Is Liberty Mutual A Good Insurance Company? Reviews From Over 4,029 Customers

It's easy to buy insurance from this company.

They are quick to respond and take care of issues.

This is the cheapest option I found.

Received help when needed.

Friendly service and response.

I received a better quote.

Good price, but the towing service is terrible.

The people are very helpful.

They were very professional and helpful in taking care of my coverage.

The staff are efficient and helpful. The rates are reasonable and competitive.

Reliable, responsive, not a bargain but competitive.

The site is not complicated to maneuver.

It works as advertised and offers the best price.

Their outstanding service

I was unable to pay for my policies online.

They provided fast road service.

They are okay, but I encountered an issue when I tried to pay my bill after changing my credit card. Despite giving them my new card number, they didn't process the payment and now they want to charge me a late fee. They also wanted me to mail in the payment. When you're on a fixed income, every extra dollar counts. I am sending their money in today via a money order and need to consider whether I will continue to use their services.

Customer service takes forever to get a hold of, and I have been passed around multiple times to get to the right person.

The premium is too high.

They are committed to customer service.

The payments are low.

The insurance is easy to get and affordable.

Great customer service

I've only had one occasion to ask for towing and there was not an issue. They've been my carrier for a long time!

Good customer service.

I should receive a loyalty discount. I've been with them for 40 years for homeowners insurance and 50 years for auto insurance.

The price is too high.

Great company, but their premiums are higher than others for the same value.

They are increasing their prices too much.

Good insurance and low payment

I never had a problem with them. They gave me a decent rate at the time when I purchased it.

They keep raising the price. I have a very good driving record and I'm a senior citizen. I need a better rate.

The price is not BS.

Good, fast service with our wreck and quick claim payoff.

Easy to contact service reps

Customer service has been great. I'm just doing some pricing comparisons.

Overall, it's great but there were a couple of errors made, so instead of 5, I give it a 4.

Good service and coverage.

It's a good company, but it has become too expensive.

I don't feel I am getting the best price quote from them.

No one can beat them, hands down. I have a bundle with them and I've looked around; they are still saving me money. Thanks!

I actually stayed with them because they gave me the best deal.

Great service, but the rates are too high.

I enrolled last August and I have yet to hear from a local agent I can be in touch with as needed.

Great customer service and super quick claim processing.

Great, except for the price.

Larue was customer friendly.

Competitive prices, quick response

I haven't had an accident, ticket, or anything of the sort since I was a teenager. Now, at 67, I believe I should be able to find something cheaper. It never hurts to look, and that's exactly what I'm doing.

Their service has been easy to work with and I like the phone app as well. However, the cost of their insurance is, in my opinion, too high. Just doing some quick comparison shopping, I have already found policies that are $300 less!

They quickly provided what I wanted.

All good, informative, polite, knowledgeable, and prompt.

It's good insurance, but too expensive for me.

The agent was knowledgeable, friendly, and very helpful. Couldn't have a better employee.

I keep seeing lower price ads, so I check them out, which I think is smart. Everything is very difficult for me right now, financially, so I'm looking for help on every account.

I had one claim and they responded to my satisfaction.

Worked to get me the best price.

The price is good, and online services allow nearly everything to be done quickly and accurately.

Liberty did not adequately support their policy holders during the virus.

It was the best of all the ones I talked to about low-cost insurance. The representatives were knowledgeable and friendly, and the prices were reasonable.

They take a long time to resolve issues in the customer service department. They attempt to charge unreasonable fees without understanding the problem. You have to ask for customer retention to get any assistance. It's quite frustrating!

Their monthly rates are extremely expensive.

