Is The Hartford A Good Insurance Company? Reviews From Over 1,790 Customers

Customer service is good; however, even with the discount, it's higher than other companies.

Not a problem, just looking to save money.

My Hartford insurance policy is a recommendation from AARP. The coverage is exactly what I need and the customer service is great.

There are large annual premium increases.

The Hartford has been good, but as in life, any additional discounts are appreciated. I could use a better bundle price for my home, which is as important to me as my vehicle. I'm just not seeing the incentives to bundle.

Every year, my policies increase in price. It was good and cheaper when I started. I have had no accidents or claims.

Excellent

The insurance was affordable, but after a couple of accidents, the policies were cancelled.

Getting the right answer from them can be challenging. I believe I should get a lower rate since my car is parked five days out of the week and is only used for pleasure.

I'm just checking rates that always seem to be going up.

It's good. It's part of AARP, but it's way too expensive for me. I only drive at most 30 miles a week, usually less.

I'm very happy, thanks.

I've never had any issues, I'm just looking for a better price.

My experience with The Hartford has been pretty normal. Nothing to brag about, but then nothing really unusual either. They are easy to work with and I always felt like they were on my side. I would recommend The Hartford to anyone.

There are no problems with coverage or service. However, the annual rate increases are getting out of hand.

It's expensive.

Very good. However, when it came time to renew, Hartford increased the price for the same coverage.

It's very good for the money.

I have always received excellent coverage and support from Hartford.

I haven't had much interaction; however, whenever I needed answers, they were always courteous, helpful, professional, and handled everything to my satisfaction. I am currently trying to get quotes to lower my payments.

I've never had to interact with them beyond paying my premiums, which saw a significant increase this year!

I have no problems. I check rates every year because I like to stay with one company. So far, I have not found another.

They raised my rates without any reason.

Check prices.

Excellent

It's a good company to deal with.

My one experience with Hartford was very good. However, the cost of the insurance is extremely high compared to other insurance providers. I'm trying to find out why.

Great company.

I've never had to file a claim.

Great people, great service.

I wish my auto premiums were significantly lower than they are now. I'd prefer $150 per month instead of $250 per month.

Good company.

Excellent

Informative.

It's a safe and outstanding company, but I can't get them to put me on the '30 miles or less per week' rate program. So, I'm looking for quotes from others.

Everything is fine. I would just like to see if I could find something cheaper, even considering my driving record and the vehicle I drive.

I would describe my experience as fine. However, I haven't been able to visit an office to speak to someone in person. I find the prices to be high, comparable to other companies, but paying over $2000 seems a bit excessive without seeing any return.

The cost of my insurance is high, despite my record being free of tickets or accidents.

I used to pay every 6 months. Since I can no longer afford to make semi-annual payments, Hartford has substantially increased my rates.

This is a very fair company.

Great experience.

My experience with The Hartford has been excellent. I have better insurance rates and coverage than any of the other insurance companies. I will stay with The Hartford!

I had a very good experience, but there was an unexplained $55 per month increase upon renewal.

The customer service is excellent.

The primary benefit was saving money, but they are no longer as competitive for me as a local agent.

I've had nothing but good experiences, I just need a better rate.

Looking to lower my rate.

They are a good company and I recommend them. However, the monthly price is starting to get high. I did have an accident and I just wish I could be forgiven as it's my first one in a long time.

My rates have dramatically increased, despite having no accidents or tickets. I've been a long-time member.

They handled my auto hail damage claim poorly.

First, have an AARP membership. Second, know exactly what coverages you want and what deductibles you're comfortable with. Third, if you don't drive over 5000-9000 miles a year, make sure to emphasize that or you won't get the discount.

The representative was very forthcoming, thorough, and patient.

My experience has been very good.

They were great until they raised the rates.

I've never had a problem with them and never had to make a claim either. Since I've retired, I'm shopping around for cheaper insurance. I need to go as cheap as I can while still maintaining decent coverage.

They are very professional. The treatment is very good and the policies are as fair as we can obtain.

It seems that every insurance company offers an introductory rate and then raises the rate every time you renew. I see no savings by switching. They all claim to save you hundreds, which they don't. What a rip-off.

