Is The Hartford A Good Insurance Company? Reviews From Over 1,797 Customers

I had a claim on my home last year and they raised my rates by 30% this year. I am considering changing my insurance carrier.

Great customer service

I would say it's very good. I just need to save money wherever I can, so I'm just comparing rates.

You need to take some defensive driving classes for a small discount or bundle home and auto, more than one auto. Be aware that rates may increase yearly if you're not paying attention. Their customer service for a claim is great, based on our experience.

They offer a great lower rate to get you signed up and onboard. However, after a year, you may see your rates increase for a variety of reasons they provide.

I feel their cost is too high for just myself as the driver.

For those of us who are retired, on fixed incomes, and use our cars very little, your rates are totally unreasonable.

Customer service is always courteous.

It has been fine, just too expensive.

This car insurance is very good, especially when I needed a battery jump.

It's costly, despite having zero traffic infractions or accidents!

This is an excellent company with great rates. I tend to compare prices yearly. They have wonderful customer service.

Hartford provides good comprehensive insurance coverage for home and automobiles at competitive rates. However, a savvy consumer needs to compare rates to make sure they are spending their money wisely.

Tru Lane is confusing.

The first year was great. However, my premiums were substantially raised in the second year. I'm concerned that the next renewal might bring an even bigger surprise.

Honest, affordable, and quick.

The only problem I have with Hartford is the price. It has risen way too high for our budget and the age of our vehicles.

After they almost doubled my homeowner's insurance, I found out my deductible is $2000.00. Moreover, my malfunctioning sump pump, which caused water in the basement, was not covered! That whole fiasco cost me $4000.00 out of my pocket.

I don't have anything bad to say except that the price went up significantly for no apparent reason. I have no tickets or accidents, yet it just went up by 300.

Great company. A little on the expensive side, but they are very good at what they do!

They raise premiums on excellent drivers, attributing it to less credible factors.

I found that The Hartford's rates are somewhat cheaper than Progressive and others.

I would let my friends know that I have had an excellent experience with The Hartford. I feel they provide excellent coverage for an excellent price. I also have had experience working with their claims department and feel they were knowledgeable, professional, and provided me with an excellent result.

They were very fast, accurate, and compelling!

Contacting a claims agent was very difficult.

I wish they had more flexibility with payments.

My experience with The Hartford has been great over the years! Claims have been processed in a timely manner. My current concern is that I have a 2020 Dodge Journey and the cost has increased by more than $175.00. I'm retired and drove a 2009 Dodge Journey for 12 years, accumulating only 80,000 miles. So, the current rate seems unreasonable to me!

It's been good.

The coverage on the vehicle is good. The price was lower when two vehicles were involved. They always have time to answer questions.

Don't forget to ask for discounts.

Good company with alright pricing.

Good, use them.

The service is OK, but the price is high.

I have had a long-term experience with The Hartford, but I have only filed one auto insurance claim.

Lower insurance cost.

Good, except for the renewal rate increase.

It's way too expensive. I saved over $600 by shopping for identical coverage elsewhere.

I really like the coverage on my home.

Good coverage, fair pricing, and excellent customer service.

Tesla vehicles are not covered.

Absolutely perfect. I'm looking to bundle, not change!

It's been okay, but the rates keep increasing even though we drive less. We probably drive less than 10,000 miles a year.

Everything was fine until there was a $600.00 increase.

We like being insured by The Hartford, but we may have to switch to another insurer for monetary reasons.

They have good ratings.

They've been able to help me when needed.

I enjoyed being with Hartford, but they increased their prices significantly. I can't afford that. Due to inflation, I can't manage to pay their bills. So, I had no choice but to leave. I thought that with Hartford, you get the AARP and your rates go down. However, that's not what happened.

Make lower rates available for fixed income seniors.

Great, but I needed a cheaper policy.

A large increase in my monthly premium forced me to search for other options.

Great service, rates, and customer service!

The price is very high, especially for my income. I would not recommend it to friends for that reason.

