Is GEICO A Good Insurance Company? Reviews From Over 16,832 Customers

Until last year, they were affordable. Without warning, my premium more than doubled, and that’s without any claims in the last few years.

A five-star rating for their affordable pricing.

Need to lower premiums more for senior citizens who are retired.

They are very reasonable.

Geico is great. We've been with them for years. Their claims handling is excellent and the price is reasonable considering where we live.

I saved hundreds on my car insurance by switching to GEICO.

Lowest rates of all companies.

I’m satisfied with GEICO. My one problem is we both had an extremely minor dent in a parking lot that was caused by another driver. Nobody paid anything as it was so small and not our fault, but GEICO has added 1 collision to our record. GEICO didn’t have to pay, but I’m still listed as having a collision.

I had a wonderful experience. The agent was very patient and willing to help me.

Customer service got me taken care of in a few minutes.

Excellent customer service and cheaper than others.

Great customer service.

Best fast service. No one can match their rates per month.

GEICO is a good company overall, but if you don’t shop around, then over the course of 3 to 6-month terms, it will go up and only keep getting more expensive. Currently, the quote is double the rest of the competition. They handled the claim we made but did not offer a very good price for the car after it was totaled. We could not even come close to replacing the vehicle for what they gave us. Also, they break down the options too much; some of these should be bundled for a price. It can get confusing. Overall, it’s expensive and not worth it in the end if you do have an accident.

Very good low prices, great coverage. I've been a customer for over 40 years.

I haven't had a problem at all with Geico; I just got a better price and made a switch for December.

I had no problem setting it up.

My experience with GEICO has always been great.

No experience, just cheap.

Good rates and customer service.

Always very good!

We have always had good dealings with GEICO through the years.

Everything was handled online, very smooth and easy to obtain the coverage needed for my new car.

They’ve been good to me, although the rates are high.

My policy price goes up every year.

I have been very pleased.

I've been a long-time customer and live in a rural area. I might see three cars on my 20-mile ride to the store. I'm a perfect driver, but they charge $185 a month. That’s ridiculous! I am retired.

The best insurance company so far.

Very competitive.

We've never had a problem. Shopping for lower rates.

Generally good service. I haven’t had any accidents, so I cannot rate their service in that area. My advice is to ensure the company advises the old insurance company to cancel the policy accordingly.

I just wish it was easier to customize my policy to meet my needs and that it was a little more affordable.

I have had nothing but good experiences with this company.

Geico reps are always great and eager to help with whatever needs I have. Thank you so much.

They have been very respectful.

They insured me when nobody else would help me.

Price lower than other companies.

Service is good, but the cost is higher than is fair.

Excellent, but the premium is high for 5,000 miles a year.

Over time, my policy has become too costly.

Decent experience.

Great company, but the insurance rate is high.

Has been great.

Customer service is great, but prices could be better.

Very professional, all questions were answered in a timely manner. Thank you.

They allowed someone to file a claim on my policy without discussing the details first, thus raising my rates with no forgiveness. I've been with them for 14 years.

Too high priced, they keep raising their policies.

Know what you need to cover before you call.

Good monthly price and good service.

So far, it’s okay, no issues.

I have had Geico for over 20 years and never had a bad experience.

Great company to deal with. Very helpful and always someone to talk to as needed.

I've never had any problems with Geico yet, but as a senior citizen, I do wish they would offer more discounts for those of us who are on a set budget. I feel their bundle package (auto/home) could be a little more reasonable price-wise.

Due to an accident and the fact that he was not listed as a driver on the car, and it was a government GEICO insurance, they dropped my insurance. So now I'm looking for a new policy for my cars.

Very pleasant.

Lower monthly payment with outstanding coverage.

I would definitely refer a friend. Pretty awesome.

Get a quote and go. Easy coverage with the online app.

The representative was empathetic and provided a lot of details. She helped me sort things out easily and made me feel comfortable.

Ruben was very polite and helped me a lot.

Be very careful when you consider them, especially if it’s for a luxury car. Not the most competitive rate.

They charged me $160.00 for 6 months for a custom car and driving 13,000 miles a year. When I finally got a representative who would listen to me, she lowered my bill to $101.00. When I tried to reclaim some of that money, they said I couldn’t have it nor could I have free insurance for the trade. All the while, my car and mileage were the same as every year, 4,000 miles a year and under. It feels like a racket.

GEICO said my mother owed an old bill before insuring us. I paid the bill after it was placed on my credit report. Then I had to pay it again just to get insurance, and I could never speak to anyone with any authority over this issue. Now they dropped me, and I am still owed money, but they are trying to get more out of me now. Stay away!

They increase your premium even if someone rear-ends your car!

I was with Geico for 10 years. I was late paying my policy by 1 day because of an unexpected life challenge. Geico charged me $500 more for my 6-month policy. I now have my policy with Progressive.

Expect your rate to go up each year.

Too expensive for people who do not drive many miles and also live in New York.

I have had GEICO for my car insurance for 15 years. My policy recently went up almost $50 a month! And when I needed to actually use my insurance, when I got rear-ended by an uninsured driver, I had to do all of the work from phone calls to paperwork. It was like a full-time job.

Poor. My payment went up $60 with no accidents or tickets.

Good company but expensive rates.

Find another provider. They raise rates that are not fair and give poor reasons for doing so.

I've been having a lot of issues with their app trying to register for their DriveEasy program to receive discounts. I called to report the issues, and you can never speak with a human being at Geico. It's always a chat box, and after 2 hours, I finally got through and then got disconnected.

