Is Liberty Mutual A Good Insurance Company? Reviews From Over 4,029 Customers

Ease of use. Value.

The service was good, but the price was high.

They are helpful, very efficient, and quick to honor our contract.

Their customer service is excellent and they offer low, affordable monthly premiums.

Good communication.

Excellent at handling claims but huge premium increases each year.

The best price I could find, but I had to complain to reduce the 27% rate increase.

It's cheaper than all the others for the same coverage.

Great customer service when in need.

They are a good insurance company. I would like to get my vehicle insured with them, but I don't know if they would do it.

I feel good with them. My husband said I have to get my own insurance, so I have been looking for some now. If I can get insurance with you, I will.

The price is high and customer service is somewhat awkward; it's fine if one doesn't need to speak with an agent - it tends to be an interruption of their day.

After talking with Kenneth, he was so helpful in getting us a good deal on our car insurance.

Excellent Customer Service

I asked them if they could lower my coverage amount, but they said it was the best they could do. However, after checking with four other insurance companies, I found that I could get the same coverage as Liberty, but all four were 30 to 50 dollars cheaper than Liberty. I'm left wondering why and how they are cheaper with the same coverage.

They provide an excellent response when called.

Good rates, really fast at replying back to me. Overall, just a solid insurance company.

The representative was great and helped me save a lot initially. They were easy to deal with and communicated very clearly.

They usually take good care of me. The premium is a bit high. If I could get it for $40-50 less, I probably wouldn't leave.

Online was easy.

It was okay up until now, but then my rate went up without any ticket or claim.

Liberty Mutual is excellent with their services. Everything is fast and easy.

The price of both auto and house insurance is reasonable. The agent has also worked to reduce costs and has been reachable.

Courtesy and friendly service

They are a good company. I'm just checking out companies for cheaper rates.

It's getting too expensive.

Huge cost increase.

They work with their customers.

I really like Liberty Mutual as a company and what they stand for. However, I can't understand why my rates have doubled in the past year and a half I've been with them. In the first year, my rates were locked in and I participated in the safe driving discount program, which is a great program. But it wasn't made clear that after the first year, those rates are not binding and no longer count unless you sign up again, and you aren't guaranteed the same discount. The only reason I've been given for the increase is that the state laws where I live have increased. But doubling seems excessive. I give 4 stars because I can't afford for my rates to increase anymore. I haven't done anything wrong - no tickets, no claims, no accidents. Nothing! And I'm 39! I guess when I hit the big 4-0, they will go down 10 bucks and I'm expected to be happy with that. I think I'll shop around.

I've never had a problem with their customer service.

Good customer service for a claim. Quick response. But not great with follow-up. Also, the premium increased by 20%.

The service is good, but the pricing may not be the best.

Customer service has been good.

Friendly people, excellent coverage.

Friendliness coupled with respect for the customer and a good working knowledge of the product being offered.

I had no problems when I needed them.

They were responsive to my questions and also explained the increase in rates.

I'm satisfied with their service, just not their high prices.

Easy to use but costly.

They were great with notifications and answered all of my questions.

I have not made any claims and have not had any issues.

Rates that are lower than most competitors.

Pretty satisfied with their service and the way they handled the accident. Not happy with the rates going up every year.

They have been great to work with! I just want to see if I'm getting the best coverage at the best rate.

They are great in every aspect. I just feel like I'm spending a bit too much money.

They handled my claim well.

Great customer service, agent, and costs.

We've had good service as well as a respectable rate with them so far.

We've been very pleased with them. We haven't ever had any issues whatsoever. We may stay with them if their quote is the best one!

The overall service was good.

All of our claims have been handled quickly and 100% efficiently.

They are helpful when I have questions.

I really like the customer service.

They have been good but expensive.

They take good care of their customers. I was just shopping around to see if it was cheaper elsewhere. I'm not sure why insurance rates are as high as a house payment in Kentucky. The same coverage in a different state is $300.00 a month cheaper.

I have been with Liberty Mutual for over 40 years and they have been the best insurance I have ever had. However, they are getting too expensive. In the 40 years, I had only 3 claims: 2 on the house weather-related, one in Oregon and one in Texas, and the other was car-related.

I have been with Liberty Mutual for over 40 years and they have been the best insurance I have ever had. However, they are getting too expensive. In the 40 years, I had only 3 claims: 2 on the house due to weather-related incidents, one in Oregon and one in Texas, and the other was car-related.

The agent who assisted me with my policy inquiry (I don't recall her name) was very helpful and pleasant to speak with.

I believe they are a good insurance company. However, they have raised my auto insurance rates for the last two years in a row, and I am a little out of budget because of these rates.

Solid, easy, and cheap enough for basic insurance, but expensive for my new car.

They lure you in with a lower price, then significantly increase your rate upon policy renewal.

Liberty Mutual insurance is too expensive.

Their employees are overworked and don't have time for you.

I think their rates are a little bit high.

I couldn't bundle home and car insurance because their app was not functioning on my phone.

They raised my rates by $500 last year. I'm 64 years old, I thought my rates would go down.

The price of Liberty Mutual is quadruple compared to other insurance companies. Are they intentionally driving away customers? The price is laughable and it's easy to find an alternative for identical coverage.

