Is State Farm A Good Insurance Company? Reviews From Over 16,250 Customers

They have been great to me, but I think it’s very expensive.

Annoying. No claims or tickets in over 20 years. Older vehicles that are driven 99% locally, yet rates keep going up.

Too costly!

I have a good working relationship with my insurance reps. I just wish the prices were a bit more affordable.

Very good customer support and discounts.

Pretty good, but I'm not sure about the at-fault policy. The other person never had to pay when I was hit from behind at a stop sign.

State Farm took good care of me and my car.

The cost is a bit high, but the coverage is excellent and claims are processed quickly.

I'm still with State Farm but shopping for better rates.

They give you more bang for your buck.

Service has been quite good with very nice, helpful staff. The only issue is that the price has gone up significantly over the last two years.

I've been with SF for 31 years, and the only thing I wish would change is the "incentive discounts." For example, rewards for no DWIs, no ticket violations, and only 2 claims in 31 years. I say that's having a good record.

I would definitely recommend State Farm to a friend or family member.

Great experience.

I've been with State Farm for a long time. Cheryl Beckert was great, but she retired. She was my agent for years. Prices kept going up. I had both my house and two vehicles covered. Agent Karen was hard to contact. One girl in the office always tried to help me and would call me back. They suggested dropping medical coverage on me because I had Medicare, but the savings weren't worth it. I'm 80 and need insurance as soon as possible for one vehicle.

Too soon to tell, but the rate dropped after 6 months.

Excellent insurance for me for what I have. Also, I could not ask for a better group of people to work with!

Very easy to talk with. Claims filed quickly. Very satisfied.

Excellent service.

Good company, rates just too high.

Best price I have found. The people are extremely knowledgeable and have been there for years. Most importantly, the people are very friendly. I would tell you about the bad, but there is no bad.

We're seniors and think our insurance is too high. We don't travel more than 40 miles per week and should get a better rate. Monthly premium too high!

I feel good about it.

If you ever have an accident where there was no damage and nothing was paid out, don't let the insurance company charge you extra for it based on the "Clue Report."

Promptly responds and excellence in service.

Could use lower cost.

They dropped my windshield coverage, but I still pay the same.

The State Farm agent is easy to deal with. I've never had a claim so far.

The policy is expensive!

Very professional and knowledgeable, extremely experienced.

Excellent, profitable, and exceptional service.

It seems the insurance keeps going up because starting in March my rate will be $75 per month, and I'm not sure I'll be able to pay that amount.

Safe and Save is awkward, particularly with two drivers.

Agents are professional, courteous, and helpful. I’ve enjoyed my experience with State Farm. They are heads above Allstate. I will tell you that.

My insurance is not any higher, if not better, than most that I have checked out for full coverage.

Excellent

Good experience - much cheaper than Farmers.

State Farm offers good coverage but is far too expensive in a competitive market.

Drive safely. Rates are good. The agency is very accessible.

OK with car, but my house insurance went up drastically.

I have had no claims or speeding tickets, but my rate keeps going up.

Good all around.

Poor prices.

Employees are friendly and knowledgeable.

I helped my sister get their insurance. At the time, they were the cheapest. I think insurance rates went down, and mine is the same as before. So I will be looking to buy from someone else soon.

Fair, not very great.

They keep raising monthly premiums every 6 months. I'm on a fixed income and have never had any claims. It's frustrating and hard to get a hold of them.

I am 74. I actually have an employee of the agency call when I have a premium due. I have a clean driving record. All of my vehicles have liability-only coverage and most have farm tags. It is not cheap. The online process to shop for insurance is daunting. What is real and what is BS? To disclose personal info to a bot or someone that cannot communicate clearly is downright scary. A high premium with State Farm is much safer and affords peace of mind.

They are amazing. I wish the policy we have wasn't so high. It could be more affordable for families.

My personal in-office experience could not have been better. However, the "Drive Safe and Save" program is confusing and difficult for multiple vehicles. We have three drivers on our policy; my wife and I both drive two of the vehicles, and our son drives one solely. Our discount is set to be discontinued because two of the vehicles are not registered, yet I have found no way to register myself on two vehicles, and our son is unable to open the app. This is not easy to navigate, especially when the responses and instructions from my local office are different from what I'm told on the phone. I will be in my agent’s office next week to try and make some sense of this situation.