I appreciate the full-year coverage. However, I find that the cost is becoming unaffordable. I would like to see if you could reduce the cost for seniors living in Arizona, as we have been informed that such a policy exists.

It's just money. I have no problem staying with them.

They offer lower rates.

I don't have an issue with Hartford. I was just checking rates.

I love The Hartford! I especially appreciate the glass coverage they offer.

They have been a great insurance company for 24 years, but they have raised their rates so high that I can no longer afford them. Their rates are almost double what others are charging.

They were cheaper than anybody else and I got full coverage.

They were always very responsive when I called.

My rate was raised by 50%. I'm 82 and don't drive much, and my wife doesn't drive at all. I plan to cancel my policy as soon as it expires.

I didn't enjoy my experience with them at all. They were increasing our rates every six months for no apparent reason. Despite our perfect driving record, they kept raising our policy.

Check with three or more other companies for quotes. Hartford offers far less coverage for the same price that other companies offer.

They would not discuss lowering my premium.

Every time you try to talk to the representative handling your call, it feels like absolute gaslighting. When we were hit by another car, the 'claims adjuster' seemed to care less about getting the report.

They offer good discounts for older drivers.

The rates are high, even with a multi-car discount.

The company as a whole might be OK. We've been with them for 4 1/2 years and they raised our price for one car by more than 60%. I'm 59 years old, have no accidents, no tickets, and they want to charge me $3400 for one year. That's a slap in the face and I'm definitely going to look elsewhere. The representative that I spoke with a week ago said that since I'm 60 years old, if I get into an accident, I will get hurt faster than a younger person. That's why my premiums went up.

They advertise that they don't raise your insurance because of an accident. That's incorrect! They raised mine!

Beware of dishonesty when it comes to pricing and how discounts are calculated. The endorsement by AARP is false advertising at best and somewhat counterintuitive for what one would expect from an organization that claims to look out for senior citizens.

There's a significant increase every six months.

Be cautious, they increase the rates every six months without any clear explanation. They also penalize you severely for any minor mistake.

The prices are too high.

Your auto claims department really needs attention. I would be happy to provide feedback on the individuals who were supposed to assist me.

It's too expensive for seniors.

I had a pretty unfortunate experience. My insurance was cancelled because my bank issued a fraud alert and deactivated my card. As a result, the automatic payment didn't go through. Now, I'm being asked to pay $300 to reinstate my insurance. As someone on disability, I don't make that kind of money. I'll have to find another provider. It's disheartening to feel like people on disability are being taken advantage of. This situation is disappointing.

There was a 30% increase over one year of policy with no claims.

Way too expensive for liability only.

The price of the premium was two and a half times more than what I am currently paying with another carrier.

In my area, they offer very low payments for safe drivers who drive less than 50 miles a day. I drive a maximum of 25 miles a day with no tickets or claims. I believe I should be paying a lot less.

I started with an $800 full coverage for a year, but it increases every year. Once, I went to the post office with my grandkids. When we came out, cars were parked on each side of my vehicle. As we approached the driver’s side, a dog started barking and jumped at the opening in the window. My grandson ran to the passenger side of my vehicle, opened the door, and it hit the car parked next to us. The scratch cost $800. My insurance increased to over $1000 the next year. Despite no further incidents and never having an accident, my insurance increased to $2000 for six months when I called for a tow due to a traction light issue. While shopping for a better policy, I found out they charged the door incident as an accident twice. That's why I want a new auto insurance company.

Very poor service. At no point did they help me with my accident. The person who was supposed to assist me just blamed me and immediately increased my monthly payment. It's not fair for me to pay for assistance when I need it. Very bad experience.

I can't really say, as I haven't made a claim yet. Most of the communication is done through the mail. It just seems like I'm paying too much. I don't drive many miles. I'm a retired senior.

I wouldn't recommend them, especially their home warranty. My hot water tank went bad and they had a $2000.00 deductible, which is outrageous. I managed to replace the same equipment for $1000.00. It quickly becomes apparent that Hartford is not honest and they misrepresent their service.

