Is Liberty Mutual A Good Insurance Company? Reviews From Over 4,029 Customers

Good service, quick response.

Excellent company willing to go the extra mile for customer service

They did a good job when we had a homeowner claim.

The customer service received and coverage

Easy setup and access

Always responsive and helpful; the cost was reasonable.

Low rates!

Overall, it was good... until they raised my premium!

My agent's help and customer experience

Great service but way too expensive!

Great service.

I've never had a problem with them.

Quick claim service

I have not had any experience with Liberty except to make payments. The payments on the renewal notice are way too high.

They've always been there when I've needed them.

They gave us a lower quote for the same coverage than all the others that we checked out.

The insurance has been good, just a bit high-priced.

They have been very helpful. I am not looking to switch insurance. I was looking at lowering the interest rate on my mortgage and was asked who has my homeowners' insurance, and they just ran with it. So much so, I was given a deadline to finish paperwork. I am no longer interested and told them I was just seeking information, not the pressure tactic I received. I was not looking to change insurance, just information about my VA loan.

Well-known company. I am now retired and my money is tight, so I have to shop around. I don't like to, but every penny counts. I am lucky to have Liberty, just trying to save money.

Their rates are lower than your rates.

It's good insurance as far as we know. We're just trying to save some money. I don't know how long our accident from three years ago is going to cost us money.

They've been kind and friendly, but they charge too much for that.

We have had no issues. Exceptional service when needed.

Very responsive.

Low cost.

Great customer service

Good customer service.

They had an excellent insurance rate for full coverage on my vehicle. I will be 49 in August and figured the rate would have come down, not gone up.

We appreciate the bundling with our house insurance. Could you please send us a paper verification for the total monthly cost of car plus house insurance for the Norbys at 98 Floresta Dr, McDonough, Ga 30252?

They were there when I needed them, and the process was successful.

I like their customer service.

The service is good, but they raised the price too quickly.

Since switching to Liberty Mutual, I haven't had any accidents. This is based solely on my experience with their service during the transition.

The service was great.

Your service is outstanding. I don't like the cost, but I understand. I hope the cost goes down as time goes by.

You have met my needs and I can always talk to someone when I call. I don't like the rate, but I understand. I'm not looking to change and I hope we can work the rate out in the future.

Because my premiums went up too high, I'm on a fixed income with no accidents.

Good policy, available 24/7, with initial budget-friendly premiums.

Their rates are cheaper, but they increased by $200 this year.

Six months after I subscribed, the policy increased my cost by 20%.

It's a great company. They have been wonderful to work with.

They are good, friendly, fast, and work well for you.

Good service and knowledgeable staff. They were able to help me and explain everything to my satisfaction.

The service was good.

We were customers for a long time and the service we received was excellent.

I like Liberty Mutual. I need a second auto insurance policy for four cars.

My rate went up even though I have no violations or accidents.

I've never had a problem with the company. Their service is prompt.

They are always ready to help.

I've had no problems with Liberty Mutual. I went through a divorce and am now looking for something on my own without the ex.

I have been a customer for several years. I am just comparing rates. I found Liberty to be a little higher since I have no traffic violations or claims. However, I do plan to keep Liberty as my insurance. I always receive great service from my agent, Matt Sturgeon.

I've always had good service and a fair price.

The policy states that there is a replacement for a newer car in case of an accident.

I've always had good service from Liberty, but last year when our premium was due, we had a HUGE increase of approximately $700. If this isn't lowered by April 1, 2018, when it's due, I WILL be looking elsewhere.

They are a good company. They have a good rating and standing, and they pay their claims quickly with no hassle.

I am doing due-diligence after being with Liberty Mutual for four years. My wife and I are driving much less since we are fully retired and I have written to the agent about that, but there has been no reduction in our payments to reflect that fact.

They were professional, and very patient in explaining the entire policy.

They work hard to keep the rate low.

Liberty Mutual has been a reliable insurance company. However, I don't understand why the rates increased significantly in 2018.

They made five mistakes, but they provided good support.

They are very rude. They don't value customers who have been with them for a long period of time, and their rates are extremely high. They speak to customers disrespectfully and make you feel unvalued and unappreciated. This is why after 10 plus years I'm leaving. I'm truly disgusted and disappointed. I will never recommend them to anyone.