Haven't had any claims to date. I get a good response from the agent when I have questions. However, the agent would not match the car insurance start date with the start date of the homeowner's insurance.

Always available.

I was disappointed with State Farm. They raised my policy rate too high and put me over my budget each month.

Average insurance, higher price, and no first accident forgiveness.

Expensive and no accident forgiveness (I have had no accidents).

I love my current car insurance and everyone that I’ve been in touch with by telephone. The customer service is flawless. They are very nice and very informative.

They didn't try to overcharge me on the premium.

Completely satisfied, though it's expensive. I shopped around and found no better pricing despite all the hype from other providers.

$100.00 a month is too much for my full coverage. I can't handle it much longer; I'm about to park my ride and catch buses.

I have been with State Farm for 50 years.

Rate increases for no solid reason.

I am not happy to be paying more than $700 for six months for my new car. I started with your insurance a few years ago at $200, which increased to $440 for six months. Of course, I asked why it doubled, and I was told it was because the car was getting old. Now I have to pay more than $700, and the car is new. Your insurance advertises in the media that State Farm offers $39 a month. Can I be satisfied? Not at all. My driving record is clean.

At first, I thought they were awesome. Then they never answered my calls or texts and never replied either. That, along with the ridiculously high rates, was enough for me.

They were responsive to an accident claim, but they are very expensive!

Too expensive for a 2013 car. More than my health insurance. Actively looking for another cheaper insurance.

I'm a 56-year-old woman and I've never had a ticket, DUI, or DWI, and I feel I'm paying too much ($212 a month). What discount can I get?

The rates have more than doubled since I took out the policy.

Too expensive with minimum coverage.

Very expensive, too much for automobile insurance.

Stay clear of State Farm! The agent never contacts you when you have a problem, and rates continue to rise with no accidents or claims.

Shop for a better rate.

I have been with them for a while. I have never filed a claim, had any accidents or tickets, but the price keeps going up. I will be shopping around for better pricing.

They keep raising the price every year!

Got an excellent rate, hope it stays that way.

The less I drive, the more I pay.

I have been with State Farm for over 40 years. One thing I am disappointed with is that as a great customer, they have no loyalty to long-standing customers. There are no great discounts, and their prices are too high. I am looking for another insurance company today. Also, there are no veterans discounts.

Very expensive and the Drive Safe discount doesn’t work half the time. I have been checking around for better and cheaper insurance.

Not really working to lower prices since I don't drive much anymore. I am thinking of going to Progressive for $20 cheaper, more for my money, and explaining things without attitude.

Insurance for Hyundai is too high.

Too expensive. They won't even consider a price reduction.

Very hands-off. They expect you to do everything yourself, despite the high cost of this insurance. The insurance company should handle more to reduce the stress on the client.

It gets more expensive every month.

I hit a large dog and totaled my car. They're only giving me half of what it's worth, and the monthly costs were way too high.

Inconsistent payment keeps changing.

I have State Farm. I love my local agents, but dealing with the company is frustrating. They are high in price, and you can't get anyone to answer the phone. Even my agent has trouble getting through to them.

I dropped coverage on one of my cars, and they tripled my rate for my other car. This was on top of their already higher-than-average costs for everyone. This was due to 2 deer incidents and a fender bender over 8 years. Let me see... It is disappointing. Don't use your insurance, even when your local agent tells you it is fine, because it is definitely not fine.

If you rely on them, even though you're paying your premium, just a heads up: you can only get one incident tow. You pay them every month for towing, but they have a lot of flaws.

They're fine except the rates go up every 6 months!

State Farm has raised rates beyond reason.

Check other insurance companies to get a better price.

State Farm has gone downhill. They made me combine both my vehicles into one policy, which drastically increased what I have to pay.

I advise everyone to reevaluate every year and compare to other companies. We are overcharged with rate increases every year.

I believe we are paying too much for our insurance. I have talked to them, but they offered no discount.

I'm not very happy. I was told one price, but every month it's higher and higher.

They are too high, but really good people.

