Is The Hartford A Good Insurance Company? Reviews From Over 1,970 Customers

No tickets, no claims, yet the rates keep going up.

Good insurance but very expensive.

Too expensive.

I need a cheaper cost for my car insurance.

Not bad, just expensive.

So far, I have the best quote.

Premiums increase every year.

Prices could be better for a driver with my excellent record, limited driving, and older car.

They have been good, but their rates are high.

Great and less than all other quotes.

It is good, just think it is too high.

Es muy importante que tengan más operadores en español.

They are a great company. They are there when you really need them. They won't insure my home and the new premium is over $1000 more than last year. Being a senior living on $2200 a month, I can't afford taxes and insurance. They are a great company.

The Hartford just works.

I have had no problems, and customer service has been good.

Expect to pay more for mediocre coverage.

Quick responses, great customer service, every department is very friendly and knowledgeable.

The best service.

No complaints about them except the price is high.

I have no experience except for windshield chip repair.

I like everything about them, but I wish it were less expensive.

Most staff are helpful and kind, but overall communication with customers is not clear or complete.

Low priced.

The Hartford has been there when I needed them. I appreciate the lifetime membership. It’s good to know that they don’t just drop you because of an accident. They are more expensive than other companies because they offer lifetime membership. If you know of any other companies that offer lifetime membership, please let me know. I would like to make a comparison.

Customer service is good; however, even with the discount, it's higher than other companies.

I have stayed with HERTFORD for a number of years. However, I feel their rates are higher than many. They are always available if you have questions. I feel they could offer discounts or rewards to clients who have stayed with them consistently after a designated number of years.

If you want premium insurance, it's expensive.

Good but pricey.

It's a good insurance company. My only complaint is the price. I have been a customer for 14 years. My policy almost doubled in price.

Price increases every year are extreme. No claims, but still more money. I begin to think they hook you the first year then charge you more as years go by.

Good start. They never miss a chance to raise the premium.

Their prices are fair.

Everyone is so polite and a pleasure to deal with.

Always willing to help things go smoothly!

I've been a customer for many years and expect to be there many more. Thank you for your support.

Rates better than most.

The Hartford is a good company, but like most insurance companies, they cost too much and offer too little. I'm on Social Security, and my car insurance is too much, but I have to have it. When it's time to renew my policy, I always check to see if I can find a better policy.

Not a problem, just looking to save money.

My Hartford insurance policy is a recommendation from AARP. The coverage is exactly what I need and the customer service is great.

There are large annual premium increases.

They offer good prices.

Call them now.

The Hartford has been good, but as in life, any additional discounts are appreciated. I could use a better bundle price for my home, which is as important to me as my vehicle. I'm just not seeing the incentives to bundle.

Every year my policy goes up. It was good and cheaper when I started. I haven’t had any accidents or claims.

Excellent

The rates just went up and I'm on a fixed income.

Very good.

I never had any problems with them, it just got too expensive!

The insurance was affordable, but after a couple of accidents, the policies were cancelled.

Getting the right answer from them can be challenging. I believe I should get a lower rate since my car is parked five days out of the week and is only used for pleasure.

They are great to work with. The only reason I am switching is due to a significant premium increase. I did have a claim in September last year, but my increase was almost double. It seems they want to recoup their payout quickly.

I'm just checking rates that always seem to be going up.

It's unfortunate that The Hartford continues to increase their cost every year, despite me having no accidents or lapses. I have the same options, but I'm paying more money. Progressive has offered a six-month policy for $363 if I pay upfront. After 12 months, that's $500 less than what The Hartford charges for two vehicles after five years with them. I have my renter's and life insurance bundled with them. I don't want to leave, but I feel I have to. It's a matter of principle.

It's good. It's part of AARP, but it's way too expensive for me. I only drive at most 30 miles a week, usually less.

I'm very happy, thanks.

I've never had any issues, I'm just looking for a better price.

I would advise my friends not to consider The Hartford because their policies are quite expensive and they weren't willing to discount anything for me.

My experience with The Hartford has been pretty normal. Nothing to brag about, but then nothing really unusual either. They are easy to work with and I always felt like they were on my side. I would recommend The Hartford to anyone.

There are no problems with coverage or service. However, the annual rate increases are getting out of hand.

It's expensive.

The price went up $50 with no claims ever.

My car insurance premium doubled in price this year. Every other company I quoted was $800 less.

Move on after the introductory low-ball pricing. They get you on renewal.

They increase their prices every year.

Not happy at all, rates are constantly rising.

The rates continue to go up by double-digit percentages yearly.

You have to join AARP to get small discounts, but they go away in a few years.

It is more expensive than others.

Rates go up every year.

I don't know. I've never filed a claim in all these years. I have a good driving record, but my rate seems so high for liability when it's supposed to be good through AARP.

It's okay, but too expensive. The rates go up every 3 to 6 months.

Every six months, the price changes. It would be nice if they offered a yearly rate.

Every year my policy goes up. No accidents, no tickets, no DUI, but monthly payments still increase.

It's a good company but it's way too expensive, even with the AARP discount. That's why I am considering a change.

The communication is very poor. We've been charged additional amounts without any explanation. They prefer to communicate by letter rather than email, and the letter often arrives too late for us to take any action. Their website is quite poor; the only way to contact them is by phone, as they don't offer any other options for inquiries or assistance. We faced difficulties when we tried to change the credit card we were using to pay for our policy. They allow you to update an expired card, but not to make a change. Lastly, after having the coverage for six months, they increased our rates by $400 a year without any explanation.

All advertising regarding big discounts for seniors is a lie.

