Is GEICO A Good Insurance Company? Reviews From Over 16,832 Customers

I am satisfied with what I have.

They handled my recent claim very quickly.

I have only had one time to use them, and they walked me through it very well.

9 years so far, excellent motor insurance.

Easy to acquire. Fair pricing compared to others. Ease of use of app.

I'm at the point where I can no longer afford to financially stay with my current car insurer. It's a long story... suffice it to say a part-time job offer didn't pan out. (Can't get all my bills paid on Social Security alone.)

Good price for full coverage.

So far, so good. Reasonable rates, but insurance is expensive in general.

I have searched everywhere to get a lower price than my current Geico policy, including answering many questionnaire-type quote offers from more than a score of companies and middlemen, and no one comes close to my current rate that I'm paying Geico.

So easy to work with. Great customer service!

After comparing other companies, Geico is only $50.00 above the rest, so it's not worth switching.

No one has beaten Geico in cost since we have been searching for lower auto insurance. We are seniors and retired, and we do not drive a lot, yet you categorize us as if we do. It's not the same as years ago. We were noticed, but in this day and time, no more. Everything is in the same package with everybody else. Everything is about money, not for the people anymore. But I get it. If you drive, you will pay. Our prices go up, but not our income.

They have been great. The best price I could find, since my first insurance went up to over $100.00. So I looked around until I found GEICO.

Geico is cheaper than some car insurance.

Geico has high rates, and because of that, I shopped for lower rates.

There is nothing I would recommend GEICO change as my experience every time has been professional and pleasant.

Coverage is good. Rates are lower than others.

I think it is very expensive. I’ve only been in two not-at-fault accidents and my insurance premium has almost doubled. I’ve been with GEICO for over 40 years, and just because I left GEICO briefly for two weeks, when I came back, they said that I only have a three-year history with them. It does not show anything prior to that. Being a loyal customer with zero at-fault claims for 40 years, plus being a veteran and a safe driver, I feel that I deserve more discounts. Right now, it's getting competitive, and other companies are offering better rates. The only reason I’ve stayed with GEICO is because it is the path of least resistance.

I find Geico flawless in communication and prompt service. I had the lowest possible rates from them for many years, exceptionally low, until last year. I had an at-fault accident (so they say), but I beg to differ. But that wasn't for me to decide.

They are very good, but very expensive.

I feel good about them. They are average to above average in meeting my needs.

Good company, easy to renew policy, good value for cost compared to other major insurers.

An amazing company. I am extremely satisfied.

The lowest rate compared to all the competitors!

Great price/value and excellent customer service.

I would tell a friend to forget about shopping around for auto insurance. Geico is very competitive, more competitive than Progressive and Direct auto insurances.

As far as I have interacted with them, they have been doing well. I haven't had any claims yet, so I don't know how well they pay off.

Excellent customer service and the most reasonable auto policy premium.

Good, but the only issue is they are increasing the rates by $100-$200 every 6 months.

Overall, we were very pleased, but like most people, we're looking to save money.

Extremely affordable and amazing to work with. I definitely recommend them to everyone.

Good except for the price.

I've been with Geico for years. The only problem I have is that it's so expensive. I pay $208 a month. I'm a senior, and that's too high.

Good, no problems.

They are accommodating as far as coverage options.

Highly recommend.

They have good customer service and they’re a great insurance company with acceptable prices.

If you get stuck on the road, call them.

My questions are always answered in a timely manner and the rate is way better than when I was insured with Allstate and State Farm. I'm extremely happy, but overall insurance rates are outrageously high. I personally think large insurance companies are just greedy and they can get away with charging whatever they want.

Excellent

Easy to deal with but have steadily increasing premium costs.

With insurance, I am so comfortable with their customer service. I feel comfortable working with them.

I would like the payment to be lower, but from what I have found out, everyone else is much higher than what I pay.

I have conducted a diligent, months-long online search for a lower six-month premium than my current GEICO policy. No other company could even match, let alone offer a better rate. GEICO is the very best!

