Is The Hartford A Good Insurance Company? Reviews From Over 1,920 Customers

Good, but rates go up by huge amounts every year.

I had to take the pictures, type, and upload them. I don't care for the claim process. The service is at or below standard.

Good

Their rates go up every year without any claims.

Okay, it could be less expensive.

No problems so far.

Caters to seniors.

Was good, but rates have gone up a lot in the past two years.

If you are getting a quote, be sure to have all the information from your current insurance so you can compare. Have all information on each driver and any accidents.

Very good over 25 years.

I haven't had to use it so far. I like paying for the complete year.

They're okay, but the prices just keep going up and up.

No tickets, no claims, yet the rates keep going up.

I never had a claim with The Hartford, but prices kept increasing anyway. I felt no loyalty.

Good insurance but very expensive.

Too expensive.

I need a cheaper cost for my car insurance.

Not bad, just expensive.

Very good insurance company.

So far, I have the best quote.

Premiums increase every year.

Prices could be better for a driver with my excellent record, limited driving, and older car.

They have been good, but their rates are high.

Expensive. 100/300 on 2 old cars with no collision coverage costs almost $200 per month. No DUIs or accidents.

Great and less than all other quotes.

It is good, just think it is too high.

Es muy importante que tengan más operadores en español.

They are a great company. They are there when you really need them. They won't insure my home and the new premium is over $1000 more than last year. Being a senior living on $2200 a month, I can't afford taxes and insurance. They are a great company.

The Hartford just works.

I have had no problems, and customer service has been good.

Easy to deal with.

It was easy enough to sign up and use my AARP discount. But these days the rates keep going up annually. Time to look for a different company.

Good customer service and pricing. However, premiums increased exponentially over time.

Expect to pay more for mediocre coverage.

Quick responses, great customer service, every department is very friendly and knowledgeable.

The price is always going up, and my truck is getting older.

They have your back 100% and will fight for you.

The best service.

No complaints about them except the price is high.

I like everything about them, but I wish it were less expensive.

Most staff are helpful and kind, but overall communication with customers is not clear or complete.

Low priced.

The Hartford has been there when I needed them. I appreciate the lifetime membership. It’s good to know that they don’t just drop you because of an accident. They are more expensive than other companies because they offer lifetime membership. If you know of any other companies that offer lifetime membership, please let me know. I would like to make a comparison.

Customer service is good; however, even with the discount, it's higher than other companies.

I have stayed with HERTFORD for a number of years. However, I feel their rates are higher than many. They are always available if you have questions. I feel they could offer discounts or rewards to clients who have stayed with them consistently after a designated number of years.

If you want premium insurance, it's expensive.

Good but pricey.

It's a good insurance company. My only complaint is the price. I have been a customer for 14 years. My policy almost doubled in price.

Price increases every year are extreme. No claims, but still more money. I begin to think they hook you the first year then charge you more as years go by.

Good start. They never miss a chance to raise the premium.

Everyone is so polite and a pleasure to deal with.

Always willing to help things go smoothly!

I've been a customer for many years and expect to be there many more. Thank you for your support.

Rates better than most.

The Hartford is a good company, but like most insurance companies, they cost too much and offer too little. I'm on Social Security, and my car insurance is too much, but I have to have it. When it's time to renew my policy, I always check to see if I can find a better policy.

Not a problem, just looking to save money.

My Hartford insurance policy is a recommendation from AARP. The coverage is exactly what I need and the customer service is great.

There are large annual premium increases.

They offer good prices.

Call them now.

They started out good and reasonable, but then they have been raising rates on me, and I have had no claims.

With 8 years through AARP, with no claims and 10 & 11-year-old vehicles, coverage went from $1800 a year to $3300.

They are fair with everything, but I think it's too expensive for me to handle.

I never had a claim with them, but the premium keeps skyrocketing. Shop around, but "ALWAYS CHECK YOUR COVERAGE." Lower premiums seem to mean less coverage.

The cost is way too high.

Very expensive insurance even with a bundle discount.

Don't get Heartford Auto insurance because their prices are way too high for not driving more than 750 miles per year and being 66 years old!

When I started with them, they gave me a good price, but every year after that, they started raising my premium by $100 to $200 a year.

I'm not happy with the rate hikes. There have been two hikes in two years, and it's way overpriced.

I've made no claims, but the price keeps going up.

Extremely high rates for claims-free drivers.

It is okay, but Hartford was much too high to continue with them.

We had two vehicles, and the price was fair. We sold one, made no claims, and the price actually increased higher for one car than when we had two. The following year, the price increased again. Still one car, still above the two-car price. No accidents, no tickets, no citations. Year three... increased again. And this is the company AARP is affiliated with.

High price for cars that are driven few miles per year.

Huge increase with no tickets, no wrecks, and no reason for the increase.

I have Hartford but think I am paying too much.

The price went up $50 with no claims ever.

They increase rates even when there are no incidents.

Renewal rates went up almost double. Very unhappy.

My car insurance premium doubled in price this year. Every other company I quoted was $800 less.

Move on after the introductory low-ball pricing. They get you on renewal.

They did a bait and switch. They got me to sign up with them, then raised the rates on my car insurance nearly $50.00 a month. I am a senior citizen, and this is just wrong!

I have been with The Hartford for over 6 years, have had no claims, and drive less than 5,000 miles per year. Despite this, my insurance went up $100.00 per month.

I dropped them because they increased my policy by $350 despite being a good driver (no tickets, no DUI, no accidents, annual payee).

Customer service for changing coverage isn’t very good. I called twice and talked to two different people. Neither one could answer all of my questions. I called a third time and got a nice lady who addressed all my questions. She took the time to check both my car and home premiums and adjusted my discounts. My car rates are still higher than they should be.

