Is Progressive A Good Insurance Company? Reviews From Over 19,166 Customers

It was the best value at the time, but before renewing again, I'll compare it to as many alternatives as possible because it's still too high compared to what insurance used to cost.

I feel like my rate is very high for a 63-year-old with a 10-year-old car.

Good, but I would like to reduce my insurance cost.

Started with good rates, then they went up and up, back to the old price I was paying.

They did what they could to get my premium within my budget limits without sacrificing the coverage I wanted.

Low cost

So far, so good. I may switch at a later date, depending on rates.

Good, no hassle.

I just started with Progressive. Thus far, they've been great. I saved over $900 from my previous policies with Allstate, and the coverage is the same or even better.

I strongly resent insurance companies penalizing drivers who honestly and willingly admit to having a no-fault accident (no violations and no tickets) by raising their rates, whether on purchase or renewal. It is unethical, and the government agency regulating insurance companies should prevent this action. Insurance companies penalize drivers based on age rather than the person's actual abilities. They assume that all young adults or all senior adults drive poorly and, therefore, unjustly charge higher rates. It is unethical, and the government agency regulating insurance companies should prevent this action. Progressive offers Snapshot, providing the driver a nice discount if this program is used. The problem? Snapshot—and I will presume all similar programs with other companies—is calibrated to high sensitivity levels, which incorrectly record the driver's actions. These calibrated high sensitivity levels are unrealistic in the driving world! My friends tell me regularly that I am a good driver, but Snapshot would paint a polar opposite picture. Snapshot is a program that is designed more to control the driver's actions than it is to help improve the driver's abilities or reduce rates.

Don't use Snapshot; you need more information about it.

I'm happy with Progressive. I was just comparing prices.

Good, and they have reduced my cost a little over time. My record shows 5 claims, all for glass, and I don't think that should be a factor in determining my rate.

It is a good price for full coverage.

Watch for policy increases due to hard braking disputes. One cannot explain examples even if other drivers caused you to "hard brake." Progressive increased my premium by two hundred dollars for a 6-month period. Insurance companies have an excuse to increase premiums by suggesting every hard braking counts as a potential collision. Very heavy traffic in the Sarasota area!

Expensive, but cheaper than anyone else.

It's been very easy to understand.

Good but high priced.

Good so far.

Happy with customer service and the time they took to explain coverage.

I had to speak to a representative instead of doing this online.

The representative was nice and gave me all the discounts.

I have only been with Progressive for 2 years. I have had the best experience! I have had other insurances, but Progressive, to me, is hands down the best! I even had a pretty substantial claim. I let someone borrow my car, and he hit another car, and both were totaled.

I have not had any interaction.

After being with Allstate for over 50 years, they became too expensive. Progressive has been very good to start.

Too expensive.

Got my rate cut in half because I did not get an agent involved and I drive low mileage. It was helpful, and I'm getting almost $500 back from my previous policy.

I'd recommend it to my friends.

Progressive is costing me extra because I'm not driving a lot. I'm being penalized for not driving more. Figure...

Insurance premiums are going up for no reason whatsoever. There should be options for cars that are seldom driven. Very unfair industry!

Look for cheaper alternatives. I pay $180.00 a month for standard insurance. No roadside, no windshield replacement, no senior discount.

Less expensive insurance is needed for us 80+ seniors, as our driving is minimal.

Outstanding customer service.

Fair, but prices are too high on renewal.

Average as all others, but usually the lowest cost.

I’m happy with Progressive. I’m not on the road every day. I'm retired and only go out when I need to.

Their pricing is competitive with good policy options. I did not give them a full star rating as I have not had to submit a claim, so I cannot rate how well they would handle such. I can only hope their claim processing is far superior to their TV ads!

Online info is good. Price has gotten too high.

The insurance company is good, but I don’t think they are fair. I’ve had one claim, unlike my boyfriend who had several, which were not his fault. I don’t think it’s fair to punish me for his actions.

Good price.

It's okay. Not many discounts, and the rate rises every 6 months when I renew, even with no accidents or tickets and a good credit score.

Good, except the cost could be better.

Great, I have been with Progressive before.

They are great. They help you with everything. They are number one in my book.

Too expensive.

I really like Progressive. I've been with them for many years. They renew on February 7th for 6 months. I'm just looking forward to a lower rate. Fingers crossed.

