Is Liberty Mutual A Good Insurance Company? Reviews From Over 4,208 Customers

I don't feel I am getting the best price quote from them.

No one can beat them, hands down. I have a bundle with them and I've looked around; they are still saving me money. Thanks!

I actually stayed with them because they gave me the best deal.

Great service, but the rates are too high.

I enrolled last August and I have yet to hear from a local agent I can be in touch with as needed.

Great customer service and super quick claim processing.

Great, except for the price.

Larue was customer friendly.

Competitive prices, quick response

I haven't had an accident, ticket, or anything of the sort since I was a teenager. Now, at 67, I believe I should be able to find something cheaper. It never hurts to look, and that's exactly what I'm doing.

Their service has been easy to work with and I like the phone app as well. However, the cost of their insurance is, in my opinion, too high. Just doing some quick comparison shopping, I have already found policies that are $300 less!

They quickly provided what I wanted.

All good, informative, polite, knowledgeable, and prompt.

It's good insurance, but too expensive for me.

The agent was knowledgeable, friendly, and very helpful. Couldn't have a better employee.

I keep seeing lower price ads, so I check them out, which I think is smart. Everything is very difficult for me right now, financially, so I'm looking for help on every account.

I had one claim and they responded to my satisfaction.

Worked to get me the best price.

The price is good, and online services allow nearly everything to be done quickly and accurately.

Liberty did not adequately support their policy holders during the virus.

It was the best of all the ones I talked to about low-cost insurance. The representatives were knowledgeable and friendly, and the prices were reasonable.

Ease of use. Value.

The service was good, but the price was high.

They are helpful, very efficient, and quick to honor our contract.

Their customer service is excellent and they offer low, affordable monthly premiums.

Good communication.

Excellent at handling claims but huge premium increases each year.

The best price I could find, but I had to complain to reduce the 27% rate increase.

It's cheaper than all the others for the same coverage.

Great customer service when in need.

They are a good insurance company. I would like to get my vehicle insured with them, but I don't know if they would do it.

I feel good with them. My husband said I have to get my own insurance, so I have been looking for some now. If I can get insurance with you, I will.

The price is high and customer service is somewhat awkward; it's fine if one doesn't need to speak with an agent - it tends to be an interruption of their day.

After talking with Kenneth, he was so helpful in getting us a good deal on our car insurance.

Excellent Customer Service

I asked them if they could lower my coverage amount, but they said it was the best they could do. However, after checking with four other insurance companies, I found that I could get the same coverage as Liberty, but all four were 30 to 50 dollars cheaper than Liberty. I'm left wondering why and how they are cheaper with the same coverage.

They provide an excellent response when called.

Good rates, really fast at replying back to me. Overall, just a solid insurance company.

The representative was great and helped me save a lot initially. They were easy to deal with and communicated very clearly.

They usually take good care of me. The premium is a bit high. If I could get it for $40-50 less, I probably wouldn't leave.

Online was easy.

It was okay up until now, but then my rate went up without any ticket or claim.

Liberty Mutual is excellent with their services. Everything is fast and easy.

The price of both auto and house insurance is reasonable. The agent has also worked to reduce costs and has been reachable.

Courtesy and friendly service

They are a good company. I'm just checking out companies for cheaper rates.

It's getting too expensive.

Huge cost increase.

They work with their customers.

I really like Liberty Mutual as a company and what they stand for. However, I can't understand why my rates have doubled in the past year and a half I've been with them. In the first year, my rates were locked in and I participated in the safe driving discount program, which is a great program. But it wasn't made clear that after the first year, those rates are not binding and no longer count unless you sign up again, and you aren't guaranteed the same discount. The only reason I've been given for the increase is that the state laws where I live have increased. But doubling seems excessive. I give 4 stars because I can't afford for my rates to increase anymore. I haven't done anything wrong - no tickets, no claims, no accidents. Nothing! And I'm 39! I guess when I hit the big 4-0, they will go down 10 bucks and I'm expected to be happy with that. I think I'll shop around.

I've never had a problem with their customer service.

Good customer service for a claim. Quick response. But not great with follow-up. Also, the premium increased by 20%.

The service is good, but the pricing may not be the best.

Customer service has been good.

Friendly people, excellent coverage.

Friendliness coupled with respect for the customer and a good working knowledge of the product being offered.

I had no problems when I needed them.

They were responsive to my questions and also explained the increase in rates.

I'm satisfied with their service, just not their high prices.

Easy to use but costly.

Disconnected, prices too high.

They raised my premiums, and according to other insurance companies, I don't have enough coverage. They don't have a local office and didn't inform their customers about it. I am currently shopping around. I am completely dissatisfied with their online customer service. One representative told me they raised their prices because they weren't making enough money. They should stop spending all their money on their incessant commercials that run from morning until night. All my friends have dropped them and can't understand why I haven't.

Liberty handles claims well but shows no loyalty to members.

My rate went from $160 to $900. The increase from Maine to Florida is ridiculous.

Okay, the rates are not good. They are ridiculous!

This is a bait and switch type of insurance.

It's truly unfortunate that I work hard for 60 hours a week, and yet, I have to pay outrageous prices for car insurance. It seems unfair to society that we are burdened with these costs simply because driving is a necessity in today's world. Driving without insurance is not the way to go, but maintaining insurance for our three vehicles costs us $418 a month. Many people go their whole lives without making a claim, yet insurance companies show no remorse for the working class. A lot of us weren't fortunate enough to have everything handed to us. I started working when I was 12. We will never have anything left to enjoy when we retire because the cost of living is so high. I earn a good income, but $400 is a significant amount to pay every month. When you see ads promising lower rates, you think there's a chance for relief. But then you find out the rates are the same as what you're already paying. It feels like another company is taking advantage of the working man. We deserve better. I hope the right people see this and make changes. Greed is the root of all evil.

