Is Allstate A Good Insurance Company? Reviews From Over 9,920 Customers

Very professional and knowledgeable.

I did not have any issues with my car while being insured with Allstate.

Customer service and the intelligence of Zac and staff are outstanding.

Everything was good. I haven’t had any accidents.

Shopping around NJ, Allstate is the highest. I have no DUIs and no accidents in the last 3 years, yet my insurance is too high. I’m looking around for an alternative company.

Good service. The cost is high. No accident forgiveness.

I love Allstate, but they are too expensive for me. I’m on a fixed income now and have to find a cheaper insurance company.

I've been with Allstate for over 30 years.

Great insurance company but just too expensive for our vehicles and real properties!

I wish it included full roadside assistance like State Farm is offering at $158.00!

The insurance is currently expensive.

I have no problems. I don’t need them often, but I always know I can count on them when I do. Hey! Like a good neighbor!

Good service. Policy price just kept gradually going up.

Don’t fall for the umbrella policy; hold out for better coverage.

Doing the job on time.

Way too expensive. My cars get older, depreciate, and my policy goes up?

Their rates are okay, but I wish I could do better.

So far, it's been great. I just wish my auto rates were lower since they're all older vehicles.

Great company. Premiums are a little too much, especially when you have no claims, ever.

It covers what I need covered and then some.

This is the best I could get in insurance. $3,200 for 6 months on 3 vehicles: a 2026 Sportage, a 2023 Rav4, and a 2020 Nissan Rogue.

Offer more discounts, especially if the car is paid off, or if you've been a customer for over 5 years.

The agent was good, but the claims process was difficult to deal with.

It's too soon to tell, but the price was lower. I had Allstate for 30 years, but they kept raising the rates.

A bit too high for the coverage and miles I drive.

Our experience with Allstate has been great. People are friendly and helpful.

I've had Allstate for years. They provide good customer service and are helpful. I had one claim and it was paid promptly.

Pricing is largely in line with other companies.

At startup, issues signing up for AUTO PAY were very frustrating. I was labeled via mail as having a bad bank account and lost discounts. It was discovered that it was their fault. It has not been corrected on their end. I demanded removal from my customer history, but it has not been done. I have no claims.

Everything is excellent, but I feel I pay too much.

No problem. I have not had any claims, but I think my rate should be lowered since I hardly use my car. I’m 80.

All claims are handled quickly and well. No issues except there is no longer a local agent.

Allstate provides great coverage for the price.

Shop around for a better rate if you drive very little.

Friendly staff always available to answer questions and supply the information I need.

The good is that they process claims fast and the staff is very helpful. The bad is that my rate went up from $799 to $1137 a month. I will be looking for a different insurance company.

Too expensive.

Everything is good, but it's very hard to get in touch with my agent.

The Policy (Milewise) started out as a good one. However, the recent increase in the rate per mile is very high in my opinion.

Got me a cheaper rate.

Way overpriced. We're 71 and 72 years old, haven't had an accident in I don't know how long, and haven't had a speeding ticket in probably 30 years. We're still having to pay outrageous rates. There's absolutely no reward whatsoever for being loyal or accident-free. We're still paying for everybody else's problems!

Normally, they aren't as clear about what they're offering as I would expect them to be, and I have to ask questions. Being a driver who's not driving many miles these days, it seems expensive. But the combination of homeowner and car insurance is pretty good, and they've been generally really good to me.

Allstate is easy to contact, and I have not had any claims, so I can’t rate that aspect. Lately, I am concerned about the cost of my premiums.

I was with Allstate for 42 years, and they couldn't compete with Progressive. I saved over $1500 a year!

Okay overall.

It's okay; however, I would like to get full coverage for the same amount that I am presently paying.

Good coverage but high cost. I have had it for 50 years and have been satisfied until my agent changed. It is time for a change.

I just started, so it's good so far.

Average experience. No claim as yet.

They are not cheap, especially here in Alabama, which has the highest rates of any state, but my agent so far is really great.

My agent is really nice and got me what I needed. I pay a lot less.

Very good, no problems.

Allstate has always been very easy to deal with.

I've had it for years and never had any issues.

These guys are good to me.

Enrollment, options, pricing, and paperwork were all a piece of cake.

Good but expensive.

I think auto insurance in LA is outrageously expensive! However, I got a quote from Progressive and they were higher. I think it's ridiculous that seniors over the age of 70, driving less than a mile a day, with no tickets or accidents, on SSI, still have to pay close to $200.00 a month! I do love the agent, Tiffany, who wrote my policy for auto and home though, and that's the only reason I'm sticking with Allstate.

Everything's good. The prices are still high.

Almost half the price of Esurance with the same coverage. The carrier is a major insurance provider.

I had Allstate for over 20 years. I found a policy with the same coverage that was 30% cheaper.

They start out great, a lot cheaper just to get you to change to them, but go up about $100-$200 a year on homeowners without any claims.

Allstate is extremely overpriced. It appears that they increase the premium before applying discounts, so the discounts don't even make a difference. No tickets or accidents in about 12 years, yet our premium consistently goes up. The only explanation I get is that we're paying for all of the uninsured motorists. So I guess if you pay for insurance, you get penalized for everyone who doesn't. At least that's how Allstate looks at it.