If I’m being honest, I don’t have a really bad experience with Progressive. It’s just the pricing, or the increase in pricing I should say. It’s very displeasing, especially to drivers who don’t have any DUIs, don’t have any suspensions on their license, and have not received any tickets nor have been in any accidents. I feel like when a company asks for your loyalty or has a loyalty program, then it should show both ways.

So far, very good.

Easy! Did it all online.

It serves the purpose.

I haven’t had this insurance very long, not long enough to experience customer service, etc.

I guess they have the lowest rates I have found.

Too expensive, went up $70.00 a month.

Great company. Responsive and the premium fits me.

Progressive is great to have, but I'm looking for a cheaper premium price, that's all.

Good overall, except that the price went from $80 to $266 a month, and I got no notice.

It's been good.

I enjoyed speaking with the customer service agent. She was very helpful and had excellent customer service skills. However, I don't have a vehicle anymore.

Price is expensive. Customer service is good.

My experience with my current car insurance is good, except that I went from paying $150 to $387 a month. So now I am looking for cheaper car insurance. I don’t have any wrecks, tickets, or anything like that on my record, so I think it’s kind of crazy that my insurance payment doubled. So again, I know that I can find it cheaper than that, even though I know that Progressive is a pretty good insurance company.

They are still high for my driving record, but okay.

Progressive is exactly what its name says. I started over 4 years ago, just under $100. Each year following, 0 accidents, 0 tickets, DUIs, etc. 5-star driving record... now it's $175?? Shouldn't rates decrease for being an excellent, defensive driver? Hmmm?

Starts out at a good price, then it goes up. Mine is up to $190.00 a month. I am on a fixed income, and it is a struggle to keep.

My current insurance is with Progressive. They increased my rate by 50%, which is $300 higher than State Farm!

Good, except way too expensive.

They do not advocate well on your behalf when an accident occurs. They also take forever to resolve issues.

Like most insurance companies, Progressive's rates are extremely high. So I am looking for better rates.

Way too expensive and they raise the rate for no reason.

The increase in rates upon renewal makes no sense, even when bundling policies.

Rates keep going up, even though I have not had any accidents.

They keep increasing the premium.

Over the past 6 months, I have received differing premium amounts on online and hard copy bills without an explanation of why there were changes.

They're good and reliable, but they don't offer senior discounts.

I think they lack transparency about hidden fees, whether processing or other types. Also, since I have auto payments set up for them to process my 6-month renewal, I did not deserve a banner on my bill payment stating a lapse while the transaction was being processed. I have already been let down by Farm Bureau before regarding what they and other insurance providers have done with these types of statements when I did not have a lapse in auto insurance nor failed to pay. Previously, years ago, my insurance was just under somebody else's policy, and they refused to credit me for at least maintaining coverage at all times. Although Progressive has better rates for me to some extent, I have been with them for 5 years and deserve transparency. Also, it appears they were falsely identifying my driving habits just prior to my policy renewal on January 23rd, thus reducing my Good Driver discount to less than what I deserved.

Don't provide low quotes and then add fees later.

Confusing: Rates keep increasing, and there are constant warnings about this or that not being covered.

Much less expensive and can be done completely online.

We were stranded on the side of the road with no way to get any help to find a hotel or anything else. They basically just left us hanging. If it wasn't for the tow truck driver, we wouldn't have been able to go anywhere. They didn't offer any help. To me, that's unacceptable.

Well, currently my car is out of commission, so there is no insurance on it because it has been sitting at a mechanic's shop since last year. The only reason I gave the rating that I did for Progressive is that my rate went from roughly $140 to $200 for a so-called minor accident. I am 60 years of age, and my children, specifically the one under 25, pay less than I do, and there were no available discounts. So if and when I get my car back, I’ll probably be going elsewhere. I wanted to consider other insurance options because, according to my EBT, supposedly I can get full coverage for less than what I was paying with Progressive.

Terrible customer service. Too expensive. They have "charges" they don't tell you about or explain to you.

Keep all copies of documents sent to you; it's very important as some of them the agent couldn’t find. Request proof of payment, policy number, name on the account, etc.

Rates keep going up even though I’m a loyal customer with no accidents and I only drive 200 miles a month.

Not good. 😕 My bill kept going up. I have only had one accident in 30 years of driving, and hitting a log in a rainstorm should not make my bill go up by $400 each month. It's almost been 3 years.

I enrolled in Snapshot and got an email saying I'd saved $150 on my next 6-month payment. I logged in and saw it went up by 13% anyway. A 13% increase in six months is ridiculous!

