Is The Hartford A Good Insurance Company? Reviews From Over 1,797 Customers

Prices are rising way too high

I love everything except the price. They also insure my house.

Complete coverage and rental car

Easy to use and no problems

I have done business before, but this time it was much higher. Thank you.

Covers all my needs at competitive rates.

The Hartford has always been fair in their coverage and responses.

My insurances for both car and home didn't go up, and I'm thankful for that. Thanks.

I can pay for the whole year, not just 6 months.

They can always be reached. They are always very helpful.

Good rates. Wonderful customer service.

They have a good track record. My insurance agency is really the reason. I've never needed them, but they are just super people.

The insurance is good but very expensive.

Fast response

I have not had any problems with them so far. They have been friendly and upfront without any BS added on.

I was able to speak with a representative when I was having difficulties. They were very helpful. I did not have to do everything online. I am paying more for this service than I have paid with other companies, but I feel it is worth it for this reason.

Good service. Excellent price.

Great customer service in handling claims

I have been with them for a long time and they were always helpful.

I haven't been looking to switch to a new insurance company, just comparing prices. I've checked out other companies. Thank you, Richard.

Cheapest rate

I have been insured with them for a long time, but the rates I am quoted are much higher.

Very expensive

The personal service I receive from my representative is exceptional.

No beating around the bush with all kinds of add-ons; the price is the price.

Prompt and fair treatment of my damage claim

It took a while to get the policy.

I found no problems. I discovered better rates with the same coverage.

Their first question is always, 'Are you okay?' and they have always treated me right.

The cost seems reasonable, but I have not made any claims.

The cost of the home policy increased significantly.

Great prices

No claims, but staff always available.

The agent was able to efficiently change my policy to another one as I requested.

I've been with them for what feels like forever. I seldom need them, but when I do, I receive excellent customer service.

They have great coverage, prices, and customer service.

Great customer service, easy to stop or start coverage on vehicles, boats, 5th wheels, etc.

Excellent service and price.

They always treated me right, but they raised their rates, so I had to switch to just liability insurance.

Comprehensive coverage with savings

The cost is reasonable compared to Amica.

I have had no problems with Hartford, just looking for savings.

It's a good company, but like other companies, they raise their rates on existing customers until they no longer offer competitive pricing.

Best service, price, and people.

I'm happy with their products and service. I'm just comparing prices.

Very good customer service

Good service. Knowledgeable and friendly staff.

No problems with them so far.

The service is excellent, but they cater to senior citizens and I feel they should offer better rates for customers on a fixed income.

They have a local representative and don't bother me with useless mail or email!

Great price after comparing quotes from other sources. I just want the best coverage for my money. 😊

I was told by The Hartford that I can't opt out of my Michigan PIP until my policy comes up for renewal in February. However, several agents have told me that this is false.

Dependable, best rates, and easy to work with.

Easy to work with and the best rates I've found so far.

Decent price, good service

Solid company with good service.

Their rates are the best available.

Good service, as well as cost of premiums.

I was looking to lower my costs, but it didn't go well.

They do a good job. However, I'm retired and on a fixed income, and their price just keeps getting higher and higher!

The premiums are ridiculously high.

No one tried to offer me a better rate or explain what was going on with the AARP insurance company. I received poor customer service when I called in.

Insurance rates can increase by 41% after a single fender-bender claim. The insurance provider does not consider the severity of the accident before deciding on your rate. Minor accidents (no injuries) seem to affect insurance rates in the same way that serious car accidents do.

Because they increased the price by $160

They tripled my rate over a minor accident in a parking lot, even though I wasn't cited.

I bumped into a garage door and filed a claim for $2500. As a result, they more than doubled my premium. My insurance went from $519 to $1080 every six months. Despite having a great driving record, this is a disappointing experience.

I just want to see or get a better quote than Hartford.

The cost of car insurance here is a rip-off. I found an identical policy with a reputable company for less than half the cost.

I called to find out if I could reduce my policy, but they wouldn't do anything without the last four digits of my credit card. They ended up charging my card, which upset me, so I hung up.

I had a poor experience with the company's representatives.

Too expensive.

They're very expensive. Their website is not user-friendly. I currently don't have access to a printer. I requested my insurance cards to be mailed to me in September when my policy was renewed, but as of December 26, I'm still waiting for them.

The price is high.

I believe that if you work from home, you need to be away from playing children. It was very hard to hear the representative because the children were playing right where she was working. I'm not happy with this.

They couldn't determine whether I was insured or not, even after accepting my payment, issuing me a policy number, and providing me with insurance cards for my car. I would have rated them a 1, but my experience with a claims adjuster who was extremely helpful saved them from that. However, he was unable to resolve the issue. He did admit that he had several claims on his desk with the same problem.

They increased my payment because I moved. I haven't had a claim ever. Money is tight, so I'm looking for cheaper insurance.

Their website is becoming increasingly difficult to navigate. Over two months ago, I requested a new insurance card to be mailed to me, as I don't have access to a printer. However, I still haven't received it. I had to take a screenshot and save it on my phone, hoping I don't get pulled over.

Too expensive.

Their customer service is poor and they took an excessive amount of time to settle my claim. Additionally, they had my wrecked vehicle taken to a junkyard that was so far from my home, I couldn't retrieve the rest of my belongings from it.

They increased my insurance by $300, which I had already paid, when I sold one of my cars.

Your rates are excessively high and the service is poor.

They raised my premium by 23%.

