Is Allstate A Good Insurance Company? Reviews From Over 9,936 Customers

I've never made a claim, yet I'm still paying an outrageous amount for full coverage.

Allstate is good all around.

Allstate is doing a great job. Always overpriced, but you need that for security.

Every person has been very nice and helpful that I have talked to.

A bit pricey for the coverage, but otherwise good service.

They were there for me when I needed them.

It was great at first. Then I started getting increase after increase. Started at $130. Ended at $190.

The price goes up all the time, and I'm old and don't drive much, so I think I overpay.

I think it is a little overpriced.

It's all okay.

As far as most, I had one claim for damage by others and received good service. It was easy to work with them.

I have a good rate policy with Allstate.

Good prices and excellent service.

It's a great insurance company, but what I don't like about it now is that you don't get someone right away; you have to go through prompts to get a person.

I can say that Allstate is good and reliable, and they have good communication skills. Overall, it's a good company for your car insurance.

It was great in Oregon but only mediocre in Nevada!

They worked with us to provide the best coverage for our money. Very friendly! You're in good hands with Allstate!

Allstate has been good to me for 18 years. I just need to reduce my payment amount.

Mostly good, but you have to be careful with their claims handling.

They beat Liberty Mutual hands down.

I really don’t have any thoughts on Allstate. They do their job and I send them my premium every month.

A very good insurance company and the quote I got was amazing. Thank you so much.

I have no complaints. They have helped me when I needed help. Very friendly and efficient.

I haven't had any problems. I am 83 and on a fixed income, and my premium is $220 a month. I only drive my car maybe once a week or two.

I have no problem with Allstate except for a boat claim. For some reason, you have to report it through their auto claim, and most of the info makes no sense for a boat claim! In the end, it all works out.

Excellent!!! Excellent customer service!!! Excellent coverage for the $$$

My policy is up for renewal, and my payment increased when I expected it to decrease due to the length of time I've been with them.

Always available to answer any questions I may have.

Had a claim. They handled it quickly and kept in touch.

I have been with Allstate for many years and they have served me well.

Very professional. Service was exceptionally quick and satisfying.

I would say I had a very experienced young lady helping me. Her expertise shined in her ease of starting and ending policies. Allstate's product they offer for our protection is very hard to beat. My insurance writer, Emily, is amazing and informed me of several options I previously did not have with my Progressive policy. Best regards.

I was satisfied until I had an accident that totaled my car and a claim from the person I hit. Then my policy rate tripled. I have had Allstate insurance for over 60 years in 4 states.

Have always been helpful and work to get me the best coverage at an affordable price.

Ask about specific expenses.

I’ve had no issues communicating with my Allstate agent. I naively believed they would always look for the best rates for me. When I started shopping, I saw that wasn’t the case. I think it’s the company policy and not the local agents.

Excellent service. Getting to be a bit pricey, however. Thinking about a switch.

My customer service representative was based in the United States and was extremely friendly and helpful. You will never get that from Esurance.

Outstanding service

They are budget-friendly.

Rate changes without warning.

They are good people to deal with. The people at my office are very helpful. I like Matt, my office manager.

The only bad thing is trying to get hold of the agent.

Professional finds the right policy for you. Lots of discounts.

Fine except for costs.

John at Allstate has always been a big help to me no matter what! I would never have any other kind of car insurance because of him!

They increased my premium after I renewed. I later found out I don't have roadside service.

I highly recommend Allstate Insurance.

I receive very thorough and courteous service all the time.

Exceptional

The app is easy to use and very flexible.

My overall experience with Allstate has been great. They covered an auto accident that my wife was at fault in and helped to get everything taken care of. All repairs were made with absolutely no issues.

Use the Oscar Dubon Agency, as they have the best people working for your best interests.

They are an excellent company, just too expensive.

Seems expensive, but the service and coverage are very good. You get what you pay for.

My agent is the best, Paula. I won't go anywhere else.

Good communication by agent.