It's not fair that I'm paying $300 for car insurance. I've never been in an accident and have no tickets, yet I'm still paying such high rates.

Prices keep going up even though I haven’t had any issues with driving.

I had a good experience with these guys the first year. They bundled all my stuff, added my uncle to my account, and got me a good rate for the 3 vehicles for around $1600 for a 6-month period. But this second year, when I went to renew, they said I'm not the account holder. I'm a secondary, and my Harley is on another plan entirely. Hmm. I only paid one bill, so how do you figure that? Anyways, I'm ready for something better.

Everything is good, but when it comes to cost, I'm 72 and need it to be less expensive for only driving 10 miles a day both ways to work. I do like Progressive.

Adding my son to the policy with Progressive doubled my premium. I would not recommend this company to anyone.

Too expensive. They track me everywhere I go and then send emails about raising my rate because I brake and accelerate too much. The only way to get anywhere is to use either Route 35 or Route 9, two major roads with acceleration and deceleration lanes.

They initially offered a low first payment, but then increased it to a level higher than my budget. There were many mistakes in the paperwork and rewrites. They also asked me to insert a tracker in my car. I was criticized for pulling hard into a turn, which I did to avoid another speeding car cutting into my lane. They also said I brake too hard, but they couldn't see that I was avoiding someone jumping a red light into my right of way. These are judgments they make about things they can't see. I would advise not to accept their Snapshot. They misjudge what they can't see, and as a result, they decide to raise rates and damage an excellent driving record.

If you have a ticket or a minor incident, they will completely take advantage of you, resulting in a major price increase.

Consideration for miles driven in a 6-month period. Personally, I drive less than 600 miles in 6 months. Less exposure should translate into cost savings.

Progressive continues to raise my rates each month. I have not had any claims yet. This made my switch from another company not worth it after the first month.

They paid for a roof replacement without a fight, so I'd say they're better than mediocre.

Why can't the local representatives offer me the same price? I talked to them yesterday and still didn't get a lower price. Senior citizens need to save wherever they can. I also bundled renters insurance and still found no comparison... 🤔

The policy rates increase every 6 months.

I have only had experience with Progressive Insurance because my parents have had Progressive insurance for all of our vehicles over the past 20+ years. I was grandfathered in with emerald status when I bought my own car and had to insure my own vehicle, a Ram 1500, with financing. However, the problem arose when we created my own insurance policy. It was supposed to be a "copy and paste" policy of what my parents had, identical in every way. We assumed the agent did what we asked, but when I had my first car accident in March 2025, I discovered my policy did NOT have collision coverage. Somehow, my policy was either changed (without my knowledge) by an agent or it was never added to my policy when I first created it, as we requested. I have never changed my policy for any reason because I never had or wanted to, so when I had my accident, my truck was not covered for "Collision." I only had "Bodily/Property Damage" and "Comprehensive," which is the state bare minimum here in Florida. I rear-ended a lady because the people in front of her slammed on their brakes out of nowhere, causing her to slam on her brakes, and then I slammed on mine, but it wasn't enough. Luckily, I only hit at around 25-30 mph instead of the speed limit of 60 mph. When I called to report the accident and file a claim so her car could get fixed, the agent I spoke with told me they wouldn't be giving me any money to fix my truck (which probably would have been a total loss) because of its age, miles, and condition of my 2009 Silverado. The agent could not find when and where my policy was changed, so my insurance went up from just under $200 to now over $300 because the "Accident Forgiveness" they promote isn't awarded to drivers if you don't have collision coverage on your insurance policy. I have NEVER had an accident in a four-wheeled vehicle since I started driving at 15 years old, and I just turned 33 last year. Yes, I have had traffic tickets for speeding, but less than a total of 5 tickets, and 3 of them were on my sport bike. Since I didn’t have Collision coverage, I don’t get the accident forgiveness benefit. I also lost my safe driver discount and everything related to being accident-free. This insurance cost basically doubled since the accident. This whole story is just to inform people of the negative interaction I have had, BUT I WILL SAY THE AGENTS I SPOKE TO ON THE PHONE WERE AMAZING AND GREAT TO TALK TO. They answered all my questions since I was worried and anxious because it was my first-ever car accident that required insurance involvement. Right now, I’m in the process of shopping around for another car insurance company to try and find a cheaper alternative. I don’t want to switch to another insurance company because I have the "Emerald Status," and that is literally the ONLY reason why I haven’t changed insurance companies. So just beware of possible similar experiences.

