Is The General A Good Insurance Company? Reviews From Over 1,501 Customers

Great.

I wish it was lower, but I can keep up with it and I’m going to renew when my policy is up with them if they offer the same amount. I haven’t had tickets in a while and I’ve never had any claims.

Overall, it was a great experience—just not as cheap as advertised.

A little pricey.

The General does good work.

Wonderful

It was easy to apply and procure.

I had an excellent experience.

I like my car insurance company but would like a lower rate.

So far, so good. I wish I had the ability to pay in advance. Sometimes I have the money before the payment due date, and it doesn't allow me to prepay.

Overall, fair. Not bad on price, but it should be lower. 🤨

Honestly, the prices for just the state minimum requirements are beyond ridiculous.

Don't let your coverage lapse; they are pricey to reinstate.

I love The General. I just believe that the rates should go down if you don’t have an accident.

Phone apps make everything easier.

Easy to set up and manage online with automated payments.

It's been okay so far. It's kind of expensive, but I think it's because of the couple of accidents I had a few years back, a speeding ticket, and being on SR-22. Tomorrow is my last day with it, so I can get rid of the SR-22. I wish I could find somewhere cheaper and get the same coverage.

The customer service rep was amazing! Overall, it was okay!

I just think they charge more, and every time I renew, they raise my monthly amount.

If I have a problem with the monthly payment date, they work with me. They move my payment date to where I can pay it since I’m on a fixed income now. If I want to change something in my policy, they help me right away without asking a lot of questions. They try to help me with anything I may have an issue with.

Simple, app is easy to use but when it’s time to renew they don’t offer a different rate.

No discount too high.

They are the cheapest for liability only. I know this because I have gotten quotes from everyone, and all other companies can't beat their price.

The only downfall is if you don't look and find where you can add Roadside Assistance before you start the policy, you can't add it until your 6 months are up.

Best coverage and great value!

It's been great! I got my insurance lowered from $230 to $100 a month by switching to The General.

They offer good prices and I love the fact that you don’t have to add your spouse if you’re separated like some companies want you to. I switched because the price was too high.

Thorough to get me signed up right away! Good communication!

It's okay. Better customer service than other insurance companies. Getting to talk to an agent is a frustrating process, almost irritating, but when you do, they are helpful, quick, and super nice.

They do what they promise on all coverage.

I wish I could get a lower rate.

Great and cheap.

So far, so good. I'd like to visit an office somewhere in Huntsville, Alabama.

It’s all online and for a reasonable price.

I'm happy that they offered me an affordable policy!

Fast, easy, and thorough.

Easy to talk to customer care.

Easy for fast insurance.

Fast and just what I wanted. Lower-priced insurance. I have an older car, and I only drive about 2 miles a day, and my job is only one minute away. My previous insurance was nearly $80 a month! I just couldn’t keep paying that much. I got it down to almost half that with The General.

Great experience. Fast, easy, and reliable.

If you're stuck trying to find insurance, then give them a chance. Otherwise, they're expensive.

The monthly price for insurance is outrageous. I'm disabled and have a fixed income. I have to go without paying a bill or two to pay The General every month. I don't know how they expect people to live.

I have always loved this insurance company, but their rates are high and I don't have the money for it anymore.

They are on the expensive side.

Super easy!

It costs more than it should.

The General offered reasonable rates in Illinois, but they were expensive in Missouri.

The only negative aspect I can point out is that the monthly price could be better. Other than that, The General is good.

I am frustrated with not being able to talk to a person. It's also annoying to fill out all my information, only to have to do it again and again. I don't appreciate being bombarded with calls just because I'm considering insurance. It feels like false advertising about premium rates. I'm ready to just give up.

Fantastic service.

They are very nice people who like to help others.

They care for their clients.

My experience with the company has been excellent. When you call, they're friendly.

The process was easy.

It's good insurance, I'm just looking for something cheaper.

Above average.

Great.

I have had no problems with it; it's just too expensive.

Great and easy.

It's fine, just a bit overpriced.

Cheaper than the general.

They wrote the policy without collision coverage.

I don't like that my payment went from $113 to $118 after being with them for quite a while. You would think the payment would go down, not up.

The cost is kind of steep.

Too expensive and they raised rates without explanation.

