Is Allstate A Good Insurance Company? Reviews From Over 9,936 Customers

I have had no problems with Allstate.

Originally, it was very good, both pricing and especially the agency customer service. Now, the pricing is way too high. I have shopped and will be moving my coverage elsewhere.

No problems, trying to save money.

The only bad problem is the cost. I rarely drive because I'm at home - retired. The only places I go are church, the grocery store, and Walmart.

Could work harder at keeping rates down.

So far, so good!

Good rates for my situation.

Great rates.

Best price I could find.

They are good. I've never had any problems with them.

Try them.

Allison is a wonderful agent and she is good at what she does. I appreciate everything she does for the company. Keep up the good work!

Great service and team.

If they don't help with better pricing or return your call, switch.

It's so easy for insurance companies to give you a lower quote. They just gut your policy.

So far, Allstate is the cheapest for the monthly premium. Everybody else is $20, $30, or $40 higher and up on price.

We found that Allstate had the best coverage for our needs.

I think I could get a lower rate without paying for the agent's commission, especially since I don't put a lot of mileage on the vehicle each year.

I looked at other insurance options, and Allstate is very good.

They saved me money and kept me informed.

Allstate agents (and I’ve had two in twenty years) go out of their way to get you the best rates for auto and home based on the coverage you select.

Allstate offers good insurance, but they are expensive.

They do what they say.

No real issues except for the expense.

Had a tree fall on our truck and Allstate could not have handled the claim better. They were outstanding. My only negative regarding them is that they charge so much premium for us since we have excellent driving records and drive so very little as we are "homebodies."

I would stay with them, but I can only afford so much when you are on a fixed budget. I'm on SSI.

They respond quickly and are always pleasant on the phone.

Okay, the rates were the best.

Completely satisfied with Allstate's product.

Good

They offer a lot of discounts. When speaking on the phone, they are very friendly and make me not worry about anything.

Great, no problems.

I am happy except for the recent price increase of $40.00 a month.

So far I'm a satisfied customer.

They have been very helpful under my circumstances.

I think it's too expensive.

My 6-month policy is only $661.

It's great, but then again, I've never had to file a claim.

Very helpful with understanding my concerns about having a car policy I could afford.

The price is too high and keeps rising.

Great rates.

We have been with them for over 40 years! Great service!

Overall excellent service and experience, well accommodated.

Auto insurance is expensive.

I have had no issues other than the price being too high to feel any value.

Allstate is a great large company, but their agents leave a little to be desired. The company is too large to see the needs of their customers. They start off reasonably but quickly raise the premiums.

Agency prices are higher than the main office.

Good relationships! Customer service is the best it could be. They keep me informed on all the opportunities to save on protection costs. They are the best!

Premiums are a bit high.

Just a good experience with them.

Absolutely the best quote and price I've gotten in years! They live up to their motto... you're in good hands with Allstate.

Thank you for informing me about removing my daughter from my insurance because she lives out of town. Her car is also out of town, and it won’t cover anything that happens to it. So, thank you for letting me know. I want to take her off my insurance. I’ve been paying for over two years or a year, wasting my money on something that is not helping her or me. I’d like to say thank you for letting me know, even though you didn’t inform me. I called to find out why my insurance is so high. I’ve been offered some other insurance companies to lower my insurance, and this is one way I can lower it by taking her off. Thank you.

Allstate has always been good for me. I left twice, and both times were mistakes.

They will pay your claim.

The rates were almost double compared to the new insurance I found!

Policies are too high.

Very good, and the representative who sold me the policy was helpful and friendly.

They are good, but their rates have just gone through the roof, so I am making a change.

I need better rates, and when you file a claim, in 3 years you go up. The reason you have insurance is to use it when you need it. 1 in 3 years is not excessive; 3 in 3 would be. You want money for nothing, and as long as you never file a claim, you are a golden client...but file a claim, and you are somehow a liability.

I got into an accident and they raised my premium by $90 until May!

Very disappointing. Rates are constantly increasing. No DUI, tickets, or accidents. Started at a little over $200/month. Now almost $400. Nothing has changed with our coverage.

I think it’s overpriced considering I have had no tickets, no accidents, no DUIs, ever, and am 74 with an 800 credit score!

I have been with Allstate for many years and have had no claims. However, their premiums are three times higher than Progressive. I think I’m going to change!

Overpriced on auto and homeowners insurance.

Make sure you get a reason why they increased your rate by an additional $1200 a year.

It's ridiculous that the rate and price went up way too much. I thought this would work for me, but now it’s not working out, so I’m going to switch companies.

My broker keeps raising my premium every 6 months.

I have Milewise and barely drive, so Milewise does not go by the mileage you drive. It's expensive for not very good coverage.

They keep raising rates. I started out paying $87.40 a month, and now I'm paying $171.36 a month.

You give no reason as to why my insurance rate went up by over $400. If I hadn't received a $200 safe driver's credit, my cost would have been $1,200 every 6 months. I feel like we have to pay for those who don't have insurance but cause accidents. Meanwhile, safe drivers like me face higher rates. I realize this may mean nothing to you.

They come in with a low rate, and before you know it, you are paying double. They also won’t provide a quote while you're still a member. I would stay if they were competitive. It costs more than double compared to other rates.

Very expensive insurance. It always goes up $200.00 or more yearly.

Very unpleasant after 40 plus years. They will not work with me on pricing to match or come close to other companies. I had 4 cars, now down to 3, and soon will leave. Plus, I have my home and an umbrella policy, which I will probably cancel with Allstate.

