Is Allstate A Good Insurance Company? Reviews From Over 9,920 Customers

Good company, but prices could be lower.

So far, everything is good.

Great service and easy to work with.

It was okay until I was double billed. The rates are too high.

Allstate is pretty good with the services I've experienced with them.

I am very happy with my Allstate policy.

They did not hesitate to take care of me with a very expensive homeowner's claim.

Helped me out with my questions.

Be careful if tow service is needed because it counts as an occurrence.

Good customer service, but it just got too expensive.

Always very good.

Never had any issues with Allstate.

Files claims fast. Premiums are higher than others.

It's too much money.

Coverage cost is reasonable.

I had one claim in over 35 years. Now they have sent a notice of non-renewal. They and other companies are looking for any reason to drop you. I am sure in Florida it has to do with storm damage, though I've never experienced it in my part of Florida. They share their information with each other. Now I have been told no company will issue me a policy, all because of cars parked in the backyard and having a dual roof, half pitched and the other flat.

I think my liability is too high. I have very low mileage on my SUV, no accidents, no tickets, no DWIs.

Good customer service. I just wanted better rates for my home and car. Other than that, it is a good company.

I'm in good hands with Allstate.

I am yet to be comfortable with my premium, but I am assured of a reduction soon.

Reasonably priced, but roadside assistance is billed separately and not bundled.

They are just average. They are too expensive for what they offer.

Allstate, as far as I’m concerned, is a wonderful insurance company. However, why are my premiums higher than the average individual outside of my area? Why do I have higher premiums when I haven’t made a claim? I started off saying they are a wonderful insurance company, but then again, I have never made a claim with them (house or car), so hopefully, I never run into a problem if I do make a claim.

The best coverage for the money.

I had a great experience with the customer care unit that called me to see how my agent's service was.

The company Allstate is good, but I never hear from my agent. Even when I call him, all I get is a voicemail. He's not too helpful.

IT IS A GREAT INSURANCE COMPANY

I think their price for full coverage is a little high.

I have to ask why the insurance is so high, and after 6 months it goes even higher?

Everything is wonderful except the cost is multiple times the market average.

They were a great insurance company! The only reason we switched was that, now that we are retired, their rates are too high as we are living only on Social Security.

They were very efficient in handling my accident claim.

Very efficient and professional.

Allstate is a nice company.

Good policy premium pricing

Rates are too high, but they pay off quickly.

I have had a good experience, except they increased my insurance by $80.00 after a 6-month policy.

Allstate has always taken care of our issues.

Way too expensive just because we live in Texas. Shop around. There are a lot of less expensive insurance companies. I ended up canceling Allstate and going with Progressive for a better price.

Okay, but lacks personal communication and is pretty pricey.

Excellent experience, it's just that the rates are too high.

Great customer service, but you pay for that.

For seniors, you cannot beat the price.

Very competitive in pricing and excellent handling of any claims.

Not the best for auto insurance, but when bundled, it's the best option.

Always found reliable.

Friendly and very informative. Flexible payment plan.

The insurance rates keep increasing.

I have no problem other than the high price.

The price increase is drastic.

Great prices, agents available.

We never had to make a claim with them.

Good experience.

Unless you ask or tell them that you’re driving minimal miles, the agent will never offer the per day/mile rate!

Very pleased.

My experience with Allstate is good, but I want to get my coverage lowered.

Good, a little pricey.

Try Allstate first if you need auto or homeowners insurance.

Ownership has changed and everything has gone downhill! Prices overall have increased and I'm not rewarded for good, safe driving!

Very good company, just a little high on price.

I have liability insurance, and considering the age of my vehicles, I think I’m paying too much for the amount of liability coverage I have.

They told me I would save money because I drive less than 50 miles per day. However, checking my last 6 months' payment, it cost me more than $1600. Checking with Progressive, it will cost just around $600 for 6 months' coverage.

I've noticed that my rate goes up every month on my policy, and I have to call to find out why. The quote you're given is not fixed for the duration of your policy.

The big negative is related to a possible roof damage claim, not so much that they did not pay anything at all, but the rudeness and discourtesy of the final adjuster who handled the claim. He was downright disrespectful toward me, and I was insulted by his manner. I switched from another company due to their slapping me with a $2000 increase for auto coverage on last year's renewal with no claims or violations, stating that they were allowed to do that due to my age. I hated to part ways but was not going to accept the increase. As for vehicle insurance, Allstate has filled that need.

They raised their rates on me.

A theft claim for antique bicycles led to nearly a full year of back-and-forth claims handling with Allstate, often with new handlers. The claim was often referred to other specialists for review who had to start over from scratch. Their rates do not reflect the level of service.

They started out very affordable, but now they are very expensive.

After a few months, they raise your rates over 30% even when you don’t file a claim.

I had no issues until they updated the policy without warning and raised it by $100.

I'm not happy with Allstate. They always have rising prices. Even if you have a great driving record, each time I renewed, the prices increased so much that I can't afford the rate.

Allstate, like all other companies, starts you out with an affordable rate only to raise your rates significantly each renewal period afterwards.

I'm a long-term customer with excessively high rates.

Slow roadside assistance. I had to wait a few hours to get help.

After years of paying premiums and never making any claims, Allstate worked the bid for roof replacement after a hailstorm to make sure that they didn't cover a penny of our roof replacement costs.