They never responded to me.

It's bad. They continue to raise premiums without any reason at all.

Stay away! They will charge you an unexpected fee without informing you, and then damage your credit for non-payment. I am currently consulting with a lawyer due to these issues.

They lure you in with a lower price, then significantly increase your rate upon policy renewal.

Liberty Mutual insurance is too expensive.

Their employees are overworked and don't have time for you.

I think their rates are a little bit high.

I couldn't bundle home and car insurance because their app was not functioning on my phone.

They raised my rates by $500 last year. I'm 64 years old, I thought my rates would go down.

The price of Liberty Mutual is quadruple compared to other insurance companies. Are they intentionally driving away customers? The price is laughable and it's easy to find an alternative for identical coverage.

The service is poor... What happened to the tailored service?

The insurance premiums started fairly. I had no claims, accidents, or traffic violations, and without reason, my premium jumped from $260 per month to $398.

They did not respond twice when I had a flat tire. Having roadside assistance on my policy was a big waste of money.

I'm really not a fan of Liberty Mutual. Despite never having a DUI, ticket, or accident, they still raised my rate by 1000 dollars. That's just crazy.

I switched because they raised my policy rate by $51.00 a month without any notification.

Too expensive.

Overall, I wouldn't recommend Liberty Mutual to anyone. After I signed up with them, I never heard from my agent again!

They'll start you out with a decent price, but they often raise it for no apparent reason.

They need to know how to update their apps and stop adding money to the bill and changing the dates. It confuses people when it's time to pay.

Too expensive.

I had been with them for years without any issues. However, after one accident, which occurred due to black ice, they refused to insure me. It was my only 'at fault' accident in my entire 25 years of driving.

They're very bad due to the disproportionate increase in coverage.

If you have any other options, don't choose Liberty Mutual. They don't make much effort to help you save money on insurance.

I'm not sure if it's just me or if others have had similar experiences, but my collaboration with Liberty Mutual was very disappointing. After more than three years without an accident, I had one on February 9, 2023. Liberty Mutual provided me with $1600 to fix my car, and I was not at fault for the accident. I have proof of this. However, a few months later, my payments increased. When I called to understand why, they told me it would end in April 2024. I continued to make payments until that date. However, when I checked my payment schedule afterwards, I saw that I had to pay double the amount, around $800. The worst part is that I didn't receive any notification explaining this increase. To be honest, it's very disappointing. Feel free to call me anytime if you want more explanation. Thanks.

My insurance rate almost doubled from $58 to $99.

I was disappointed with the homeowner's insurance part. A neighbor's tree fell on my house and they wouldn't pursue the tree owner. I had to file a claim myself and pay the $1,000 deductible.

Stay away, they are way overpriced.

I am not impressed with their charges and overall system.

Find another company. My insurance went from $165 a month to $295 for one car.

Don't buy it, shop around.

Always get prices in writing. My price increased by 60% for no apparent reason. I've had the same vehicle for 2 years and suddenly the prices increased by 60%. I'm definitely switching carriers!!!

I have no tickets, live in a remote desert, have no tickets, and yet my rate has gone up 3x in 18 months. It's a ridiculous amount.

There's no support in the app, and it's not easy to change payment information. I don't recommend it!

Don't have an accident or get a ticket, your rates will triple.

I had been with Liberty Mutual since 1997. I had both auto and homeowners policies. I never filed a claim, but my premiums started increasing significantly over the past couple of years. It seems that loyal customers don't matter to Liberty Mutual. It's time to move on!

They've raised my rates significantly, even though I have a perfect driving record. I can't afford it anymore.

I overpaid for LM insurance for far too long.

Beware, they can be difficult if you have to file a claim. They may also increase your rates significantly, and you may have to continuously ask for supervisors to get any sort of help.

Everything was great until my 3-year renewal came up. My policy doubled in price with absolutely no other changes.

They are too expensive.

Starting my policy a month behind without informing me was the first mistake. Having to wait on hold for mediocre customer service is very frustrating!

The car insurance was more than three times higher than what I am currently paying with Progressive.

Every time my policy is renewed, there's an increase of over $100. If you're okay with paying more and feeling ripped off, then Liberty Mutual might be for you.

As an older lady who has never had an accident or ticket, and doesn't drive 50 to 100 miles a week, my insurance for only minimum coverage plus renters and roadside assistance went from $95 a month to $204.

I need a call about my policy. It's hard to connect.

I had to switch carriers because they refused to cover my new car.

The customer service is average.

I thought it was good until suddenly my rates went up by sixty percent for absolutely no reason at all. One doesn't maintain a spotless record for over two years only to be treated that way. Goodbye!

They canceled my policy without any reason other than my residence being in California. I am disappointed with the company and I will not use their services again.

They raised my insurance because of other drivers where I live.

They increased my policy amount twice without any prior notice or explanation. It went from $399 to $522! This is for one driver and one vehicle.

We had a leak in the bathroom. It took an entire month for them to pay for the damages. They kept sending out four or five people to appraise, about one per week. Such unprofessional service is crazy!

Too expensive.