Compared to other insurance companies these days, I am paying more than double what I could be paying. I don't have towing, nothing covers my clutch or any mechanics. I'm getting penalized because of the SR-22, which was over 3 years ago. I'm trying to find another insurance company where I could pay less. I'm a poor man, I live on one security check a month, and when I can't even get towed from an accident, that really sucks.

Allstate is terrible. It took over a week for them to send out an adjuster. They had poor communication skills with the repair shop. The repair shop told me they never had so much trouble with an Allstate claim. Then they sent me a check in the mail which took 10 days to get to me. And they don't let you rent a car that is similar to what I drive. So I had to pay an extra $15/day because I needed a car that could adapt to my handicap. The repair took 2 days but it was in the shop for 3 weeks due to Allstate delays.

They continue to raise rates, and my family has not had auto incidents in over 10 years.

Adequate coverage but too expensive.

They are crooks. I have been a licensed driver for 44 years, insured, and this company had me for 3 months on pins and needles with their incompetent ways of taking information and putting the wrong numbers for my account even though they were on auto pay. They charged me for late fees for their errors, and at 69, I could not handle so much. They said my bank declined payment, and this went on for 3 months. Finally, I went to the bank, and my bank told them they had not received a request for payment from them. They still said I had to pay the bill with a late fee. That day I had an appointment with a doctor. Because of all this, I got lost and even got into my first accident. Then they tried to take my vehicle for $1,500. I was able to take my vehicle back and fix it myself for less than those $1,500 dollars, which they said was a total loss. I will not recommend this company.

Same coverage, much cheaper.

Lousy. No accidents, no tickets, no claims, but my rate jumped another $100 a month with no explanation.

Way too pricey for minimum coverage. I was paying almost $600 monthly for 2 vehicles. I thought all along I had full coverage for that price.

They gave me a rate that was great, but after 6 months it was more than what I was paying before. I was told it wouldn't increase. I'm going to shop for other insurance.

I don't like the fact that Allstate raised my car insurance. Also, there were some add-ons without my consent. Since the add-ons, my insurance has gone up. I was told when I first applied for insurance that my insurance would decrease, but it has not. I am so disappointed with Allstate. Their agents are very unprofessional; they argue back and forth. I made a very bad mistake choosing Allstate as my insurance carrier, and I will never recommend them to any of my friends or family members. My son tried to warn me about Allstate; I just wish I had listened.

Allstate is extremely expensive and very overpriced compared to most of their competitors! I got quoted the same coverage at all the top-rated carriers and they all were about half the cost in premiums compared to Allstate! I realized I should have shopped around way sooner instead of overpaying on my auto and condo for years with them. Money down the drain, lesson learned now. I asked my Allstate agent why they were so much more expensive than their competitors. The response was personal touch with local agents. State Farm and American Family have local agents too and are still half the costs. In so many words, the agent said the costs you pay in premiums go to paying the staff at the local agencies. I get that, but I’m paying for a product, not staff salaries! Allstate, pay your agents more, then your rates would probably align more with your competitors. You lost my business.

Don't use Allstate. They overcharge and are not honest about rates or refunds.

Stay away from Esurance. They increased my premium significantly after a slight fender bender, despite having no claims for 11 years.

Allstate has a terrible crew. I never see the owner of the place, a smug guy that I don’t trust. Their prices are exceptionally high for nothing gained. I'm ready to find a new company to give my business to.

They have been a good company for paying out on claims, but loyalty gets nothing in consideration to rates. I have been with them since 1982 and my rates are through the roof. They are always raising and NEVER offering a lower rate. I’m curious how much of my rate goes to agent commission.

The premium has increased by 40% in one year and has more than doubled over four years.

Allstate is not a good insurance company. I would not recommend them to anyone as they keep raising their prices every year, and by a lot. Not just mine, but everyone I know who uses them has experienced this.

They lowball the first year, and in the second year, they increase the rates significantly.

I recently changed coverage because their rates are so high. Their customer service is excellent.

From an accident that I had, which was not my fault, I felt like they lowballed my settlement for the vehicle. They told me the other insurer would not pay more than that, even if their driver was at fault. I believe I could’ve gotten more money. The adjuster told me that I cannot get more money because it had a new rebuilt engine in it 45 days before and a rebuilt transmission 45 days before that. It had to be 30 days or less. I feel like I was ripped off, and how could I recommend them if this is the way my insurer is going to handle me?

They told me that I would save a lot of money, but 6 months later the prices increased significantly, and a year later the prices skyrocketed. I will never use Allstate again. It doesn't matter if you are a safe driver or not; they only want more money.

