Is The General A Good Insurance Company? Reviews From Over 1,539 Customers

They offer good prices and I love the fact that you don’t have to add your spouse if you’re separated like some companies want you to. I switched because the price was too high.

Thorough to get me signed up right away! Good communication!

It's okay. Better customer service than other insurance companies. Getting to talk to an agent is a frustrating process, almost irritating, but when you do, they are helpful, quick, and super nice.

They do what they promise on all coverage.

I wish I could get a lower rate.

Great and cheap.

So far, so good. I'd like to visit an office somewhere in Huntsville, Alabama.

It’s all online and for a reasonable price.

I'm happy that they offered me an affordable policy!

Fast, easy, and thorough.

Easy for fast insurance.

Fast and just what I wanted. Lower-priced insurance. I have an older car, and I only drive about 2 miles a day, and my job is only one minute away. My previous insurance was nearly $80 a month! I just couldn’t keep paying that much. I got it down to almost half that with The General.

Great experience. Fast, easy, and reliable.

If you're stuck trying to find insurance, then give them a chance. Otherwise, they're expensive.

The monthly price for insurance is outrageous. I'm disabled and have a fixed income. I have to go without paying a bill or two to pay The General every month. I don't know how they expect people to live.

I have always loved this insurance company, but their rates are high and I don't have the money for it anymore.

They are on the expensive side.

Super easy!

It costs more than it should.

It's higher than I thought.

The General offered reasonable rates in Illinois, but they were expensive in Missouri.

The only negative aspect I can point out is that the monthly price could be better. Other than that, The General is good.

I am frustrated with not being able to talk to a person. It's also annoying to fill out all my information, only to have to do it again and again. I don't appreciate being bombarded with calls just because I'm considering insurance. It feels like false advertising about premium rates. I'm ready to just give up.

It worked for me at the time. They gave me a second chance when others wouldn't. However, they didn't offer me a discount in the 10 years I was with them. I would advise shopping around a couple times a year, as there may be cheaper rates and/or better insurance available.

Fantastic service.

They are very nice people who like to help others.

They care for their clients.

My experience with the company has been excellent. When you call, they're friendly.

The process was easy.

It's good insurance, I'm just looking for something cheaper.

Above average.

Great.

It's okay.

I have had no problems with it; it's just too expensive.

Great and easy.

It's fine, just a bit overpriced.

I believe I'm paying too much as a good driver. I will continue to look for better rates.

Not bad at all.

My daughter recommended this to me. I just acquired a policy and found the experience pleasant so far. I will know more as time goes on.

Their rates are too high.

I would advise my family and friends not to choose The General. They provided me with a protection plan that I didn't request. I believe it's important to give customers exactly what they ask for. I'm planning to report them to the insurance commissioner at the earliest opportunity.

It fits me fine and it's affordable.

It was fine, but they don't cover motorcycles until January.

At the end of the day, make sure you know the ins and outs of your policy.

My experience was fast, easy, convenient, and surprising.

So far, I have been doing well with them.

They give me ample time and a heads up on late payments and cancellations.

They seem like a good insurance provider and I don't have any complaints.

They increased my monthly payments by an extra hundred dollars without giving me any options. They told me there was no specific reason, just that all their rates went up.

It's expensive! I pay over two hundred dollars a month.

Outstanding.

I have been with The General for 4 or 5 years now and the only problem I have is that my rate goes up every year. I have no tickets or accidents. However, my policy price increases every year. I don't understand why. But, I'm just thankful.

My only real complaint with the company is that it costs way too much to add roadside services.

Good coverage at a fair price

The site is user-friendly and easy to navigate.

I would definitely consider the General for my insurance needs. Everything is good.

Excellent.

This insurance company offers good coverage with competitive rates.

The costs could be lower!

It's okay, but I would like to shop around and see if there is something less expensive.

They need to lower the prices.

Check out discounts and competitive rates.

Horrible rates for barely any coverage. I switched car insurance and went from paying $346 with The General to $171 with Geico.

The insurance was good, but every six months it keeps rising.

I'm unhappy and feeling cheated. They denied a claim for no coverage on the date of loss, yet I was covered and confirmed this with their own customer service.

I should have gotten a lower quote. I have no issues that would cause an increase, but they increased my rate by $20 from last year. I'm not happy when I could find a better place to go to.

I'm still shopping. I just can't see paying that amount for liability. Sure, I've had a few tickets, but they don't have accident forgiveness.

Our experience has been somewhat okay. However, it is very expensive. If I had the time, I'd look for something else.

I wouldn't recommend it to any of my friends. I bought my policy on the 29th of the month, and two weeks later, I'm getting a bill telling me that my payment is due. I called to try to get my payment date changed because it shouldn't have come due until the 29th of the next month. They told me it was going to cost me to change my due date. The closest they could get me to the 29th of the month was the 28th. Anything further than that, I would have had to pay for it to be changed.

I like that they're always available. I'm paying almost a hundred a month, and it's way too high for me.

If you are late, they start the cancellation process that same day. I need a company that will work with me.

I pay $95 for car insurance, but they're charging me another $150 on top and I can't cancel it. I've been unable to get through to anyone several times now.

I'm disappointed. I canceled back in August. I kept coverage with Allstate, but the General got my bank to pay them premiums. I have not seen a refund and had double coverage for 2 months. I spoke to the General and was told I would get a refund.

There is no flexibility in payment plans, and your policy will keep getting more expensive little by little, even if you are a driver with no problems whatsoever.

Very bad. During my renewal, I lost a day and my rate increased from $234 to $279. I am looking for another option.

The rates keep increasing even though I have no fines or tickets. It's frustrating to see my premium go up without any clear reason.

