Is Allstate A Good Insurance Company? Reviews From Over 9,936 Customers

It needs to be cheaper for seniors who drive less than 100 miles a month.

My advice would be to sign up with Allstate immediately if you haven't already! I believe they are the best in terms of pricing, coverage, and customer service!

I've been just searching for better rates on car and house insurance. Cindy's office has been great for a long time. However, I'm saving over $1,000 per year with another company. I'm still checking all my options.

Allstate is great. Thankfully, I haven't had any problems or incidents to use it and hopefully, I never will.

Allstate has been easy to contact, and their representatives are polite and responsive.

They nearly doubled my cost and I had no idea.

Good service.

They are very professional and polite. However, I found a better price elsewhere.

Very good.

It's really easy and straightforward when it comes to cost and coverage.

Allstate is a good company. However, I was disappointed that I couldn't get a better quote for my 2011 Toyota Camry. I'm currently paying $156 per month, which I believe is too expensive. Particularly when I only drive it less than 10 miles every Saturday since October 2024. They were only willing to offer me a $5 discount and increase my deductible. I wasn't happy with that, so I switched.

This is a great, solid company. I know they will take care of me. However, I am concerned about their car insurance rates.

The rates could be better when compared to other carriers.

The insurance needs to be more affordable.

Maintain good communication with your agent.

They were great and helped me in every way I needed after my accident. Thank you.

Great experience overall, just wanted to see if I could get a lower rate.

The service is great, but it's costly.

I've never had any problems. They are very quick to answer questions and are very knowledgeable.

Awesome.

Very good.

Great, but I never received my Drive Wise discount.

They have modern technology and top-notch customer service.

It seems that all insurance premiums have gone up. However, there are a few that are lower. So, do they offer comparable coverage, or do you have to hire an attorney to read the fine print?

They are satisfactory, but some of their rates are too high.

It was a mediocre experience. I was misled on the home insurance quote. The corporate headquarters admitted that their representative made a mistake. She was rude and, despite having it in writing, she refused to honor my quote. The discrepancy was about $100. Signed, Wayne Hurteau.

I've saved a lot of money with Allstate's Milewise policy. I've shopped around with other companies for comparison and none of them were able to match, let alone beat, the premium I'm paying for the coverage I'm getting.

It's a necessity, that's all. I'm still waiting for my current cards to be sent to me according to the main office. Yes, I'm still waiting.

Shop around, you can do better. They'll want to take out their money a week early. They'll send you a message a day before, saying it's due on the 9th when you know that it's not due until the 25th.

The insurance agents are receiving a significant portion of the amount that customers pay. However, they are quite reliable when it comes to paying claims.

I pay them, and they cover my vehicle.

Overall, I had a good customer service experience and the rates were reasonable.

The representative actually listens to the customer regarding their wants, needs, and price.

Friendly service.

I've been with Allstate since 1977. I have no traffic violations and have made only 2 claims due to acts of nature and getting hit from the back. Despite having good credit, I believe I should receive a better discount. However, I'm told it's the fault of the state of NJ.

My representative, Al, is totally awesome. However, price is an issue in today's world, especially as a retired person.

I would definitely recommend Allstate. My agent has been there for me when I moved and was required to have rental insurance. He made sure they received a copy every year. They are a bit pricey but provide good coverage and once you reach a certain level, the deductible is waived.

The cost is extremely high for the car I have. No discounts could offer enough coverage for the 2024 Kia I am financing. It's been a struggle to pay my other bills due to the cost being so high and my income being so limited.

It's overpriced and I am not financially well-off.

Excellent. I have had no claims. I am just looking at financial options.

William Butler is outstanding!!

I had their coverage until the price increased.

I have no opinion as I've never needed anything beyond the coverage.

The customer service is excellent.

The service is great, but the premiums keep creeping up.

The representative is knowledgeable and very patient, explaining and reviewing the policy with me. They advised me thoroughly on what I needed in my policy. I am very satisfied with their service, which is why I have stayed with Allstate for the last 30 years.