Firstly, never buy insurance online! Although it's convenient (somewhat, because it avoids needing to meet personally with several agents of providers one may be interested in), the online experience rarely, if ever, allows discussion with a real person. Unfortunately, within weeks of getting auto and home insurance with Allstate, we had an auto claim, and it turns out that the agent of record was in Texas when the claim occurred in Ohio, and we live in Pennsylvania. Attempts to connect with the named agent were frequently met with voicemails or text messages. I contacted a local agent to ask if I could have him as my agent of record rather than one over 1,000 miles away. He advised going to the main Allstate website where such a request could be made. Frankly, from a user-friendly perspective, the Allstate site was a nightmare. To add insult to injury, Allstate sent the vehicle to their "preferred" repair shop in the area. After they called to say the car was repaired, my wife and brother-in-law (who has over 30 years of experience in autobody repair and, in fact, managed 5 body shops for over 10 years while he and his wife lived in Alabama) refused possession of the car because the paint they used didn't match the original paint, and the clear coat was not properly buffed into the original. That caused an additional 2-week delay in the return of our car. In addition, the Chevrolet dealership tried to use the opportunity to market a new car when there was never a mention of any intent to purchase a new car. I am, at present, searching for a company other than Allstate to insure both my home and auto.

Find out the hidden information that they don’t explain from the beginning regarding policy increases if you don’t sign up for their discount program called Drive Wise. This program monitors your driving, and you have to drive a certain number of miles within their time period to get the discount. When you meet the required miles, you receive a discount, which takes six months for them to apply to your bill.

Allstate was very inexpensive but then doubled the price after 6 months and kept raising the rates every 6 months.

My current insurer is Allstate. I had an unfortunate year in 2024. A dog ran in front of us and did major damage to our front end. A few short weeks later, an 18-wheeler blew a rear dual tire that hit our Jeep and caused us to spin and slam into a guardrail. Neither accident was our fault nor could they be avoided. The consequence was that our premiums have almost tripled and continue to rise. They know it will be difficult for us to change policies. Our credit rating is not exceptional due to a limited income and the huge rise in premiums and other bills. As soon as I can change insurance carriers, I will. No customer loyalty. I had never missed a premium.

I've been with them for years with no accidents, no claims, no anything, and we barely drive 5,000 miles a year. My policy has literally tripled since I got them, maybe even more.

Do not try to make a claim with Allstate. I had two small water spots on my kitchen ceiling, and a claim would have cost me more than the insurance company.

The rates increase too often.

They are nice people, but they are terrible when it comes to helping out with costs. Every 6 months, the price increases and they never have a reason. All they say is, "Well, everything is going up." One time they said, "Just like eggs and milk, prices keep going up."

The policy is expensive and the rates are too high.

It's expensive for only driving 4 miles a day or less.

I have not had a claim, so I don't know about their claims service. But just like any other insurance company, they reel you in with a fair price for the first year, then the premiums start to rise. I shop for insurance every year.

They're okay. I was not successful in getting a better cost even though I've been with them for many years.

Allstate is more expensive than all others except AAA, which is higher.

I haven’t had a claim with them, so I have no way of answering the questions. I do know they have gone up in price by $43.

My experience with Allstate is that they are overpricing their policies.

The price keeps going up even though I have had no accidents.

Typical insurance provider. They give you a decent rate to lure you in, only to raise rates significantly at renewal.

I was with Allstate for over 25 years. After exploring other companies, I am very pleased with my policy at Geico.

Rates are way too high even with a perfect driving record and being a loyal customer for over 10 years.

Being retired, I don't drive nearly as much or as often as I used to. After talking with my insurance company, I still cannot get a discount or even a military discount. They were not willing to negotiate for lower rates.

After 7 years of paying for insurance with Allstate and not needing to use it, I grazed a concrete post in a parking lot. Allstate would not fully cover the repairs because they disagreed with the only Tesla-certified body shop in town, which required that we use new parts for the repair. Allstate wouldn't tow my vehicle to a shop of their choice or even tell me a real body shop where I could take the vehicle to have it repaired at the price they said it could be repaired for. So I found out the hard way that Allstate won't actually pay to repair my vehicle. I ended up paying $5k out of pocket after spending 4 months trying to reason with them while my car sat unrepaired.

Just average rates, especially high for low mileage drivers.

Allstate gives a great price upfront to get you to sign on with them. But after that, they raise your rates yearly even when you don’t change your car and your drivers have no accidents.

They overcharged me for my monthly rate.

Allstate car insurance rates are extremely high. The rates just keep going up. I would not even mention Allstate to a friend.

Rates are too high.

I feel that driving about 50-60 miles a day and having 3 vehicles, my insurance should be a lot cheaper, like $50-60 per car a month.

I'm currently with Allstate, but I'm paying more than over a hundred people at my church that I have asked.

I haven't had a ticket in decades and drive less than 1000 miles per year, yet my premiums go up every year!

So far, I have been offered no discounts even though I have no DUIs, no tickets, and drive less than 1,000 miles a month.

They are extremely expensive. I am spending over $500 a month for 2 cars, and one only has liability on it. I am 75 and don’t drive that much.

The price goes up every 6 months without fail.

High rates. They go up more every 6 months.

If you are a good driver, consider going for something less expensive.

In every aspect, except price, they provide the service I need. I simply can’t continue to pay annual increases anymore for an older car driven under 5,000 miles per year. So I’m shopping.

They give you an overall 6-month policy cost, but NOT the individual coverages.