Liberty Mutual failed to inform the Florida Department of Transportation that I was insured. As a result, I was stopped by the police because vandals had bent my rear license plate. The police ran my license and it showed that I had no insurance and my license was suspended for 2 years. I was given a ticket and my car was towed away because I didn't have a valid driver's license. I was taken away in a police van. I had to contact the Florida DMV and Liberty Mutual. The Florida DMV then sent me a letter stating that my driver's license was indeed valid and I had to take that letter to court to get my ticket nullified. I also did not receive a timely notification that my premiums were increasing by $600 a year at the state minimum for an accident caused by an uninsured driver, which was not my fault. She made an illegal left turn into the path of my car. Because of the untimely lack of communication regarding the increased premium, I had to find less expensive insurance coverage, creating a lapse of 21 days. Now, the 'A' rated companies want nothing to do with me. I have always been insured since age 15 and had multiple cars from my mid-20s through late 50s, always at a preferred risk rate. Now, because of Liberty Mutual's blunder, I am no longer qualified for coverage with the best companies and am paying an unjust premium increase due to Liberty Mutual's ineptness.

Overpriced.

It's very expensive.

They raised the rates too high.

They failed to follow through on what I was told.

It's too expensive.

They were distant until they increased the payments. They wouldn't even cover a cracked windshield. It's too expensive for what you get. I signed up online, which was a big mistake. The next insurance company I choose, I'll sign up through an actual agent. I felt like I fell through the cracks due to poor customer service. I just sold my house, so guess what, my next house will have a new insurance company.

It upsets me when I see commercials about 'only pay for what you need.' My payment went from $225.00 to $354.97 with Liberty Mutual in the middle of a policy. I want to cancel this policy because they raised their prices without any reason. I would never recommend this company to anyone. When their ads come on TV, I find them so distasteful that I turn them off. Instead of referring someone to Liberty Mutual, I would dissuade them from it.

They seem to employ a bait and switch tactic. The premiums are low in the first year but they increase significantly upon renewal. I had heard about this practice from Liberty but decided to give them a try anyway. I would not recommend them to anyone.

Okay, but too expensive.

If you hit a deer on the highway, Liberty Mutual might drop you and force you to switch to another insurance company. It doesn't matter how long you've had your policy with them or the fact that they waited over 2.5 years.

It is okay.

I would advise against using Auto Pay. They don't deduct the money immediately. When they attempt to take the payment days later, they add a penalty to your policy. This offsets your auto discount, resulting in a higher bill for the following month.

In the beginning, they were very helpful. However, when I complained about the premium, I received three different numbers. I got one price from someone on the phone, then two other prices in my email at two different times. Eventually, I settled on a number.

It's hard to speak to anyone on the phone and the price was horrible!

They are difficult to deal with as they often deny claim coverage or provide insufficient funds for repairs. Moreover, they offer insurance coverage options that appear deceptive and don't actually save you any money.

Our rates were raised by 27% despite having no claims. It was the company's decision to issue a check for $1,000 even though we were not responsible for the accident. I asked your agent, Matt Olson, about our renewal rates in mid-May. I didn't hear back until I saw the new deductions for June. His response was, 'I forgot.' Even with a heads up, I have now reduced or deleted coverage for June and still do not have the new rates. To top it off, the higher rates were deducted from our checking account, nearly $100 that we could have used elsewhere.

This is the worst insurance and the worst handlers I have ever had! They lied and added things to my insurance that I never wanted because I asked for a quote. When I never had an accident, they gave money to another party without informing me or anything.

My auto insurance increased by over $300 and I couldn't speak to a representative to find out why. Additionally, when I tried to review my renters' insurance coverage, they asked me to complete a survey about the construction of my apartment building, which I'm not qualified to answer!

They didn't handle my accident very well. The other party was at fault, and the only payout was a deductible reimbursement.

The apps don't work well and billing is a nightmare.

LM is too expensive.

Every time I call, I can't get through to anyone.

They aren't truthful about their charges!

Choose a different company if you can. If you ever have to file a claim, you're screwed.

The cost is too high.

Liberty Mutual is a good insurance provider, but not the best in terms of cost. Despite having a bundle policy with them, one homeowner's roof damage claim, and being a loyal customer for almost 20 years, my policy is too expensive.

I switched my insurance because it was getting too expensive. The customer service was just okay, not too good.