Very expensive. Over $1,600 per year. No claims, no tickets, no DUIs, and low mileage...less than 3,000 miles per year since 2009 when I bought the car.

The price is too high. I found more coverage for less with another company.

I would never recommend State Farm to anyone. They started off with high monthly payments and assured me that if I took the defensive driving course, it would be lower, but it only got higher. I'm searching for other options. Insane pricing.

I have been with them for three years. I was assured that their prices would remain low. I have never had an accident or ticket, and their prices have climbed every 6 months. Each time they tell me it is something that all companies are going through, but next time the prices will go down. NOT!

I had a death in the family and had to travel to New York. I was late with one payment and they canceled my policy this morning. My vehicle is not even worth $12,000, and they continue to raise the cost of the monthly payment no matter how safely I was driving.

They don’t explain why my premiums have increased. I have no tickets, no DUIs, I don’t travel far, and haven’t had any accidents, yet my premium goes up.

Not interested in keeping clients. Raised prices 20% for each of the last two years.

State Farm doesn’t cover you when you need them, and they increased rates by 50% after making a claim.

It's okay. I'm trying to get more of a discount with my driving record, but they keep telling me I already have all the discounts they can offer. I have 2 cars and a motorcycle plus renters insurance. You can't drive all vehicles at the same time, so where is the discount when 2 of your vehicles are sitting idle and not being used? I have an excellent driving record, no DUIs, no tickets, and no accidents, yet they still can't offer me a discount. They were trying to start charging me over $200 a month, $205 to be exact. For a few months, I kept asking them these questions about why I am paying so much, but no definite answer. All they kept saying is that is the nation's standard. All of a sudden, my bill drops down to $189.91 per month. Not much of a drop, but no explanation for the drop. When I asked if it can go lower, they say that's the lowest unless I change my deductible. So why am I still paying a high rate when other ads are showing you can pay as little as $39 a month for the same type of coverage I have? I have been with State Farm for about 6 years. Before that, I had Allstate, and they basically gave the same runaround on quotes. I keep it so I have coverage, and it gets very tedious trying to search for the lowest rate when all of the other companies keep asking you the same questions to get your policy started. I fill all the info out, but when the comparison quotes start rolling in, what type of car, do you want to add another car, I try inputting info for my motorcycle, it doesn't let me. So where is the easy part from signing up online? It is very, very, very frustrating.

I would describe it as more expensive than other insurance companies.

They charge way too much. I drive less than 5000 miles per year, have never had a DUI, and no tickets in about 10 years.

State Farm insurance has no loyalty to customers who have been with them for over 20 years, have low daily mileage, and are safe drivers. They charge too much for good drivers. I have a 2005 Toyota Avalon Limited with 104,725 miles, and I drive less than 10 miles a day. For full coverage for 6 months, they charge me $1,165.00. That's too much. I'm looking for another insurance company ASAP. It's a rip-off, and I'm very disappointed as a loyal customer.

I was driving down the road and someone changed lanes and hit me. State Farm made me pay out of pocket to repair my vehicle if I wanted it back soon, or they said I could wait and they would collect from the other insurance company. They never collected a dime, so all costs minus the deductible were out of my own pocket. Very discouraging, considering the fact that I've been with them for several years.

High payments! But when you're down and out, they will cut that check to make you somewhat whole again.

Claims are easy, but you pay too much for insurance.

The experience is fine, but the cost is not!

It was okay until the price went up.

Silent communication with frequent and random policy increases. I feel completely vulnerable and lack confidence in the integrity of State Farm after a hit-and-run driver caused bodily harm and damage; they were also insured by State Farm. It's a conflict of insured responsibility and my insurer advocating for my best interest.

Too expensive. Yet online it says cheaper premiums. Not true.

Monthly rates fluctuate. They have made many mistakes with my policy when my wife changes hers, even though they are separate. Rates seem high even though I don't drive many miles and am retired with a clean record.

Lower prices for drivers who drive under 3,000 miles a year.

They do not reply to my questions. My rate as a senior person who drives five to ten miles a week is high.

Coverage is average with above-average prices.

They raise rates very quickly. We have no accidents, excellent credit ratings, and our rates were still like those with high-risk insurance.

I've been with them for almost two decades, and they constantly raise my insurance rates.