Is The Hartford A Good Insurance Company? Reviews From Over 1,920 Customers

The premium kept increasing.

They cater to the older demographic.

It's fine, except for the large price hikes.

We had an excellent service experience. After losing my husband, I was looking for the cheapest car and renters insurance due to a limited income.

My only complaint would be the price.

So far, it's good, but I'm looking for a better price.

My rate is affordable with 100% coverage. The customer service does a great job. I will not switch unless they raise my rates.

The premiums at The Hartford have soared! As a widow who doesn't drive many miles, I simply can't afford The Hartford anymore. It's as simple as that.

Very good, but too costly.

I wish I could stay with them, but Insureify helped me out financially.

The price is too high now.

The service is excellent, but the pricing is high.

Great. This is one of the few companies where you can pay annually, not every six months.

Switch to The Hartford now.

The rates for some of their services are good, but the rates for others are fairly high. This seems to be a situation with most companies. They offer a low price to start and then significantly increase it every year.

The rates are too high.

Good prices.

Excellent.

Get on the phone and call around for the same coverage pricing.

Great, just too expensive.

Good service.

Hartford has gone the extra mile for us, considering our age and value. We appreciate the attention they have given us.

I have been with them for 11 years and have maintained a good standing. However, this year, I received my statement and I was shocked. I only have one car, a 1998 Saturn SL2, which I bought brand new in August of 1998. Back then, I had two cars, but now I'm down to one. I can't understand why the insurance is so high for just one car. Last year, I was paying $84.13 per month, but now they want $120.06 per month. I'm 77 years old and I don't have extra money. I drive less than 60 miles a day and I'm a very good driver. I used to drive a ten-wheeler dump truck and I had a good record. So, why is the insurance so much?

I am unsure why you're referencing my current insurance company when this is supposed to be a survey on my inquiry for new insurance. My experience looking for new insurance was not at all like the advertisements. Not one of the offers that came through was any less than what I currently pay, so I thought it was false advertising.

It's great insurance, but it is expensive.

I've had no issues with The Hartford, but the price keeps going up even though I'm retired and barely drive.

The cost of auto insurance in Connecticut is too high.

I loved this agency until they raised my rate by an extra $50.00 a month, even though I have a clean record.

Good company, just raising rates too much.

Great price. Good people.

This year, my premium increased by $1200 despite having no violations or accidents for the last 45 years. Moreover, I've taken your safe driving course for the third time. It seems like you are profiting from safe drivers to provide discounts to risky drivers.

I didn't appreciate the monthly payment increase for the car insurance. It was ridiculous. They didn't give me any warning.

Very good.

Everything is good except the pricing is too high.

Excellent. We have been very pleased with their quick responses. My reason for getting auto quotes is for comparison.

The customer service is excellent, but the range of vehicle types covered is limited.

I would love to have a lower price per month. I don't drive that much.

The Hartford is good, but they won't insure my 2013 Dodge Challenger. They will insure my '93 Corvette and my Dodge 3500. It would be a 5-star company if they would insure my Challenger.

Hartford and Progressive are two top-notch insurance companies. They provide excellent service and customer service.

Excellent

The rates could be better.

The service is fine and the policy is clear, but the cost is too high.

It's expensive, but good.

I haven't had any problems with The Hartford. I'm just looking for a better rate. I keep seeing ads for people who drive less than 50 miles a day. I don't even drive 50 miles in a week! Where can I find an insurance company that actually offers that type of policy?

Don't buy.

I haven't made any claims in the last 20 years, yet my insurance continues to increase.

It's a great company for me.

This company has good customer service, but they raised our rate.

Very good.

I like them. However, I don't appreciate the 25 percent increase.

I never had any issues with Harford. Harford was a really good insurance company, just that they raised the insurance value without warning or giving you notice to prepare for the upcoming increase. In that area, it just wasn't good at all. When you take someone's insurance from 219 to 511 without a warning, I mean, who can really afford that?

