Is The Hartford A Good Insurance Company? Reviews From Over 1,797 Customers

It's okay, except for the price.

I wasn't happy with the feedback regarding my driving record on the app. Due to one hard brake and some other issues, I was informed that my rating numbers are at 78-79. I have never had numbers this low.

The premium kept increasing.

They cater to the older demographic.

It's fine, except for the large price hikes.

We had an excellent service experience. After losing my husband, I was looking for the cheapest car and renters insurance due to a limited income.

My only complaint would be the price.

So far, it's good, but I'm looking for a better price.

My rate is affordable with 100% coverage. The customer service does a great job. I will not switch unless they raise my rates.

The premiums at The Hartford have soared! As a widow who doesn't drive many miles, I simply can't afford The Hartford anymore. It's as simple as that.

Very good, but too costly.

I wish I could stay with them, but Insureify helped me out financially.

They have been wonderful over the years, but I was looking for someone with much cheaper rates. If I could stay with them, I would, but I needed a break in price for coverage. Sorry to go, but it's down to dollars and cents.

The price is too high now.

The service is excellent, but the pricing is high.

Great. This is one of the few companies where you can pay annually, not every six months.

Switch to The Hartford now.

The rates for some of their services are good, but the rates for others are fairly high. This seems to be a situation with most companies. They offer a low price to start and then significantly increase it every year.

The rates are too high.

Good prices.

Excellent.

Get on the phone and call around for the same coverage pricing.

Great, just too expensive.

Good service.

Hartford has gone the extra mile for us, considering our age and value. We appreciate the attention they have given us.

I have been with them for 11 years and have maintained a good standing. However, this year, I received my statement and I was shocked. I only have one car, a 1998 Saturn SL2, which I bought brand new in August of 1998. Back then, I had two cars, but now I'm down to one. I can't understand why the insurance is so high for just one car. Last year, I was paying $84.13 per month, but now they want $120.06 per month. I'm 77 years old and I don't have extra money. I drive less than 60 miles a day and I'm a very good driver. I used to drive a ten-wheeler dump truck and I had a good record. So, why is the insurance so much?

I am unsure why you're referencing my current insurance company when this is supposed to be a survey on my inquiry for new insurance. My experience looking for new insurance was not at all like the advertisements. Not one of the offers that came through was any less than what I currently pay, so I thought it was false advertising.

It's great insurance, but it is expensive.

I've had no issues with The Hartford, but the price keeps going up even though I'm retired and barely drive.

The cost of auto insurance in Connecticut is too high.

I loved this agency until they raised my rate by an extra $50.00 a month, even though I have a clean record.

Good company, just raising rates too much.

Great price. Good people.

This year, my premium increased by $1200 despite having no violations or accidents for the last 45 years. Moreover, I've taken your safe driving course for the third time. It seems like you are profiting from safe drivers to provide discounts to risky drivers.

I didn't appreciate the monthly payment increase for the car insurance. It was ridiculous. They didn't give me any warning.

Very good.

Good.

Everything is good except the pricing is too high.

Excellent. We have been very pleased with their quick responses. My reason for getting auto quotes is for comparison.

The customer service is excellent, but the range of vehicle types covered is limited.

I would love to have a lower price per month. I don't drive that much.

The Hartford is good, but they won't insure my 2013 Dodge Challenger. They will insure my '93 Corvette and my Dodge 3500. It would be a 5-star company if they would insure my Challenger.

Hartford and Progressive are two top-notch insurance companies. They provide excellent service and customer service.

Excellent

The rates could be better.

The service is fine and the policy is clear, but the cost is too high.

It's expensive, but good.

I haven't had any problems with The Hartford. I'm just looking for a better rate. I keep seeing ads for people who drive less than 50 miles a day. I don't even drive 50 miles in a week! Where can I find an insurance company that actually offers that type of policy?

Don't buy.

The Hartford has been a very good company for us. However, the app that monitors your driving had to be deleted and reinstalled twice due to updates. The prices were very comparable to those of Progressive, USAA, State Farm, etc., and were somewhat lower.

