Is Liberty Mutual A Good Insurance Company? Reviews From Over 4,405 Customers

Friendly service and response.

I received a better quote.

Good price, but the towing service is terrible.

The people are very helpful.

They were very professional and helpful in taking care of my coverage.

The staff are efficient and helpful. The rates are reasonable and competitive.

Reliable, responsive, not a bargain but competitive.

The site is not complicated to maneuver.

It works as advertised and offers the best price.

Their outstanding service

I was unable to pay for my policies online.

They provided fast road service.

They are okay, but I encountered an issue when I tried to pay my bill after changing my credit card. Despite giving them my new card number, they didn't process the payment and now they want to charge me a late fee. They also wanted me to mail in the payment. When you're on a fixed income, every extra dollar counts. I am sending their money in today via a money order and need to consider whether I will continue to use their services.

Customer service takes forever to get a hold of, and I have been passed around multiple times to get to the right person.

The premium is too high.

They are committed to customer service.

The payments are low.

The insurance is easy to get and affordable.

Great customer service

I've only had one occasion to ask for towing and there was not an issue. They've been my carrier for a long time!

Good customer service.

I should receive a loyalty discount. I've been with them for 40 years for homeowners insurance and 50 years for auto insurance.

The price is too high.

Great company, but their premiums are higher than others for the same value.

They are increasing their prices too much.

Good insurance and low payment

I never had a problem with them. They gave me a decent rate at the time when I purchased it.

They keep raising the price. I have a very good driving record and I'm a senior citizen. I need a better rate.

The price is not BS.

Good, fast service with our wreck and quick claim payoff.

Easy to contact service reps

Customer service has been great. I'm just doing some pricing comparisons.

Overall, it's great but there were a couple of errors made, so instead of 5, I give it a 4.

Good service and coverage.

It's a good company, but it has become too expensive.

I don't feel I am getting the best price quote from them.

No one can beat them, hands down. I have a bundle with them and I've looked around; they are still saving me money. Thanks!

I actually stayed with them because they gave me the best deal.

Great service, but the rates are too high.

I enrolled last August and I have yet to hear from a local agent I can be in touch with as needed.

Great customer service and super quick claim processing.

Great, except for the price.

Larue was customer friendly.

Competitive prices, quick response

I haven't had an accident, ticket, or anything of the sort since I was a teenager. Now, at 67, I believe I should be able to find something cheaper. It never hurts to look, and that's exactly what I'm doing.

Their service has been easy to work with and I like the phone app as well. However, the cost of their insurance is, in my opinion, too high. Just doing some quick comparison shopping, I have already found policies that are $300 less!

They quickly provided what I wanted.

All good, informative, polite, knowledgeable, and prompt.

It's good insurance, but too expensive for me.

The agent was knowledgeable, friendly, and very helpful. Couldn't have a better employee.

I keep seeing lower price ads, so I check them out, which I think is smart. Everything is very difficult for me right now, financially, so I'm looking for help on every account.

I had one claim and they responded to my satisfaction.

Worked to get me the best price.

The price is good, and online services allow nearly everything to be done quickly and accurately.

Liberty did not adequately support their policy holders during the virus.

It was the best of all the ones I talked to about low-cost insurance. The representatives were knowledgeable and friendly, and the prices were reasonable.

Ease of use. Value.

The service was good, but the price was high.

They are helpful, very efficient, and quick to honor our contract.

Their customer service is excellent and they offer low, affordable monthly premiums.

I'm upset that I paid for a whole new policy, lost my job, and now they don't want to help me or contact me to get a new vehicle. It's just disappointment after disappointment, especially after paying so much money for over a year.

We have been customers of Liberty for over 40 years without interruption. However, their rates are higher than any other company. It's puzzling how a new company can offer me better rates than one we have been loyal to for 40 years, never late, never a problem. I fail to understand why they would rather lose a faithful customer of 40 straight years without even trying to compare our rates to other companies. I can get the same coverage with Progressive for $159 less.

Liberty Mutual is not a good choice for insurance because they're too expensive.

I had five years of good service until the price went horrifically high. I have had no tickets and no accidents. I asked why and got no answers. Now, I am looking for a new company.

It's difficult to reach customer service via call-in. The software and prompts offer limited options, ultimately ending in a disconnect, which requires a redial to restart. It's not a customer-friendly tool.

Overpriced.

My policy increased significantly even though I haven't had a ticket or an accident. I also fell a little behind on my payments due to a recent financial struggle and felt that I was charged more than I should have been.

The customer service on the app is poor and there's very little help with discounts when checking every once in a while.

Disappointing, too expensive.

I am not satisfied with LM. I have had trouble getting a hold of someone to address my questions. They ask you to leave messages, but they never call you back!

The accident that doubled my insurance plan was not my fault.

They dropped me after a single at-fault accident. I found them to be useless.

I would recommend going in a different direction. Liberty Mutual has been very disappointing. They seem to overcharge and don't appear to care about it.

I had a very bad experience. After one claim, they more than doubled my insurance. As a low-income individual, I couldn't afford it.

I wish they would notify you in advance about any increases in payments. Also, they should offer discounts for seniors and safe drivers.

The rate increase was too high.