They handled the claim professionally and expediently.

Excellent

I have no complaints. I've been checking rates and coverages to ensure that I have the best deal.

I felt it was unjustified that they doubled my premium for a minor fender bender. Additionally, my home policy increased for no apparent reason. I tried to find cheaper options, only to discover that no other company offers a better price!

I had a claim on my home last year and they raised my rates by 30% this year. I am considering changing my insurance carrier.

Great customer service

I would say it's very good. I just need to save money wherever I can, so I'm just comparing rates.

You need to take some defensive driving classes for a small discount or bundle home and auto, more than one auto. Be aware that rates may increase yearly if you're not paying attention. Their customer service for a claim is great, based on our experience.

They offer a great lower rate to get you signed up and onboard. However, after a year, you may see your rates increase for a variety of reasons they provide.

True Lane does not function properly and Hartford changed their method of collecting data.

The renewal price was extremely high. I managed to purchase new insurance for nearly half of Hartford's price.

The monthly premium was raised by 100% after a minor accident. Their handling of the claim was okay, but not great. It took longer than necessary to direct me to the correct repair facility as the initial information provided was not valid.

My auto insurance premium was raised by 26% over last year despite no accidents, no claims, and the same two vehicles and drivers.

The experience is overall good, however, I still think that the monthly payment is too high.

They are charging me for an accident I did not have.

The Hartford has increased our rates by at least $90 over the past few years. They wanted us to pay almost $400 a month for full coverage on two vehicles that were over 20 years old. I can't imagine what it would cost if we had newer cars.

The rate increase was too much and the ID cards would not update after the premium was paid.

Providing a price and then adding all kinds of stipulations after the fact is a bit concerning for me.

Too expensive.

They provide excellent quotes and quick customer service for claims. However, their response to questions about ratings and missing AARP rates is very poor.

You can't get through to anyone for help if you need it.

They told me I qualified for a safe driving discount, but when my insurance renewed, it went up by nearly 50%!!!

I was happy until they told me they were not renewing my policy.

They wouldn't allow me to pay for my auto insurance in full upfront. They even charged me a $7 fee for attempting to do so. Changing bank information requires a phone call, which is inconvenient. In this era of data breaches, I prefer to have control over my banking information.

It's expensive.

It's pitiful when I have to take my own pictures of my car because the insurance adjuster isn't available and the company doesn't deem it necessary or important to have that person around. My experience with Hartford, including dealing with a representative named Heather, has been unsatisfactory.

Too expensive for seniors.

I would advise against choosing Hartford.

It's too expensive. I drive less than 100 miles per month and have had no accidents or tickets in 10 years. I can find cheaper options elsewhere.

Ensure that the quotes you receive are straightforward, with no surprises.

The customer service is very poor, they are not flexible, and they handle claims weakly, especially after an accident that wasn't your fault.

They were good in the beginning but have raised my rates by 75% in the last 4 years. I have never made a claim. There are no discounts for good driving.

So far, it has been good. My current issue is the high cost of coverage, which seems to be the same with many of the companies I've examined.

It's too expensive and it's getting worse.

They charge excessively and increased my bill by $300! I had no claims or citations. Now, I have switched to Allstate.

My rate was raised by 50%. I'm 82 and don't drive much, and my wife doesn't drive at all. I plan to cancel my policy as soon as it expires.

I didn't enjoy my experience with them at all. They were increasing our rates every six months for no apparent reason. Despite our perfect driving record, they kept raising our policy.

Check with three or more other companies for quotes. Hartford offers far less coverage for the same price that other companies offer.

They would not discuss lowering my premium.

Every time you try to talk to the representative handling your call, it feels like absolute gaslighting. When we were hit by another car, the 'claims adjuster' seemed to care less about getting the report.

They offer good discounts for older drivers.

The rates are high, even with a multi-car discount.

