Is Travelers A Good Insurance Company? Reviews From Over 1,313 Customers

Our car insurance increased due to an accident that we were not responsible for. We were rear-ended while stopped at a red traffic light.

They provide good claims service.

They should change their policy about having to contact your agent for any services.

I checked five different insurance companies and they all charged much more. Thank you.

Great claims service. As soon as I had a minor car accident, I called my Travellers agency and told them what happened. They took care of everything for me.

The longer you remain a loyal customer, the higher your rates go. There's no incentive to retain good customers. Their philosophy is no different than that of cable TV or Verizon. It's a disappointing way of doing business and a surefire way of losing customers.

Good... I've never made a claim.

I highly recommend Travelers.

The cost is skyrocketing and I've never filed a claim in all my years with them. They provide a multitude of reasons, which are prevalent in today's economy, but where's the break for those who don't file claims and have an excellent record? Based on company reviews, they have an extremely healthy profit margin. So, what's the deal?

Good service for the last 20 years.

Their rates have increased too much!

The price is good.

They raised the renewal rates substantially.

I called to ask about bundling options for our three coverages: two cars and one house. Unfortunately, I got hung up on, which was rather disappointing.

They offer great rates.

I've never had any problems or accidents.

Very good.

They are a company, but too expensive.

I dealt with the agent who provided good service, but the insurance was $3000 more per year for the same coverage I got from Progressive Insurance Company.

Very expensive.

I'm not happy. After 20 years, they're cancelling my policy.

It's a good company. All auto insurance is expensive.

I'm happy with the costs and value.

Pretty good.

I have had no problems with them. They are great.

Easy to work with.

I've never had a claim.

Good.

It's expensive.

Overall, they're good. I just don't like my premiums going up by 100 dollars when I have a clean record.

We have been customers with Travelers for several years. I believe we had maybe 2 or 3 claims in all the time we were customers. They paid our claims promptly with no problems. The reason we are looking at other companies is that the rates have gotten so high we cannot afford them anymore. I think in the last 2 years our rates have doubled. We just can't keep Travelers.

They are very helpful and no one has been able to match what I pay. I'm an excellent driver with a perfect driving record and only drive less than 5000 miles a year. I love the discounts they offer me. I've had no bad experiences with them.

Dealing with the computer-generated documents is trouble for me.

After participating in their driving monitoring app for 3 months and scoring 'excellent', I was only offered a 15% discount on policy renewal, even though they promised up to 30%. My rate, with no accidents and a car that is now 1 year older, went up over $300 for the year. I am shopping for a new company.

I really only had to make one claim during my time. It went pretty well.

After checking the market, Travelers still has the best rates.

I am not changing!

The only issue was that the rate increased too much when new drivers were added.

Travelers has been my insurance company for over 10 years and I am very satisfied.

If you have an old house with prior issues, do not contact them for another issue.

We had a very minor collision while waiting at a traffic light. The vehicle in front of us claimed we crept forward. Since there was very little damage (none to our car), we submitted the claim. To our surprise, we found that the other driver reported $3000 worth of damage to the rear of his car, with the only visible damage being a cracked piece of chrome trim at the base of the hatch. We called Travelers immediately, warning them that it was a scam. They seemed indifferent and said they would pay the claim. This could be one of the reasons why insurance rates are so expensive.

Fast.

The premium is too much for what I need.

They have great customer service, but they are expensive in Florida.

This is a good insurance company, but like others, it's expensive for coverage. There's no premium drop or adjustment even with older cars. The price seems to be about the same whether you opt for full coverage or just liability coverage.

After getting quotes from other companies, there wasn't a significant difference compared to Travelers.

The representatives have always been helpful and kind.

Superior customer service

They have the lowest rates I could find.

They are one of the few companies writing policies for a full year. All these 'discount companies' mislead you by quoting 6-month policies.

They paid claims without complications.

I've never had any problems with them and have had them for years. Just recently, when I purchased my Caravan, my rates went up quite a lot. I am paying $247 a month for a 6-year-old car, and I am 66 years old with a perfect driving record.

The price is a bit lower than others.

Discounts

I had a good relationship with them until they stopped insuring Floridians.

I need a better rate.

They helped me when I needed them.

I didn't have a problem with them, but also didn't have to use them. So, I can't properly determine if they were good or bad.

We've had them for over 15 years - bundled, but we need a policy for our car in Florida.

They increased my policy rate.

The premiums are ridiculous.

This is a bad agency. They won't return calls.

Travelers is OK, but I'm certain if we shopped around, we could get a policy at a more reasonable rate. Our rates have increased significantly immediately after an accident that was someone else's fault caused our car to be totaled.

It's very expensive. The price increases every year.

Some of the claims adjusters are very irresponsible.

I tried to separate my ex-husband's policy from mine, but we ended up having to cancel his. Then, they charged my bank account for his policy. If you don't have an agent, don't sign up using the 800 number. There's no agent to help you.

They quoted one price, then raised it. Now they're claiming a metal building has rotten walls and a rusted tin roof. But every tin roof rusts, and it doesn't leak. I just put a new freezer in that shed four months ago. I'm not doing anything to that shed and I wouldn't recommend Travelers to anyone.

They have increased the price for two autos to over $295 per month, with one vehicle only getting liability coverage.

Way too expensive.

I initially liked Travelers, but after being with them for almost six years, I've noticed a significant increase in my premium. This happened when we added my 17-year-old son to the policy. The amount I'm now paying has jumped by more than 75%. I understand that adding a young driver can increase the cost, but this seems like a ridiculous amount of money to spend on insurance.