Don't fall for the accident forgiveness scheme. While they may forgive your accident, they certainly won't forget it. They'll mention your accident as a reason to disqualify you from the safe driver discount. My rates have consistently increased every year since the accident four years ago. Also, their homeowners insurance coverage is inadequate, as it seems to cover very little.

Disconnected, prices too high.

They raised my premiums, and according to other insurance companies, I don't have enough coverage. They don't have a local office and didn't inform their customers about it. I am currently shopping around. I am completely dissatisfied with their online customer service. One representative told me they raised their prices because they weren't making enough money. They should stop spending all their money on their incessant commercials that run from morning until night. All my friends have dropped them and can't understand why I haven't.

Liberty handles claims well but shows no loyalty to members.

My rate went from $160 to $900. The increase from Maine to Florida is ridiculous.

Okay, the rates are not good. They are ridiculous!

This is a bait and switch type of insurance.

It's truly unfortunate that I work hard for 60 hours a week, and yet, I have to pay outrageous prices for car insurance. It seems unfair to society that we are burdened with these costs simply because driving is a necessity in today's world. Driving without insurance is not the way to go, but maintaining insurance for our three vehicles costs us $418 a month. Many people go their whole lives without making a claim, yet insurance companies show no remorse for the working class. A lot of us weren't fortunate enough to have everything handed to us. I started working when I was 12. We will never have anything left to enjoy when we retire because the cost of living is so high. I earn a good income, but $400 is a significant amount to pay every month. When you see ads promising lower rates, you think there's a chance for relief. But then you find out the rates are the same as what you're already paying. It feels like another company is taking advantage of the working man. We deserve better. I hope the right people see this and make changes. Greed is the root of all evil.

They never responded to me.

It's bad. They continue to raise premiums without any reason at all.

Stay away! They will charge you an unexpected fee without informing you, and then damage your credit for non-payment. I am currently consulting with a lawyer due to these issues.

They lure you in with a lower price, then significantly increase your rate upon policy renewal.

Liberty Mutual insurance is too expensive.

Their employees are overworked and don't have time for you.

I think their rates are a little bit high.

I couldn't bundle home and car insurance because their app was not functioning on my phone.

They raised my rates by $500 last year. I'm 64 years old, I thought my rates would go down.

The price of Liberty Mutual is quadruple compared to other insurance companies. Are they intentionally driving away customers? The price is laughable and it's easy to find an alternative for identical coverage.

The service is poor... What happened to the tailored service?

The insurance premiums started fairly. I had no claims, accidents, or traffic violations, and without reason, my premium jumped from $260 per month to $398.

They did not respond twice when I had a flat tire. Having roadside assistance on my policy was a big waste of money.

I'm really not a fan of Liberty Mutual. Despite never having a DUI, ticket, or accident, they still raised my rate by 1000 dollars. That's just crazy.

I switched because they raised my policy rate by $51.00 a month without any notification.

Too expensive.

Overall, I wouldn't recommend Liberty Mutual to anyone. After I signed up with them, I never heard from my agent again!

They'll start you out with a decent price, but they often raise it for no apparent reason.

They need to know how to update their apps and stop adding money to the bill and changing the dates. It confuses people when it's time to pay.

Too expensive.

I had been with them for years without any issues. However, after one accident, which occurred due to black ice, they refused to insure me. It was my only 'at fault' accident in my entire 25 years of driving.

They're very bad due to the disproportionate increase in coverage.

If you have any other options, don't choose Liberty Mutual. They don't make much effort to help you save money on insurance.

I'm not sure if it's just me or if others have had similar experiences, but my collaboration with Liberty Mutual was very disappointing. After more than three years without an accident, I had one on February 9, 2023. Liberty Mutual provided me with $1600 to fix my car, and I was not at fault for the accident. I have proof of this. However, a few months later, my payments increased. When I called to understand why, they told me it would end in April 2024. I continued to make payments until that date. However, when I checked my payment schedule afterwards, I saw that I had to pay double the amount, around $800. The worst part is that I didn't receive any notification explaining this increase. To be honest, it's very disappointing. Feel free to call me anytime if you want more explanation. Thanks.

My insurance rate almost doubled from $58 to $99.

I was disappointed with the homeowner's insurance part. A neighbor's tree fell on my house and they wouldn't pursue the tree owner. I had to file a claim myself and pay the $1,000 deductible.

Stay away, they are way overpriced.

I am not impressed with their charges and overall system.

Find another company. My insurance went from $165 a month to $295 for one car.

Don't buy it, shop around.

Always get prices in writing. My price increased by 60% for no apparent reason. I've had the same vehicle for 2 years and suddenly the prices increased by 60%. I'm definitely switching carriers!!!

I have no tickets, live in a remote desert, have no tickets, and yet my rate has gone up 3x in 18 months. It's a ridiculous amount.

There's no support in the app, and it's not easy to change payment information. I don't recommend it!

Don't have an accident or get a ticket, your rates will triple.

I had been with Liberty Mutual since 1997. I had both auto and homeowners policies. I never filed a claim, but my premiums started increasing significantly over the past couple of years. It seems that loyal customers don't matter to Liberty Mutual. It's time to move on!

They've raised my rates significantly, even though I have a perfect driving record. I can't afford it anymore.