I have had no tickets in 17 years or accidents, and my insurance is going up based on my credit score. It's a rip-off, all I can say.

My payments are not what they said they were going to be, and now after paying the down payment of $200, I can't afford the first payment because it's double what was promised. I really feel this was done on purpose.

Good service, other than a 'not at fault' damage claim has me way overpaying.

I have yet to receive a paper copy of my policy. I have no proof of insurance as I have requested. I don’t know my coverage amounts except for being told it is full coverage.

I was not satisfied with the customer service at all. The person who handled my call was uninterested in my problem. Also, there is no way to change your policy without a computer, which I don't have. I waited on hold for a long time as well.

When I first signed with The General, my bill was around $80-90. Every year it kept rising, but I didn't have any accidents. I even used less mileage, and my bill continued to go up. Would not recommend.

Customer service was horrible; no one knew what they were doing. I called to add a vehicle to my policy and was told I had to have a new policy. I paid $220 down, and my first payment was going to be due 2 weeks later. I called back and was finally able to get someone to combine my policies if I paid another $220 down payment, and my monthly payments would go up $80 more than I was paying for the two separate policies added together. I canceled my policies that day, and they kept the original down payment from the day before. So, 1 day of liability insurance cost me $220. I went with someone different, and my policy for both said vehicles costs less than half of what I was paying with The General.

The insurance premiums are higher than the car payments.

They charge too much for no coverage.

You're farmed off to another insurance company. The rates are high and not even close to what you were quoted.

The General increases their prices without informing you.

The General was by far the worst insurance company I have dealt with. The customer service was equally bad. I would not recommend or refer anyone to them. It was a rip-off and a waste of money.

I didn't appreciate that I couldn't increase my policy until it was set to renew. Getting quotes for different coverage was the same as if I was a new customer. I understand if I want to add or change it, waiting a month for the changes to take effect is reasonable, but having to wait until the end of the policy was too long. Also, payments don't reflect immediately on the app.

Be prepared to pay a lot.

The price is three times higher than the quotes I am getting elsewhere.

Too expensive.

They cancel your policy abruptly and it's hard to get in contact with them.

It's expensive.

The rates are high.

Search for the best price for the policy.

They were the only company to insure me after an accident in which I totaled my car, starting payments around ~$750. My second year with them, my policy was ~$100 cheaper. Since then, I have not had any tickets/violations/accident. However, upon looking to renew for a 3rd year, my policy would be more expensive again, about as much if not more, than what I started my policy at. Going from ~$750/mo the first year, to ~$620/mo the second year, and ~$890 the third year. Essentially punishing me for my loyalty and lack of traffic violations. It also took almost a YEAR and 30+ phone calls (that did not get returned half the time) and voicemails to get my car fixed after an accident I was not at fault for. The issue did not get resolved until my agent was moved to a different department (without my knowledge in the middle of my claim) and I had to get transferred to someone else. I would only suggest them if they give you a fair quote, however, many other providers would offer better rates for better coverage.

Lower monthly payment.

The insurance cost is too high, more than the car's value.

They're crooks. I was paying $150.00, then in the new year, it became $184.00. By February, they raised it to $252.00. I have a clean driving record with no accidents or tickets in 35 years. They put a claim or something on LexisNexis Risk Solutions Inc., so I can't get another insurance company. I was quoted $142.00 by Progressive.

They take over a month for the claims adjusters to review the estimate that the body shop gives them. This is to determine if they will fix or total out your car. Also, their coverage is not as good as other insurance companies.

Terrible. Communication went unanswered and my policy was super expensive. I haven't had any tickets for over 40 years and had one accident, which was not my fault, about 10 years ago. I just found another policy with a nationally recognized insurer for $60 less a month.

I requested to cancel my policy because it appears to be much higher than other places.

Honestly, it's terrible. Their app doesn't work. I have emailed them and called several times to get it fixed and to try and cancel a policy, but I received absolutely no reply.

Cheaper rates

You don't get a deductible unless you add other insurance on the policy. That's not good!

It could have been cheaper.

This company is the worst I have ever dealt with. My insurance coverage is excessively high and I just received a notification that it is increasing from $93.22 to $107.56 without any apparent good reason. I am in search of insurance that is less than $50. I don't earn a lot of money and cannot afford these high payments.

The monthly insurance premiums are extremely expensive for someone my age with no tickets or accidents.

They are impossible to get in touch with. I still haven't received a refund from June for the car insurance cancellation on the car removed from the policy.

Like all insurance companies, it seems like a rip-off. It doesn't make sense to pay thousands of dollars for insurance and get nothing in return if you don't use the insurance. Not even a discount. Despite having a very good driving record, I still have to pay too much each month. All insurance feels like a scam.

It was supposed to be cheaper, but it didn't seem so to me.

My experience was disappointing. I felt like I was taken advantage of when I cancelled my policy for a car that was no longer in use. I was charged fees for extra coverage on a car that was inoperable. I would not recommend this insurance carrier.

Way too costly for everyone!

Getting in touch with a live representative is almost impossible, and when you do, they seem uninformed. I was charged $300 for a policy that provided no coverage. It felt like they were getting paid for doing absolutely nothing.

I loved The General. I had them for 3 years. However, I found better rates elsewhere and I'm now paying only half of what The General was offering, so I had to switch. If they had lower rates, I would have stayed with them.

The customer service was very rude and disinterested when I tried to change my policy. They were extremely unhelpful.

It's too expensive.

Too expensive.

Don't get lured in by the low rate quotes. They may be low, but all the extra fees they tack on raise that quote by 12-15 dollars a month.