I had too much trouble with customer service regarding the cancellation of part of my policy. They would cancel it and then reinstate it a month later. This happened three times.

My husband has been with Liberty for over 40 years, yet he has the highest bill compared to any other company for the same insurance. We are checking other companies to find lower rates that will cater to our needs and show appreciation for our business and timely payments.

It's hard to actually talk to someone.

I'm upset that I paid for a whole new policy, lost my job, and now they don't want to help me or contact me to get a new vehicle. It's just disappointment after disappointment, especially after paying so much money for over a year.

We have been customers of Liberty for over 40 years without interruption. However, their rates are higher than any other company. It's puzzling how a new company can offer me better rates than one we have been loyal to for 40 years, never late, never a problem. I fail to understand why they would rather lose a faithful customer of 40 straight years without even trying to compare our rates to other companies. I can get the same coverage with Progressive for $159 less.

Liberty Mutual is not a good choice for insurance because they're too expensive.

I had five years of good service until the price went horrifically high. I have had no tickets and no accidents. I asked why and got no answers. Now, I am looking for a new company.

It's difficult to reach customer service via call-in. The software and prompts offer limited options, ultimately ending in a disconnect, which requires a redial to restart. It's not a customer-friendly tool.

Overpriced.

My policy increased significantly even though I haven't had a ticket or an accident. I also fell a little behind on my payments due to a recent financial struggle and felt that I was charged more than I should have been.

The customer service on the app is poor and there's very little help with discounts when checking every once in a while.

Disappointing, too expensive.

I am not satisfied with LM. I have had trouble getting a hold of someone to address my questions. They ask you to leave messages, but they never call you back!

The accident that doubled my insurance plan was not my fault.

They dropped me after a single at-fault accident. I found them to be useless.

I would recommend going in a different direction. Liberty Mutual has been very disappointing. They seem to overcharge and don't appear to care about it.

I had a very bad experience. After one claim, they more than doubled my insurance. As a low-income individual, I couldn't afford it.

I wish they would notify you in advance about any increases in payments. Also, they should offer discounts for seniors and safe drivers.

The rate increase was too high.

Don't fall for the accident forgiveness scheme. While they may forgive your accident, they certainly won't forget it. They'll mention your accident as a reason to disqualify you from the safe driver discount. My rates have consistently increased every year since the accident four years ago. Also, their homeowners insurance coverage is inadequate, as it seems to cover very little.

Disconnected, prices too high.

They raised my premiums, and according to other insurance companies, I don't have enough coverage. They don't have a local office and didn't inform their customers about it. I am currently shopping around. I am completely dissatisfied with their online customer service. One representative told me they raised their prices because they weren't making enough money. They should stop spending all their money on their incessant commercials that run from morning until night. All my friends have dropped them and can't understand why I haven't.

Liberty handles claims well but shows no loyalty to members.

My rate went from $160 to $900. The increase from Maine to Florida is ridiculous.

Okay, the rates are not good. They are ridiculous!

This is a bait and switch type of insurance.

It's truly unfortunate that I work hard for 60 hours a week, and yet, I have to pay outrageous prices for car insurance. It seems unfair to society that we are burdened with these costs simply because driving is a necessity in today's world. Driving without insurance is not the way to go, but maintaining insurance for our three vehicles costs us $418 a month. Many people go their whole lives without making a claim, yet insurance companies show no remorse for the working class. A lot of us weren't fortunate enough to have everything handed to us. I started working when I was 12. We will never have anything left to enjoy when we retire because the cost of living is so high. I earn a good income, but $400 is a significant amount to pay every month. When you see ads promising lower rates, you think there's a chance for relief. But then you find out the rates are the same as what you're already paying. It feels like another company is taking advantage of the working man. We deserve better. I hope the right people see this and make changes. Greed is the root of all evil.

They never responded to me.

It's bad. They continue to raise premiums without any reason at all.

Stay away! They will charge you an unexpected fee without informing you, and then damage your credit for non-payment. I am currently consulting with a lawyer due to these issues.