Is The Hartford A Good Insurance Company? Reviews From Over 1,920 Customers

The Hartford has been good, but as in life, any additional discounts are appreciated. I could use a better bundle price for my home, which is as important to me as my vehicle. I'm just not seeing the incentives to bundle.

Every year my policy goes up. It was good and cheaper when I started. I haven’t had any accidents or claims.

Excellent

The rates just went up and I'm on a fixed income.

Very good.

I never had any problems with them, it just got too expensive!

Getting the right answer from them can be challenging. I believe I should get a lower rate since my car is parked five days out of the week and is only used for pleasure.

I'm just checking rates that always seem to be going up.

It's unfortunate that The Hartford continues to increase their cost every year, despite me having no accidents or lapses. I have the same options, but I'm paying more money. Progressive has offered a six-month policy for $363 if I pay upfront. After 12 months, that's $500 less than what The Hartford charges for two vehicles after five years with them. I have my renter's and life insurance bundled with them. I don't want to leave, but I feel I have to. It's a matter of principle.

It's good. It's part of AARP, but it's way too expensive for me. I only drive at most 30 miles a week, usually less.

I'm very happy, thanks.

I've never had any issues, I'm just looking for a better price.

I would advise my friends not to consider The Hartford because their policies are quite expensive and they weren't willing to discount anything for me.

My experience with The Hartford has been pretty normal. Nothing to brag about, but then nothing really unusual either. They are easy to work with and I always felt like they were on my side. I would recommend The Hartford to anyone.

There are no problems with coverage or service. However, the annual rate increases are getting out of hand.

It's expensive.

Very good. However, when it came time to renew, Hartford increased the price for the same coverage.

The only bad thing is they keep raising the price!

I have always received excellent coverage and support from Hartford.

I would recommend this to a friend.

I haven't had much interaction; however, whenever I needed answers, they were always courteous, helpful, professional, and handled everything to my satisfaction. I am currently trying to get quotes to lower my payments.

I've never had to interact with them beyond paying my premiums, which saw a significant increase this year!

I have no problems. I check rates every year because I like to stay with one company. So far, I have not found another.

They have what you need, and do what they say.

They raised my rates without any reason.

Check prices.

Excellent

It's a good company to deal with.

My one experience with Hartford was very good. However, the cost of the insurance is extremely high compared to other insurance providers. I'm trying to find out why.

Great company.

I've never had to file a claim.

Great people, great service.

I wish my auto premiums were significantly lower than they are now. I'd prefer $150 per month instead of $250 per month.

Good company.

Excellent

Informative.

It's a safe and outstanding company, but I can't get them to put me on the '30 miles or less per week' rate program. So, I'm looking for quotes from others.

I would describe my experience as fine. However, I haven't been able to visit an office to speak to someone in person. I find the prices to be high, comparable to other companies, but paying over $2000 seems a bit excessive without seeing any return.

The cost of my insurance is high, despite my record being free of tickets or accidents.

I used to pay every 6 months. Since I can no longer afford to make semi-annual payments, Hartford has substantially increased my rates.

This is a very fair company.

Great experience.

I had a very good experience, but there was an unexplained $55 per month increase upon renewal.

The customer service is excellent.

The primary benefit was saving money, but they are no longer as competitive for me as a local agent.

I've had nothing but good experiences, I just need a better rate.

Looking to lower my rate.

They are a good company and I recommend them. However, the monthly price is starting to get high. I did have an accident and I just wish I could be forgiven as it's my first one in a long time.

My rates have dramatically increased, despite having no accidents or tickets. I've been a long-time member.

They handled my auto hail damage claim poorly.

The representative was very forthcoming, thorough, and patient.

My experience has been very good.

They were great until they raised the rates.

I've never had a problem with them and never had to make a claim either. Since I've retired, I'm shopping around for cheaper insurance. I need to go as cheap as I can while still maintaining decent coverage.

They are very professional. The treatment is very good and the policies are as fair as we can obtain.

It seems that every insurance company offers an introductory rate and then raises the rate every time you renew. I see no savings by switching. They all claim to save you hundreds, which they don't. What a rip-off.

