Is The Hartford A Good Insurance Company? Reviews From Over 1,970 Customers

Tru Lane is confusing.

The first year was great. However, my premiums were substantially raised in the second year. I'm concerned that the next renewal might bring an even bigger surprise.

Honest, affordable, and quick.

The only problem I have with Hartford is the price. It has risen way too high for our budget and the age of our vehicles.

After they almost doubled my homeowner's insurance, I found out my deductible is $2000.00. Moreover, my malfunctioning sump pump, which caused water in the basement, was not covered! That whole fiasco cost me $4000.00 out of my pocket.

I don't have anything bad to say except that the price went up significantly for no apparent reason. I have no tickets or accidents, yet it just went up by 300.

Great company. A little on the expensive side, but they are very good at what they do!

They raise premiums on excellent drivers, attributing it to less credible factors.

I found that The Hartford's rates are somewhat cheaper than Progressive and others.

I would let my friends know that I have had an excellent experience with The Hartford. I feel they provide excellent coverage for an excellent price. I also have had experience working with their claims department and feel they were knowledgeable, professional, and provided me with an excellent result.

They were very fast, accurate, and compelling!

Contacting a claims agent was very difficult.

I wish they had more flexibility with payments.

My experience with The Hartford has been great over the years! Claims have been processed in a timely manner. My current concern is that I have a 2020 Dodge Journey and the cost has increased by more than $175.00. I'm retired and drove a 2009 Dodge Journey for 12 years, accumulating only 80,000 miles. So, the current rate seems unreasonable to me!

It's been good.

The coverage on the vehicle is good. The price was lower when two vehicles were involved. They always have time to answer questions.

Don't forget to ask for discounts.

Good company with alright pricing.

Good, use them.

The service is OK, but the price is high.

I have had a long-term experience with The Hartford, but I have only filed one auto insurance claim.

Lower insurance cost.

Good, except for the renewal rate increase.

It's way too expensive. I saved over $600 by shopping for identical coverage elsewhere.

I really like the coverage on my home.

Good coverage, fair pricing, and excellent customer service.

Tesla vehicles are not covered.

Absolutely perfect. I'm looking to bundle, not change!

It's been okay, but the rates keep increasing even though we drive less. We probably drive less than 10,000 miles a year.

Everything was fine until there was a $600.00 increase.

We like being insured by The Hartford, but we may have to switch to another insurer for monetary reasons.

They have good ratings.

They've been able to help me when needed.

I enjoyed being with Hartford, but they increased their prices significantly. I can't afford that. Due to inflation, I can't manage to pay their bills. So, I had no choice but to leave. I thought that with Hartford, you get the AARP and your rates go down. However, that's not what happened.

Make lower rates available for fixed income seniors.

Great, but I needed a cheaper policy.

A large increase in my monthly premium forced me to search for other options.

Great service, rates, and customer service!

The price is very high, especially for my income. I would not recommend it to friends for that reason.

I appreciate the full-year coverage. However, I find that the cost is becoming unaffordable. I would like to see if you could reduce the cost for seniors living in Arizona, as we have been informed that such a policy exists.

It's just money. I have no problem staying with them.

They offer lower rates.

I don't have an issue with Hartford. I was just checking rates.

I love The Hartford! I especially appreciate the glass coverage they offer.

They have been a great insurance company for 24 years, but they have raised their rates so high that I can no longer afford them. Their rates are almost double what others are charging.

They were cheaper than anybody else and I got full coverage.

They were always very responsive when I called.

No one else can beat their price for the coverage I get.

Good price. Good service.

The personal customer service.

The price for insurance is high, but the customer service is excellent.

I'm not sure why, but my insurance coverage went up by $30.

They want me as a client when others do not, even at 80 years old.

I'm not happy with the 65% increase in premiums.

I also had them in the past and they were quick to handle a claim approximately 15 years ago.