The service was excellent when I had my first claim in over 50 years of home ownership. However, the rates, especially for auto insurance, are high. It feels like I'm paying for someone who drives more than I do. I need to find an insurer who doesn't charge for miles that I'm not putting on my car. Despite the high rates, I appreciate the extra coverage I can get at a reasonable rate for homeowners insurance. Another issue I'm facing is finding insurers who will cover both my house and my car. Bundling them lowers my rates, but not every insurer is willing to cover my house. My rates have significantly increased in the last few years, even though there have been no claims. My 2006 vehicle has less than 40,000 miles on it, so I'm definitely paying for more driving than I'm actually doing.

I have no issues, but I'm trying to get a better rate.

It's okay, except for the price.

I had to fight hard to get my collision deductible reimbursed after being rear-ended in traffic. I made the mistake of filing against The Hartford (my insurance company) rather than the at-fault driver’s insurance company (American Family). The Hartford told me that my case was in arbitration and that they had a year to get me reimbursed. I had to persistently follow up to get them to issue my reimbursement check. I would not recommend The Hartford to a friend.

Move on after the introductory low-ball pricing. They get you on renewal.

They did a bait and switch. They got me to sign up with them, then raised the rates on my car insurance nearly $50.00 a month. I am a senior citizen, and this is just wrong!

Rates constantly go up. I do not like their claims handling process.

Customer service for changing coverage is not very good. I called twice and talked to two different people. Neither one could give me all the answers to my questions. I called a third time and got a nice lady who addressed all my questions. She took the time to check both my car and home premiums and adjusted my discounts. However, my car rates are still higher than they should be.

They don't give a straight answer about their pricing for the elderly, even though there are no tickets, accidents, or DWIs! Also, I don't drive more than 50 miles a month! Still, they want $888.00 per year for full coverage, including glass replacement.

They increase their prices every year.

Not happy at all, rates are constantly rising.

The rates continue to go up by double-digit percentages yearly.

It is more expensive than others.

I don't know. I've never filed a claim in all these years. I have a good driving record, but my rate seems so high for liability when it's supposed to be good through AARP.

It's okay, but too expensive. The rates go up every 3 to 6 months.

Every six months, the price changes. It would be nice if they offered a yearly rate.

Every year my policy goes up. No accidents, no tickets, no DUI, but monthly payments still increase.

It's a good company but it's way too expensive, even with the AARP discount. That's why I am considering a change.

The communication is very poor. We've been charged additional amounts without any explanation. They prefer to communicate by letter rather than email, and the letter often arrives too late for us to take any action. Their website is quite poor; the only way to contact them is by phone, as they don't offer any other options for inquiries or assistance. We faced difficulties when we tried to change the credit card we were using to pay for our policy. They allow you to update an expired card, but not to make a change. Lastly, after having the coverage for six months, they increased our rates by $400 a year without any explanation.

All advertising regarding big discounts for seniors is a lie.

This is just an opinion, but I've noticed that their computer servers are very slow. Many times, you have to wait up to 30 seconds for a response from their programs. Additionally, their website doesn't display a 'make a payment' option on the home page, so you have to search for it. Finding my payment history is also a challenge. I've worked with mainframe computers before, so I can tell when servers need updating or replacement, or when more servers need to be added to the system. Thank you for your time.

They keep raising the price on me every year, and I don't have any tickets or accidents. I'm retired, so I don't drive that much. I don't think they or any company should be raising rates just to make more money. Stop price gouging people!

The rates kept increasing until they exceeded $600 a year. Their customer service couldn't provide guidance on how to reduce my costs. I figured it out myself, but it was too late. I found a better rate elsewhere. I feel they took advantage of an AARP-aged client.

Price creep is a problem, where the same coverage increases every year. Now, it's too expensive for the coverage.

My premiums have increased by over $1000 in three years, with $550 of that increase coming this year alone. I've had no accidents or tickets. It feels like they're just trying to take advantage of me.

After being a client for 15 years, they couldn't help me modify my policy. I never had a claim. All they did was raise my premiums. I'm 75 and the premiums just kept going up. It's sad the representative couldn't do something to help lower my premium by just $50.00 a month. I came to find out there were several insurance companies that had their prices lower, so I had to change. I live on a fixed income.

I've never referred anyone to them. While the coverage is excellent, the price for both auto and home insurance is ridiculous. I drive less than 2,000 miles per year, and my claims have only been for towing.