I haven't made any claims in the last 20 years, yet my insurance continues to increase.

It's a great company for me.

This company has good customer service, but they raised our rate.

Very good.

I like them. However, I don't appreciate the 25 percent increase.

I never had any issues with Harford. Harford was a really good insurance company, just that they raised the insurance value without warning or giving you notice to prepare for the upcoming increase. In that area, it just wasn't good at all. When you take someone's insurance from 219 to 511 without a warning, I mean, who can really afford that?

They handled the claim professionally and expediently.

Excellent

I have no complaints. I've been checking rates and coverages to ensure that I have the best deal.

I felt it was unjustified that they doubled my premium for a minor fender bender. Additionally, my home policy increased for no apparent reason. I tried to find cheaper options, only to discover that no other company offers a better price!

It started out really well, but the price went up by $400 the next year. Now, this year, the cost for auto insurance and my fifth wheel home insurance has increased by $900 and $300 respectively. This is not good.

The service is good, but the rate increases are excessive.

It should be cheaper. Everyone else offers $29 a month with no tickets or accidents in the last 5 years. I may be leaving.

The Hartford Insurance is not actually a company in Connecticut. Instead, they farm out their policy holders to a firm called Trumbull Insurance. When you sign up for insurance with The Hartford, it's not made clear that you'll be dealing with a different company altogether, which is a bit misleading. Another issue with The Hartford is that they continually raise rates without providing an explanation. When I contacted them about this, their response was that they've had to pay out a lot for claims and this is how they compensate for the losses. Essentially, you end up being penalized for other people filing claims. Therefore, my advice to potential buyers is to steer clear of The Hartford. The only thing you'll get from them is an unexpected surprise.

Check out the coverage. My deductible was not covered by an uninsured motorist, even though I have uninsured motorist insurance.

The cost is way too high considering the amount that I normally drive.

The rates are through the roof. It makes no sense how much you are being charged for auto insurance today. This is all with a clean driving record - no accidents, no moving violations, no points, but you're still paying through your nose. Something really needs to be done with these insurance companies.

I was not informed about the payment date update. My payment increased after a month without any explanation. Also, I can never get a hold of customer service.

I am disappointed with The Hartford. I had a policy for four cars and initially, the rate was great. However, every time my policy renewal came up, my premium increased. I have had no claims, and when I asked why the rate changed, the answer I got was simply that The Hartford has paid a lot out in claims and so they spread the loss cost to all policy holders. I stated that I have had no claims, so I felt I was being penalized for other people's claims. I also found out that there is no such Hartford Insurance Company in Connecticut, but in fact, the insurance policy is through The Trumble Insurance Company. I never signed up with them. Hartford states 'The Buck got your back', but the only thing you get in the back is a bunch of antlers. So, before I get run over by the Buck, which would leave incremental hoof prints and cause another increase because I was in the way, I found a new insurance company that does not have any bucks running around loose.

You can be with them for 15 years with a clean record, but one minor fender bender and your rates increase by 56%. What a money grab.

Bait and switch, no personal experience, all automated.

Rates are raised without any claims, which is very difficult for people with a fixed income.

After 22 years, they switched me to a new customer because they no longer deal with the place where I got my insurance. In one year, my rate tripled. As I checked around, everyone else was approximately $1000 or more less than the company I've been with for over 20 years. When I spoke to them, they simply said they could help me cancel or drop coverage. The Hartford doesn't seem to care.

Like all other insurance companies, they start with low rates but increase your monthly cost with every renewal.

Beware of rate increases.

Take into consideration the amount of miles driven.

Too expensive.

I couldn't reach customer service and the money sat in my account for the insurance to be paid. I will never buy insurance from them again. Now they are charging me because of their actions. It was a bad experience.

I felt somewhat taken advantage of. The first year was very fair, but there was a significant increase in the second year and an even higher increase in the third year. Despite maintaining a perfect driving record and having the same cars, the increase seemed unreasonable. The third year's rate was more than double that of the first year.