Allstate isn't a company I'd recommend. I had someone call and give me a quote, from whom I purchased a policy. However, about a week later, I contacted her by email with questions. She failed to get back to me. I called and left messages, which she didn't reply to. I called the main customer service number for Allstate and explained that I thought she was an agent. However, she wasn't; she was only someone on the sales team who had contacted me to try and sell me a policy. I complained to the CSR that we didn't have an agent. So, there was an Allstate agent assigned in the same town my partner and I live in, who I was told would be contacting us in the next several days. That never happened. I eventually contacted the assigned agent's office. Nobody answered. Several hours later, someone did finally call back.

My insurance rates increased significantly due to an accident that wasn't my fault. Now I have to pay more.

State Farm saved me $1,500 a year. They gave me discounts that reflect my low driving mileage.

I was still being charged for a car I traded in, plus the newer car. My home insurance didn’t have the needed coverage, which I had brought up a year before.

Terrible service. They do everything they can to rip you off on a claim. I had a quote to repair damage on my car for $2,435, but their quote to repair, based on pictures of the damage, was $500. How do you repair that kind of damage on a BMW for $500? Pure rip-off. I plan on canceling my policy when renewal time comes up.

Not good. I'm now looking to change to another company because I switched vehicles. I was in a 2001. Now I'm in a 2000. Same type of vehicle. Rates went up $30. No tickets. No DUIs. Nothing changed except the price went up 30 bucks a month.

Our experience was good until we changed cars. The new car was close in cost for coverage, but our other costs increased because of the change. That is the reason we are leaving Allstate and have found insurance elsewhere.

Allstate prices are about double other companies for the same coverage.

Too expensive for the coverage.

When I called them, they informed me about my payment. When I mentioned that I have LoJack, they said they do not accept that.

They charge $68 a month when I'm out of town up north, and increase it to $140 when I come down to use it once a week to go shopping. It feels unfair.

The rates keep going up with no information as to why.

Look around for cheaper rates. Allstate will start low, then increase the rates.

Definitely better rates!

They sent my auto insurance policy that I purchased in October 2025 along with my monthly premium for the next six months, which was $128+. I had a November payment of $128+. In December, my payment jumped to $160.00. I cancelled and got a better insurance.

The price keeps going up. I only drive about 100 miles a month on average.

My Allstate experience was great until my agent retired. My policy was moved to someone significantly further away, even though there was an agent closer. I couldn't get a quote online after being told by them to do it online, and my policy is about 30% higher than most. On top of everything, it's all outsourced and no one speaks English.

Allstate told me I would pay a certain amount, but it's always twice that price. They don't listen when you try to talk to them.

Allstate will overcharge you! I had to pay $341 a month, which was financially difficult for me.

Fair, we will see how it goes if I make a claim. That will tell me a lot about Allstate.

I never receive calls about updates or increases. I've been a loyal customer for over 40 years. As seniors with no tickets, accidents, or home issues, we're still paying $1,200 every 6 months for car insurance, and house insurance is coming close to $16,000 a year. I need to find time for a better agent. I'm a disabled veteran on a limited income.

Safeco is a great company for auto insurance, but I had a bad experience with their homeowners insurance. I had hail damage three years ago, and they did not pay anything. I was disappointed with their service.

The rates go up every 6 months when the policy renews. The only way you can get any kind of break is by allowing them to track your every move while driving and do everything by computer. I guess they are trying to save trees.

It's a great insurance, just think the cost is too high.

Over the years, my rates have risen too much.

Make sure you change your insurance carrier every year. Allstate increased my rates significantly!

The app for Allstate is not user-friendly. It is hard to find my documents, and paying my bills from the app is difficult.

They keep increasing my premium even though I have not caused any accidents.

The rates are constantly increasing for no reason. We barely drive 1000 miles.

The office is great, but it's the people you deal with when there is an accident that matter. In my opinion, the office where I pay should follow up with the customer while the claim is in process.

Started out reasonably priced. There have been continual premium hikes despite a clean driving record and very few miles driven. Unreasonable price.

Too expensive. They raised my rates even though I have had no DUIs, no speeding tickets, and no accidents. I have filed zero claims with Allstate, but they still raised my rates. They are now canceled, and I found a new company.

They raised my rate by 40% because I wouldn't sign up for their monitoring device.

Good customer service, but comparing identical coverages with multiple other major car insurers, even with a homeowners insurance discount we can't get from other companies without also changing homeowners insurance, Allstate is a little more expensive. The cost difference is not enough to go through the hassle of changing, but if I had to do it over, I wouldn't use Allstate.

I would tell my friends to avoid Allstate completely due to their very high prices.

Shop around. Allstate has been around a long time. I keep them because I don't think they will go out of business. Therefore, Allstate will be there if I ever need them. I think my rate should be a lot cheaper. I have been blessed and I don't file claims.

I overpaid and it took forever with lots of phone calls to get the refund.

They fixed my car quickly, but as soon as I mentioned back and neck pain, they stopped all contact with me.

Go with someone else. They are expensive and the rates keep going up even though I've filed no claims. I live in a small house and my insurance has shot up to $144. Currently checking out other companies.

They won't insure on Long Island unless you are more than 2 miles away from water. That's over 600 miles of Long Island!

Increases every 6 months without any claims and unsatisfactory explanations. Premiums used to be based on personal claims; not anymore. The same is true with homeowners.

They renew the policy but never call you to review the new policy and explain why your rates are being raised.

My insurance was too high for my needs. I only drive a couple of days a week, I don’t go far away, and I don’t drive at night.

Changing to Allstate was the best decision. They were polite, affordable, and great to work with. Alex was the agent that answered my call, and he deserves a 10.

They have no regard for long-term customers. They keep raising the rate by 20 percent.

Premiums are way too high for driving 2,500 miles per year. I'm looking for a cheaper rate. $1,336.00 a year is way too much.

They do give you options on discounts.