I really would not encourage anyone to use The Hartford Insurance. They quoted me a good price, and I have never seen it that low. I joined in 2023, and they told me the price was high because I needed to use the app that would track my driving ability. They said in 90 days it would come down. Well, it keeps saying 26% discount and so on, but it only went down to $141.00 a month and then went back up to $160.00, the original price. They did not tell me that to receive discounts, I needed to maintain membership with AARP. I had no knowledge it had gone back up until one month I checked my bills and saw it was up to $161.00. I called, and that is when they informed me about the membership for AARP. I renewed in July, and they had not made any corrections or changes until this month when I had to call again to question why the amount was still the same. They said they did not show that I renewed membership. I have a 2007 Honda Civic, and I asked for full coverage, but my price is, to me, an amount I could pay for a newer car. So that is what's going on with me in my world. I am also a senior, 80 years old, and there are no discounts for that either. I am just saying. You asked, so here it is.

They keep raising prices.

They don't give a straight answer about their pricing for the elderly, even though there are no tickets, accidents, or DWIs! Also, I don't drive more than 50 miles a month! Still, they want $888.00 per year for full coverage, including glass replacement.

Premiums are outrageous and keep increasing each year!

They charge way too much and force you to join their AARP group with dues.

They increase their prices every year.

Not happy at all, rates are constantly rising.

The rates continue to go up by double-digit percentages yearly.

You have to join AARP to get small discounts, but they go away in a few years.

It is more expensive than others.

Rates go up every year.

I don't know. I've never filed a claim in all these years. I have a good driving record, but my rate seems so high for liability when it's supposed to be good through AARP.

It's okay, but too expensive. The rates go up every 3 to 6 months.

Every six months, the price changes. It would be nice if they offered a yearly rate.

Every year my policy goes up. No accidents, no tickets, no DUI, but monthly payments still increase.

It's a good company but it's way too expensive, even with the AARP discount. That's why I am considering a change.

The communication is very poor. We've been charged additional amounts without any explanation. They prefer to communicate by letter rather than email, and the letter often arrives too late for us to take any action. Their website is quite poor; the only way to contact them is by phone, as they don't offer any other options for inquiries or assistance. We faced difficulties when we tried to change the credit card we were using to pay for our policy. They allow you to update an expired card, but not to make a change. Lastly, after having the coverage for six months, they increased our rates by $400 a year without any explanation.

All advertising regarding big discounts for seniors is a lie.

This is just an opinion, but I've noticed that their computer servers are very slow. Many times, you have to wait up to 30 seconds for a response from their programs. Additionally, their website doesn't display a 'make a payment' option on the home page, so you have to search for it. Finding my payment history is also a challenge. I've worked with mainframe computers before, so I can tell when servers need updating or replacement, or when more servers need to be added to the system. Thank you for your time.

They keep raising the price on me every year, and I don't have any tickets or accidents. I'm retired, so I don't drive that much. I don't think they or any company should be raising rates just to make more money. Stop price gouging people!

The rates kept increasing until they exceeded $600 a year. Their customer service couldn't provide guidance on how to reduce my costs. I figured it out myself, but it was too late. I found a better rate elsewhere. I feel they took advantage of an AARP-aged client.

Price creep is a problem, where the same coverage increases every year. Now, it's too expensive for the coverage.

Everything was great until I had an accident that was not my fault. Then, the rates increased significantly. This was my first accident in approximately 55 years.

My premiums have increased by over $1000 in three years, with $550 of that increase coming this year alone. I've had no accidents or tickets. It feels like they're just trying to take advantage of me.

After being a client for 15 years, they couldn't help me modify my policy. I never had a claim. All they did was raise my premiums. I'm 75 and the premiums just kept going up. It's sad the representative couldn't do something to help lower my premium by just $50.00 a month. I came to find out there were several insurance companies that had their prices lower, so I had to change. I live on a fixed income.

I've never referred anyone to them. While the coverage is excellent, the price for both auto and home insurance is ridiculous. I drive less than 2,000 miles per year, and my claims have only been for towing.

I've been with them for many years, I'm guessing around 22 years. I've never filed a claim and my policy price has never been reduced, especially after my wife passed away and I was the only one on the policy.

This is a very poor value. There have been excessive rate increases with no claims filed. My last homeowner's rate increased by 82.5%. The representative was unable to provide an explanation, only an apology. I have quotes from other companies for comparable or better coverage for $750 less than Hartford. Needless to say, I'm leaving Hartford for both home and auto insurance.

Car insurance hasn't been too bad. However, home insurance was quite high and the service was poor. The customer service, especially from the claims handling team, was not up to the mark. They came across as arrogant. There was one individual who was pleasant, but apart from that, I would say they need training on how to interact with people. After all, customers are their clients and should be treated as such. The Hartford was nice to work with when we first became clients. However, over the last six years or so, there has been a noticeable decline.

My policy is through AARP, costing over $1700. It doesn't even provide full coverage for my 15-year-old car, which has less than 60,000 miles on it. I only use the car for grocery shopping. Is this because I'm 80? This is AARP's service? No, thank you! Shame on AARP and the Hartford.

It's a good company, but at a high cost.

All they seem to do is raise rates, despite the fact that I haven't had any claims in years.

They are too expensive and did not offer discounts despite my good driving record.

Price-wise, they have been mediocre until we experienced two hurricanes. That's when I felt robbed. My car had mid-30k miles and was in brand new condition, both inside and out. I compared it with 149 cars 'like mine', but all had massive miles and were damaged as well as scruffy. I ended up having to add $5K and settle for a car nearly 3 years older and with a lot more miles. I was extremely unhappy and felt let down. I can't see myself staying with a company that treated me this way. I might have to if I can't find a better price, but I will never recommend them.

They significantly increased my rates, which was not great.