Is Liberty Mutual A Good Insurance Company? Reviews From Over 3,779 Customers

It's a good company, just too expensive.

The price is too high.

The service is excellent, but it's expensive.

There was a huge increase in rates, which is why I switched.

I never had a claim. I left them due to the price. Besides that, they were fine.

Excellent company.

Everything was great until they cancelled my policy in the middle of its term because I'm in Texas rejuvenating my business, despite being a resident of Arizona. Now, I have significantly less coverage with another insurance company, and I'm paying the same amount that I was paying Liberty for a policy that I had with them for several years. I'm very disappointed in them.

They are easy to work with and their online platform is user-friendly.

They handle claims quickly, provide good customer service, and offer competitive pricing, especially if you bundle.

It's been great. However, my policy just renewed and it's a lot more expensive.

The premiums are a little high.

Overall, I'm satisfied with Liberty Mutual. My concern is with their yearly rate increase. I bought a new 2019 GMC Sierra. I've had it for about 5 years and have driven it just over 23k miles, yet my rates go up every year. I wish companies would give a discount to low mileage drivers.

I just need a better price if possible.

It's good.

It started off well but then became too expensive.

Very good.

They are good, just a bit pricey.

I've been with them for several years since I got a car. Now, I'm searching for a lower payment.

It was great, especially the roadside assistance, until I received a ticket and then my premium doubled. I don't have much money, so it hurts the pocketbook.

Make sure you get multiple quotes.

They have become expensive.

The rates are high.

It has just gotten too expensive. Everything else is great.

It's okay, but the policy went up by almost 3k.

I'm satisfied with Liberty's customer service, but its insurance premiums increased significantly early on.

Overall, excellent.

Liberty Mutual is okay, but they're not willing to listen to the customer.

See if you can find a better price, it's too high!

I didn't have any problems until my rate increased.

Good.

They're too big, their customer service is non-existent!

Efficient and easy to navigate.

Very good.

I suppose they're fine since I've never made a claim. I just keep paying premiums.

They pay quickly, but then they raise your rates.

No problems.

I appreciate the yearly policy, but they are becoming more expensive.

Very good. It's easy and convenient.

I have no claims, but the cost is high.

Great.

I had a great experience, but I found a lower rate that also included renters insurance.

I never had an issue, it just became too expensive so I needed to find another company.

They are cheaper than anyone else. Comparing with other companies, even through your company, seems like a joke.

I hope that Liberty is truthful about their car insurance. They promised that after three months, I would receive mileage credit as I drive less than 50 miles a month.

It's hard to get a live person to talk to, and it's difficult to find the right phone number.

I believe they have lost control of their prices, especially on their rental insurance. However, I have found someone else with a really good price that I will go with. I am trying to do the same with my auto insurance and I promise, I will find someone else that will give me a good price as well.

My experience with Liberty Mutual was pleasant. I would recommend them.

It's good, but a bit expensive.

It's okay, but too expensive.

In my opinion, the rates are high.

Be sure to compare rates.

I had no problems with them, I just couldn't understand why my policy increased by $138.00.

They offer a really good rate in the beginning, but then your rates increase substantially each year. This happens even though you don't have any tickets, accidents, or claims, and haven't had any of those in over 30-40 years. Plus, you drive less than 2500 miles per year. Given my outstanding clean driving record and the small number of miles I drive per year, I feel that my rates have increased too much since I first purchased my policy with them in 2020-2021.

The customer service is very good. However, between retirement and the pandemic, I drive very little (around 2000 miles per year), yet my premiums are high for such little use.

Simple and clear with all aspects of individual coverage made clear.

The price is comparatively high.

I have no problems with them.

The only negative thing I can say about Liberty is that I couldn't keep my policy when I moved to California. I truly appreciate the efforts of the two agents who tried to help me. They did everything they could.

Great company!

Expensive

Getting help with claims is impossible. I can't get a returned phone call. My claim money was sent to the wrong company over a month ago and there's still no resolution. The customer service for auto insurance renewal is very rude.

I would advise caution when considering this company. They readily accept your monthly premium, but when it comes to paying out a claim, they seem to do everything possible to avoid it. Our roof was damaged by hail and wind during a tornado. Two roofing companies inspected the roof and both suggested it needed to be replaced. We filed a claim, but Liberty Mutual's in-house claims resolution specialist didn't even inspect the roof or attic personally. Instead, a third party did so and the specialist reviewed the photos, concluding there was 'no damage'. The shingles were damaged by hail impacts and many had lifted. The specialist claimed these would rebond in the sun and denied the hail damage. Despite having four additional roofers all suggesting the roof needed to be replaced, Liberty Mutual maintained their position. They even requested a replacement quote, only to later state their position hadn't changed and there was no damage. The reports from the roofing companies clearly showed the damage, which was undeniable. It seemed as if they simply did not want to pay the claim. We are now considering litigation.

Shop around! It's very expensive and the options are confusing!

I would not recommend Liberty Mutual. They did not go out of their way to assist me. After being a customer for a couple of years, they suddenly increased my monthly premium by almost $80. Yes, I only have Liability coverage, but that doesn't mean they can't provide assistance. I had two accidents within two months, neither of which were my fault. I called to see if they could help me, as I couldn't drive my car. They didn't try to assist me at all! During the second accident, the other person did have insurance (Progressive). Again, I was left to handle it on my own. Progressive, on the other hand, did assist me. They provided me with a rental car for a whole month. The point is, Liberty Mutual does not assist you. They seem to think they don't have to help you just because you only have Liability Coverage.