I like the ease of claims processing and the claim handling process. I think the GEICO app is about 85% effective. Sometimes it doesn’t work or load, and it also doesn’t consistently accept biometrics (Face ID). You have to log in even though biometrics was set up.

Geico is good and I love all their benefits, but the price is just so high. It’s just hard for me to pay it every month.

Great service and coverage for their customers. They have been my auto insurer since 1978. They have covered every claim I have submitted. I have a 20-year-old Miata. A couple of years ago, the decayed convertible top was torn away when a storm came through. Over the years, it had been getting noisier and noisier in the car from wind blowing in through the tiny holes in the top. My wife suggested I try Geico before I paid out of pocket to replace the top. Much to my surprise, they covered the replacement. Very recently, I rented a car from Avis in New Orleans which had a number of scratches and dings when I got the car. I did not take photos at the time of the rental, but did get a walk-around from Avis noting the areas of damage at the time of rental. A couple of weeks after the return, Avis tried to charge me $5K for damages. I handed it off to Geico and they covered it. I don't know if they paid anything but I did not. There is, however, another side to Geico. My sister, who does not use Geico, was hit by someone with Geico. They jerked her around endlessly. She hates the company. Since I am a long-term customer, I am probably overpaying. I recently checked other companies and found their rates significantly lower. I haven't changed though.

I was up for renewal and only when I reached out did they lower my renewal by $1800. Wish they would accurately re-evaluate rates at the time of renewal.

They get the job done. They have been there for me.

Excellent service and monthly payment.

GEICO used to be the head honcho to me, but now the prices are out of control. I have been browsing around for another car insurance company to deal with.

Good but expensive.

Good service.

No problems! Very easy to access!

Very good experience! Very happy with Geico!

Good, no claims, but Geico kept raising rates every renewal. Found the same coverage $500.00 cheaper elsewhere.

It has been good for several years, but I'm not sure if I am getting the best discount prices.

Excellent. Always check on getting lower rates if available.

It's good coverage, but every 6 months your insurance cost increases.

Premium is too high, but the service is decent.

I did not have coverage very long with Geico when, on my way to a doctor's appointment, a truck quickly pulled in front of me, which did not have the right of way. The end result was that I hit the truck in the rear. In exchanging insurance information, I checked his truck over and over for any damages. Finally, he decided there were no damages or scratches. He, in fact, stated to me, "I do not find any damages whatsoever," and said, "I will let my employer know about the accident and notify them that there is no damage to the truck." The next thing I find out, 2-3 weeks later, is that a claim was filed for damages. I called Geico and spoke to an agent. He was surprised I did not know about the claim, as no one from Geico called me to find out the truth of the accident. He said he would have someone from Geico call me. I never got a call, but I received a letter stating a claim was filed and Geico was working on an agreeable amount. It stated they would contact me when settled. I never got said call and have never been asked my version, and it is presumed I am guilty. I actually had the right of way and NO damage was done. I still, to this day, do not know what Geico paid out. This was handled very poorly. Just because I am a senior does not justify not getting the truth of the accident.

I feel they are on the higher side. I don’t have any accidents, tickets, or DUIs, and I am paying more for insurance than I ever have.

I am not completely satisfied with my current auto insurance. Although I understand that insurance rates are rising, especially in New York State, I know that I could be paying less, and that is where my frustration lies. I'm close to paying nearly $300 a month for a multi-car policy for 2 vehicles that are more than 10 years old. I simply want to pay less for auto insurance to fit my monthly budget as I am a Geico customer of disabled status living on a fixed income.

The price of the coverage is very high.

Unjustified increase in insurance rates and poor efficiency in resolving claims.

They raised my rates without any explanation.

They doubled my premiums! Horrible now! No, no accidents nor any claims. Just picking on senior citizens to take advantage of! Too sad, I've had them for years!

They raise the rates every year. There’s no loyalty incentive to stay with them.