I really think you are overcharging me. I have no accidents or DUIs and don't travel over 200 miles a month. Somehow, I thought I would get a discount. Thank you.

I was quoted one price, but it increased several times.

The rates keep increasing for no valid reason.

The prices keep rising year after year. AARP is supposed to help us older people save on products, but that's not the case with The Hartford. After 5 years, I'm still not seeing any savings.

I was in an accident and received a ticket at the time. The Hartford immediately added points, a fine, and the ticket to my record that day. I hired a lawyer out of my own pocket and challenged in court that the county had not maintained the traffic light at the intersection. Two lights were burned out. The EMS personnel on scene mentioned that there were several wrecks there that week. I won my case, and the verdict was no points, fine, or ticket. I informed The Hartford, but they refused to remove it from my record.

My rate keeps climbing, even though there is only one driver and one car.

I do not have the policy I requested. It's very expensive for minimal coverage.

I drive a 2005 model and I feel that I shouldn't be carrying full coverage. Times are getting harder to stretch a fixed income, so I need advice on what I actually need, instead of how much the company feels they can charge me.

The Hartford wants to charge me almost double what other companies are willing to charge me. I have had a fender bender while insured with them and I suppose at my age and retirement status, that qualifies me as being a high-risk candidate. Prior to my accident, I was considered a safe driver. I have spent my adulthood in driving jobs, so that does qualify me or put me in a different status or category. I am an extremely careful driver and I have racked up thousands of miles on the road because of my driving history. I am sorry that I will be seeking other insurance coverage because of my increased rates with The Hartford and new sky-high rates for coverage that I want. The Hartford is losing a very careful driver because of its narrow-minded practice against senior citizens.

I'm paying too high for insurance even though I have a perfect driving record and excellent credit.

I felt intimidated by them for an entire year. They explained that my only option to leave would be to have new coverage at the time of the call, or they would report an SR22 to the DMV the same day. I paid yearly, not monthly. They were strong-arming the mentally disabled who are not able to switch monthly. I would not recommend them. My policy expired on the 13th, I received new coverage on the 10th, and they said they owe me no money and were not interested in any new policy information.

It's expensive. They constantly increase the rate, so I have to call and straighten it out.

Twice I called with a question. Twice I got an unhelpful assistant. Must be my bad luck.

I would have given them a 0 if it had been an option! After almost 20 years, all they've done is raise my rates again and again. They started five years ago by doubling my rate after an accident that wasn't my fault. Now, they're just raising my rates because they can. I live on Social Security and I can't afford them! They're supposed to be helping retirees, not persecuting them. I don't feel valued as a customer or as a person. When I called to ask for help, the representative was argumentative, rude, and raised my rates AGAIN while we were on the phone!

The service and price are average when compared with other insurance companies.

They don't return calls.

My policy increased by $300.00!

Very poor record keeping.

After having them for auto insurance, I wanted to bundle my homeowner and auto insurance. I filled out my information and submitted it. Hartford refused to insure my home. No reason was given, just that they were unable to insure my home. I called many other insurance companies and not one refused to insure. Consequently, I will be cancelling my insurance and going with a company that appreciates my business.

They increased my rate by 25% even though I've never had a claim. They blamed the state for the increase, but when I called the commissioner and asked other insurance companies, they said that wasn't true.

The rates are too high.

The price for the coverage

I didn't have the coverage I was led to believe when I first signed up three years ago.

Policy rates keep increasing.

The insurance is high despite my excellent driving record and the low miles I drive per week.

They forgot to send us a bill and a cancellation notice. We didn't find out we were uninsured until months later.

Overrated... high cost.

The prices are excessive. I'm planning to switch.

I was not informed that my coverage was being dropped while I was in the hospital for Covid.

The way my fender bender was handled and the cost of my premium

Considering it's targeted at senior citizens, it's extremely expensive. I wouldn't recommend it to any senior citizen as it seems like a rip-off.

I travel 3000 miles a year with 2 short trips. Does that make it high cost to have a car?

They raised my car insurance by five hundred.

Five hundred raise on car insurance

The adjuster seemed more interested in selling my house as a real estate agent than in reviewing the damage. The supervising claims person, a female from some midwestern state, was not good in my opinion. As a policyholder for both auto and home, I am now researching other agencies to place my home and auto insurance. My family, neighbors, and others are doing the same.

I've been with them for over 30 years. I've had no claims and no problems, but the price keeps going up for both home and auto insurance. The last straw was when my car was parked in a public parking area with the engine off while I was grocery shopping. My car was hit twice. Once, a vehicle drove the wrong way and struck the passenger side rear of my car. The second time, the same vehicle backed into my rear door and bumper. A shopper told me this but refused to provide their name or get involved. A Publix employee who was picking up abandoned grocery carts also witnessed the incident. It all happened so fast that no license plate information was obtained.

I've been with them for home and auto insurance for some 30 years. I never made a claim until my vehicle was damaged while I was grocery shopping. My car was parked in an appropriate space and was struck on the rear passenger side and rear door. The adjuster seemed more interested in selling my house as he claimed to be a licensed real estate representative. I finally received information from his superior, a woman in another state. She sent me a letter indicating that the damage estimate I submitted was too high, even though it was received from their auto repair company. The estimate went from $1000-1200 to $500. Then they sent me a check for an estimated $250. After 30+ years with no claims, they didn't believe me. I'm about to cancel both my home and auto insurance from Hartford.

High price.