Rates continually increase even with an excellent driving record.

Hartford charged $1400 to insure an economy car, despite a clean driving record and an 800+ credit score. The broker is never at the office.

Their prices are high.

I'm not savvy with emails and was waiting for the bill in the mail. They should have called me. Poor service.

They almost doubled my rate and I had to leave them.

Their monthly payments have gotten out of hand.

I would advise against purchasing from them. They have significantly increased their insurance prices to the point where it's nearly impossible to afford, particularly for seniors. I initially purchased it through AARP, hoping for a fair price, but the experience has been terrible.

I have no accidents or claims, and I'm retired, driving only 5k miles on one vehicle and 9k miles on the other. Yet, my premium has almost doubled.

They were good for many years, but there has been a change in the company and now they don't care about the customers anymore.

The customer service is good, but they raised my policy premium twice in a row. I had no claims, no accidents, and have an 800+ credit score. No explanation was given for either of the increases. I found the same coverage with a different company for $160 less per six-month period.

They start out with low rates, but then they make excuses for high rate increases. It used to be that you got rewarded for being a good driver, but not with them.

You raised the insurance without informing the client. $200 is too much for a car driven less than 25 miles a week.

The prices are competitive, but the billing is unacceptable.

I have no experience with Hartford because I have never made a claim. However, I believe the price is not in line with my driving history.

I called to negotiate a lower price for the same policy I had, but they wouldn't discuss it. I had to change my deductible to get a lower price. I was always satisfied with them until now. I suggest you scrutinize their offers before accepting the first thing they propose.

True Lane does not function properly and Hartford changed their method of collecting data.

The renewal price was extremely high. I managed to purchase new insurance for nearly half of Hartford's price.

The monthly premium was raised by 100% after a minor accident. Their handling of the claim was okay, but not great. It took longer than necessary to direct me to the correct repair facility as the initial information provided was not valid.

My auto insurance premium was raised by 26% over last year despite no accidents, no claims, and the same two vehicles and drivers.

The experience is overall good, however, I still think that the monthly payment is too high.

They are charging me for an accident I did not have.

The Hartford has increased our rates by at least $90 over the past few years. They wanted us to pay almost $400 a month for full coverage on two vehicles that were over 20 years old. I can't imagine what it would cost if we had newer cars.

The rate increase was too much and the ID cards would not update after the premium was paid.

Providing a price and then adding all kinds of stipulations after the fact is a bit concerning for me.

Too expensive.

They provide excellent quotes and quick customer service for claims. However, their response to questions about ratings and missing AARP rates is very poor.

You can't get through to anyone for help if you need it.

They told me I qualified for a safe driving discount, but when my insurance renewed, it went up by nearly 50%!!!

I was happy until they told me they were not renewing my policy.

They wouldn't allow me to pay for my auto insurance in full upfront. They even charged me a $7 fee for attempting to do so. Changing bank information requires a phone call, which is inconvenient. In this era of data breaches, I prefer to have control over my banking information.

It's expensive.

It's pitiful when I have to take my own pictures of my car because the insurance adjuster isn't available and the company doesn't deem it necessary or important to have that person around. My experience with Hartford, including dealing with a representative named Heather, has been unsatisfactory.

Too expensive for seniors.

I would advise against choosing Hartford.

It's too expensive. I drive less than 100 miles per month and have had no accidents or tickets in 10 years. I can find cheaper options elsewhere.

Ensure that the quotes you receive are straightforward, with no surprises.

The customer service is very poor, they are not flexible, and they handle claims weakly, especially after an accident that wasn't your fault.

They were good in the beginning but have raised my rates by 75% in the last 4 years. I have never made a claim. There are no discounts for good driving.

So far, it has been good. My current issue is the high cost of coverage, which seems to be the same with many of the companies I've examined.

It's too expensive and it's getting worse.

They charge excessively and increased my bill by $300! I had no claims or citations. Now, I have switched to Allstate.