The service was excellent when I had my first claim in over 50 years of home ownership. However, the rates, especially for auto insurance, are high. It feels like I'm paying for someone who drives more than I do. I need to find an insurer who doesn't charge for miles that I'm not putting on my car. Despite the high rates, I appreciate the extra coverage I can get at a reasonable rate for homeowners insurance. Another issue I'm facing is finding insurers who will cover both my house and my car. Bundling them lowers my rates, but not every insurer is willing to cover my house. My rates have significantly increased in the last few years, even though there have been no claims. My 2006 vehicle has less than 40,000 miles on it, so I'm definitely paying for more driving than I'm actually doing.

I have no issues, but I'm trying to get a better rate.

It's okay, except for the price.

I wasn't happy with the feedback regarding my driving record on the app. Due to one hard brake and some other issues, I was informed that my rating numbers are at 78-79. I have never had numbers this low.

I tried to bundle last year and was transferred to four different people. Despite all that, I still didn't get an answer. It's cheap when you start out, but then you watch the price skyrocket from there.

They will spend more money to decline an incident than to pay it.

It's much too expensive for only liability and 3000-mile usage, especially for a senior.

Consider finding a cheaper insurance.

Mediocre.

They offer only basic policies and nothing else. They will increase prices by about 30 to 50 percent each year, irrespective of your good driving record, just because all the other insurance companies have raised their policies. AARP and The Hartford should be ashamed of such fleecing.

It's difficult to get the customer service representative to understand your reason for calling.

I'm disappointed. My payments were late and they cancelled my coverage. I had to get other insurance for $55 more a month with lesser coverage. As an AARP member, I really wish they would have allowed me to reinstate.

The price was high. I recommend checking around for other prices.

It's frustrating.

The rates are no different for seniors.

The customer service was excellent.

They initially gave me a very attractive rate, but it tripled in three years.

Poor service.

If you have a non-smartphone, you might not want to choose Hartford as you won't receive a discount. My husband has a flip phone and I have a smartphone. I only get 50% of the discount and no more. I don't think that's fair because I'm the main driver of the car. That's their policy.

You are too expensive compared to other insurance companies offering the same coverage.

After one year, the premiums jumped by $200.

I had no problem with Hartford until I had a very minor fender bender. I rolled into a car and hit his plastic bumper, then locked myself out of my car. The Fire department came and stated it was nothing and could be buffed out. The person I hit left. I couldn't take a picture as I had locked my phone in my car. About 2 weeks later, I decided to call and see what was going on. I called and spoke to an agent and they told me they paid the guy $1000. I couldn't believe it, there was no phone call, no notification, they just paid out. That plastic bumper was not worth that and the agent was not very nice.

Very pricey.

The price is too high. It keeps going up!

I would advise avoiding The Hartford.

The customer service is poor and they offer no discounts for seniors, which is disappointing.

The policy premium has doubled in two years. There have been no accidents or tickets, and I have two older cars. It seems like the actuaries might be having a field day - perhaps they're pricing out certain categories, territories, or ages?

They raise my payment almost every month. I have no claims and I only drive for errands with low mileage. I will be changing companies.

I've never had to use it, however, I'm looking for an insurance that values and takes care of my money because they increased my rate by $45.00, and thank God, I've never had to use it!

I believe they are overcharging me.

It started out really well, but the price went up by $400 the next year. Now, this year, the cost for auto insurance and my fifth wheel home insurance has increased by $900 and $300 respectively. This is not good.

The service is good, but the rate increases are excessive.

It should be cheaper. Everyone else offers $29 a month with no tickets or accidents in the last 5 years. I may be leaving.

The Hartford Insurance is not actually a company in Connecticut. Instead, they farm out their policy holders to a firm called Trumbull Insurance. When you sign up for insurance with The Hartford, it's not made clear that you'll be dealing with a different company altogether, which is a bit misleading. Another issue with The Hartford is that they continually raise rates without providing an explanation. When I contacted them about this, their response was that they've had to pay out a lot for claims and this is how they compensate for the losses. Essentially, you end up being penalized for other people filing claims. Therefore, my advice to potential buyers is to steer clear of The Hartford. The only thing you'll get from them is an unexpected surprise.

