Is Nationwide A Good Insurance Company? Reviews From Over 512 Customers

Good company with great rates.

I've been with them for 4 years and I don't like how my insurance just jumped up by almost $100.

In essence, Nationwide is just like any other insurance company. There have been instances where they've been dishonest, just like any other company might be. The unfortunate reality of company ratings is that they're often based on a small number of experiences. It's disappointing when these experiences are manipulated by external forces like the government or the DMV. In my case, the DMV changed an accident report a year after the courts ruled it as no fault, which has significantly impacted my life. I've been charged thousands of dollars and have had to give up many of my possessions. I've also lost my driving license and have been told by the DMV that I must maintain SR22 non-owners insurance. Nationwide has decided to drop me due to an incident from 2015 that only recently appeared on the DMV's records. This has been a very challenging experience for me, and I hope my review can help others.

Good rate. I want to keep them.

Always helpful, great app, and discounts!

Better rates

Efficient but expensive

Great customer service

They have never given me any trouble yet.

I had an accident over 5 years ago and was very happy with the way they handled the payment of this accident. I stayed with them because I thought my rate would go down after 4 years of paying the high rate. I would like to know what Nationwide could do for me now.

Excellent customer service

They provide good service and always have the best price whenever I compare quotes from other providers.

They treated me well with prompt, courteous service.

Good claims handling.

I like their app and got my insurance card quickly.

Easy to deal with. They offer the lowest price for the coverage I have.

As the commercial says, 'Nationwide is on your side.' However, they did raise my rates after they said an accident wouldn't cause an increase in my policy.

I have never had a problem with my claims.

A little high

Great customer service

No increases

It's a good company if you're looking for cheaper rates.

When they say they are on your side, they mean it, at least until you have financial problems. Then they immediately dump you.

If need be, I can talk to my agent in person. I have never had a problem with Nationwide and I recommend it to all my friends and family.

Always on my side and helpful.

They have helped me and lowered the payment!

They have always been on my side. Very helpful.

Anytime I needed their support, they were on target. The best!

I've been with them for more than 25 years and they have been great for meeting my needs.

They respond quickly when you have an accident or any issue related to your car.

Best combined price for car and house insurance.

The auto rate for my Chevy Traverse

Great coverage

I received a cheaper insurance rate.

Good coverage at a reasonable price.

Good local customer service.

They are better and my rates are reasonable.

Better and cheaper.

I have trouble getting the billing method corrected to every 6 months.

My agent was one of the best, as were the others. I have nothing bad to say about my agents.

They are trustworthy but expensive.

They have given me the lowest price for the best coverage so far.

Quick claim service and good rates

They are excellent, but expensive.

Priceless, reasonable, excellent coverage, no problems.

They respond in a timely manner to my queries. I trust them.

I had a claim on my car and my house. Both times, Nationwide was professional and took care of the claim quickly.

At the time, they were the most affordable, and when the COVID-19 pandemic hit, they even refunded me $50, even though I was a brand new client at the time.

They willingly let me make payments way ahead of its due date. I was able to pay months ahead.

They provide affordable quotes and excellent customer service.

They have always been good for us, but now we are on a budget.

Because they work with you on your insurance

My request was satisfied quickly.

Good prices and prompt live service when requested.

Their prices

I had a good overall experience, except I thought their rates were high.

They've been good to me, except they're overpriced.

I have no complaints, I just feel we are paying too much.

Good assistance with everything I've needed over the years. Just looking for a cheaper price.

The premium keeps increasing.

I have been a Nationwide client for my cars, boats, and homes since 1973. Recently, I received a notice that the company is dropping us this fall for no apparent reason; no claims, always paid on time, 5-year-old metal roof, etc. Upset, I decided to drop my other policies as well. I was shocked to discover that for the exact same coverage, Nationwide has been charging us more than double! Despite their great service, and despite having recommended them to many other people, I obviously switched to Progressive. It seems that loyalty means nothing to Nationwide!

Find out if the agency you are considering purchased their business from Nationwide due to an individual retiring. That's what happened to us. I get the impression that my current agency only values me for the monthly car and homeowner's premiums.

Too expensive.

They cancel your policy when you use it!

I got stuck with a new agency when mine retired.

