Is The Hartford A Good Insurance Company? Reviews From Over 1,919 Customers

They want me as a client when others do not, even at 80 years old.

I'm not happy with the 65% increase in premiums.

I also had them in the past and they were quick to handle a claim approximately 15 years ago.

It really is a good insurance company, but I need more discounts because I'm on a fixed income.

Coverage, price, and customer service

Very good and easy to conduct business with.

They started out really good. I need to call and address the increase.

Best price and service.

Handled our claim very well.

I didn't realize I had such low coverage. I did this online last November... low cost for the money.

Your rate increase for my auto and homeowners

They just implemented a 50% price increase. Otherwise, there were no previous problems.

I just wanted to get a better coverage policy.

My biggest complaint is the cost of my home insurance. It is over $250 more expensive than other insurers. However, their auto insurance is competitive.

The prices are high.

They listened and understood my issues.

Amazing auto insurance rates.

They have been great, but I thought I'd check around but nobody is even close.

They don't offer windshield replacement and their costs are too high.

Great prices

They always answer the phone. English is their native language.

They take care of problems quickly.

Good service.

More affordable than anyone else, but premiums went up despite a great driving record.

I would give higher marks, but no insurance is available.

I don't like the annual increases, but they're always kind on the phone.

Low premiums, very responsive

They seem to do alright in regards to service and coverage, even though I haven't had any situations that prompted me to find out.

The people are really nice, but this time around, I added my son to my policy. As a result, the increase is a bit high, especially considering he has had no tickets or accidents. However, the lady who assisted me was exceptionally nice and helpful. She deserves a raise or bonus for her excellent service.

Their rate has always been better than any other insurance companies.

Lowering rates

Their service is great, but it's getting expensive.

Great prices

I didn't give five stars because when I tried to get a hold of someone to ask questions, nobody would help me.

I have no problem with Hartford, I'm just checking for a better price.

I have had no issues with them.

They have awesome insurance, but it's a little too high.

Rep. Elizabeth is helpful.

Prompt service handled all claims without any problems. Saved me money in the beginning. Rates have gone up. Since moving to Georgia, the rates have tripled.

They're always super nice on the phone. They answer your questions and get back to you, if needed, in a timely manner.

They have been reasonably priced, easy to work with, and prompt on claims.

Their administrative process is very good. I haven't had any claims with them over the years, but their insurance rates for coverage are much higher than other insurance companies in my area.

This is the best I've found for the money.

The rates have increased considerably.

I only had to use The Hartford once, and they were right there, fast and polite, with great rates.

Reasonable rates

Easy to deal with when you have a problem.

Hartford has always been easy to use and communicate with.

I have only had cordial relations with The Hartford.

If I needed to discuss anything with them, I was talking to an associate and not an answering service.

I've never had a problem dealing with the company.

I've never had a problem because I've never had an accident since I got Hartford.

Prices are rising way too high

I love everything except the price. They also insure my house.

Complete coverage and rental car

Easy to use and no problems

I have done business before, but this time it was much higher. Thank you.

Covers all my needs at competitive rates.

The Hartford has always been fair in their coverage and responses.

My insurances for both car and home didn't go up, and I'm thankful for that. Thanks.

First of all, unlike other major insurers, they conduct a credit check. For me, this meant unfreezing my accounts with all three credit agencies so that the Hartford could check my credit. Either they don’t have the same connections as other insurers, or the others don’t check, which I find hard to believe. Secondly, when states allowed insurers to raise their rates, the Hartford increased their rates to the maximum amount allowed. Third, the Hartford is owned, I believe, by AARP, and although they are no longer a company exclusively for retirees, retirement remains their primary focus. If so many Hartford customers are retirees, isn't raising their rates to the highest possible amount somewhat harsh? I understand that there are plenty of retirees who have substantial savings, but there are also many who are living on a fixed income. The rate increase I experienced was nearly double what I’d been paying. This seems like pure greed to me.

I was not satisfied with their service. The price was high and all they did was collect their premiums. They never once reached out or assisted me. It was way too expensive considering they never provided any service.

I would advise against choosing The Hartford Over 50. They don't offer assistance or discounts, and essentially force you to use an app. If you don't use the app, they increase your rates. This can be problematic as many senior citizens may not know how to use the app. They raise your rates to astronomical levels, when you can find much cheaper rates elsewhere. I've been with The Hartford twice and I will never return.

I loved that the prices were wonderful, but due to issues with my bank account, my bank blocked my account and I had to get a new card. Because of this, they wouldn't reinstate my policy.

My first six months cost me $462.00. I used an app where they could monitor if I was using my phone, speeding, or braking too hard. I always had a great score, with no problems of any kind. However, when it came time to renew, the price increased to $604.00. The customer service was rude, and when I asked why the price had increased so much, they said it was because other companies were raising their prices. I have since found better prices elsewhere.

What can I say? Their coverage is very expensive and doesn't get less expensive as time goes on. I wouldn't recommend them over any other insurance.

The price is too high for coverage on a vehicle that rarely gets used. Also, the constant notifications from the app were annoying, not to mention the surprise rate increases.

Too high and it increases every year.

I was told my insurance would decrease upon renewal, but it increased by over $120.

They raised my rate significantly twice in one year! The first time was for no apparent reason.

You cancelled my policy when the bank froze our account and returned the payment. We had to repay it because you didn't notify us about the returned payment. That's why I'm giving you a one-star rating.

It's too expensive and it's hard to contact an agent as they are closed much of the time.

It's too expensive and offers too few discounts.

They increased my rates every year. I have never made a claim and the value of my vehicle decreases every year.