They don't pay out what they should if a claim is made. They forced us to get a brand new roof when it was slightly damaged by a hurricane, and they would not pay us anything because they said our roof was almost 25 years old. It cost us $29,000 to replace the roof; otherwise, they told us they would no longer cover us.

They raise your rate when you are a little bit late on paying your bill.

They raise insurance rates for accidents even when it wasn’t your fault. My rates doubled.

The cost of insurance with GEICO is more than the payment on my car. They increased my insurance costs by close to $150.00 a month.

It seems expensive, especially when I bundle my motorcycle too.

Expensive. My bill keeps going up.

Shop around. Geico is totally too high, offering nothing for customers that have been with them for 20 years plus.

I've needed a way to reduce my rates. I realize I've had two speeding tickets, but there has not been any communication on my issues or what I need to do. They want money, that's all.

Don't use Geico. Their rates are not affordable, and every month the amount is different, usually higher.

It was okay, but the rates kept going up for no reason on my part. They said it was due to COVID.

The prices keep climbing higher and higher with no added benefits.

After 11 years with the company, they punish customers for reporting a claim, but they never paid for the claim because I paid with my own money. Even when I paid, they still used the report to increase my premiums. That's why I canceled my 11-year auto insurance and my house policy too.

I just canceled because State Farm is $38 a month less expensive for auto and $5 less for renters. You guys should be aware of this.

Rates increase the longer you stay with them.

The insurance is expensive for seniors.

They keep raising prices. I have no tickets of any kind and no accidents.

The rate is too high.

I would tell them not to use GEICO! I am 68 and their premiums get higher and higher, while I drive less and less! They rated me at 91 when I'm using Geico's app on my phone all the time! Makes no sense to this 68-year-old! They will probably raise them again!

At first, I thought I was getting a price for full coverage on my Nissan, but I was not.

The rates are too high for me. I've been with them for a while, had no accidents, and my policy keeps increasing. They give me an excuse that I do not accept. I should be given a better rate, considering my performance in paying the bill on time and not making claims. If you want me to continue with Geico, then you need to work with me.

Their price for full coverage is high.

Why have my rates gone up while my car has depreciated in value?

They are not transparent with pricing and will increase your policy randomly.

I have not experienced any accidental claims yet, but one thing I noticed is that GEICO is expensive. I am looking for an alternative auto insurance provider with a competitive rate.

I cannot seem to get a better rate through Geico even though I travel less than 5,000 miles a year. Even with the state minimum, I'm still paying more than I think I should have to.

Terrible, you guys ripped me off for 3 years. I got rates for half of what you charged me. And at the end, you sent me a letter saying that it's going up by 11 dollars. I'm a driver that rarely uses the car, never had a ticket or accident, or any problems at all, and always paid my payment on time. To top it off, I called you after I obtained new insurance with another company. The person on the phone stated that I need to continue to pay my payments for the next 6 months no matter what. This is ridiculous. If I don't receive my prorated balance of my last payment I just paid to GEICO auto insurance, I will make this public. Goodbye!

The price of my insurance went up even though I didn’t have any tickets or accidents.

La verdad, no lo recomendaría. Los precios son muy altos y no me preguntaron si yo era conductor en mi país.

Prepare to pay more than quoted or than you paid the first 2 months.

Gave me a good rate to start but kept increasing my rate even though I made no claims.

Do not insure with Geico. They make increases to monthly payments without notice and have increased my payment by 40% over the last two years.

They charged me for a second driver, but there wasn't any second driver. I provided them with proof, and they ignored my concerns.

Rates shot up astronomically after an accident.

I'm actually looking for other insurance because of the cost.

They start out with low premiums, then they shoot for the moon even with no accidents or traffic tickets.

It's much too expensive!

It's too expensive and they are too punishing for minor accidents.

My rates for my car insurance were significantly increased. I also had a renter's policy with them, and when I needed to cancel it, I was told that doing so would raise my car insurance even more.

It's too expensive with a rate increase every billing period. I recommend getting quotes from different companies.

So far, it's okay, but it's time for a change. Also, the monthly payment never changes, even with a decent driver.

They charge twice as much as other providers.

Absolutely horrible. I signed up for a policy, paid, and got my policy active. Terrific. However, 9 days in, I had to file a claim because I backed into a guardrail. That was my mistake. After filing the claim and getting it approved, Geico decided to either cancel my policy or triple my premium. They cited an elevated risk as the reason. I found it shady that they could just unilaterally pull the rug out from under me just for filing a claim.

If you have other options, I'd recommend considering them. Geico seems to cater to people who can't find regular insurance. I'm not sure how I ended up with this company. They initially lure you in with low insurance rates. I started at $85/month and am now paying $228 a few years later for a car that has numerous safety features. I have no accidents or tickets in over 50 years, no DUIs, and I drive less than 5,000 miles a year. They don't seem to take any of that into consideration. It appears that they base your insurance on the rest of the state and how many accidents, tickets, or claims they have. It doesn't seem to matter if you're a great driver. It's frustrating that the insurance rates of responsible drivers are affected by those who cause accidents or get tickets. I can't think of any positives about this company.

They're a good company if you have plenty of money. They don't offer any discounts or breaks. When you file a claim, it takes them forever to process it. They tend to ignore big claims altogether. They don't give you enough money back on your claim to repair what you have damaged. They always opt for the cheapest route.

I have been paying way too much considering how little I drive. I work every day and I am only 5 minutes away from work.

Their rates are too high.

Whether you have an accident or not, Geico could increase your insurance.

Compare with other insurance providers before purchasing Geico.