I've been with them for many years, I'm guessing around 22 years. I've never filed a claim and my policy price has never been reduced, especially after my wife passed away and I was the only one on the policy.

This is a very poor value. There have been excessive rate increases with no claims filed. My last homeowner's rate increased by 82.5%. The representative was unable to provide an explanation, only an apology. I have quotes from other companies for comparable or better coverage for $750 less than Hartford. Needless to say, I'm leaving Hartford for both home and auto insurance.

Car insurance hasn't been too bad. However, home insurance was quite high and the service was poor. The customer service, especially from the claims handling team, was not up to the mark. They came across as arrogant. There was one individual who was pleasant, but apart from that, I would say they need training on how to interact with people. After all, customers are their clients and should be treated as such. The Hartford was nice to work with when we first became clients. However, over the last six years or so, there has been a noticeable decline.

My policy is through AARP, costing over $1700. It doesn't even provide full coverage for my 15-year-old car, which has less than 60,000 miles on it. I only use the car for grocery shopping. Is this because I'm 80? This is AARP's service? No, thank you! Shame on AARP and the Hartford.

It's a good company, but at a high cost.

All they seem to do is raise rates, despite the fact that I haven't had any claims in years.

They are too expensive and did not offer discounts despite my good driving record.

Price-wise, they have been mediocre until we experienced two hurricanes. That's when I felt robbed. My car had mid-30k miles and was in brand new condition, both inside and out. I compared it with 149 cars 'like mine', but all had massive miles and were damaged as well as scruffy. I ended up having to add $5K and settle for a car nearly 3 years older and with a lot more miles. I was extremely unhappy and felt let down. I can't see myself staying with a company that treated me this way. I might have to if I can't find a better price, but I will never recommend them.

They significantly increased my rates, which was not great.

I tried to bundle last year and was transferred to four different people. Despite all that, I still didn't get an answer. It's cheap when you start out, but then you watch the price skyrocket from there.

They will spend more money to decline an incident than to pay it.

It's much too expensive for only liability and 3000-mile usage, especially for a senior.

Consider finding a cheaper insurance.

Mediocre.

They offer only basic policies and nothing else. They will increase prices by about 30 to 50 percent each year, irrespective of your good driving record, just because all the other insurance companies have raised their policies. AARP and The Hartford should be ashamed of such fleecing.

It's difficult to get the customer service representative to understand your reason for calling.

I'm disappointed. My payments were late and they cancelled my coverage. I had to get other insurance for $55 more a month with lesser coverage. As an AARP member, I really wish they would have allowed me to reinstate.

The price was high. I recommend checking around for other prices.

It's frustrating.

The rates are no different for seniors.

The customer service was excellent.

They initially gave me a very attractive rate, but it tripled in three years.

Poor service.

If you have a non-smartphone, you might not want to choose Hartford as you won't receive a discount. My husband has a flip phone and I have a smartphone. I only get 50% of the discount and no more. I don't think that's fair because I'm the main driver of the car. That's their policy.

You are too expensive compared to other insurance companies offering the same coverage.

After one year, the premiums jumped by $200.

I had no problem with Hartford until I had a very minor fender bender. I rolled into a car and hit his plastic bumper, then locked myself out of my car. The Fire department came and stated it was nothing and could be buffed out. The person I hit left. I couldn't take a picture as I had locked my phone in my car. About 2 weeks later, I decided to call and see what was going on. I called and spoke to an agent and they told me they paid the guy $1000. I couldn't believe it, there was no phone call, no notification, they just paid out. That plastic bumper was not worth that and the agent was not very nice.

Very pricey.

The price is too high. It keeps going up!

I would advise avoiding The Hartford.

The customer service is poor and they offer no discounts for seniors, which is disappointing.

The policy premium has doubled in two years. There have been no accidents or tickets, and I have two older cars. It seems like the actuaries might be having a field day - perhaps they're pricing out certain categories, territories, or ages?

They raise my payment almost every month. I have no claims and I only drive for errands with low mileage. I will be changing companies.

I've never had to use it, however, I'm looking for an insurance that values and takes care of my money because they increased my rate by $45.00, and thank God, I've never had to use it!

I believe they are overcharging me.

It started out really well, but the price went up by $400 the next year. Now, this year, the cost for auto insurance and my fifth wheel home insurance has increased by $900 and $300 respectively. This is not good.