The prices are high.

The price kept going up.

They failed to communicate the reasons for rate increases.

They raised my payment by $20, which is a hardship for elderly people on fixed incomes.

They raised my rates after a year and I hadn’t had any claims. I’m shopping around for a new insurance company.

The rates are too high.

They forced me to spend over $7500 to replace the circuit breaker box and would not reduce my premium.

They did not live up to the advertised discounts and raised my premium every year by $100.

They raised my premium.

They have increased my premium by nearly 200 US dollars, and I've had no accidents or tickets.

The premiums are ridiculously high.

No one tried to offer me a better rate or explain what was going on with the AARP insurance company. I received poor customer service when I called in.

Insurance rates can increase by 41% after a single fender-bender claim. The insurance provider does not consider the severity of the accident before deciding on your rate. Minor accidents (no injuries) seem to affect insurance rates in the same way that serious car accidents do.

Because they increased the price by $160

They tripled my rate over a minor accident in a parking lot, even though I wasn't cited.

I bumped into a garage door and filed a claim for $2500. As a result, they more than doubled my premium. My insurance went from $519 to $1080 every six months. Despite having a great driving record, this is a disappointing experience.

I just want to see or get a better quote than Hartford.

The cost of car insurance here is a rip-off. I found an identical policy with a reputable company for less than half the cost.

I called to find out if I could reduce my policy, but they wouldn't do anything without the last four digits of my credit card. They ended up charging my card, which upset me, so I hung up.

I had a poor experience with the company's representatives.

Too expensive.

They're very expensive. Their website is not user-friendly. I currently don't have access to a printer. I requested my insurance cards to be mailed to me in September when my policy was renewed, but as of December 26, I'm still waiting for them.

The price is high.

I believe that if you work from home, you need to be away from playing children. It was very hard to hear the representative because the children were playing right where she was working. I'm not happy with this.

They couldn't determine whether I was insured or not, even after accepting my payment, issuing me a policy number, and providing me with insurance cards for my car. I would have rated them a 1, but my experience with a claims adjuster who was extremely helpful saved them from that. However, he was unable to resolve the issue. He did admit that he had several claims on his desk with the same problem.

They increased my payment because I moved. I haven't had a claim ever. Money is tight, so I'm looking for cheaper insurance.

Their website is becoming increasingly difficult to navigate. Over two months ago, I requested a new insurance card to be mailed to me, as I don't have access to a printer. However, I still haven't received it. I had to take a screenshot and save it on my phone, hoping I don't get pulled over.

Too expensive.

Their customer service is poor and they took an excessive amount of time to settle my claim. Additionally, they had my wrecked vehicle taken to a junkyard that was so far from my home, I couldn't retrieve the rest of my belongings from it.

They increased my insurance by $300, which I had already paid, when I sold one of my cars.

Your rates are excessively high and the service is poor.

They raised my premium by 23%.

I really think you are overcharging me. I have no accidents or DUIs and don't travel over 200 miles a month. Somehow, I thought I would get a discount. Thank you.

I was quoted one price, but it increased several times.

The rates keep increasing for no valid reason.

The prices keep rising year after year. AARP is supposed to help us older people save on products, but that's not the case with The Hartford. After 5 years, I'm still not seeing any savings.

I was in an accident and received a ticket at the time. The Hartford immediately added points, a fine, and the ticket to my record that day. I hired a lawyer out of my own pocket and challenged in court that the county had not maintained the traffic light at the intersection. Two lights were burned out. The EMS personnel on scene mentioned that there were several wrecks there that week. I won my case, and the verdict was no points, fine, or ticket. I informed The Hartford, but they refused to remove it from my record.

My rate keeps climbing, even though there is only one driver and one car.

I do not have the policy I requested. It's very expensive for minimal coverage.

I drive a 2005 model and I feel that I shouldn't be carrying full coverage. Times are getting harder to stretch a fixed income, so I need advice on what I actually need, instead of how much the company feels they can charge me.

The Hartford wants to charge me almost double what other companies are willing to charge me. I have had a fender bender while insured with them and I suppose at my age and retirement status, that qualifies me as being a high-risk candidate. Prior to my accident, I was considered a safe driver. I have spent my adulthood in driving jobs, so that does qualify me or put me in a different status or category. I am an extremely careful driver and I have racked up thousands of miles on the road because of my driving history. I am sorry that I will be seeking other insurance coverage because of my increased rates with The Hartford and new sky-high rates for coverage that I want. The Hartford is losing a very careful driver because of its narrow-minded practice against senior citizens.

I'm paying too high for insurance even though I have a perfect driving record and excellent credit.

I felt intimidated by them for an entire year. They explained that my only option to leave would be to have new coverage at the time of the call, or they would report an SR22 to the DMV the same day. I paid yearly, not monthly. They were strong-arming the mentally disabled who are not able to switch monthly. I would not recommend them. My policy expired on the 13th, I received new coverage on the 10th, and they said they owe me no money and were not interested in any new policy information.

It's expensive. They constantly increase the rate, so I have to call and straighten it out.

Twice I called with a question. Twice I got an unhelpful assistant. Must be my bad luck.

I would have given them a 0 if it had been an option! After almost 20 years, all they've done is raise my rates again and again. They started five years ago by doubling my rate after an accident that wasn't my fault. Now, they're just raising my rates because they can. I live on Social Security and I can't afford them! They're supposed to be helping retirees, not persecuting them. I don't feel valued as a customer or as a person. When I called to ask for help, the representative was argumentative, rude, and raised my rates AGAIN while we were on the phone!