My agent's name was Mary. When I joined Geico, I gave Mary my debit card information for my down payment. The next day, she sent me an email saying the information did not work, so I repeated the same debit card number directly from the card. I also gave her my checking account routing number and account number. Approximately a week later, I tried to use my debit card to pay my bills, but my debit card had been disabled for possible fraud due to the fact that Mary submitted my payment through an agency outside of the USA. This caused me delays in paying my monthly bills. I had to physically go to my credit union to be issued a new debit card. That caused delays in paying my obligations and late penalty fees. I am not happy with the agent's actions and procedures when she was not efficient in doing things correctly after being given correct information twice.

Once you're a client, they don't give you any incentive for being a loyal customer.

I have enrolled with a different insurance company since Geico allowed my policy to lapse with their poor customer service.

Geico gave me one monthly rate, and then increased the rate a few days after I purchased the policy.

Really check pricing.

They keep increasing the rates every 6 months even without any incidents.

The insurance I pay on my vehicles takes too much money out of my pocket. The rate in Massachusetts is too high.

Frustrating. No accidents or tickets in more than 10 years, and they keep raising my policy.

Geico raised my rates without any explanation.

At least they don't make changes to our policy without letting me know.

Not so great since they want you to pay extra to make a payment.

At first, Geico was good, but then my payments began to get higher and higher.

They are rude, make changes without notifying you, and when you find out, they are unable to make anything right. They are expensive and often remove discounts without reason, and you have to fight hard to have them reinstated.

I'm paying too much. I have received quotes that are cheaper. I would like to stay with Geico if they would bring my rates down.

One day it's 88 bucks, next week it's 97 bucks, another week it's 111 bucks, and last week to pay the bill it goes to 127 bucks. Crazy.

Rates are too high. I've been with them for a very long time, and my rates never seem to get any lower. Most of the time, they even increase with no explanation!

It is frustrating in some areas and good in others. I had a claim, and that was handled well. However, I was supposed to fill out a questionnaire and send a lot of documents that I have never had to send with other insurance carriers. The problem is the questionnaire was never sent to me. As a result of not filling out the questionnaire, I never received it, and my policy was canceled. I requested the questionnaire twice via email, as that was the only way to get it, and I never received a response.

Insurance isn’t a legal scam, it’s all about making money. Every renewal they charge you more, it doesn’t matter that you have no claims or points on your license. It’s sad that you are not able to trust your insurance company to do the right thing for their customers.

They are a good company but don't abide by state rules on mileage discounts and keep the price high. I could get all the discounts with other companies. Geico gives me none. I've been driving for over 70 years and have never had a ticket, accident, or any DUIs—I don't drink. I was also a driving teacher for many years. But I still get no discounts that I'm supposed to get.

Too expensive and they raised the rates without telling me.

Don't use Geico. They assured me that my rate would not change when my car was vandalized, but my rate went up $100. They assured me they would not pay the fraud claim from another driver. Instead, they not only paid the claim, labeled the incident my fault, and again raised my rates. The only thing keeping me with them is that I can't find another agency that will cover my Hyundai with the same coverage for less than what I'm paying now.

Normally, when you are financing a car, you're supposed to have full coverage. Apparently, I didn’t, and my catalytic converter was stolen off my car. I didn’t know I didn’t have comprehensive coverage, so now I have to pay out of pocket. I'm still financing my car.

Don't use the tracker app as it is wildly inaccurate. Don't expect a discount for loyalty. Customer service is less than helpful.

I was with GEICO for seven years and kept requesting a review of my policy because the premium kept going up. I was told that insurance was going up everywhere because of the economy, not because I had a claim. I found better insurance at more than $100 a month off of what I was currently paying.

Too expensive, but it doesn't matter. Geico is the cheapest.

Stay away from them. I hit a raccoon and it took 6 months to get fixed. They made the body shop take the whole front end off the car to show parts the body shop said needed repair, and then it was an additional 3 months. The car could not be driven the entire summer, but Geico didn't care that you had no car to drive. They had no claims adjusters of their own. They lowball every claim and then make it miserable to wait for approval.

Geico raised my auto insurance by $600 for 2026, so I canceled my policy effective 1/20/2026.