Check out the coverage. My deductible was not covered by an uninsured motorist, even though I have uninsured motorist insurance.

The cost is way too high considering the amount that I normally drive.

The rates are through the roof. It makes no sense how much you are being charged for auto insurance today. This is all with a clean driving record - no accidents, no moving violations, no points, but you're still paying through your nose. Something really needs to be done with these insurance companies.

I was not informed about the payment date update. My payment increased after a month without any explanation. Also, I can never get a hold of customer service.

I am disappointed with The Hartford. I had a policy for four cars and initially, the rate was great. However, every time my policy renewal came up, my premium increased. I have had no claims, and when I asked why the rate changed, the answer I got was simply that The Hartford has paid a lot out in claims and so they spread the loss cost to all policy holders. I stated that I have had no claims, so I felt I was being penalized for other people's claims. I also found out that there is no such Hartford Insurance Company in Connecticut, but in fact, the insurance policy is through The Trumble Insurance Company. I never signed up with them. Hartford states 'The Buck got your back', but the only thing you get in the back is a bunch of antlers. So, before I get run over by the Buck, which would leave incremental hoof prints and cause another increase because I was in the way, I found a new insurance company that does not have any bucks running around loose.

You can be with them for 15 years with a clean record, but one minor fender bender and your rates increase by 56%. What a money grab.

Bait and switch, no personal experience, all automated.

Rates are raised without any claims, which is very difficult for people with a fixed income.

After 22 years, they switched me to a new customer because they no longer deal with the place where I got my insurance. In one year, my rate tripled. As I checked around, everyone else was approximately $1000 or more less than the company I've been with for over 20 years. When I spoke to them, they simply said they could help me cancel or drop coverage. The Hartford doesn't seem to care.

Like all other insurance companies, they start with low rates but increase your monthly cost with every renewal.

Beware of rate increases.

Take into consideration the amount of miles driven.

Too expensive.

I couldn't reach customer service and the money sat in my account for the insurance to be paid. I will never buy insurance from them again. Now they are charging me because of their actions. It was a bad experience.

I felt somewhat taken advantage of. The first year was very fair, but there was a significant increase in the second year and an even higher increase in the third year. Despite maintaining a perfect driving record and having the same cars, the increase seemed unreasonable. The third year's rate was more than double that of the first year.

Rates continually increase even with an excellent driving record.

Hartford charged $1400 to insure an economy car, despite a clean driving record and an 800+ credit score. The broker is never at the office.

Their prices are high.

I'm not savvy with emails and was waiting for the bill in the mail. They should have called me. Poor service.

They almost doubled my rate and I had to leave them.

Their monthly payments have gotten out of hand.

I would advise against purchasing from them. They have significantly increased their insurance prices to the point where it's nearly impossible to afford, particularly for seniors. I initially purchased it through AARP, hoping for a fair price, but the experience has been terrible.

I have no accidents or claims, and I'm retired, driving only 5k miles on one vehicle and 9k miles on the other. Yet, my premium has almost doubled.

They were good for many years, but there has been a change in the company and now they don't care about the customers anymore.

The customer service is good, but they raised my policy premium twice in a row. I had no claims, no accidents, and have an 800+ credit score. No explanation was given for either of the increases. I found the same coverage with a different company for $160 less per six-month period.

They start out with low rates, but then they make excuses for high rate increases. It used to be that you got rewarded for being a good driver, but not with them.

You raised the insurance without informing the client. $200 is too much for a car driven less than 25 miles a week.

The prices are competitive, but the billing is unacceptable.

I have no experience with Hartford because I have never made a claim. However, I believe the price is not in line with my driving history.

I called to negotiate a lower price for the same policy I had, but they wouldn't discuss it. I had to change my deductible to get a lower price. I was always satisfied with them until now. I suggest you scrutinize their offers before accepting the first thing they propose.