Very reasonable prices for good coverage.

They don't cover travel trailers.

The Barre Insurance Co. representative spent all the time I needed with me and helped to lower my auto rates in several ways.

We recently made our first claim in 30 years. We had hail damage from a huge storm with high winds and golf ball-sized hail! The claim was made at the end of September, yet it is 11/22 today, and we haven’t heard a word since the roofers put on the new roof 3 weeks ago! The communication is horrible, and they said they would give us 88% of a new roof! Now we are sitting in limbo, waiting for something to happen after a horrible experience with the roofers, who tried to do the new roof in the dark!

I haven’t filed a claim in the last 10 years. I think your insurance should go down when you’re driving only 50 miles a week. I’ve been carrying my daughter for the last four years, paying $95 for her insurance. I called them to find out why my insurance was so high and told them my daughter lived in New York and that’s where the car is. I’ve been paying on that for the last five years, which is money wasted because I can’t use the insurance in New York if she has an accident. I think they should check your insurance to see how many people are still driving and on your insurance. Age should have something to do with it too. I’m 80 and still paying over $2000 a year. I know my house insurance is included, but my car insurance is more. I’m trying to cut back on some bills, and your insurance should be one of them if you don’t drive much. If you haven’t had an accident in over three years, your insurance should go down.

The due date changes way too often. I had to stop an auto payment as they were going to take money 2 weeks earlier than normal. I was told an amount and that went up as well.

Way too expensive! We are a retired couple who drive our two vehicles approximately 7,500 miles a year each. One is a 2001 Dodge 2500 Ram pickup, and the other is a 2018 Toyota 4Runner. Both are paid off, no DUIs, no tickets, both college-educated, and the only claims have been for rocks going through the pickup window. We both have excellent credit scores and have never missed a premium. No breaks given to us, only high premiums. And we bundled our boat, 5th wheel, and house. What a rip-off!

Extremely high rates are my main concern, being that I am a senior and retired.

I had to make six phone calls when buying a new truck and deleting a trailer. They never got it right. Our insurance was supposed to go down by $100, but it went up by $60 per month instead.

Customer service is great until you have a claim.

As usual, as soon as it's time to renew, the premiums go way up high.

Great coverage and customer service. Rates will rise for little to no reason. Way too much after renewal, especially if you live in NYC.

There's a lack of communication if you have a claim, and they will not answer your questions. They are always unavailable. To add a vehicle, you can't do it online, and it has a very difficult process. I would not recommend it.

I love the company, but I’m paying way more than I should. I have a perfect driving record.

A little high compared to other insurance companies.

I was quoted $165.00, and it was switched to $197.00. I'll probably find another company when my 6-month term is up. I'll look for a rate that I was first quoted.

Not good. Customer service is the worst, and rates are higher than most.

Be careful about any claim information and how high the rates are. Where are my discounts?

Good thing Allstate sent a renewal reminder so I could know how much I was overpaying. Switched to Progressive for a better deal.

Allstate is an insurance firm that's simultaneously quite costly with mediocre coverage.

Looking for another insurance after almost 30 years. Way too expensive. Horrible at handling claims.

Because we have been with Allstate for so many years, they just send a bill and don't try to negotiate the price.

OK but too expensive and no low mileage discounts.

Too expensive and the cost goes up every policy period for no reason. Allstate pockets billions of dollars in profits, and it may be because of their indiscriminate rate hikes.

The quote was out of line, $7500 for a trailer. The agent was awful and no one cared. I called but never got an answer.

Prices keep going up and up, but service is very good.

I've been with Allstate for 54 years, but their claim service falls way short, especially with claims against them.

My insurance was under $400 for 6 months. A rock from the highway cracked my windshield. I filed a claim, and they wouldn’t let me go to my choice of repair shop. Allstate kept rerouting me to Safelite. They were unable to calibrate my car, so I had to go in a second time to redo my windshield. Now they keep raising my premium! It’s now $728. That’s why I left. No car accidents. I’m also a CDL carrier. Allstate is awful.