It really is a good insurance company, but I need more discounts because I'm on a fixed income.

Coverage, price, and customer service

Very good and easy to conduct business with.

They started out really good. I need to call and address the increase.

Best price and service.

The rates are too high.

While backing out of a parking spot, a car sped by me and didn't see me. Naturally, I hit the side of her car and sustained no damage to my car. I called the police for a report, but because the plaza was private property, they wouldn't come. My insurance went up by $900 for five years. I have had a safe driver discount for years, and this really hurt.

I wouldn't recommend it. I drive one car, am retired, widowed, and own my car and home. My rate increased by $500 a year, even though I drive less than 3,000 miles a year. I am definitely shopping for new coverage.

The policies for auto and home are too expensive, even with AARP. They seem to discriminate against people aged 65 and above.

I've been with them for five years, with no accidents, yet my policy premium increases every year.

Their prices are too high!

No discounts are given for years of driving without claims.

I've never had a claim, so I can't comment on how they handle them. However, I've noticed that their premiums are somewhat high compared to other companies.

It was okay for two years, but a 50% increase in the third year for no apparent reason drove me away. Also, they made up their own driving statistics on me. They were fantasy numbers.

Although I paid the quoted six-month premium, they continually bill me for additional monetary amounts every month without any explanation. It seems they assume the elderly will just pay whatever additional charges they bill. They are totally insensitive to the elderly and show no concern for the lack of income to support their tactics.

The response is slow.

I got Hartford through AARP, as it was touted as a good deal for retirees. However, this doesn't seem to hold true for those on a retirement or fixed income. I drive about 6 miles per week and recently experienced a $90.00 increase in cost. The same is true for my home insurance. I've never had a claim on either policy. In fact, I paid $8500.00 out of pocket to remove a tree threatening my house during the last storm. I'm currently seeking a better-suited insurance option for my needs.

I have been with The Hartford for over 30 years. In the past few years, when I had to communicate with an agent, it was the worst experience. She never returned calls, she forgot or didn't make notes on the issue at hand, so she was always in a state of confusion. She kept trying to send me a check that I told her several times was already paid to the auto shop. I wanted to switch at that time but was too busy. Now, my monthly payments have more than doubled. I'm done with their very poor service and increased rates. I wouldn't recommend them.

They were decisive, but their explanations were poor.

The insurance is too high for me as a senior on a fixed income and being an AARP member.

Look for a company that will support you and offer competitive or better rates for retirees who have had a policy without claims. Their rates should go down, not increase by 26% or more just because they have insured homes or cars that should have been priced higher. Now, they want everyone to pay for the few. This is socialism at its finest!

It's too expensive. They do not take age, driving record, and discounts into account. They also require an AARP membership.

They tried to raise my premium by 75%. That's not happening!

The policy is making my mortgage payments very expensive.

The rates were great for the first two years, but then they almost doubled despite no accidents or tickets.

My rate increased by four hundred dollars despite having no DUIs or speeding tickets. It might be worth shopping around more.

Shop around before you commit. There are cheaper rates available.

I had no interaction whatsoever. I started with a good rate, but a year and a half later, the rate doubled for no reason (0 claims). I'm pretty sure all insurance companies play the same game.

Hartford raised my rate without any explanation or accidents. That's why I'm leaving Hartford.

While the premium is less than others, it is too expensive for two senior citizens with one car. It's about 50% more.

Everything is 'online'. I couldn't communicate with a person for service. I cancelled this policy.

The rates keep climbing, gradually!

I took an online driving course to receive only a small discount. I've used them for over 10 years. Their rates are higher than other providers, and it seems like it's about time to consider switching.

Way too expensive.

The Hartford has always treated me fairly, providing good service at a good price. However, in the last two years, they've raised my rates by 100%, despite the fact that I've never made a claim, had an accident, received a DWI, or even a ticket. I have a perfect record, so I don't understand why my rates have increased so drastically. I understand that they need to account for high-risk drivers, but it seems unfair to penalize those of us with a perfect record. A 100% increase in 2 years seems almost illegal.