They are better than most, but a little pricey.

My rate doubled for no apparent reason. I have no tickets and no accidents.

They are very expensive and not helpful. They don't offer storage insurance and there are no discounts.

I have been with this company for 30 years, always paying on time, with no tickets or accidents, and very low mileage. However, this time my rates went up by $500 without a reasonable explanation. Age discrimination was implied.

They should explain why they raised the premium for car insurance by 78%.

They canceled my policy for no apparent reason. I've never been late with my payments and always paid in advance. I guess they dropped me because I've had a few claims.

Received good service!

They dropped us because we carried 50-100-50 and they said it was too high. They only want state minimums?

They were unresponsive to my telephone calls.

I have not had any claims or contact experience, just price increases!

They raised my rates and then dropped my policy. They made extra money and then failed to renew after 28 years.

Despite never having an accident or ticket, I still pay more than my family and friends.

The company didn't show care for the customer when they were involved in an accident that turned out to be a scam perpetrated against the customer. Essentially, they didn't fight for the customer.

Ridiculous rate for auto insurance!

After more than 50 years with NW, I don't feel there is personalized contact.

The customer service needs improvement.

I haven't had a claim in over 30 years, yet my rates continue to skyrocket.

They increased my insurance by $255.00 and they keep giving me different reasons.

Their prices are high and their claims handling is not in your favor.

It's hard to use on the internet.

The coverage keeps increasing and it's too expensive.

Because they increased my bill.

The price is high.

If not paid on the exact due date, you are immediately notified of potential termination via email, without even a phone call.

They keep raising their rates solely for profit, without any regard for their customers.

The rates are high.

There weren't any car rentals available when I was in an accident. It cost me a lot of money to rent a car while mine was being fixed. I was so disappointed when I found out there was no clause for car rentals! I ended up paying a lot of money out of pocket!

The premiums are high and they dropped us after two claims.

They don't care about people. They have a money-hungry attitude.

I wouldn't give them any stars if I had the option. It doesn't matter how much money you pay them, if something happens they're not on your side.

They signed us up, then canceled our policy a few weeks later. So, we got other insurance, and then Nationwide withdrew the cancellation! They don't seem to know what they're doing! It's unsettling. I would never recommend them to anyone!

I just think they are adding fees when they shouldn't be.

Well, they added my 18-year-old who is in college and doesn't drive any of my cars. She can't drive because her college doesn't allow her to drive during her first year. They won't remove her, leaving my insurance so high that it's higher than my rent.

The insurance is way too high.

My rate is constantly changing for the worse. When I call, I get no logical reason for the increase.

I had been with Nationwide, but when I moved to Arizona, they said I had to start out as a new customer. 'Nationwide' is not a good name for your company. I will never recommend it.

My prices keep going up.

It's hard to get them on the phone.

It's very difficult to talk to a person. You always have to request proof of insurance ID to carry in the car, it should be automatic. The monthly payments increased even though the car is a year older. Despite having no tickets or accidents, we still have to pay more!

I was told that after an accident, my rate would significantly decrease after four years of payment. It did decrease, but it still can't compare with the rates other agents are quoting me for the same coverage I currently have. So, I am trying to find out what Nationwide can do for me now.

They are great at processing claims, but their prices are too high.

Their prices are too high.

Because my credit card was compromised, I thought I had switched it and set my new card as the main payment method. However, I guess I didn't, and I wasn't informed about this, so they cancelled my policy.

Given my age and the length of time I've been with them, the price is too high.

After my accident, I received no help and no coverage because I'm doing Uber. However, the accident wasn't my fault.

Poor customer service.

Unwarranted massive premium increases on homeowner and auto policies

The prices are too high.

They were fine until I bought a car that was four years newer. At that point, they doubled my rate for no other reason than they could. So, I cancelled and went with another company.

Poor customer service. My rate increased and I called multiple times to get it resolved but was unable to get a hold of my agent.

They doubled my insurance after 35 years.

They cancelled my insurance without any reason and didn't notify me.

They cancelled my policy for no apparent reason.

They kept changing the price.

I've been a customer for 20 years and the auto insurance is double that of many other companies. I've compared the same coverage with no accounts. It makes me very sad.