I was non-renewed because of moss on my concrete roof. I had it cleaned, sent them photos and proof, but they never responded even though their notice said they would. I even called them twice. I never had a claim for the house, though I had 3 for autos in over 40 years with them. Their premiums were good, but their customer service was the worst I've seen in over 60 years of insuring. My advice is to find an insurer with good customer service reviews that are loyal to their customers.

Search for a good company, don't just settle. Find a good agent.

I was with Liberty Mutual for over 10 years. Without any fair warning or notification, my monthly rate went up by $140. No remediation was offered. I will never use them again.

I would advise that Liberty Mutual initially attracts you with lower rates, but then doubles your premium upon renewal.

Their rates are extremely high and using auto draft depleted my funds.

I wouldn't recommend them as they consistently raise their prices.

I didn't like that they raised my payment due without informing me. I'm on a fixed income.

The price is too high.

It's very expensive for auto insurance.

The payments went from 194 to 330, which is ridiculous.

Extremely expensive.

I had a terrible experience. They increased the price and the service was poor.

It has been changing very often to be super expensive.

It was hard to communicate with people who didn't understand me.

Exceptionally expensive, find a better company.

Shop around before you get stuck with them.

The prices increase on a monthly basis.

The customer service is poor. I had to call three times to have outdated checks reissued.

Price Gouging

Their rates are too high for one car. It's something you can live with, but the insurance is for 12 months straight with no discount on any month.

It's very difficult to get a person on the phone.

I would not recommend this insurance. They charge excessively and their coverage is inadequate. I have been a customer for over 20 years and the only time I encountered a problem (when water pipes broke due to extreme cold), they covered less than a quarter of my expenses. I was left with water damage, six damaged walls, and holes that I couldn't afford to repair. My brother experienced similar damage to his house, but his insurance covered his entire expense plus an additional $4,000 for water and wall damage. Unlike him, I did not receive adequate coverage for my expenses or the necessary repairs.

I had a very unsatisfactory experience. The policies are too expensive. It seems like their customer service cares more about other companies' customers than their own when handling claims. I'm very disappointed with Liberty Mutual.

They offer low rates on auto insurance, but they wouldn't continue my home policy.

They keep raising my insurance every year, which is really bad.

I had a horrible experience. I noticed my payment jumped from $90 to $160 and called to ask why, as nothing had changed with my driving - no speeding tickets or accidents, etc. They said it was due to the new year and the economy that my price had risen a whole $70! Then they re-quoted me and it was even higher. Customer service doesn't have much knowledge of what they're doing and they don't really care if they lose you as a client. They didn't make me feel important at all.

The rates are very high.

This is not good.

It's extensively time-consuming trying to get a real person.

I'm not happy because they can't get anything right. I've given them my car's information five or more times, but they still can't get it right.

It was good except for the comparatively high premium rate they charged.

Everything would be fine, but they keep raising my rates even though I have a perfect driving record, bundle, pay in full, and have no claims. I'm essentially saving $1000 by shopping around and finding much better deals. Also, I'm not a fan of their commercials.

The car insurance is expensive.

They have high costs, they lied about the rate, and their service is poor.

I checked around and found that the same company with a different agent was charging half of what I'm currently paying. My current agent charges $110 per month, while the new agent charges $55 per month.

Almost 12 weeks ago, my house suffered water damage and it's still not repaired. I've been without hot water for 10 weeks. Their service and knowledge on how to handle a claim is poor. Most general contractors in this area refuse to work with them.

There was a huge increase in price without any notice and no reasonable explanation was provided.

They were okay, but they raised my rates. I had no tickets or accidents, it just happened out of the blue.

Very dissatisfied, right? We are looking into other options. We have never made a claim, but our premiums keep rising.

They overcharge. When I cancelled my policy, they billed me for a whole month for just one day of coverage!

I was involved in an accident where the other driver ran a red light. My car was declared a total loss and I sustained injuries. The other driver was insured by Liberty Mutual. After I filed a lawsuit against the driver and Liberty Mutual, my monthly insurance premium increased from $131 to $210. It doesn't make sense that my monthly price increased because Liberty Mutual paid out the value of my car and due to the lawsuit against the driver and his insurance.

Stay away. They are very impersonal. Most agents I spoke to didn't seem interested in helping me.

The adjuster seems to be deducting money from the claim.

Good service.

Very troublesome people, and stubborn! They want to take control of where you are, invading your privacy!

Prices keep going up even with an excellent driving record.

It's not cost-effective for seniors.

They don't provide what they claim! The pay rate is overly expensive.

They almost doubled my rates after my policy ended, even though I made no claims.

It's too expensive for our budget.

They should lower their rates instead of spending money on ineffective ads.

Poor contact with the representative that set up the policy.

I had them for years and they raised my rates without any reason. I didn't file any claims during the entire time I was with them, which was disappointing.

I've been with Liberty Mutual since 1998, covering two different houses and several different cars. Unfortunately, their prices continue to rise for the same coverage. It's also hard to get in touch with anyone to discuss anything. I'm considering changing my insurance due to the cost and customer service. Despite having few claims over the years, my insurance for my home and car is nearly $500 a month.

I would advise against choosing Liberty Mutual due to their high prices. I was paying $125 a month. However, after shopping around, I found another provider where I am now only paying $65 a month. I calculated that I overpaid by $60 a month for 12 months, which amounts to $720 a year. I was with them for 6 years, so in total, I overpaid by $4,320. Therefore, I strongly recommend shopping around unless you have $4,320 to spare.

I had them for three years and they raised my quotes every year. I finally switched because they raised it by 58 percent. I had no accidents or tickets.