They're expensive.

The service is great, but the auto insurance rates are extremely high despite combining my auto and home insurances and having no accidents or tickets for over 7 years.

Way too expensive.

They have to offer a better rate for me.

They increased my policy by $600 at the time of renewal.

They told me that they were much cheaper than State Farm. They were, but only by $10.00. Then, they increased my rate by $150.00 after the first six months, despite me having no claims, driving significantly less, and making auto payments. In my opinion, it's not really a good value.

The Hartford has been dishonest about claims, has price gouged long-time customers, does not respond to customer inquiries, offers no flexibility on payment options, and appears to be 'removing' their older customers.

I would not recommend going with Hartford. They don't stand by their advertisements. Despite the years I was with them, I received no discounts!

I don't understand why I am paying so much. I only drive about 30 miles per week, have no accidents or DUIs, and have been driving since I was 16 with no accidents or tickets. Yet, my premiums increase significantly each year.

The driving app was modified and now scores your driving negatively for fast stops. Of course, a driver may have to stop fast if another car cuts them off. There are many reasons for a negative score that a driver can't control, and there's no place to add comments. I used to score in the high 90s, but now I'm in the low 60s.

I have been a customer for over 20 years. After one accident, the premium was doubled.

It's too expensive for seniors! There aren't many choices for less expensive insurance for seniors on a fixed income.

I was very disappointed when my car insurance rate was increased by 50% without any prior notice or reason, such as accidents or traffic violations.

It's good for the first year, then the price jumps up significantly, so you have to shop around for another company.

I would tell my friends that Hartford tends to take the easy way out and attribute any claims as your fault, even when they weren't.

My insurance was raised by 400 last year for no apparent reason. Poor service.

I've only been with Hartford for approximately 18 months. My auto premium almost doubled in cost. The original monthly payment was $332 per month, now it's $594. The home insurance increased from $1700 to $2500. These drastic increases have me searching elsewhere.

Inform people that they still need some type of auto insurance even if they don't have an automobile anymore when they cancel their auto policy. When I went to reapply for auto insurance, I was told I couldn't get another policy because I had been without auto insurance for over a month. What a shock! I didn't know I was supposed to keep auto insurance even though I had no vehicle!

They started with a low price and then increased it every 6 months.

It's not worth it. There's not a significant discount.

The price went up by over $200.00 in one year. I've had no accidents or tickets in over 50 years. Really?

The rates have gone up 50% over the last 12 months (with no incidents or changes in vehicles/drivers), which is unacceptable. Thus, we have switched to another company.

The service was satisfactory, but with each policy period, the price increased. I started at $680 and ended at $868.

Their driving monitor app needs a complete overhaul. It doesn't account for defensive driving or real-time conditions.

I'm not satisfied with the coverage. Over the past year, it has become extremely expensive. The monthly premium for my used car has doubled.

I advised my friend who was considering them, that this is not a trustworthy company. In my experience, they have not been reliable in paying claims. I had to pay hundreds and they removed comprehensive and collision coverage from my policy. As a result, my car was damaged and they did not cover the repairs. I found them to be unkind and dishonest.

They promised one rate, but it ended up being $70.00 more.

Verify and compare all quotes.

Hartford was okay, but very high in price per month.

It's much too expensive and hard to get in touch with anyone.

The first year was good. However, the subsequent price increases prompted me to look elsewhere. I found another policy for less than half of what The Hartford was charging!

Don't get insurance from them. I've been paying $125 a month and have never had a claim.

The service is below average and the price is not great.

It was expensive. Luckily, I didn't stay with them for long.

They were recommended by a friend. I already had Arthur, who made it sound like a good deal, but the rates kept going up. I called and asked why. They said there were too many uninsured drivers in my zip code. I don’t get tickets, I haven’t had an accident, but the rate kept going up. So, I discontinued my AARP membership and now they want to raise my rate because I’m no longer a member.

We didn't realize that our policy would more than double after minor damage to our vehicle. It seems we have paid for the other party's repairs. Our own repair was very minor.