This is just an opinion, but I've noticed that their computer servers are very slow. Many times, you have to wait up to 30 seconds for a response from their programs. Additionally, their website doesn't display a 'make a payment' option on the home page, so you have to search for it. Finding my payment history is also a challenge. I've worked with mainframe computers before, so I can tell when servers need updating or replacement, or when more servers need to be added to the system. Thank you for your time.

They keep raising the price on me every year, and I don't have any tickets or accidents. I'm retired, so I don't drive that much. I don't think they or any company should be raising rates just to make more money. Stop price gouging people!

The rates kept increasing until they exceeded $600 a year. Their customer service couldn't provide guidance on how to reduce my costs. I figured it out myself, but it was too late. I found a better rate elsewhere. I feel they took advantage of an AARP-aged client.

Price creep is a problem, where the same coverage increases every year. Now, it's too expensive for the coverage.

Everything was great until I had an accident that was not my fault. Then, the rates increased significantly. This was my first accident in approximately 55 years.

My premiums have increased by over $1000 in three years, with $550 of that increase coming this year alone. I've had no accidents or tickets. It feels like they're just trying to take advantage of me.

After being a client for 15 years, they couldn't help me modify my policy. I never had a claim. All they did was raise my premiums. I'm 75 and the premiums just kept going up. It's sad the representative couldn't do something to help lower my premium by just $50.00 a month. I came to find out there were several insurance companies that had their prices lower, so I had to change. I live on a fixed income.

I've never referred anyone to them. While the coverage is excellent, the price for both auto and home insurance is ridiculous. I drive less than 2,000 miles per year, and my claims have only been for towing.

I've been with them for many years, I'm guessing around 22 years. I've never filed a claim and my policy price has never been reduced, especially after my wife passed away and I was the only one on the policy.

This is a very poor value. There have been excessive rate increases with no claims filed. My last homeowner's rate increased by 82.5%. The representative was unable to provide an explanation, only an apology. I have quotes from other companies for comparable or better coverage for $750 less than Hartford. Needless to say, I'm leaving Hartford for both home and auto insurance.

Car insurance hasn't been too bad. However, home insurance was quite high and the service was poor. The customer service, especially from the claims handling team, was not up to the mark. They came across as arrogant. There was one individual who was pleasant, but apart from that, I would say they need training on how to interact with people. After all, customers are their clients and should be treated as such. The Hartford was nice to work with when we first became clients. However, over the last six years or so, there has been a noticeable decline.

My policy is through AARP, costing over $1700. It doesn't even provide full coverage for my 15-year-old car, which has less than 60,000 miles on it. I only use the car for grocery shopping. Is this because I'm 80? This is AARP's service? No, thank you! Shame on AARP and the Hartford.

It's a good company, but at a high cost.

All they seem to do is raise rates, despite the fact that I haven't had any claims in years.

They are too expensive and did not offer discounts despite my good driving record.

Price-wise, they have been mediocre until we experienced two hurricanes. That's when I felt robbed. My car had mid-30k miles and was in brand new condition, both inside and out. I compared it with 149 cars 'like mine', but all had massive miles and were damaged as well as scruffy. I ended up having to add $5K and settle for a car nearly 3 years older and with a lot more miles. I was extremely unhappy and felt let down. I can't see myself staying with a company that treated me this way. I might have to if I can't find a better price, but I will never recommend them.

They significantly increased my rates, which was not great.

I tried to bundle last year and was transferred to four different people. Despite all that, I still didn't get an answer. It's cheap when you start out, but then you watch the price skyrocket from there.

They will spend more money to decline an incident than to pay it.

It's much too expensive for only liability and 3000-mile usage, especially for a senior.

Consider finding a cheaper insurance.

Mediocre.

They offer only basic policies and nothing else. They will increase prices by about 30 to 50 percent each year, irrespective of your good driving record, just because all the other insurance companies have raised their policies. AARP and The Hartford should be ashamed of such fleecing.

It's difficult to get the customer service representative to understand your reason for calling.

I'm disappointed. My payments were late and they cancelled my coverage. I had to get other insurance for $55 more a month with lesser coverage. As an AARP member, I really wish they would have allowed me to reinstate.

The price was high. I recommend checking around for other prices.

It's frustrating.

The rates are no different for seniors.

The customer service was excellent.

They initially gave me a very attractive rate, but it tripled in three years.

Poor service.

If you have a non-smartphone, you might not want to choose Hartford as you won't receive a discount. My husband has a flip phone and I have a smartphone. I only get 50% of the discount and no more. I don't think that's fair because I'm the main driver of the car. That's their policy.

You are too expensive compared to other insurance companies offering the same coverage.

After one year, the premiums jumped by $200.

I had no problem with Hartford until I had a very minor fender bender. I rolled into a car and hit his plastic bumper, then locked myself out of my car. The Fire department came and stated it was nothing and could be buffed out. The person I hit left. I couldn't take a picture as I had locked my phone in my car. About 2 weeks later, I decided to call and see what was going on. I called and spoke to an agent and they told me they paid the guy $1000. I couldn't believe it, there was no phone call, no notification, they just paid out. That plastic bumper was not worth that and the agent was not very nice.

Very pricey.

The price is too high. It keeps going up!

I would advise avoiding The Hartford.

The customer service is poor and they offer no discounts for seniors, which is disappointing.

The policy premium has doubled in two years. There have been no accidents or tickets, and I have two older cars. It seems like the actuaries might be having a field day - perhaps they're pricing out certain categories, territories, or ages?

They raise my payment almost every month. I have no claims and I only drive for errands with low mileage. I will be changing companies.

I've never had to use it, however, I'm looking for an insurance that values and takes care of my money because they increased my rate by $45.00, and thank God, I've never had to use it!

I believe they are overcharging me.

It started out really well, but the price went up by $400 the next year. Now, this year, the cost for auto insurance and my fifth wheel home insurance has increased by $900 and $300 respectively. This is not good.