The company as a whole might be OK. We've been with them for 4 1/2 years and they raised our price for one car by more than 60%. I'm 59 years old, have no accidents, no tickets, and they want to charge me $3400 for one year. That's a slap in the face and I'm definitely going to look elsewhere. The representative that I spoke with a week ago said that since I'm 60 years old, if I get into an accident, I will get hurt faster than a younger person. That's why my premiums went up.

They advertise that they don't raise your insurance because of an accident. That's incorrect! They raised mine!

Beware of dishonesty when it comes to pricing and how discounts are calculated. The endorsement by AARP is false advertising at best and somewhat counterintuitive for what one would expect from an organization that claims to look out for senior citizens.

There's a significant increase every six months.

Be cautious, they increase the rates every six months without any clear explanation. They also penalize you severely for any minor mistake.

The prices are too high.

Your auto claims department really needs attention. I would be happy to provide feedback on the individuals who were supposed to assist me.

It's too expensive for seniors.

I had a pretty unfortunate experience. My insurance was cancelled because my bank issued a fraud alert and deactivated my card. As a result, the automatic payment didn't go through. Now, I'm being asked to pay $300 to reinstate my insurance. As someone on disability, I don't make that kind of money. I'll have to find another provider. It's disheartening to feel like people on disability are being taken advantage of. This situation is disappointing.

There was a 30% increase over one year of policy with no claims.

Way too expensive for liability only.

The price of the premium was two and a half times more than what I am currently paying with another carrier.

In my area, they offer very low payments for safe drivers who drive less than 50 miles a day. I drive a maximum of 25 miles a day with no tickets or claims. I believe I should be paying a lot less.

I started with an $800 full coverage for a year, but it increases every year. Once, I went to the post office with my grandkids. When we came out, cars were parked on each side of my vehicle. As we approached the driver’s side, a dog started barking and jumped at the opening in the window. My grandson ran to the passenger side of my vehicle, opened the door, and it hit the car parked next to us. The scratch cost $800. My insurance increased to over $1000 the next year. Despite no further incidents and never having an accident, my insurance increased to $2000 for six months when I called for a tow due to a traction light issue. While shopping for a better policy, I found out they charged the door incident as an accident twice. That's why I want a new auto insurance company.

Very poor service. At no point did they help me with my accident. The person who was supposed to assist me just blamed me and immediately increased my monthly payment. It's not fair for me to pay for assistance when I need it. Very bad experience.

I can't really say, as I haven't made a claim yet. Most of the communication is done through the mail. It just seems like I'm paying too much. I don't drive many miles. I'm a retired senior.

I wouldn't recommend them, especially their home warranty. My hot water tank went bad and they had a $2000.00 deductible, which is outrageous. I managed to replace the same equipment for $1000.00. It quickly becomes apparent that Hartford is not honest and they misrepresent their service.

They're expensive.

The service is great, but the auto insurance rates are extremely high despite combining my auto and home insurances and having no accidents or tickets for over 7 years.

Way too expensive.

They have to offer a better rate for me.

They increased my policy by $600 at the time of renewal.

They told me that they were much cheaper than State Farm. They were, but only by $10.00. Then, they increased my rate by $150.00 after the first six months, despite me having no claims, driving significantly less, and making auto payments. In my opinion, it's not really a good value.

The Hartford has been dishonest about claims, has price gouged long-time customers, does not respond to customer inquiries, offers no flexibility on payment options, and appears to be 'removing' their older customers.

I would not recommend going with Hartford. They don't stand by their advertisements. Despite the years I was with them, I received no discounts!

I don't understand why I am paying so much. I only drive about 30 miles per week, have no accidents or DUIs, and have been driving since I was 16 with no accidents or tickets. Yet, my premiums increase significantly each year.

The driving app was modified and now scores your driving negatively for fast stops. Of course, a driver may have to stop fast if another car cuts them off. There are many reasons for a negative score that a driver can't control, and there's no place to add comments. I used to score in the high 90s, but now I'm in the low 60s.