The service is poor... What happened to the tailored service?

The insurance premiums started fairly. I had no claims, accidents, or traffic violations, and without reason, my premium jumped from $260 per month to $398.

They did not respond twice when I had a flat tire. Having roadside assistance on my policy was a big waste of money.

I'm really not a fan of Liberty Mutual. Despite never having a DUI, ticket, or accident, they still raised my rate by 1000 dollars. That's just crazy.

I switched because they raised my policy rate by $51.00 a month without any notification.

Too expensive.

Overall, I wouldn't recommend Liberty Mutual to anyone. After I signed up with them, I never heard from my agent again!

They'll start you out with a decent price, but they often raise it for no apparent reason.

They need to know how to update their apps and stop adding money to the bill and changing the dates. It confuses people when it's time to pay.

Too expensive.

I had been with them for years without any issues. However, after one accident, which occurred due to black ice, they refused to insure me. It was my only 'at fault' accident in my entire 25 years of driving.

They're very bad due to the disproportionate increase in coverage.

If you have any other options, don't choose Liberty Mutual. They don't make much effort to help you save money on insurance.

I'm not sure if it's just me or if others have had similar experiences, but my collaboration with Liberty Mutual was very disappointing. After more than three years without an accident, I had one on February 9, 2023. Liberty Mutual provided me with $1600 to fix my car, and I was not at fault for the accident. I have proof of this. However, a few months later, my payments increased. When I called to understand why, they told me it would end in April 2024. I continued to make payments until that date. However, when I checked my payment schedule afterwards, I saw that I had to pay double the amount, around $800. The worst part is that I didn't receive any notification explaining this increase. To be honest, it's very disappointing. Feel free to call me anytime if you want more explanation. Thanks.

My insurance rate almost doubled from $58 to $99.

I was disappointed with the homeowner's insurance part. A neighbor's tree fell on my house and they wouldn't pursue the tree owner. I had to file a claim myself and pay the $1,000 deductible.

Stay away, they are way overpriced.

I am not impressed with their charges and overall system.

Find another company. My insurance went from $165 a month to $295 for one car.

Don't buy it, shop around.

Always get prices in writing. My price increased by 60% for no apparent reason. I've had the same vehicle for 2 years and suddenly the prices increased by 60%. I'm definitely switching carriers!!!

I have no tickets, live in a remote desert, have no tickets, and yet my rate has gone up 3x in 18 months. It's a ridiculous amount.

There's no support in the app, and it's not easy to change payment information. I don't recommend it!

Don't have an accident or get a ticket, your rates will triple.

I had been with Liberty Mutual since 1997. I had both auto and homeowners policies. I never filed a claim, but my premiums started increasing significantly over the past couple of years. It seems that loyal customers don't matter to Liberty Mutual. It's time to move on!

They've raised my rates significantly, even though I have a perfect driving record. I can't afford it anymore.

I overpaid for LM insurance for far too long.

Beware, they can be difficult if you have to file a claim. They may also increase your rates significantly, and you may have to continuously ask for supervisors to get any sort of help.

Everything was great until my 3-year renewal came up. My policy doubled in price with absolutely no other changes.

They are too expensive.

Starting my policy a month behind without informing me was the first mistake. Having to wait on hold for mediocre customer service is very frustrating!

The car insurance was more than three times higher than what I am currently paying with Progressive.

Every time my policy is renewed, there's an increase of over $100. If you're okay with paying more and feeling ripped off, then Liberty Mutual might be for you.

As an older lady who has never had an accident or ticket, and doesn't drive 50 to 100 miles a week, my insurance for only minimum coverage plus renters and roadside assistance went from $95 a month to $204.

I need a call about my policy. It's hard to connect.

I had to switch carriers because they refused to cover my new car.

The customer service is average.

I thought it was good until suddenly my rates went up by sixty percent for absolutely no reason at all. One doesn't maintain a spotless record for over two years only to be treated that way. Goodbye!

They canceled my policy without any reason other than my residence being in California. I am disappointed with the company and I will not use their services again.

They raised my insurance because of other drivers where I live.

They increased my policy amount twice without any prior notice or explanation. It went from $399 to $522! This is for one driver and one vehicle.

We had a leak in the bathroom. It took an entire month for them to pay for the damages. They kept sending out four or five people to appraise, about one per week. Such unprofessional service is crazy!

Too expensive.

A little too pricey.

The coverage is too expensive for me, despite the professional customer service.

They misled me at every turn. The representative said that my rates would go down the following October, but when the time came, they told me they don't change rates in the middle of the year. Then when we reached the end of the year, they told me that my rate went up by 40%. They promised me a bundle discount of 700 dollars between the two policies. Then they said since my house was a prefabricated home, they insured me through one of their affiliates and told me my policies did not qualify for the discount.

It's too expensive. I found identical coverage for half the price elsewhere.

Their rates are high, but they offer good service.

Avoid them. They continue to increase your rates annually for no reason.

It's just mandatory insurance.

The service was good, but it was expensive.

Rates increase despite no claims. Very unpleasant experience with the billing representative. If you have any other options, I would not recommend Liberty Mutual.

Liberty Mutual based my large increase on demographics, not on my personal driving record or history with them. This is not fair to me or anyone else.