I have had Allstate insurance for almost 50 years. I have never paid so much in my life for car insurance, so I am going to purchase another policy elsewhere.

The discounts don't work, and I'm paying way too much for what little I'm getting.

Be prepared to overpay. They show absolutely no customer loyalty. I have both auto and homeowners insurance, and they both just keep going up.

They keep raising rates every time it's time to renew, even when there are no accidents or claims.

I sold a vehicle and dropped coverage on that vehicle. Instead of reducing my premium, they increased my premium.

I had Allstate for my property and auto insurance. I was told if I bundled, I would receive better rates, but my insurance is still very expensive. I'm a retired senior paying very high premiums.

Okay, but the rates are too high.

Major price increase on first renewal.

Overpriced compared to other insurance companies.

My particular agent provided good customer service. However, I received a letter of non-renewal due to 11 towing claims over a period of 3 years. I was never informed that Allstate had a limit on roadside assistance. Why do I pay for insurance if not to have these emergency services covered whenever I need them? I'm not sure who made the mistake here of not informing me about these limitations.

Claims have been very poor. A recent claim had a 30-day car rental, but it took almost 25 days before the car was taken to the repair shop. I had to constantly call for updates on the claim. The car was in another state, and they lost the license plate. Three months after the accident, I'm still having to pursue reimbursement for out-of-pocket expenses and the deductible. For the cost of the insurance, I would expect better service.

I've been with Allstate for years, and they canceled my auto insurance after not informing me that my bill went up an extra forty bucks. They never lower your rate; it only continues to get higher. Very disappointed in their service.

Prices keep going up with each renewal.

I have Mile-Wise because I drive less than 50 miles a week. For 2 months, I never drove because I was sick. I thought my bill would be lower, but I found out they charge me $100 per month anyway. They never told me this when I got the policy. I pay over $1,200 a year. I'm looking for a new policy.

Priced fairly high to start, but the rates have kept going up with no added bonuses.

The price goes up every month or two.

Expensive for the amount I drive and my age.

Like most other insurance companies, one year in they raise the rate that got you here.

Super expensive, no discounts the longer you're with them. The price keeps going up.

Excellent customer service; however, I feel that they should offer lower price options for customers who drive very few miles throughout the year.

They initially offered a low rate, but then increased the rates significantly.

Car insurance is too expensive, I want them to come down on the price.

They did not subrogate when I was t-boned by a driver without insurance, but the registered owner was insured. However, the registered owner claimed they sold the car to the driver, but the driver never legally changed the title to their name. I would have hoped that Allstate would fight for their client and not accept that the auto was sold to the driver. The owner should have been responsible since they did not get the title out of their name.

I've been with Allstate for home and auto insurance for the past several years. I'm totally disgusted by their constant rate hikes.

I've had Allstate for home and auto insurance. They were very good to me, but now the policies are going up. I can't afford the monthly payment they are offering for home and auto, so I'm checking around for something cheaper.

Way too expensive for the coverage and poor customer service.

We have been with them for years and only wanted liability coverage. It’s so high we can’t pay it anymore. I have asked and asked, and they won't do anything to help.

The app is more of a hindrance than anything. The company and policy are fine. Customer service is excellent. Reliance on technology is ruining the industry.

It's okay, but they keep raising rates even though they advertise great rates.

The agents do not respond, failed to disclose important information, and I waited for months to receive a printed copy of the policy.

I've only been with Allstate for 2 years. The agent's office I'm with is okay. They are courteous, polite, and professional. The rates are in line with most major insurance companies. However, they go up every year even though we have no claims or tickets. I watched their CEO in a congressional hearing and did not like the things I learned about how they treat customers who had claims from Hurricane Helene.

It started out great, but I moved to transfer a vehicle insurance to another state and they failed to reimburse me my payment or to pay the sister Allstate company so I can continue my insurance with them. Now I have a car in Nevada with Allstate and my car in the state of Georgia has no insurance.

Rates are extremely high.

The cost is way too high for just liability coverage!

The service has been good, but the insurance is too expensive. I haven't had any accidents in the past 3-4 years.

Raising car insurance on a housed vehicle with little use.

Rates increased dramatically over the past year!

We were displaced from our home during Hurricane Helene. We stayed at a rental until June 30th. Our home is still not fixed. They wanted to just patch my roof that clearly warranted a full replacement. They wanted me to sign a waiver of liability, and I refused because Allstate refused to sign it. In my family's best interests, I had them replace the roof with the money they gave me for the roof inside and belongings. They now refuse to consider a supplement, and they doubled my premium from roughly $3,000 to $6,000, for which they've already been paid. I'm just disgusted with the whole mess.

It's hard to get a hold of an agent. Agencies switched, resulting in a lot of back-and-forth phone calls.

Don't use this company. A fire in California will raise your rates even if you don't live there.

The price is too high and there are no discounts even though we have had their insurance for more than ten years with no claims at all.

Don't bother with this company. You make one claim in 50 years and they triple your policy cost.

Shop around and compare four different brokers and their offers.

The agency is fine to work with. However, the rates continue to rise despite the fact I've never had a claim with them.

I have been with Allstate for over 10 years and have had no claims (except for flood). I have never spoken to the agent. Their prices rise annually.

They did away with Milewise in Florida and never said a word. They raised my rate by 60%.