It's too expensive. They don't apply discounts for seniors or people who drive less than 5000 miles per year. They have an app that records your driving, but it's very invasive. It requires an AARP membership, which I don't use.

They arbitrarily raised rates by 30%.

When your program to monitor my driving was incompatible with my phone, the discount was withdrawn, and I was billed an extra 86 dollars. I was not told about this in advance. I feel this was unfair.

They informed me about a new option on the auto policy. I agreed to this new option without knowing that it would negate my $850 credit, which I had earned for having no incidents. When the representative finally informed me about this, I requested to revert the changes. However, she said it was impossible once the changes were entered into the system. This upset me greatly. I believe they should have informed me about this consequence beforehand.

Everything was good until I had to make a claim.

First of all, unlike other major insurers, they conduct a credit check. For me, this meant unfreezing my accounts with all three credit agencies so that the Hartford could check my credit. Either they don’t have the same connections as other insurers, or the others don’t check, which I find hard to believe. Secondly, when states allowed insurers to raise their rates, the Hartford increased their rates to the maximum amount allowed. Third, the Hartford is owned, I believe, by AARP, and although they are no longer a company exclusively for retirees, retirement remains their primary focus. If so many Hartford customers are retirees, isn't raising their rates to the highest possible amount somewhat harsh? I understand that there are plenty of retirees who have substantial savings, but there are also many who are living on a fixed income. The rate increase I experienced was nearly double what I’d been paying. This seems like pure greed to me.

I was not satisfied with their service. The price was high and all they did was collect their premiums. They never once reached out or assisted me. It was way too expensive considering they never provided any service.

I would advise against choosing The Hartford Over 50. They don't offer assistance or discounts, and essentially force you to use an app. If you don't use the app, they increase your rates. This can be problematic as many senior citizens may not know how to use the app. They raise your rates to astronomical levels, when you can find much cheaper rates elsewhere. I've been with The Hartford twice and I will never return.

I loved that the prices were wonderful, but due to issues with my bank account, my bank blocked my account and I had to get a new card. Because of this, they wouldn't reinstate my policy.

My first six months cost me $462.00. I used an app where they could monitor if I was using my phone, speeding, or braking too hard. I always had a great score, with no problems of any kind. However, when it came time to renew, the price increased to $604.00. The customer service was rude, and when I asked why the price had increased so much, they said it was because other companies were raising their prices. I have since found better prices elsewhere.

What can I say? Their coverage is very expensive and doesn't get less expensive as time goes on. I wouldn't recommend them over any other insurance.

The price is too high for coverage on a vehicle that rarely gets used. Also, the constant notifications from the app were annoying, not to mention the surprise rate increases.

Too high and it increases every year.

I was told my insurance would decrease upon renewal, but it increased by over $120.

They raised my rate significantly twice in one year! The first time was for no apparent reason.

You cancelled my policy when the bank froze our account and returned the payment. We had to repay it because you didn't notify us about the returned payment. That's why I'm giving you a one-star rating.

It's too expensive and it's hard to contact an agent as they are closed much of the time.

It's too expensive and offers too few discounts.

They increased my rates every year. I have never made a claim and the value of my vehicle decreases every year.

The prices are high.

The price kept going up.

They failed to communicate the reasons for rate increases.

They raised my payment by $20, which is a hardship for elderly people on fixed incomes.

They raised my rates after a year and I hadn’t had any claims. I’m shopping around for a new insurance company.

The rates are too high.

They forced me to spend over $7500 to replace the circuit breaker box and would not reduce my premium.

They did not live up to the advertised discounts and raised my premium every year by $100.

They raised my premium.

They have increased my premium by nearly 200 US dollars, and I've had no accidents or tickets.

The premiums are ridiculously high.