Is The Hartford A Good Insurance Company? Reviews From Over 1,797 Customers

No one else can beat their price for the coverage I get.

Good price. Good service.

The personal customer service.

The price for insurance is high, but the customer service is excellent.

I'm not sure why, but my insurance coverage went up by $30.

They want me as a client when others do not, even at 80 years old.

I'm not happy with the 65% increase in premiums.

I also had them in the past and they were quick to handle a claim approximately 15 years ago.

It really is a good insurance company, but I need more discounts because I'm on a fixed income.

Coverage, price, and customer service

Very good and easy to conduct business with.

They started out really good. I need to call and address the increase.

Best price and service.

Handled our claim very well.

I didn't realize I had such low coverage. I did this online last November... low cost for the money.

Your rate increase for my auto and homeowners

They just implemented a 50% price increase. Otherwise, there were no previous problems.

I just wanted to get a better coverage policy.

My biggest complaint is the cost of my home insurance. It is over $250 more expensive than other insurers. However, their auto insurance is competitive.

The prices are high.

They listened and understood my issues.

Amazing auto insurance rates.

They have been great, but I thought I'd check around but nobody is even close.

They don't offer windshield replacement and their costs are too high.

Great prices

They always answer the phone. English is their native language.

They take care of problems quickly.

Good service.

More affordable than anyone else, but premiums went up despite a great driving record.

I would give higher marks, but no insurance is available.

I don't like the annual increases, but they're always kind on the phone.

Low premiums, very responsive

They seem to do alright in regards to service and coverage, even though I haven't had any situations that prompted me to find out.

The people are really nice, but this time around, I added my son to my policy. As a result, the increase is a bit high, especially considering he has had no tickets or accidents. However, the lady who assisted me was exceptionally nice and helpful. She deserves a raise or bonus for her excellent service.

Their rate has always been better than any other insurance companies.

Lowering rates

Their service is great, but it's getting expensive.

Great prices

I didn't give five stars because when I tried to get a hold of someone to ask questions, nobody would help me.

I have no problem with Hartford, I'm just checking for a better price.

I have had no issues with them.

They have awesome insurance, but it's a little too high.

Rep. Elizabeth is helpful.

Prompt service handled all claims without any problems. Saved me money in the beginning. Rates have gone up. Since moving to Georgia, the rates have tripled.

They're always super nice on the phone. They answer your questions and get back to you, if needed, in a timely manner.

Excellent communication with the agent, good explanation of the process, pleased with the good work from the contracted businesses.

They have been reasonably priced, easy to work with, and prompt on claims.

Their administrative process is very good. I haven't had any claims with them over the years, but their insurance rates for coverage are much higher than other insurance companies in my area.

This is the best I've found for the money.

They were very knowledgeable and the price was right. Oh, and may I add, they also helped me save extra money.

My last bill was slightly lower instead of being raised. I need to know if there's a way to lower it further. I only drive less than 2000 miles a year. Should I consider giving up collision coverage?

The rates have increased considerably.

I only had to use The Hartford once, and they were right there, fast and polite, with great rates.

Reasonable rates

Easy to deal with when you have a problem.

Hartford has always been easy to use and communicate with.

I have only had cordial relations with The Hartford.

If I needed to discuss anything with them, I was talking to an associate and not an answering service.

I've never had a problem dealing with the company.

I've never had a problem because I've never had an accident since I got Hartford.

Your rates are too high. I wouldn't recommend you to anyone. I thought being an AARP member would get me a good rate. You're just like everyone else.

The rates are too high.

While backing out of a parking spot, a car sped by me and didn't see me. Naturally, I hit the side of her car and sustained no damage to my car. I called the police for a report, but because the plaza was private property, they wouldn't come. My insurance went up by $900 for five years. I have had a safe driver discount for years, and this really hurt.

I wouldn't recommend it. I drive one car, am retired, widowed, and own my car and home. My rate increased by $500 a year, even though I drive less than 3,000 miles a year. I am definitely shopping for new coverage.

The policies for auto and home are too expensive, even with AARP. They seem to discriminate against people aged 65 and above.

I've been with them for five years, with no accidents, yet my policy premium increases every year.

Their prices are too high!

No discounts are given for years of driving without claims.

I've never had a claim, so I can't comment on how they handle them. However, I've noticed that their premiums are somewhat high compared to other companies.

It was okay for two years, but a 50% increase in the third year for no apparent reason drove me away. Also, they made up their own driving statistics on me. They were fantasy numbers.

Although I paid the quoted six-month premium, they continually bill me for additional monetary amounts every month without any explanation. It seems they assume the elderly will just pay whatever additional charges they bill. They are totally insensitive to the elderly and show no concern for the lack of income to support their tactics.

The response is slow.

I got Hartford through AARP, as it was touted as a good deal for retirees. However, this doesn't seem to hold true for those on a retirement or fixed income. I drive about 6 miles per week and recently experienced a $90.00 increase in cost. The same is true for my home insurance. I've never had a claim on either policy. In fact, I paid $8500.00 out of pocket to remove a tree threatening my house during the last storm. I'm currently seeking a better-suited insurance option for my needs.

I have been with The Hartford for over 30 years. In the past few years, when I had to communicate with an agent, it was the worst experience. She never returned calls, she forgot or didn't make notes on the issue at hand, so she was always in a state of confusion. She kept trying to send me a check that I told her several times was already paid to the auto shop. I wanted to switch at that time but was too busy. Now, my monthly payments have more than doubled. I'm done with their very poor service and increased rates. I wouldn't recommend them.

