Is USAA A Good Insurance Company? Reviews From Over 3,322 Customers

Top-notch for all the reasons I checked. I've been with them for almost 60 years.

Great service.

My insurance rate is much too high. I'm searching around for a more affordable price from a premium company.

Ask questions and review other offers from institutions and USAA offers.

Outstanding in every way.

It's hard to get them to access my accounts - it's also difficult to set up passwords.

Awesome!

Fifty-two years of good experiences.

The yearly household insurance went up by 44% in one year.

USAA is always incredible, and I've never considered leaving.

Excellent. I have no plans to switch.

Excellent in all ways!

My experience with USAA has been good. I have been a member for over 30 years. Customer service is top notch. They value their customers.

They are the best. The staff is very kind and patient. Thank you again.

USAA is an awesome company.

I'm looking elsewhere because USAA has become expensive.

Excellent, very positive! I only switched to consolidate our farm property insurance together with auto policies.

So far, so good.

I've been a member for over 50 years, and have always been pleased with the service. It's a first-class organization.

Excellent.

It has been very good for a long time.

It's expensive.

I've been with them for 28 years. Four cars ran into me and my insurance went through the roof.

It's sometimes difficult to reach them. However, the staff is friendly. Their online platform seems to always have issues. The cost of our policy significantly increased!

USAA is a good company, but a bit expensive. Most insurance companies are, especially if you're over 60. Insurance companies don't advertise this, but they do.

USAA is the best.

This is the best place to save.

My experience has been excellent.

They really take care of their clients.

Great, for over 50 years.

I have no problems with my insurance, just checking.

I have been with USAA for many, many years and they have always been there for me.

The customer service has been great.

The employees are easy to talk to. However, the price increase is hard on retirees.

They worked with me to get a great price.

I've been with them for over 40 years. I've only had 2 claims, which were handled quickly. The rates are fair for full coverage.

Wonderful service, pricing, and care.

The speed and completeness of claim handling is impressive.

They increased my rates because I didn't own a car for a while.

Good service for years of service

They have a good reputation and I've heard positive stories about their service from the past.

They provide the best customer service.

Easy sign up; works with my USAA accounts.

They were the cheapest at the time.

They tried to raise my rate when it should be going down.

They have always been there for me.

Overall, exceptional service.

They're awesome, but their insurance is high.

Excellent company and service over the many years I have been covered.

The price, service, and loyalty to customers

Speed of service

Good customer service.

Their claim response time is fantastic.

They should have taken me back because I had congestive heart failure and didn't have the ability to make the payment to them. My auto pay failed and I had no idea.

The agent explained and broke down the coverages effectively.

They have been great to me for many years, but the price increases for auto insurance in the past two years have been off the charts.

Good service and prices.

The representative was very helpful and caring. I felt valued.

I have been a member for 14 years and they have always delivered excellent customer care anytime I needed to reach out to them for any reason, whether it was to resolve an issue or assist me with an application for one of the many services and products they offer.

Exceptional customer service.

The customer service is horrible and their prices are extremely high!

I'm very happy with the service, but my rates are $50 to $60 higher than the quotes I'm getting from other insurance companies.

They keep raising my rate despite having no accidents or tickets.

Poor customer service.

The insurance is cheaper for me.

Outrageous rate increase!

My rate went up.

When I called to make a claim, the representatives seemed to be trained to deter people from filing a claim. They sign you up for their service like they appreciate your service to the country, but once you sign up, my auto rates were raised $150 to $200 every 6 months without any claims. When I did have a claim, even though the accident was not my fault (a bad driver ran a red light and hit me from behind), they listed the claim on my driving record because I had to use my insurance. When I called and asked about why they updated it as a charge against my driving record, the agent stated that if you file a claim and use your uninsured motorist coverage, USAA has the right to update the claim on my driving record as my fault. I asked for a supervisor and was constantly transferred to every other department except for a supervisor. Once they updated it and would not remove it, I could not leave USAA because the prices were so high due to the way they listed the accident on my driving record. I could not afford anyone else, and then they increased the premium by $300 every six months. This is the worst experience ever!

The rates keep increasing and I am not pleased with that.

The price increases every year!

I wasn't properly notified before being dropped due to my status as a dependent. I only found out I was dropped the next day.

They claimed the accident was my fault, which I disagree with, and I had to cover the cost.

They are raising my rate.

Unfairly raised premium due to no-fault claims.

There was a very large rate increase because my daughter transitioned from a Learner's Permit to a Driver's License.

We had over $15,000 in items stolen and USAA rejected our claim due to circumstantial issues.