They classified me as a loyal customer for a couple of years, but then, out of the blue, they raised my insurance by 25 dollars a month. I have had no accidents or anything. Also, I downloaded the app for the discount, but it says I do not qualify for that discount. However, I must say the employees are nice and polite when they deliver the bad news, but it doesn't make it right.

Okay, but their rates are high. We even had a triple discount policy that didn't save us much.

I paid in advance every month for auto insurance by auto pay. LM charged me to cancel even though I owed nothing and cancelled before the next billing cycle. They continued to raise rates and I decided to go elsewhere. They never attempted to try to save me as a customer either. I would not recommend them.

They provide you with one piece of information, then constantly change it.

The customer service is rude.

They are raising prices and didn't let anyone know why. They should reach out to the customers. I get it, everything is going up, but an explanation would help.

Very expensive.

They increased my insurance by $100.

The monthly cost for a 2007 model is outrageous.

Their rates doubled.

My initial experience was phenomenal. They offered a great price, excellent customer service, and comprehensive services. However, after a no-fault claim, my coverage and price increased without any warning. I also discovered that I was paying for services that they were not actually providing.

Satisfactory but too expensive.

The customer service was good, but the price was not.

It's overpriced for full coverage on one car.

They tripled my costs.

Terrible price gouging

I was paying $185 a month, but now it's $242 a month!

The price wasn't consistent from year one to year two.

They increased the premium by over 25% after only 6 months.

From one term to the next, the premium doubles.

Pricing

Their commercials always claimed their prices would never increase. This turned out to be false advertising, and they subsequently removed those commercials. They justified the price increase by citing inflation, but I don't believe we should have to pay for what other people do. I'm not convinced by their inflation argument.

They gave me a low price initially, but increased it right away and kept increasing it.

A rental car is provided when needed.

They responded well when I needed a rental car.

The price almost doubled with no reasons to justify the increase.

It's way too expensive for what is offered. The prices for insurance are outrageous.

They never respond and you can never speak with a live person.

I have the bare minimum coverage for Kentucky and I'm paying $60 a month for it. I keep seeing online that you can get full coverage for $39, $29, and some even say $19, but I really don't expect that. When I started with Liberty Mutual about 5 years ago, it was $30 a month for my coverage. Now it's up to $60 and I don't even get towing with that. It's been frustrating trying to get quotes because they just keep running you around in circles.

Liberty Mutual dropped me for no reason.

I'm not happy with them adding another person to my policy. When I notified them, the person was removed. This person lives in my building. I don't trust them now.

A second person was added to my policy without my knowledge.

Continuous increases without any claims.

I feel disadvantaged as a customer of Liberty Mutual Insurance. Every year, the price increases and becomes more expensive. Despite being a loyal customer and never having an accident, I am not given a discount. Instead, I am charged a high price. This is very disappointing.

The insurance prices have increased. I've had my car for almost three years now. What's going on?

I have been asking them for two years to send me a paper insurance card, but I have not received one yet.

Ridiculous price hikes

Cannot get a hold of them via phone, email, or text.

Unable to get a live person on the phone.

They doubled my price.

The last claim was handled poorly until one of the appraisers stepped up to the plate.

There is no local representative available to speak with. I never had access to an agent. If I had a question or problem, it took a very long time to get a person on the phone. While I was waiting on the phone, the automated voice kept suggesting that I could just visit their website, even if I hadn't found an answer there. Once you get through to a person, they are very helpful. The only time I ever got through to a person quickly was when I called to cancel the policy.

I have been making my monthly payment of $96, but suddenly they want the entire amount upfront until November.

It's too hard to log in to my account.

They didn't pay off my car when I wrecked it, nor did they provide me with a replacement.

They raised my prices by 350 dollars because I was involved in an auto accident that wasn't my fault. I received no tickets.

They raised my monthly payments to almost $200 a month. It started out at $86.

They're raising my insurance after 6 months.

Their prices are very high.

I don't have any problem with them. I just don't understand why they're dropping me. I didn't back into that person on purpose, believe me, it was an accident. It really gets to me that it happened and I'm sorry.

They raised my monthly payment by 30 dollars even though I didn't have any accidents.

They canceled my policy without providing any clarification.

The prices are awful.

My latest claim has not been handled satisfactorily; approval for two small parts to finish the repair has been held up for a month.

They are raising premiums.

Their insurance was entirely too high and they kept raising their rates.

Their insurance is too high, and it doesn't even cover everything.

Blocked from account and renewing the auto policy via alumni

I was able to access my account and enter information myself.