They were decisive, but their explanations were poor.

The insurance is too high for me as a senior on a fixed income and being an AARP member.

Look for a company that will support you and offer competitive or better rates for retirees who have had a policy without claims. Their rates should go down, not increase by 26% or more just because they have insured homes or cars that should have been priced higher. Now, they want everyone to pay for the few. This is socialism at its finest!

It's too expensive. They do not take age, driving record, and discounts into account. They also require an AARP membership.

They tried to raise my premium by 75%. That's not happening!

The policy is making my mortgage payments very expensive.

The rates were great for the first two years, but then they almost doubled despite no accidents or tickets.

My rate increased by four hundred dollars despite having no DUIs or speeding tickets. It might be worth shopping around more.

Shop around before you commit. There are cheaper rates available.

I had no interaction whatsoever. I started with a good rate, but a year and a half later, the rate doubled for no reason (0 claims). I'm pretty sure all insurance companies play the same game.

Hartford raised my rate without any explanation or accidents. That's why I'm leaving Hartford.

While the premium is less than others, it is too expensive for two senior citizens with one car. It's about 50% more.

Everything is 'online'. I couldn't communicate with a person for service. I cancelled this policy.

The rates keep climbing, gradually!

I took an online driving course to receive only a small discount. I've used them for over 10 years. Their rates are higher than other providers, and it seems like it's about time to consider switching.

Way too expensive.

The Hartford has always treated me fairly, providing good service at a good price. However, in the last two years, they've raised my rates by 100%, despite the fact that I've never made a claim, had an accident, received a DWI, or even a ticket. I have a perfect record, so I don't understand why my rates have increased so drastically. I understand that they need to account for high-risk drivers, but it seems unfair to penalize those of us with a perfect record. A 100% increase in 2 years seems almost illegal.

It's too expensive. They don't apply discounts for seniors or people who drive less than 5000 miles per year. They have an app that records your driving, but it's very invasive. It requires an AARP membership, which I don't use.

They arbitrarily raised rates by 30%.

When your program to monitor my driving was incompatible with my phone, the discount was withdrawn, and I was billed an extra 86 dollars. I was not told about this in advance. I feel this was unfair.

They informed me about a new option on the auto policy. I agreed to this new option without knowing that it would negate my $850 credit, which I had earned for having no incidents. When the representative finally informed me about this, I requested to revert the changes. However, she said it was impossible once the changes were entered into the system. This upset me greatly. I believe they should have informed me about this consequence beforehand.

Everything was good until I had to make a claim.

First of all, unlike other major insurers, they conduct a credit check. For me, this meant unfreezing my accounts with all three credit agencies so that the Hartford could check my credit. Either they don’t have the same connections as other insurers, or the others don’t check, which I find hard to believe. Secondly, when states allowed insurers to raise their rates, the Hartford increased their rates to the maximum amount allowed. Third, the Hartford is owned, I believe, by AARP, and although they are no longer a company exclusively for retirees, retirement remains their primary focus. If so many Hartford customers are retirees, isn't raising their rates to the highest possible amount somewhat harsh? I understand that there are plenty of retirees who have substantial savings, but there are also many who are living on a fixed income. The rate increase I experienced was nearly double what I’d been paying. This seems like pure greed to me.

I was not satisfied with their service. The price was high and all they did was collect their premiums. They never once reached out or assisted me. It was way too expensive considering they never provided any service.

I would advise against choosing The Hartford Over 50. They don't offer assistance or discounts, and essentially force you to use an app. If you don't use the app, they increase your rates. This can be problematic as many senior citizens may not know how to use the app. They raise your rates to astronomical levels, when you can find much cheaper rates elsewhere. I've been with The Hartford twice and I will never return.

I loved that the prices were wonderful, but due to issues with my bank account, my bank blocked my account and I had to get a new card. Because of this, they wouldn't reinstate my policy.

My first six months cost me $462.00. I used an app where they could monitor if I was using my phone, speeding, or braking too hard. I always had a great score, with no problems of any kind. However, when it came time to renew, the price increased to $604.00. The customer service was rude, and when I asked why the price had increased so much, they said it was because other companies were raising their prices. I have since found better prices elsewhere.

What can I say? Their coverage is very expensive and doesn't get less expensive as time goes on. I wouldn't recommend them over any other insurance.

The price is too high for coverage on a vehicle that rarely gets used. Also, the constant notifications from the app were annoying, not to mention the surprise rate increases.

Too high and it increases every year.

I was told my insurance would decrease upon renewal, but it increased by over $120.

They raised my rate significantly twice in one year! The first time was for no apparent reason.

You cancelled my policy when the bank froze our account and returned the payment. We had to repay it because you didn't notify us about the returned payment. That's why I'm giving you a one-star rating.

It's too expensive and it's hard to contact an agent as they are closed much of the time.

It's too expensive and offers too few discounts.

They increased my rates every year. I have never made a claim and the value of my vehicle decreases every year.

The prices are high.

The price kept going up.

They failed to communicate the reasons for rate increases.

They raised my payment by $20, which is a hardship for elderly people on fixed incomes.

They raised my rates after a year and I hadn’t had any claims. I’m shopping around for a new insurance company.

The rates are too high.

They forced me to spend over $7500 to replace the circuit breaker box and would not reduce my premium.

They did not live up to the advertised discounts and raised my premium every year by $100.

They raised my premium.

They have increased my premium by nearly 200 US dollars, and I've had no accidents or tickets.