Didn't really cover anything, and the price kept going up and up without any reason or warning.

Expensive and they raise rates when changing vehicles? I'm already looking for a new company 4 months in. I do not recommend.

Did not get the price that was originally agreed upon, which was $70, and I'm paying $90 a month.

The rates are too high. I did a quote online and found a quote $25 less than what I'm currently paying. I've never even talked to an agent; it was set up through an online consultant.

I pay $300 a month for liability on two cars older than 20 years and get no coverage.

It started at $34, and two weeks later it went up to $71 per month.

It's real simple. I started off with a policy that was $477. When they were done baiting and switching me, it was $670. I canceled the policy immediately and went with another company. Now I pay $390 for double the coverage. The General is not worth it.

Too much money. I drove less than 2500 miles per year. It sits for weeks, even months at a time. I should have collision included for the price I pay. My credit score shouldn't be a factor. I have ALWAYS paid my insurance on time.

My rate jumped nearly $100 for no reason.

I think I'm being charged way too much. I see other companies' prices are affordable, $80 to $100 with roadside service. I do like that you give me until the 29th to pay the unaffordable price.

You denied me full coverage on a car in mint condition and are still charging me double what you quoted, despite my perfect driving record and no criminal record. Can you explain that to me and everyone else?

Honestly, I thought The General was great when I first signed up with them, but they’ve gone downhill. Customer service is poor now. Every time I speak to someone, I can barely understand what they’re saying because the accent is so heavy, and they’re not very informative at all. I can’t tell if it’s because they truly don’t have answers to my questions, they’re just poorly trained, or they’re intentionally being deceptive. I had to remove a vehicle and add a new one to my policy recently. Out of nowhere, they wanted almost $300 and couldn’t explain to me why. Nothing had changed; it was just replacing a vehicle. It wasn’t until I dug into policy history paperwork that I found out why. I called back and finally got someone on the phone who could answer me. They also aren't helpful if you have a claim. Someone grazed my vehicle in the past. I filed a police report and gave it to my insurance. I gave them everything they needed. The adjuster told me she couldn’t call the other person's insurance to file a claim, and I had to basically file the claim with the other insurance by myself. When the other insurance tried lying to deter me from filing a claim, my adjuster just said she didn’t know why they’d lie because the policy is active and hung up. Basically, she did nothing for me at all. Didn’t fight for me at all. Didn’t do anything, and the other person was never held responsible for the damage to my vehicle. As soon as I can, I’m getting a new policy with another company and moving my husband and his vehicle away from them.

I am now with Progressive and saving $84 a month. The General is extremely hard to get a hold of anyone. The policy amounts change every month. I have asked multiple times for them to change my due date. They have not. I have asked for certain things to be taken off of my policy to lower my bill, they never did. Extremely high cost at The General!

The General always wanted more money. They charged me $17 for a paper for my sister to sign, saying she didn't drive my car. They also charged me $7 for something they couldn't even explain. In 6 months, they wanted to increase my policy by almost $80. The General is just a big joke; stay away from them.

They need to lower the prices.

Horrible rates for barely any coverage. I switched car insurance and went from paying $346 with The General to $171 with Geico.

The insurance was good, but every six months it keeps rising.

I should have gotten a lower quote. I have no issues that would cause an increase, but they increased my rate by $20 from last year. I'm not happy when I could find a better place to go to.

I'm still shopping. I just can't see paying that amount for liability. Sure, I've had a few tickets, but they don't have accident forgiveness.

Our experience has been somewhat okay. However, it is very expensive. If I had the time, I'd look for something else.

I wouldn’t recommend. The rate is too high. Customer service has been poor since my accident a week ago. I have barely heard anything back, and my questions haven't been answered.

I wouldn't recommend it to any of my friends. I bought my policy on the 29th of the month, and two weeks later, I'm getting a bill telling me that my payment is due. I called to try to get my payment date changed because it shouldn't have come due until the 29th of the next month. They told me it was going to cost me to change my due date. The closest they could get me to the 29th of the month was the 28th. Anything further than that, I would have had to pay for it to be changed.

I like that they're always available. I'm paying almost a hundred a month, and it's way too high for me.

If you are late, they start the cancellation process that same day. I need a company that will work with me.

I pay $95 for car insurance, but they're charging me another $150 on top and I can't cancel it. I've been unable to get through to anyone several times now.