They charge way too much and always threaten to cancel my policy if my payment is a day late.

I drive very little. I'm 75 and I'm paying $100 a month for insurance, which is ridiculous. I have talked to them, and they're not willing to adjust the rate. Each year, it just goes up and up.

I have been with Geico for over twenty-eight years. They are overcharging me and raising my rates without notice. They have become too expensive for my budget.

Geico will raise your rate to 5 times anybody else rather than just cancel you. I saved 80% switching to Allstate with exactly the same coverage and deductible. Geico now joins with Allstate as my two "never again" companies. 20+ years with both and both tried to run me into poverty at the end.

Even though their voice announcement system when you call them indicates that a live representative will come on the line shortly, that rarely, if ever, occurs. Furthermore, they regularly charge at least double what the Texas Motor Vehicle Crime Prevention Authority specifies is allowable to reimburse themselves for the fee that they pay to them.

Find out if the car insurance you get is not going to inflate after one year.

I recently switched to Progressive. GEICO continuously raised their prices for no reason at all. I was with them for five years, and each year we got bumped up in price. It’s very subtle, 2 to 3 dollars every six months. I think they’re making free money on those not keeping track. That’s sneaky, and I don’t appreciate that kind of business.

I am shopping now to drop GEICO. I am paying way too much for car insurance. I have never had an accident and my driving record is perfect!

I got Geico, and in the first month, my rate changed three times: from $84 at the first quote, to $126 for the first payment, and then they tried charging me $270, all in a month's time. If they quoted it at $84, how does it go to $270?

I haven't used the insurance, but the cost is prohibitive compared to other carriers.

It's very expensive compared to the market in Florida now, given that it has been in the garage for six months as I am only here for the winter. Considering the fact that I barely drive it, maybe five miles a week, I think you should revise my policy in light of all this.

I have been okay until I found out how much Geico was overcharging me for insurance. I am checking out other insurance options at the moment.

I've been a long-term customer, but my premium keeps rising.

I would not recommend this company to my friends. My rates were increased with no explanation. I drive 20 miles, 5 days a week, and have no tickets of any type. I reapplied online and was quoted a rate that was $75 cheaper than what they are currently charging me! I'm retired and on a fixed income. Seniors are being taken advantage of due to age. I am 75 years old, but I'm not just sitting in a rocking chair. I'm at the gym daily, doing weight-bearing exercises and walking/running 2 miles each day. I teach a class on how to navigate the medical system when your family is hospitalized with no insurance and how to apply for SSI or disability. I'm not mentally challenged in any way. There's no reason for my rates to be increased arbitrarily!

They added $5 and $15 charges after we prepaid the 6-month policy fee.

After we prepaid for 6 months, Geico kept adding small charges like $6 here and $15 there, which we were not informed about. Our agent told us to call GEICO, so we're not going to renew with Geico when our policy expires on March 6th.

Find a good place and change companies to who fits you best. Geico was super expensive.

Rates are too high; they shouldn't be.

Geico is frustratingly expensive. I went from paying $278 a month for one car and one driver. I had one wreck in my company truck with a trailer in April. In October, I called them to check the price of adding a driver, only to find out my insurance was going up to $777 a month. They wouldn’t change it even after I paid for my driving record, which didn’t match the information they had. I told them from the start that the info wasn’t correct. They had two wrecks on the same day along with two tickets for racing and unverified speed! They didn’t care when I spoke with them.

Geico had the best rates of the major insurers by a little bit.

I would say, "Look elsewhere, too expensive." I don't even go through an agent and am still paying $87 a month for 2 older vehicles (2001 Buick and a rusted, falling apart 2005 Dodge Ram).

They removed my 20 percent discount after many years of safe driving, no accidents, and no DUIs. Every year they raised the cost of my insurance. I am not very happy.

It's impossible to communicate via phone. They ignored letters about changing my policy.

Geico is just too expensive for my vehicle that sits in the driveway 4 out of 7 days a week and only drives 1,500 miles annually.

I feel like they can do better. I've had no accidents and no tickets in more than 3 years... so where are my discounts?