I found out from a previous employee about their directive that they are not supposed to cover roof damage. Unfortunately, it was after my roof was damaged. They said it was not wind damage even though two trees were blown down and my son's trampoline was blown over 30 feet.

You can rarely reach a human unless you’re signing up for insurance. After that, it’s all voicemail with no follow-up on your phone calls.

They have increased their pricing every year without notice, taking seniors broke.

Rates have increased every term, I get it. But recently the rate has me shopping around for another insurance company. I put an email in letting them know I received a quote that is much more affordable. I asked if there was anything they could offer. I never got a response.

I find it outrageously high for just liability.

Overpriced with limited discounts.

They raised my rates on my homeowner's insurance without notifying me, and it went to an outrageous amount.

Too expensive. Even with no claims, they increase the rates every term.

I had no issues until they raised my auto rates from $303 to $530 a month. There was no explanation, no accidents, no claims, and no tickets. They just said it was an "industry adjustment." I am nearly 60 years old and have been driving for over 40 years. It feels like highway robbery.

They will continue to increase your insurance rates without notice, and you won't know until the next payment is due.

Well, it was okay in the beginning. It was the best price I could find, but surprise, there was a rate hike and I was not notified of the hike. I'll be looking for another insurance company soon.

Go somewhere else, Allstate is one of the most expensive insurance companies.

They are very expensive. I'm a senior and have never in my life gotten a ticket. My driving record is spotless.

The price keeps going up. I don't think it needs to be over $100.

Coverage rates are too high for seniors.

For my limited driving miles and my safety record, their insurance is too high.

Allstate is too expensive for seniors.

They keep raising your insurance every time it's time to renew, for no reason.

They baited and switched us to get us to change policies to them and then increased the rates by $40 per month.

Don't use them. Every year my policy goes up at least $200, and they say it's because my area has a lot of accidents. It was the same way with my homeowner policy. Insurance used to be that if you had no accidents or claims, the amount you paid would go down. I believe the agents are overcharging people. As soon as I find another car insurance policy, I will be leaving them, just like my homeowner policy. I didn't renew it and saved $600 a year with my new policy for the same coverage. My deductible is only $1,000, whereas at Allstate it was $5,000.

Poor coverage. They covered $5,000 out of $42,000 for the foundation (not my fault). They were willing to insure me, but when I used it (I was at fault), they didn't offer me important coverage. When I needed coverage, it was not included in the policy.

The customer service is good, but the cost of the policy is way too high.

They increased my insurance premium from $429, which was already high, to $490 without any specific reason or infraction.

It seems like at Allstate, as with many insurance companies, they raise the rates every year even if you don’t have any issues. State Farm is 40% cheaper.

Allstate was too expensive for my family.

Too expensive. After the last tornado, I got half a roof replaced while 6 of my neighbors had their entire roofs replaced.

The underwriting staff is not adequately trained. They cannot be challenged on any issue. This is wrong as they, by their own definition, are not experts on any topic. Our underwriter for our home policy was requiring us to affirm the manufacturing company's product standards and warranty. She was also insisting that upgraded roof shingles were a different product from what was originally placed on the roof. After over 20 years, common sense dictates that a product will have some changes. One would also expect the product to be enhanced but still a shingle. Our agent was great. She offered to go above and beyond on several issues.

Rates went up extremely.

My monthly rate went up over $100.00 after my first six months. I called them, and it was because of police activity in my area.

Shop around; rates are high.

Nightmare! 11 months after joining Allstate, I was pulled over by the police who said I had no insurance for 11 months! Almost $200 in fees, and no offer to pay by Allstate!

They're high on prices despite me being a customer forever with no accidents or tickets.

I'm sick of paying so much for my insurance through them.

They are great as long as you don't make a claim or are involved in an accident, especially when fraud is obvious, and they will double your rates.

Increased my payment without any notice.