They have lower prices.

Good.

I have had a great experience with Allstate.

They are so friendly and very helpful.

Overall, it's good. However, at my age, with no accidents or tickets, I would expect to be paying less. Instead, it seems to keep going up. A good driver shouldn't have to pay that much for insurance. It's time for a break for good driving habits.

Use All State and be honest!

They recognized my excellent driving record over my age. I have never been in an accident or received a speeding ticket.

Everything is good except for the cost.

My agent is always available to answer my questions. However, I feel that I could get better rates. I have excellent credit, no tickets or violations, and I don't drive much.

It's really nice to speak to a familiar person who knows the ins and outs of my account. I've been with discount insurance groups where you call a switchboard, and a person reads from a script, which is just frustrating. Allstate has been a refreshing wake-up experience.

So far, so good.

I didn't have a claim while I was with Allstate. I thought they were pretty good until I received a $60 monthly payment increase. I gave them an opportunity to explain why, but after a 45-minute chat with three people, no one could explain the reason for the increase. So, I decided to look for another insurer.

I have been with AllState for quite a while, but I believe their rates are getting a little higher than most of their competition. The service is good, but I believe I can get the same quality for cheaper with one of the other leading insurance providers.

I have had no direct interaction with them at all. I went through an outside agent.

I've been with Allstate for 8 years. I was in an accident that wasn't my fault, but they assigned the blame to me. Now, I have to hire an attorney. I disputed their decision, but they aren't returning my calls. This is absolutely absurd. If I knew they were going to treat me like this, I would never have given them my business. I will always leave a negative review for them.

I would have never switched to Allstate if I had known that every three months they were going to increase my monthly bill. This is despite the fact that I haven't had any at-fault accidents and I'm over 35 with no tickets or anything.

Don't trust the Milewise account. They deduct money from your account without prior communication. Moreover, they may even take double payments.

You can find the same coverage cheaper elsewhere.

They overcharge their customers and appear greedy. No one should have to pay $400 a month to drive a Ford truck, especially if they have no tickets, points, or DWIs. It seems like a scam. I would rather park the car than pay that amount.

The auto insurance is too high.

The agent does not follow through and seems to not care about me.

I never know what my bill is going to be.

Unfortunately, I had many unpleasant mishaps with my car, most of which were not my fault. While Allstate handled claims pretty promptly, it came at an increasing cost. They even told me it would be cheaper to keep a totalled car on the policy with another vehicle to keep costs down!

Dealing with the claims department was the worst. The catastrophe team is horrible. The agent was fine but could only do so much with the claims portion.

They communicate well with claims and show concern about your well-being. However, I'm not sure how they can save you money.

I'm frustrated with Allstate because they significantly increase your premium if you file a claim. They even try to convince you that your discounts are greater than your payment, which is not true.

I feel like I'm overpaying, but I'm not sure why! I've never paid more than $150 per month for auto insurance before. The deductible seems absurdly high.

The cost of minimum coverage is poor due to its high price.

It's too expensive.

They don't know how to communicate with customers and they don't ensure that your vehicle is repaired in a timely manner. Overall, they are the worst company I have ever had.

Too expensive without any explanation.

Too expensive.

It's expensive.

They increased my insurance, and now I'm paying $4,000 a year. As a senior, I don't drive more than 25-50 miles a day, if even that much. I have no tickets, no DUIs, and about a year and a half ago, I was involved in an accident where another car hit me. This seems very unfair.

Decent service, but high rates.

I cancelled my policy when I couldn't get answers online or directly from my agent. I chose another agent who promised to resolve some issues, but I've been ignored. I've been with them for decades and now I'm planning to leave.

I wouldn't recommend going with Allstate unless you're prepared to fight for your contract to be fulfilled. You can pay for coverage, but if you need to use it, they might not be straightforward and may make you go through a lot of hoops to get service.

The cost is more than I can afford.