I'm disappointed. I canceled back in August. I kept coverage with Allstate, but the General got my bank to pay them premiums. I have not seen a refund and had double coverage for 2 months. I spoke to the General and was told I would get a refund.

There is no flexibility in payment plans, and your policy will keep getting more expensive little by little, even if you are a driver with no problems whatsoever.

Very bad. During my renewal, I lost a day and my rate increased from $234 to $279. I am looking for another option.

The rates keep increasing even though I have no fines or tickets. It's frustrating to see my premium go up without any clear reason.

I have had no tickets in 17 years or accidents, and my insurance is going up based on my credit score. It's a rip-off, all I can say.

My payments are not what they said they were going to be, and now after paying the down payment of $200, I can't afford the first payment because it's double what was promised. I really feel this was done on purpose.

I have yet to receive a paper copy of my policy. I have no proof of insurance as I have requested. I don’t know my coverage amounts except for being told it is full coverage.

I was not satisfied with the customer service at all. The person who handled my call was uninterested in my problem. Also, there is no way to change your policy without a computer, which I don't have. I waited on hold for a long time as well.

When I first signed with The General, my bill was around $80-90. Every year it kept rising, but I didn't have any accidents. I even used less mileage, and my bill continued to go up. Would not recommend.

Customer service was horrible; no one knew what they were doing. I called to add a vehicle to my policy and was told I had to have a new policy. I paid $220 down, and my first payment was going to be due 2 weeks later. I called back and was finally able to get someone to combine my policies if I paid another $220 down payment, and my monthly payments would go up $80 more than I was paying for the two separate policies added together. I canceled my policies that day, and they kept the original down payment from the day before. So, 1 day of liability insurance cost me $220. I went with someone different, and my policy for both said vehicles costs less than half of what I was paying with The General.

The insurance premiums are higher than the car payments.

They charge too much for no coverage.

You're farmed off to another insurance company. The rates are high and not even close to what you were quoted.

The General increases their prices without informing you.

The General was by far the worst insurance company I have dealt with. The customer service was equally bad. I would not recommend or refer anyone to them. It was a rip-off and a waste of money.

I didn't appreciate that I couldn't increase my policy until it was set to renew. Getting quotes for different coverage was the same as if I was a new customer. I understand if I want to add or change it, waiting a month for the changes to take effect is reasonable, but having to wait until the end of the policy was too long. Also, payments don't reflect immediately on the app.

Be prepared to pay a lot.

The price is three times higher than the quotes I am getting elsewhere.

Too expensive.

They cancel your policy abruptly and it's hard to get in contact with them.

It's expensive.

The rates are high.

Search for the best price for the policy.

They were the only company to insure me after an accident in which I totaled my car, starting payments around ~$750. My second year with them, my policy was ~$100 cheaper. Since then, I have not had any tickets/violations/accident. However, upon looking to renew for a 3rd year, my policy would be more expensive again, about as much if not more, than what I started my policy at. Going from ~$750/mo the first year, to ~$620/mo the second year, and ~$890 the third year. Essentially punishing me for my loyalty and lack of traffic violations. It also took almost a YEAR and 30+ phone calls (that did not get returned half the time) and voicemails to get my car fixed after an accident I was not at fault for. The issue did not get resolved until my agent was moved to a different department (without my knowledge in the middle of my claim) and I had to get transferred to someone else. I would only suggest them if they give you a fair quote, however, many other providers would offer better rates for better coverage.

Lower monthly payment.

The insurance cost is too high, more than the car's value.

They're crooks. I was paying $150.00, then in the new year, it became $184.00. By February, they raised it to $252.00. I have a clean driving record with no accidents or tickets in 35 years. They put a claim or something on LexisNexis Risk Solutions Inc., so I can't get another insurance company. I was quoted $142.00 by Progressive.

They take over a month for the claims adjusters to review the estimate that the body shop gives them. This is to determine if they will fix or total out your car. Also, their coverage is not as good as other insurance companies.

Terrible. Communication went unanswered and my policy was super expensive. I haven't had any tickets for over 40 years and had one accident, which was not my fault, about 10 years ago. I just found another policy with a nationally recognized insurer for $60 less a month.

I requested to cancel my policy because it appears to be much higher than other places.