Is The General A Good Insurance Company? Reviews From Over 1,234 Customers

The monthly premium was great.

I had to rate them, but I've never been insured by the General. I tried, but I'm not sure if they provide coverage in Arkansas.

I've never had to use them other than for coverage. I like the prices.

It's a good, low-cost insurance.

I've never had any issues with them, they're always there for me!

I am not satisfied with the service I received. I was quoted a different amount within a one-month difference. My policy lapsed for twenty days and it went from the first few months of full coverage at $266 to $393. I don't think that's fair, especially as an existing customer.

It's completely awful. The prices are overpriced and the website isn't working properly.

I tried repeatedly to cancel, but the policy was not cancelled. They added another month's charge to my account, which I don't owe because I had other insurance. Despite my explanations, the cancellation was not processed.

Their prices are high. I am going to cancel my policy. I can get the same coverage with another company for half the price.

I'm on a budget and I still haven't found a cheaper full coverage option yet.

I wouldn't recommend The General simply because they overcharge for everything. Our insurance system, including health, car, and life, needs a major overhaul.

I asked the customer service representative if I could get a new quote after my rate increased. She simply said, 'No.' I informed her that I would be switching from The General Insurance.

There's no loyalty discount. I've been here for two years and it just goes up every three months.

They are expensive.

I don't have much to say about General Insurance due to the fact that I just got them. However, I will say they are extremely expensive and I plan to look for something cheaper in the near future.

It was too expensive for a 2002 truck.

They charged me double what Allstate does. I ended up paying $190 because they didn't take the time to find out that I wasn't at fault for my accidents. They also justified the high price by saying my type of car was 'easily stolen'. I've had my car for 4 years and never had an issue.

Their service was horrible. They couldn't handle my debit information correctly to process my payment, which led to them cancelling my policy for non-payment.

Two weeks after getting my quote and starting my policy, they nearly doubled the price of my policy.

They are not totally accurate with information and they left out key info.

The customer service skills need to be improved.

The underwriter keeps contacting me.

Consider choosing another provider.

They purposely added my second vehicle twice, changing just one digit of the VIN number, so my policy premium would be higher. Deception is a big red flag.

I have been with The General for approximately 5 years without any incentives or discounts, only increases. They claimed it was due to my driving record.

Personally, as a retired and disabled individual, I find the cost too high considering my vehicle sits idle for months. I wasn't able to get any discounts for lack of miles driven yearly or age, which my friends have received from other insurance companies.

I was overcharged.

It's too expensive for me.

Extremely overpriced.

It's way too expensive!

The service is hit or miss, usually pretty bad. They have representatives who just hang up on you or talk over you. It's among the worst. Once in a while, you'll get a nice, competent person.

They have shady rates for existing customers.

They charge a large amount for the first month to accept you.

A few months ago, I called because my insurance had doubled. I talked to five different representatives and still don't know why my insurance tripled in cost overnight out of nowhere. I've been meaning to switch insurance companies but had so much going on. I have been hoping to find a more affordable insurance provider.

They are overpriced for bad drivers and don't apply discounts.

I've had only one ticket in the last five years, yet I'm nearly paying $100 per month for liability insurance. It's overpriced!

It's expensive.

We've had to speak with at least 30-40 different customer service representatives and all but three of them were extremely rude! They also lied to us, forcing us to pay an additional premium. We were promised that the money would be refunded once their paperwork error was corrected. However, they later stated that the increase was valid and that no refund would be given. I will be switching my insurance.

They don't even try to resolve issues before reporting drivers! I was in the hospital, missed one month and the next thing I know, I was fined $150!

Overpriced.

The rates didn't drop after 6 months, and at the end of a year, they raised my rates despite having no accidents, claims, or tickets.

I'm shopping for a better policy based on my driving record and history.

They charged me $561 a month even though there were no issues with my driver's license. I was later quoted a price of $199.

The price is very expensive and they didn't offer any discounts.

The customer service is terrible. If I'm even one day late on my payment, they cancel my policy. This is a poor insurance company.

Their prices are too high.

They don't know what they're doing, and they blame computer glitches every time I contact them!

They drop your coverage if you're only a few days late, then give you an option to keep the service at four times the price of the service.

They raised my monthly rate by over $1000 and made me jump through hoops to get it reduced by half.

It took over a month for me to get a response regarding my situation. I provided all the information they requested, but I kept getting the run around. Finally, I decided to get new insurance.

The price is way too high for good drivers with no violations in over 30 years.

They charged me 100 dollars more than the next place where I got insured. What they did was price gouging, which was wrong.

I'm overpaying.

I have had minimal interaction other than automatic bill pay.

I can get insurance cheaper by 100 dollars elsewhere.

It's very expensive and the representatives don't seem to want to help.

Their customer service is terrible. I had several bad experiences in just one day.

Because their claims department never answers the phone.

It's hard to get ahold of them, and they increased the price to change my address on my policy.

I don't like the plan, but the rest of their plans are too expensive! I need full coverage.

Poor customer service and increased rates without notifying me.

Too expensive with no credit card coverage.

After one year of no claims or accidents, they raised my rates from $103 to $163, a $60 increase, with no change in coverage or circumstances.

They are too pricey and won't work with you.

Upon calling the General's Emergency Roadside Assistance for a tow truck because I was broken down on the side of the highway, I was told by the dispatcher that a driver would be there soon and I would receive texts with progress. However, the driver didn't arrive until about three hours later. In the meantime, the Metro Police had my car towed before my driver got there, which cost me $500 to get my car back.