It used to be a great insurer, but not anymore. The agents and staff are rude, and the prices have risen above average compared to other insurers. Claims are not handled very well either.

They don't provide enough information! You have to find out everything on your own. I'm currently shopping for another insurer.

They informed me just days before I had to make a payment that it would be over $200 more a month. Horrible experience.

I was a loyal customer for 10 years with no claims. I never had an agent reach out to me, only automated messages. I researched and found that I was paying 200% more for my policies with Allstate than for the same coverage with other carriers. I promptly cancelled my policies.

The policy keeps increasing in price for the same coverage. I've only used it once for a roof repair a couple of years ago. If I could, I would go without insurance. I find it unfair to pay so much for insurance that isn't used frequently. As for car insurance, I plan to go without it next year because it's too expensive for an older car, and I can barely afford liability coverage. The high cost of insurance even discourages me from buying a new car.

I was initially paying $105.00 per month for a 2004 Chevy Impala base model, which I consider to be a junk car. However, upon renewal, the rate increased to $117.00. Ideally, it should be going down, not up.

It's too expensive for the amount of driving that I do!

I am cancelling because I cannot afford it.

My premium increased by 25 to 35% two years in a row.

They keep raising my insurance.

You'll never know exactly what's covered. What's covered in other insurance is nickel and dimed with Allstate for inclusion. You're paying a lot for not knowing exactly how you're protected.

Too expensive.

The price is too high for one car.

The rates continue to rise as cars get older.

I can't get hold of anyone to ask a question. I was told by the agent that I could call anytime with questions. What a lie!

Find cheaper insurance.

They are very expensive and they don't want to hear from you for any reason.

They are great until you need them. Then, they become your worst nightmare.

Too expensive!

There are no problems, but it's too expensive for very little coverage.

It's too expensive and they don't offer any discounts. It feels like a scam.

Don't settle just yet! They start you off with a decent price, but don't get used to it. Within a year, the prices are likely to increase. Customer service is primarily non-native English speakers, so you might struggle to understand their responses to your questions.

Every renewal, the rates increased exponentially! I called the agent, but very little was done to resolve the overages, even after being a good customer for over 5 years.

Consider all options before choosing Allstate.

Do NOT get a policy from the agent in Cave City.

I need a lower cost. Since the state is lowering the cost for drivers over 55, I qualify and am a good driver.

Allstate's premiums are higher than some of their competitors. Granted, I've been with this insurer for more than 30 years. Their claims response is great. I just can't afford what I am being charged for a car that is 11 years old.

I had one claim in 50 years and it was handled extremely poorly. They hired contractors without my approval who damaged my house. I had to pay an additional $39,000 out of pocket and then they dropped me since I had a second small claim.

The cost is too high for someone at 60 years old with no points and violations.

The cost is cheaper.

My first two years with this insurance carrier were great in terms of premium and customer service. However, when we added a third driver and our second child got their license, the premium became very high. I informed the agent that we would need to switch to monthly payments instead of paying in full, but my request was not followed. This disregard for my wishes negatively impacted my financial situation.

The premiums consistently increased every 6 months. They even eliminated the Drive Wise credit, leaving no credit. It seems they don't really value their good customers. This could be perceived as corporate greed at its peak.

It just seems to be status quo. Nothing really special stood out, but nothing glaringly negative either. I found better options, and it wasn't that hard.

I had an accident, which was entirely my fault. However, I received no assistance in obtaining any cash value for my vehicle.

Consider other options. Allstate claims they lost money in NJ and are doubling rates while not writing new NJ auto policies. They don't seem to value loyalty. I was essentially told, 'tough luck'. I guess with everyone leaving Allstate, they will lose even more money.

I'm not satisfied with my brokerage. When I requested a change, the company denied it. I prefer dealing with a local brokerage, not someone I can't see or know, or understand their office hours. Additionally, there's a record on my daughter's driving history that I'm trying to remove. This process is taking too long, allowing the company to charge me an extra rate. Due to the poor service, I plan to leave this company.