quickly.

Their customer service is non-existent. They threaten cancellation or demand full payment if you're even a few days late on an overpriced product.

After a year of service and no claims, Travelers had the audacity to increase my insurance premiums.

They are terrible at handling claims.

They increase their rates without any reason.

They increased their rate and I wasn't informed.

High rates and no help with getting a salvage title. They did not review my policy to see if I could get a lower rate.

I wanted lower payments, but I was paying too much.

I've only had one claim since 2005, which was when I hit a large dog. Despite this, my premiums are quite expensive.

They charge a lot. I had to call them to get discounts and old tickets removed from my record.

Because I want to find cheaper insurance.

My car is six years old and the insurance premium is still going up?

I was surprised and disappointed to find out that there is a cancellation policy that charges existing clients. I cancelled on 4/11. My policy premium is paid on the 11th of each month, and I was charged almost $40 to cancel. I can't believe you're asking for my opinion!

Lack of customer service during an accident.

I'm comparing if I got a good deal with your call to me.

You couldn't provide me with renter's insurance for my new apartment, which I needed before moving in. Therefore, I've decided to cancel all my policies with Travelers Insurance as of March 28, 2019. Thanks, Renae King.

It's really expensive, and using their roadside assistance caused my rates to go up.

The rate tripled in about a year.

The rate is too high.

I'm not happy with the current rate and they are slow to respond to my claims.

They had no idea what they were doing. They could never answer any of my questions. They couldn't tell me exactly what my monthly bill was, let alone the exact date it was due.

The price keeps increasing because they have received more claims from the state I live in. It doesn't seem fair to those of us who have had no claims at all.

The rates are high, but other than the cost, there are no issues.

The pricing is extremely high.

The claims department didn't call back for 3 days. They were rude, argumentative, and unknowledgeable. What a disappointment.

I have not received much help from them.

They are charging too much.

The prices are high.

They are dependable and their office is in my area. However, I feel they should be more forthcoming with suggestions on how to save more on my policy. For instance, I took the AAA retest on driving and scored high. I informed the agent and received a negligible discount. Also, I only use my car locally, which should reduce my premium more substantially. I have been with this agency for many years, so I expect more personal help with my premiums. Being on Social Security and with no accidents, I would like to see more discounts in my premiums. I pay over $1000 per year!

Poor customer service.

They messed up my account.

I had three claims in one year, which I realize is a lot. However, two of the claims were listed as my fault, which I dispute. Subsequently, I was notified that my policy was cancelled.

It's a good company, but they increased the fee for no apparent reason after two years. I am now looking for another carrier.

Too expensive.

The rate increased from $93 to $125 a month.

I was not able to get a discount on my truck insurance.

I was not able to get the rate for my auto policy when my insurance expired on 3/01/18.

There was an unjustified increase in premiums.

Price and customer service

They increased my premium!

Experience with handling accidents

Poor customer service.

The customer service is not good.

I had one claim on my home policy and the adjuster said I had no damage and I didn't need to do anything else. Months later, I received a letter stating that my home policy would not be renewed. Travelers did not spend a single penny on my home or vehicles. I suppose they don't want my business.

After my home in Minneapolis, MN suffered high wind damage to the roof, which is an act of God, Travelers raised my premium by over $600 or 33%. I wonder why I have insurance if I just have to pay my claim right back to Travelers.

I wasn't satisfied because the rate I was quoted was not what I received. My automatic enrollment was never set up, and even though I sent a check, the process just didn't go smoothly.