Car insurance is okay, but my house insurance increased by 33% despite never having made a claim on any insurance.

I feel that my premium is too high for the coverage they provide. I had one accident in 2025, which initially was a hit and run, but the individual was driving a company truck. The insurance company of the business owner took ownership and repaired my vehicle. I have tried to get full coverage for my vehicle from Progressive at a reasonable rate unsuccessfully. The only ticket I have ever received was a parking ticket decades ago, no accidents other than the one I mentioned initially in over 10 years, no DUIs, no speeding tickets ever, and I still can’t get a decent rate.

Don't go with them as they keep raising rates. I've never gotten a DUI, traffic ticket, have a high FICO score, am accident-free, and pay on time! Very frustrating!

I currently use Root for car insurance, and my experience has been consistently positive, especially when it comes to affordability and rate stability. Root has been more adaptable and helpful in keeping my coverage reasonably priced without sudden premium swings. In comparison, my past experience with Progressive involved frequent and unpredictable rate changes. Even when premiums were adjusted downward, the cost often remained higher than what I previously paid. While Progressive explained these increases as the result of “adjusted values” and premium recalculations, the overall experience made it difficult to budget confidently. What I value most in car insurance is predictability. I don’t want to constantly worry about unexpected price fluctuations or policy changes I didn’t request. Root has been the better option for me because it has felt more consistent and easier to maintain over time.

Too much money for insurance.

The company put me back to new driver status because I changed my license to Florida, which raised my rates by $150 for at least 4 months. I feel I overpaid and believe the company owes me a refund and an apology. I've been a customer for over 6 years.

Progressive increased my rate by $18 a month after 6 months, even though I had 0 claims. That's an additional $108 for 6 months!

The prices are all over the place. We were misguided by an agent who told us we wouldn’t have a problem with a policy price increase if we made a claim for some vandalism. It was just over $4000 to fix a scratch that ran the length of the vehicle's driver side. Apparently, anything over $4000 puts you in a different category, and no one explained our rate would go up $4000. For a long enough amount of time, it wasn't worth it to make a claim or have a low deductible or collision. We should’ve paid out-of-pocket for it. We have had issues maintaining insurance because of false or poorly educated information, and nobody wants to stand behind anything. Including when an employee gives a customer like myself bad information, and that error, that advice we followed and trusted, ends up costing thousands. You’re waiting for a call back from an agent for a rewrite in a policy, and they never call back, so you realize two days later that your policy was canceled without being rewritten. Nobody helped.

I was looking for insurance, and I did way better finding it myself. I ended up paying $523 for full coverage for 6 months. I was getting quotes of a thousand or more.

So far, so good. My problem with Progressive is that they are trying to get another $263.00 out of me that I do not owe. Two people said they didn't know why, and another told me it was for January. But I canceled way before January 1. I owed them nothing. At first, they wanted $187.00, then it went to $1300.00, then to $300.00, and now it's $253. They can't make up their minds. I had a positive relationship with Progressive, but when I canceled for insurance costing me $179.00 a month, I was told by Progressive I would be paying $344.00 a month after January. I'm on a fixed income and cannot afford that.

$85 a month is too much for state minimum coverage.

If you sign up, the first year is excellent. For the second year, pay attention as it may become more expensive!

Coverage is good, price is okay, customer service is bad.

I haven't had to file any claims, but the cost keeps going up.

My rate went up when it should have gone down. Some app information is incorrect and no one will address it.

I pay in full every 6 months, and they continue to charge me an additional $233. I hardly even drive! They have credited me some of the $7,400 back but not even $2,000. I pay $1,700 for 6 months! It's frustrating when I have a chance to call because they transfer me 5-6 times with very little action taken!

I feel ripped off. I live in Key West, Florida (an island 4 miles by 7 miles), retired, and just use my car for pleasure. I have never had an accident or traffic ticket, yet I pay over $600 every 6 months.

No contact unless I initiate. I guess it’s the best rate in my area, but I really don’t know. Policy benefits are not as good as my former insurer, Allstate, but I’ve had no claims. Premiums are too high, but there’s nothing I can do about that.

Progressive is very expensive, and even though I do not have any tickets or DUIs, my rate was over $100 for just basic coverage, which to me is too much money.

The insurance carrier may want to update you more on the discounts you should be receiving.

My insurance rates keep going up.

My rates skyrocketed. The renewal rate was a down payment of over $650 and five payments of over $400. This is absurd! We have decent driving records and no accidents.