Way too expensive!

They have poor customer service and communication.

Be vigilant with your bill as it may change.

It is very hard to reach an insurance agent when needed.

My wife and I are currently going through a divorce. I spoke to a representative at Travelers after discovering that she had made two claims under my insurance without my knowledge. As a result, my rate skyrocketed from over $1,700 to $4,777. I expressed my concern that this could be considered fraud, but I was informed that there was nothing they could do. I am extremely disappointed and will not be using Travelers again.

We have been customers of Travelers for many years, at least 10 or more. We have had several claims concerning our car and home. They have always paid and have been prompt. Their customer service is good, friendly, and always helpful. I don't really want to switch, but their rates have steadily climbed over the last 2 years. We survive on a fixed income, which is not much to live on. When more money is going out, that means we have to scrimp paying for something else. I just don't think we can keep Travelers insurance with their rate increases. I have been searching online at many other companies comparing rates and I'm quite surprised. For the amount of coverage we are currently getting, the same coverage can be provided at a much cheaper price. I may be sorry later down the road, but for now, I don't have any other choice.

It was a horrible experience. We were loyal customers for years and never filed any claims. However, this year, both my husband and I were involved in accidents. It was the first year we actually needed to utilize our insurance benefits, and we were dropped.

They change things after you've been with them for a year. There's no transparency on why your rate gets raised.

Too expensive.

It's very, very, very expensive. Almost double most other companies.

They increased my insurance after 6 months, even though I had no tickets or accidents.

Travelers was awful. They offer discounts, but only if you go paperless and there are little caveats that my agent never informed me about. Also, they increased my rates significantly without notice.

It's expensive! I'm looking elsewhere!

The premium rate increases are unfair.

Too expensive and no customer service.

It started as a good value. However, after one claim from an animal hitting our car, they raised our rates by almost a thousand dollars, with no other claims.

I am trying to get a better rate. I have had zero claims in many years, in fact, I've never had a claim for the entire duration. Could this be age discrimination? I am 80 and never travel more than 2 miles away from home, yet my rate still goes up!

They really don't try to help with discounts.

When I first signed up with them, it was great and affordable. Being disabled and on social security, I still drive. However, as time went on, the prices kept increasing. I discovered I had a $500 deductible only when a rock hit my windshield. I never received any notice of the increasing prices. Now, it's $178 a month even though I have no tickets or any other issues.

Save your money, find another carrier.

It's not worth the money. My rate went up by almost $550 in less than a year.

After missing one payment, my monthly installments increased by over $100 and have not returned to the original rate. It might be worth looking for a cheaper option.

The rate increases every 6 months.

The premiums increase rapidly. They doubled in 5 years.

The service was fine, I was strictly shopping for rates.

I signed up to have my bill mailed to me, but I almost never received it. This caused me to be late on payments regularly.

My insurance increased from $459 to $788, and then to $888 this year for a 6-month period. What bothered me most was the lack of communication from Travelers. I understand that all insurance companies are for profit, but they should be respectful to their customers. I'm starting to think that all insurance is a scam.

The experience with the claims handler was horrible, and the renewal pricing was increased by 200% due to 'inflation'. However, no solution was offered to remediate the costs.

They kept raising my rate.

This is a competitive company. My experience has been good. I purchased a new vehicle this past month. However, I think that my rate being raised from $189.00 for home and auto to around $370 is ridiculous, new vehicle or not.

I would advise anyone seeking a recommendation not to do business with Travelers Insurance. I consider them to be a disreputable company. I had both my home and car insured with them and had no claims on either policy. However, they chose not to renew my homeowner's insurance. What's worse, they informed the mortgage company weeks before they informed me! They cited the reason as branches overhanging my roof. There were a couple of small branches from a neighbor's pine tree resting on the gutter. They did not give me any opportunity to correct this issue. I believe this was a malicious act.

Too expensive.

They require you to install the telematics app on your phone to monitor your driving for 90 days, after which I was supposed to receive up to a 20% discount. I scored very high and was told the discount would be applied when I renew next year. This was absolutely untrue.

Travelers used an outsourcing agency that removed all the molding off my driver's side door by using an incorrect tool. Both the agency and Travelers are refusing to honor the claim, blaming each other. It's no wonder people are leaving in droves! I can't wait to find a new carrier.

It's difficult to get insurance cards through the mail. The price went up exorbitantly without any claims.

I am currently searching for a different insurance company. The customer service is terrible.

They provide six months of auto insurance at a good price using the safe driving app, then significantly increase the price thereafter, even if you are an excellent driver.

It raised our price by $2000 with no explanation. A call to the company couldn't clarify why either.

I've been with Travelers for many years. However, the rates have increased too much for me to stay with them, despite having no claims or tickets.

I have no tickets, no accidents yet my premiums keep going up every year.

We moved to NC and my insurance was $550 every 6 months. Now, my insurance will be $1100 every 6 months.

The price increase is too much!

The overall performance and policy prices are significantly different from other companies.

Severe unnecessary price increase

After 6 months, the price increased by 35%.

They are overcharging.

I have a great driving record and haven't made any claims in forever, yet they still raised my rates.

Improper handling of a claim and very unprofessional.

I had an accident, and they never followed up with me. I had to do the legwork on my own. When I moved to a different state, they refused to insure me.

They significantly increased my monthly payment.